references
Positives
Very nice staff, polite and cheerful. The room is cozy and good bed. Honey Sister and everyone else are very polite, and all procedures are done to the minute, well done!!!! The hotel is close to the river and the center is not far from buses. . I recommend this place, the price is good. Lyuba, SwedenNegatives
The kitchen is not very good, or I'm spoiled!
Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Eriksson. благодарю Вас за положительный отзыв о нашем отеле. Вашу похвалу я лично передал каждому отделу. Что же касается кухни то у нас есть на каждый день выбор из 4х блюд. Можно выбрать как и стандартное так и диетическое питание. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу
Positives
Unexpectedly, I found a very nice stylish hotel - Humboldt - right in the center of Karlovy Vary and not far from the springs! The restaurant and reception hall are so elegantly decorated, beautiful curtains like in Italy and good quality furniture in all rooms. The people are smiling and friendly at the reception and during the procedures - Mikhail and Yuri! There are enough procedures and can be changed, there is a swimming pool and a jacuzzi + sauna for free. The food is mainly dietary - no fried, fatty, or spicy food. In winter there are up to 8-10 types of fruits + watermelons. The price is optimal - not overpriced, which is nice. I liked everything! I go every year, but to different sanatoriums in the Czech Republic. And I wanted to come to this sanatorium again.Negatives
I didn't pay attention to the little things.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Sarapulova. благодарю Вас за столь развернутый и положительный отзыв. Мы очень рады что работа над сервисом и дизайном отеля дает свои плоды. Для отеля нету лучшей похвалы когда гость готов вновь вернуться. Будем с нетерпением Вас ждать в следующий приезд. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу
Negatives
I would like mineral water and carbon dioxide baths to be used for treatmentAnswer from Humboldt Park Hotel & Spa
Уважаемая госпожа Преснова. благодарим Вас за отзыв. Надеемся проживание в отеле Вам понравилось. Что же касается минеральных ван для отеля Humboldt то на данном этапе это не возможно. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу
Positives
We spent 12 days. everything was fine. very friendly staff. the rooms are clean. the restaurant is also great. although there is a very small selection of salads for lunch. delicious soups. about the treatment. we have already seen better. come here for no more than a week. just relax. I want to say right away that we still liked it. Not every hotel has a sauna and a swimming pool. There are some here, and they’re not bad.Negatives
No negativityAnswer from Humboldt Park Hotel & Spa
Уважаемый господин Калашников, благодарим Вас за отзыв. Мы рады что проживание и лечение в нашем отеле Вам понравилось. Мы постоянно работаем над сервисом для наших гостей. Надеемся увидеть в следующем году. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу
Positives
Responsive, friendly staff at the reception and in the treatment department. Accommodation was quick, we checked in even before the stated time. Comfortable bed - we had room 602 - very wide. I would like to mention Yuri, the manager at the reception, he answers all questions and is ready to help at any time. Thank you.Negatives
The impression is that the restaurant operates separately from the rest of the staff. The choice of dishes and the quality of preparation leaves much to be desired. When we returned from the excursion in the evening, we weren’t even allowed to drink tea. The waiter guy did it. and the girls there are all more friendly and attentive. But the residue remained.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Кондратенко, благодарю Вас за хороший отзыв. Мы очень рады что отдых в нашем отеле Вам понравился. Юрию я лично передал Вашу похвалу. Что же касается еды то над рестораном мы работаем постоянно. Контроль качества у нас на ежедневной основе. Вашу претензию по бару я передал ответственному менеджеру. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу
Positives
The hotel is located in a convenient location, close to the springs. friendly staff, comfortable rooms, high-quality cleaning, choice of dishes in the restaurant for every taste, procedures can be taken 7 days a week, experienced qualified medical staffAnswer from Humboldt Park Hotel & Spa
Уважаемая госпожа Saurbayeva, благодарим Вас за столь положительный отзыв о нашем отеле. Мы очень рады что отдых был комфортным и плодотворным. Надеемся увидеть Вас в следующем году. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу
Positives
Everything was good, and the location of the hotel, everything is nearby, and the hotel service, everything is on the level. Nice and comfortable room. The medical staff is knowledgeable and polite.Negatives
Minus one. This is a restaurant. Meager and cold breakfasts, little milk (yogurt). Bind when seating on tables. Small assortment when choosing lunch and dinner. Well, it wasn't always tasty.Positives
We are very grateful for your warm welcome, we had a very comfortable and pleasant rest. The treatment was at the highest level, the staff was very friendly. During the procedures they were attentive to the patients. Thank you for the New Year's Eve party. We plan to visit your Hotel again this year.Positives
Excellent, calm hotel, we were pleasantly surprised with accommodation in a room category higher than the booked one, as a Christmas bonus. Last year we vacationed in another four-star hotel, so there is something to compare with. Value for money at a high level, we stayed from December 14 to 27, the hotel organized a wonderful Christmas dinner. The team is very friendly, the procedures are done strictly according to the schedule, but also with understanding if you suddenly need to reschedule the procedures for another time. Cleaning is done daily and bathrobes and slippers are changed frequently. The food is varied, two meals a day is enough, it is very convenient to change dinner or lunch if you go on excursions. Everything for vacationers. If the price does not change dramatically, I will book this hotel again next year,Negatives
Didn't see any negativityNegatives
A buffet is better for children, the sofa in the room is broken.Positives
Close to everything, no need to walk uphill like in many other hotels. Good soundproofing, not a bad spa. The food menu is not bad, a little bland, it would be possible to put dressings and sauces separately at the salad table. Transfer from the hotel is expensive, it is better to order from sanatoriums.com, they work great. The room cleaning was good, the New Year was organized well, with an entertainment program. The procedural staff is friendly, also in the restaurant.Negatives
Usually, many hotels wish you a happy birthday, purely symbolically, even with a small chocolate bar. But here it’s not, both my husband’s and I’s birthdays went unnoticed. If you order something extra at a bar, it is better to pay there immediately rather than write it down to a number. Poor coordination between restaurant and hotel reception. Or do the receptionists generally not know how to use a computer? I don’t know, but twice I was offered to pay for what had already been paid. It’s good that I saved the payment receipts and could present them.Positives
Our family consisting of 2 adults and two small children, 4 years old and 2 years old, enjoyed our stay at the hotel, we were given a large and spacious room, that is, the room consisted of 3 rooms and 2 toilets with bathrooms. It was very comfortable and pleasant to relax. Everyone was cleaned day and changed towels. The bed sheets were changed once a week. The elevator is excellent, it’s convenient to get in with a stroller. True, in our bedroom you could hear the elevator running, but you quickly get used to it and it’s normal. The food was excellent, we had full board for three, 2 the summer one was free. There was more than enough food. The portions were huge, a lot of meat and fish. The baked goods were homemade. The Christmas dinner was wonderful with red fish, candles and champagne. On Wednesdays there was live music at dinner. The hotel is quiet and calm, if anyone wants to take a break from the noise and fuss. I recommend. The staff is responsive and kind, they immediately respond to problems and requests. I liked the doctor. The procedures are done well and efficiently with a smile. The children were also prescribed to drink 50 grams of water.Negatives
There is no negativity!!! Thank you for everything!!! Especially the waiters, who had to clean up a lot after our breakfasts, lunches and dinners.Answer from Humboldt Park Hotel & Spa
Уважаемый господин Neufeld, благодарю Вас за столь хороший отзыв. Мы очень рады что прибывание в нашем отеле было максимально комфортным. Мы всегда стараемся подходить индивидуально и с заботой к каждому клиенту. Ваши положительные отзывы я лично передал всем отделам. Надеемся увидеть Вас и в следующем году. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу.
Positives
It was cool! The girls at the reception and Yura are just great! Balneo - thank you everyone! Art. Nurse Sharka and all the staff. Special thanks to the doctor, although she does not constantly work in this center, she paid maximum attention. Everything was on the level!Negatives
Didn't notice the negativity!Positives
Excellent level of treatment, accommodation, attentive staff. The hotel is very convenient - not far from the springs, green area. Quite consistent with the 4 star level. I was pleasantly surprised that the procedures are performed both on Saturday and Sunday. Excellent acupressure head massage. Mud packs, underwater massage - everything is at a very high level. The small pool was not one of the mandatory procedures; it could be used from 8 to 20 at any time. And from about 16 o'clock the sauna was ready and the hammam was working. There was a singer performing on Wednesday evenings and over the next two weeks I went on several interesting excursions. It should be taken into account that I was on vacation before Christmas, so very close to the center of the city there was a Christmas tree and young and not so young artists performed. Wine was brewed and bread trndliks were baked.Negatives
There is only one minus - once you give an excellent review of the hotel, you get ready next time - and all the rooms are already occupied, and perhaps the price has increased. And I also took half board - it was quite enough, the food was restaurant-quality and delicious. Therefore, those who took full board suffered from overeating.Positives
My husband and I rested in this hotel in December - 11 nights, full board, treatments. The overall impression of the hotel is good. Very friendly staff everywhere, from the maids to the medical center. I would like to especially note the excellent work of such employees - reception - Yuri, medical center - head nurse Sharka, nurses Radka and Lucia, restaurant - Irzhina (if I understood correctly), maid Romana. The other staff did a good job too. But I specifically wrote these names so that the manager would see them)) The hotel has a very convenient location, close to the springs and without steep climbs. I liked the comfort room. Nice SPA area. A large range of procedures in the medical center. The doctor saw me on the day of arrival, which made me very happy. Some procedures can be done on Saturday and Sunday. Good breakfast. My husband and I are happy. Thank you for your hospitality! But still there are comments and wishes, which I will write below.Negatives
The weak point of the hotel is the food. The main dishes for lunch and dinner are not always deliciously prepared, every now and then. The selection of salads and appetizers is small and uninteresting; some salads have a lot of sauce. I talked about this with the manager at the reception, there was a slight change for the better. Honestly, sometimes I wanted to go into the kitchen and cook something myself)) I understand that everyone has their own taste, but still there are some general cooking rules. Breakfast was good. Also, if you take into account the drinking regime and procedures, then the start time of breakfast certainly needs to be changed, please think about it, at least from 7.30. This is not only my personal opinion, but also that of many other hotel guests. It would be nice to change the opening hours of the pool a little, to make it until 21:00, it is difficult to have time to swim after dinner (after all, you can’t go right after eating!), and it is advisable to start operating the saunas from 14:00. Also in the pool there are very inconvenient ladders. In the rooms, it is advisable to change pillows where necessary. These are the wishes that could improve your wonderful hotel.Positives
From December 7 to December 21, 2017, my husband and I vacationed at the HUMBOLDT PARK HOTEL SPA. If you say that you simply enjoyed your vacation or really enjoyed it, it would be an understatement. I think we should start by arriving at the hotel. At the hotel you will be greeted with a smile as a valued guest. The administrator will tell you and answer in detail all your questions about hotel service. The next day you will visit the hotel doctor, who will listen carefully about your health problems and prescribe a course of procedures. Thanks to her for her attentive attitude towards each client. The work of the medical staff is at the highest level. Each is a professional in his field, but we especially wanted to highlight Mrs. Sharka, Mrs. Radka and Mr. Alexander. We also want to thank the chef for his culinary masterpieces. All dishes are decorated beautifully and originally. The restaurant has a friendly atmosphere created by the waiters. The location of the hotel is very convenient for vacationers. The springs are a 5-minute walk from the hotel, and shops and souvenir shops are 10 minutes away. Whoever is considering a trip to Karlovy Vary, we suggest you pay attention to the HUMBOLDT PARK HOTEL SPA, it is worthy of it. The hotel is small so there is enough attention for every vacationer. The atmosphere is warm and homely. We haven’t left more than one holiday with tears in our eyes, but this is exactly how we left here. My review is a response from the soul for the good and kind attitude towards guests at the HUMBOLDT PARK HOTEL SPA. THANK YOU everyone for a nice stay at your hotel. To confirm our words, we are planning a visit to this place next year.Positives
Great breakfasts, modest dinners.Negatives
Very bad exits from the pool and jacuzzi. Something needs to be done about metal stairs.Positives
friendly attitude of the medical staff, wellness treatments, good breakfasts, close location to the springs.Negatives
I would like more variety of salads at lunches and dinners, evening kefir and dietary food for diabetics.Answer from Humboldt Park Hotel & Spa
"Уважаемая госпожа Куренинова, благодарю Вас за хороший отзыв. Вас наверно не информировали о том, что в ресторане в течении всего дня находится диабетологический уголок с не только кефиром, но многочетным составом продуктов питания именно для диабетиков. Поздравляем Вас с наступающим Новым Годом. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу."
Positives
Everything was great in every way. Thank you very much to all the staff. A welcome like visiting family. I hope to see you!Negatives
It simply doesn't exist!Answer from Humboldt Park Hotel & Spa
"Уважаемая госпожа Вейгель, благодарю Вас за столь хороший отзыв. Мы всегда стараемся что бы отдых для наших клиентов был максимально комфортным. Мы очень рады тому что Вам все понравилось. Надеюсь увидеть Вас в нашем отеле и в следующем году. Поздравляем Вас с наступающим Новым Годом. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу."
Positives
Location, attitude of the staff, cleanliness, good food, quality treatment, daily cleaning and change of towels.Negatives
There is no permanent doctor at the hospital. During my stay (8 days), I saw the doctor once upon arrival. The conditions of stay at the sanatorium indicate that the price includes: tests, a cardiogram, on the basis of which treatment is prescribed. This was not done and treatment is prescribed according to the patient’s words. When I asked for a cardiogram, they said that there was a fee. In the evening (at about seven o'clock) I wanted to measure my blood pressure, but none of the medical staff was there and the request turned out to be impossible. The sanatorium needs a permanent doctor and a nurse on duty (24 hours a day)Answer from Humboldt Park Hotel & Spa
"Уважаемая госпожа Скарина, благодарю Вас за хороший отзыв. Мы очень рады что Вам все понравилось. Что касается моментов с лечением то кардиограмма делается всегда бесплатно скорее всего дошло к недоразумению. Наш мед персонал всегда находится до 20:00 в зависимости од количества клиентов. Если мед.персонал отсутствует то на рецепции находится аппарат для измерения давления и наши сотрудники всегда готовы Вам оказать помощь. Поздравляем Вас с наступающим Новым Годом. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу."
Positives
WE HAD A VERY GOOD REST AT THIS HOTEL. EXCELLENT FOOD, VERY POLITE AND HELPFUL STAFF. QUIET, CALM HOTEL. QUALITY AND PRICE ARE AT A GOOD LEVEL. WE WILL COME AGAIN.Positives
Good prescription of drinking courses and procedures by the doctor. Attentive attitude of the medical staff towards the guests.Negatives
The water supply to the room was intermittent, both hot and cold water.Positives
Excellent location, almost in the center of the resort area. Everything you need: springs, shops, restaurants - everything is nearby. Very helpful staff. Many thanks to all the medical staff for their work. Despite the large number of people, they cope quickly and accurately. All procedures are strictly on time, no delays. Each patient has his own approach. If procedures need to be rescheduled, they do everything possible. The restaurant staff was very pleasant. Positive, polite and very efficient. The food quality is good. The choice of dishes is small, but there is always enough of everything. Breakfast is normal, lunch and dinner are excellent. Many thanks to the chef! I really liked the fact that with half board you can choose your own lunch or dinner. It is very comfortable. Special thanks to the reception staff! For your help, for your care! In general, I had only positive impressions from the hotel itself, from the staff and from the treatment.Negatives
Of the minuses, I would like to note the work of the maids. Unfortunately, I don’t know the names, and the disadvantages do not apply to everyone. From 21.11 to 24.11 my room on the 4th floor was cleaned by the same girl - no complaints about her, cleaning was 5+. On other days there were different maids all the time and their work was careless: bed linen, towels and bathrobes were not changed. All the cleaning consisted of laying out a blanket on the bed without even covering the bed with a coverlet. I’m not sure that the room was vacuumed, it was somehow unnoticeable. Another minus is the lunch package. Very meager and uninteresting, but with a huge amount of bread (For breakfast, terrible, tasteless coffee. It’s even strange, since the coffee in the bar is excellent. The dishes in the restaurant are often poorly washed. You need to choose, especially glasses, they remain unwashed with lip prints and fingers - it's unpleasant (Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Трошкина, благодарю Вас за хороший отзыв о нашем отеле.Мы стараемся прислушиваться к каждому клиенту и постоянно работаем над улучшением нашего сервиса.Что бы отдых был максимально комфортным и продуктивным. Что касается замечания по поводу уборки, то данной уборщице был сделан выговор.Информацию по поводу ланч пакета и посуды я передал ответственному менеджеру который отвечает за ресторан и кухню. Ваши замечания по сервису очень важны для нас так как клиент видит отель всегда с другой стороны нежели руководство. Еще раз спасибо ! Ждем вас в следующем году. С Уважением Роберт Кайгулов Менеджер по продажам и маркетингу
Positives
In general, I liked everything. Rating 4 on a 5-point scaleNegatives
Request: the quality of cooking is questionable. One day it’s cooked deliciously, another time it’s cooked poorly. Perhaps prepared by different chefs.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Сибанова, благодарю Ваз за позитивный отзыв. По поводу еды в ресторане могу сказать что повара действительно меняются. Каждому из поваров мы передаем позитивные и негативные отзывы что бы они могли улучшить качество еды. Но к сожалению предпочтения клиентов столь разнообразны что иногда возникают противоречия вкусов. В любом случае будем работать над нашим сервисом. Еще раз спасибо за отзыв. С Уважением Роберт Кайгулов Менеджер по продажам и маркетингу
Positives
Instead of the Humboldt Park Hotel & Spa, we were checked into the Pavlov Hotel as our booked room was under renovation, and I am writing a review about itPositives
We rested at the sanatorium in November. The impressions of the stay were positive. Good procedures, perfect cleanliness, friendly staff. The location of the hotel is excellent. Everything is nearby, even the departure of buses for excursions was a 5-minute walk away. Next time we will also stay at this hotel.Negatives
Breakfasts are somewhat monotonous. If you haven’t arrived at the beginning of breakfast or lunch, then you won’t see some fruits. And the issue with dry rations has not yet been resolved. One shift can transfer your meals to the next day, but with another shift this cannot be done, they give out dry rations only for 1 day, even if you are leaving on a two-day excursion. Therefore, I advise those who, in addition to treatment, also want to go on excursions, buy a ticket only with breakfast. And eat in the city for 15 euros (this is the cost of lunch or dinner at the hotel ) no problem at all.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Новикова, Благодарим Вас за хороший отзыв. Самой хорошей похвалой для отеля это знать что клиент выберет наш отель и в следующий приезд. Ваши замечания по завтракам и сухим пайкам я переслал ответственному менеджеру.Мы решим данный вопрос в кратчайшие сроки. Ждем вас в следующим году. С Уважением Роберт Кайгулов Менеджер по продажам и маркетингу
Positives
The staff is nice and helpful, the hotel is quiet and cozy, and requests are responded to promptly.Negatives
The advertising video said that the bed size was 200×200, but according to the manager, such beds do not exist in the hotel, please do not mislead clients. The distribution of procedures is not very convenient, on some days there were 5 and 6 procedures, on others 2 not 2 days at a time, but only 2, then 2 more and on the last day there is no procedure at all, but on the penultimate day there is 1.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Морозова. Благодарим Вас за хороший отзыв. Мы очень рады что отдых в нашем отеле Вам понравился. Процедуры в нашем отеле всегда планирует старшая медсестра. Из за большой загрузки отеля не всегда получается составить идеальный план процедур.В любом случае можно обратиться к мед.персоналу и они постараются распределить процедуры максимально оптимальным для Вас образом. Ждем Вас в следующем году! С Уважением Роберт Кайгулов Менеджер по продажам и маркетингу