references
Positives
We rested in November in this hotel. This is not the first time in Karlovy Vary, so there is something to compare with. I liked the hotel from the very beginning. Friendly staff, smiles, decent food. The hotel is small but very cozy. Thanks everyone for a great vacation!
Negatives
Most likely not a negative, but a wish. Because the main vacationers are citizens of the Russian Federation, it is advisable to move the start time of breakfast 1 hour earlier - from 07-00 in the morning. This refers to the time difference taking into account the change of clocks in Europe to winter. In addition, many procedures begin at 08 a.m.Positives
The overall impression is positive. The staff performs their duties very diligently. The medical unit is polite, punctual, and diligent. The room was cleaned regularly and clean. The food wasn't particularly varied, but there was plenty to choose from. If you are not a picky vacationer, then this hotel can be recommended for visiting.Negatives
There were no tests or repeated examination by a doctor, although all this is included in the list of services included in payment. It would be possible to replace them with an additional procedure.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Андреева, благодарю Вас за хороший отзыв.Передал Вашу похвалу медицинскому персоналу. Что касается анализа крови то данная услуга обязательно выполняется в первые дни приезда.В случае если клиент отказывается то мы предоставляем дополнительную процедуру.По этому данная ситуация для меня является загадкой.Наверняка произошло недоразумение.Я уточню у нашего врача лично. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу.
Positives
beyond all praiseNegatives
I haven't seen it in two weeksAnswer from Humboldt Park Hotel & Spa
Уважаемый господин Коган, благодарю Вас за хороший отзыв.Мы с каждым днем стараемся улучшать наш сервис что бы отдых для наших клиентов был максимально комфортным. С уважением, Роберт Кайгулов Менеджер по продажам и маркетингу.
Positives
from June 20 to June 30, 2017 We were vacationing in Karlovy Vary at the Humboldt Park Hotel, which was also chosen on the recommendation of the “sanatorium” expert Vladislav. Completely met our expectations. A small cozy hotel, located in the historical villa of Alexander Humboldt, is decorated in the Art Nouveau style of the 19th century: - high-quality wall decoration, expensive fabrics, paintings, decor - everything is aristocratic, tasteful, but without the irritating brilliance of pomp... We already have our emotions “splashed out” in the hotel’s guest book, we’ll only add that we were pleasantly surprised by the unexpectedly provided spacious apartments with a huge “cordial” bathroom, which, naturally, added positivity to our vacation... Excellent view from the windows of the room, what a landscape perspective! - Dvorak Gardens, a river, hotels against the backdrop of green mountains... and even Thermal’s “Whopper” looked quite harmonious and this “mastodon” will serve not only the Film Festival. In general, the Humboldt Hotel is very well located - equidistant from the centers of the resort area (springs, colonnade, hotels, boutiques) and the city (shops, transport, etc.), which can be reached along smooth roads. I really liked the food and immediately felt the balanced dietary approach. Of course, you can diversify the menu with vegetables and fruits, juices, salads, etc., and since the hotel is historical, you can think about the “highlight” dish that Alexander Humboldt himself ate. The hotel is very comfortable, no one disturbed anyone, there were no battles for a place in the spa, at a table in a restaurant, etc., on the contrary, people pleasantly communicated in the “queue” for procedures that took place in a friendly atmosphere, nurses took into account the wishes of clients in terms of the schedule of procedures and there was always the opportunity to run and have something for breakfast... or go on an excursion. I would like to say a huge thank you to the hotel’s doctor, Pan Helena, and all the staff, and if we go to Karlovy Vary on vacation again, we might choose the Humboldt Park Hotel again. With gratitude Tatyana and Vlvdimir Stuchevsky. Israel. 2017Answer from Humboldt Park Hotel & Spa
Уважаемый господин Стучевский премного Вам благодарен за столь хороший и обширный отзыв.Мы всегда стараемся идти на встречу нашим клиентам во всех аспектах.Так же хочу Вас поблагодарить за Ваши предложения по инновациям в плане питания.Данную информацию я передам нашему менеджеру и уже в ближайшее время данная изюминка появится на столе :) Пане Хелене лично передам Вашу похвалу. Надеемся в следующем году вы снова посетите наш отель и оцените наш улучшенный сервис. С уважением, Роберт Кайгулов Менеджер по продажам и маркетингу.
Positives
I liked the hotel, the apartments are very comfortable, the location of the hotel is very good, the sources are optimal, the staff is very friendly, the treatment is high-quality, the equipment is modern, the medical staff is highly professional and friendly, the food is tasty and varied. We recommend this hotel for family holidays and treatmentNegatives
No.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Кузнецова, от всего коллектива благодарю Вас за отзыв.Мы очень рады что прибывание в нашем отеле Вам понравилось.Ждем Вас в следующем году ! С уважением, Роберт Кайгулов Менеджер по продажам и маркетингу.
Positives
We were in this hotel several years ago, then we liked all the quality of the accommodation, food, treatment. In principle, it remained at the same level.Negatives
Poor numbers, once in a while it’s not necessary. Before leaving, the girl cleaned for four days, did not make the bed at all, and forgot to bring towels!Answer from Humboldt Park Hotel & Spa
Уважаемый господин Сгибнев. Большое спасибо за Ваш отзыв. Вашу информацию я уже передал ответственному менеджеру.Уборщице был сделан выговор.В следующий раз если возникнут подобные ситуации просто передайте информацию ресепционисту и данная проблема будет устранена в кратчайшие сроки в момент Вашего проживания. Еще раз спасибо ! С уважением, Роберт Кайгулов Менеджер по продажам и маркетингу.
Positives
Among the staff we can mention Yuri and RobertNegatives
food - I wish it was better. The food is cold and bad. bed linen is changed very rarely, as well as room cleaningAnswer from Humboldt Park Hotel & Spa
Уважаемый господин Олег, спасибо за Ваш отзыв. Роберту и Юрие обязательно передаю Вашу оценку их работы. Постельное белье меняем через 3 дня так, как положено, если не надо раньше. Уборка производится ежедневно. Боле часто убирать нельзя. С уважением, Томаш Крал директор отеля.
Positives
I really liked it! I'll come again.Answer from Humboldt Park Hotel & Spa
Уважаемый господин Рудик, спасибо большое за Ваш отзыв. Будем рады Вас увидеть снова! С уважением, Томаш Крал, директор отеля
Positives
This year we visited Karlovy Vary for the fifth time and have never regretted the chosen place. In the fall of 2017, we chose the spa Hotel Humboldt. There are more pros than cons. All liked itNegatives
The fly in the ointment was some aspects of nutrition. They said that the hotel has two chefs. Some of them absolutely cannot cook dumplings, ravioli and pasta! The fillings fell out of the dough, and the pasta and noodles were always completely overcooked! Since the procedures are scheduled even after lunch, we often had to wait until the soup was brought. It would be more convenient to pour the soup yourself, as was the case in other hotels. I didn’t always want to eat soup, and the waiters brought the second dish only after the first was served. This should be taken into account.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Ирина, большое Вам спасибо за Ваш отзыв и за самую высокую оценку нашей работы. В рамках организации питания сосредоточнимся на подготовку пасты, Ваше предложение на сервирование супа будем решать. Мы уже об этом думали, в концу решили все, мимо десертов и салатов сервировать прямо гостям. Еще раз спасибо и в следующий раз надеюсь что встретимся лично в нашем отеле. С уважением Томаш Крал, директор отеля
Positives
Lived at the hotel from October 5 to October 26, 2017. The location of the hotel is very good - opposite the Thermal Hotel. The springs are nearby - 5 minutes on foot and 10 minutes to the bus stop for all routes. The room was on the 4th floor. Not new, but quite tolerable. Only TVs - just a shame for a 4* hotel!!! Complete junk. Although the employee upon check-in said that new TVs would arrive soon. But judging by previous reviews, TVs come on foot and, apparently, from China. So they won't arrive in the near future. Towels were changed daily, snow-white. Every little thing for the shower is also constantly on display. There are few TV programs in Russian, and even then who knows what. We need to work on this. I’m thinking of expanding the number of programs from Russia; there are no particular problems if the management wishes. After all, the bulk of the guests are Russian speakers. The carpet was not vacuumed well enough. If you don't do gymnastics on the floor, it's not very noticeable. And it bothered me. The treatment is the most common - as in other KV hotels. There are 4* hotels with more interesting treatment and recreation programs. And the cost of treatment, if you buy something in addition, is more expensive than in the neighboring fours. Although the hotel itself is much weaker than them in many respects. Nice, friendly team. Always ready to help, advise, solve problems. And in the restaurant hall, and during procedures and at the reception. Thanks to all of them and a big hello!!! Overall, not a bad hotel, but they went too far with 4*.... Still, 3+ for now!Negatives
I can’t help but talk about the disadvantages - a drop wears away a stone. Maybe they will gradually increase to a solid four :) Now I would rate it no higher than 3+. I'll start with the restaurant - the breakfast is quite sufficient. Lunch and dinner upon request. But rarely was it really tasty. I left half of the dishes - I just really didn’t want to eat it. The soups were good, only mushroom puree. Everything else is absolutely not tasty. They also don’t know how to cook fish. The beef with mushroom sauce was very decent, and the chicken wasn't bad either. I took the duck once and thought - where does the cook’s hands come from? The first few days, until the normal cook went on vacation, everything was quite decent. But after he left, the cooking became not tasty at all. I took either lunch or dinner, depending on the schedule of procedures in this and other hotels. And then because of laziness to go somewhere. If it weren’t for her, I would only have breakfast there, but, unfortunately, they don’t have that. There is no kettle or tea and coffee in the rooms. In general, if you find it difficult without this, take a boiler :)! They don't even have a cooler on the floor. They say drink tap water. And she has some kind of smell. In general, we had to buy water. And it is very expensive in terms of rubles. Although I believe that in a hotel offering treatment for people who come to drink mineral water, it is better to put clean water in the refrigerator instead of alcohol and “harmful drinks”. Before this, I was in Sochi at the Imereti 4* hotel, we have everything as it should be - a kettle, mugs, tea-coffee, bottled water every day, in addition to “harmful drinks”. And our breakfast was beyond praise! But I digress... The sauna did not heat up to 90 degrees. , the water in the pool is cold. But it has a cool counter-current - very convenient for such a small pool! Nice jacuzzi and not tolerable hammam. I’ll say something about the massage therapists - they don’t strain themselves! As one massage therapist said, if you do a massage like we do in Russia, you will erase your hands. Maybe he's right... Then it should cost according to the quality. If you want to get a massage there, don’t expect anything serious. The massage therapist Alexander works more on the muscles, the rest just stroke them and that’s okay. Well, I already wrote about walking TVs. The most interesting thing is that the hotel director reads the reviews, writes a response... but nothing changes, apparently :( And the opinions of the guests should be taken into account. With all due respect to the employees, I wouldn’t stay there a second time. Fortunately, the KV is VERY a large selection of sanatoriums. Apparently you need to carefully read the reviews :) I am one of those who vote for or against money. I'll take it to another hotel. Interesting - are reviews edited? Let's see. Have a nice holiday everyone!Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Татьяна. Большое спасибо за Ваш длинный отзыв. Я его читал несколько раз и мне очень жаль, что мы лично не встретились, когда Вы было на месте. На все отвечать через портал нельзя и в хорошем смысле слова иронизировать по этому поводу в рамках моего ответа не в моих правилах. С уважением, Томаш Крал, директор отеля
Positives
nice staff especially Yuri, spacious rooms, great buildingNegatives
increase the price of food, but give high-quality food, the excessive saving system of an inappropriate 4-star hotel is too nervous, even in small thingsAnswer from Humboldt Park Hotel & Spa
Уважаемый господин Армен, спасибо за Ваш отзыв. Юре обязательно передаю информацию и Ваши слова. Что касается еды, хотелось бы узнать конкретики Ваших замечаний. Я был бы очень рад, если Вы бы нашли время и описали их в майлу. tomas@hotelspamanagement.com. С уважением, Томаш Крал, директор отеля
Positives
The choice of this hotel was made after our friends' holiday and reading numerous reviews. We are delighted. Enchanting autumn in Karlovy Vary, accommodation with treatment at the Humboldt Hotel! The location of the hotel is ideal, a 7-15 minute walk at a leisurely pace through a delightful park to the springs. As soon as you cross the threshold of the hotel, you understand that you were greeted as a dear guest and an old friend. Your wishes and requests will be taken into account and fulfilled (if possible). We lived on the 5th floor. Comfortable rooms, daily cleaning. We did not hear any noise (from the operation of the pumps on the 6th floor, as they wrote in the reviews), although we sleep lightly. The work of the medical staff is at the highest level. Sharka, Radka, Anechka - thank you so much for your professional work and friendly attitude! Special thanks to manager Yuri for his professionalism and great sense of humor. The hotel has a special aura of positivity. I'm sure we'll come back here again! We thank the entire friendly team and management of the Humboldt Hotel for your work!Negatives
In nutrition, I would like to place more emphasis on dietary nutrition. Less sauce, gravy and vinegar.Answer from Humboldt Park Hotel & Spa
уважаемая госпожа Елена, большое спасибо за Ваши слова. Всем моим сотрудникам их передаю, отдельно девушкам в медицинском отделе. В питании питаемся все время делать изменения по желанию наших клиентов. И мнений о правильной кухни не мало.. :-) Действительно диетологическое питание готовим индивидуально по рекомендации врача и консультации с клиентом. Может быть, что мои сотрудники недостаточно сильно это озвучили. С уважением, Томаш Крал, директор отеля
Positives
We chose a hotel in the very center. We were very pleased with the procedures. Special thanks to Sharka. She is a true professional and a very personable person. Cleaning was carried out every day. The hotel was impeccably clean. The hotel was located in the very center but there was no noise; the sources were all within walking distance. At the reception, everyone was attentive; when help was needed, Yuri immediately responded with special gratitude and Hello.Negatives
The breakfasts are beyond praise, but the lunches and dinners made to order are not up to par. The soups are excellent, but the fish dishes.... It seems that breakfast is prepared by one chef and dinners and lunches by another. The waitress girls are very helpful and attentive.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Людмила, большое спасибо за Ваш отзыв. Шарке и Юре лично передаю Ваши слова. Одновременно передаю Ваши претензии шеф повару и заведующему питания. Меняем формат питания, меняем поваров и делаем все для того, что бы все клиенты были довольны. Качество рыбных блюд очень зависит от качество рыб. мы покупаем только свежих рыб. будем проводить более внимательный контроль. С уважением, Томаш Крал, директор отеля
Positives
Excellent, friendly, professional medical staff and managers at the Humbold Hotel. I especially liked the attitude and work of the head nurse (Sharka) and her colleagues. Hotel managers are always ready to provide assistance and resolve current issues. The hotel is located a five-minute walk from the snake springNegatives
Due to the fact that upon arrival there were no available rooms at the Humbolt Hotel, we had to live at the Pavlov Hotel for 3 days. This hotel is lower in level - food is 4 minus.Answer from Humboldt Park Hotel & Spa
Уважаемый господин Александр, спасибо Вам большое за Ваш отзыв. Вы, к сожалению, не один наш клиент, которому пришлось пару первых дней побыть в отеле Павлов. К сожалению, мы были одной из несколько Чешских компании, на которую налетели компьютерные хакеры, и мы должны были систему бронирования полностью снова внедрять. Отел Павлов, он не хуже, он другой по своей архитектуре, оборудованию и.т.д. Питание там в форме шведских столов. Так как в Гумбольдте, так и в Павлове мы питаемся на максимум удовлетворить всех наших клиентов. В случаи любого вопроса, пожалуйста, обратитесь прямо на меня. С уважением, Томаш Крал, директор отеля.
Positives
The sanatorium is located close to the main sources, there is a park nearby, at the reception all issues are resolved quickly, it’s a 10-15 minute walk to the bus station, there is also a market and a large supermarket, meals included breakfast (buffet) and dinner (Swedish salads, main course the day before you choose from 4 dishes) the cooks cook well, if you go on an excursion they prepare a decent packed lunch, in the lobby a representative of the travel agency offers various excursions, but in others you can find more variety and cheaper (bargain) and read detailed reviews, good massage, procedures are standard but are performed with high quality. In general, two weeks flew by very quickly, but we had a good rest, thanks to the administration and staff of the sanatoriumNegatives
At the beginning of the stay, my wife complained about the cold water in the pool (fine for me) and the need to order the saunas in advance.Answer from Humboldt Park Hotel & Spa
Уважаемый Геннадий, большое Вам спасибо за Ваш отзыв. Все позитивное обязательно передаю всему персоналу в рамках наших собраний. К "негативам": Воду держим все время на одном уровни нам разрешеной температуры. То, что может иметь влияние, это температура воздуха. Когда она выше температури воды, потом чувствуется, что вода холодная. Мы очень внимательно смотрим за всеми нормами и правилами эксплуатации басеййна и саун, потому что мы под контролем министерства здравоохранения. Сауну мы включаем после обеда, когда кончится активный срок производения процедур, но в случаи просьбы наших клиентов мы готовы ее включить раньше.. Еще раз очень спасибо и я надеюсь что у меня будет возможность с Вами встретиться в следующий раз. С уважением, Томаш Крал, директор отеля.
Positives
The entire hotel staff is excellent, from maids to administrators, the medical floor is also great and professionals in their field. It is located very conveniently for walking in different directions of KV. The springs are convenient for both young and old people, those who have been to the KV will understand me, and those who have not been, read the reviews, most of the hotels are located at heights and going down and up to the springs several times a day is difficult for everyone. There is own parking, of course a little expensive, but the car is always nearby. Also 500 m away is the BILL supermarket and many decent cafes and restaurants.Negatives
The food, of course, is lame and everything seems to be delicious, but in fact half of the dishes are no good. Breakfast is a buffet and it is sufficient and varied, but lunch and dinner are 50/50, maybe someone knows what to order not for the first time, but somehow we didn’t eat a lot of things or didn’t finish them. Let's start with salads, they are served as a buffet, but why salt, sweeten, pepper and season them before placing them in trays? As a rule, lunch and dinner last about three hours, but they are prepared in advance and in the end we get something unclear, but not a salad! Soups are also something, it is understood when soup is boiled, but it is not clear when the broth from the meat for the second course is mixed with various vegetables and served as soup! Half of the second courses contained products from previous breakfasts, lunches and dinners. And most importantly, steamed dishes are simply in the trash, I mean meat and fish, vegetables 50/50. In general, the choice of dishes is good, but the quality is not very good!Answer from Humboldt Park Hotel & Spa
Уважаемый господин Георгий, большое Вам спасибо за Ваш отзыв. Готовить в курортном отеле, поверьте мне, это как танцевать снеговику на гриле.:-) то, что одному вкусно, второй вообще не есть. То, что один очень высоко ценит, второй даже смотреть не может. У нас приходят повара утром, что бы готовили свежий завтрак, одновременно делают салаты и готовят фрукты на обед, после обеда на ужин. Когда порежем только овощи и отдельно их поставим на стол, одни будут рады и сами будут себе готовить салат. другие будут жаловаться, что мы не сделали полноценный салат без соли и.т.д. Мы питаемся салаты менять ежедневно, что бы и они были разнообразными. Несмотря на то все, мы готовы индивидуально подойти к желанию наших клиентов и готовить по договору с ними, когда они на готовы выбрать из нашего предложения. Честно говоря, уже не знаем, что правильно и как удовлетварить всех наших клиентов.. :-)С уважением, Томаш Крал, директор отеля.
Positives
I was in Karlovy Vary from October 8-18, and it was very impressive. Let me start with the fact that my vacation was in jeopardy. I had booked a double comfort room, but I found myself alone and was ready to cancel the trip. Thanks to the hotel administration, who accepted me with the same room and my cost. The location of the hotel is very convenient, near the riverNegatives
I have no.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Елена, спасибо за Ваш отзыв. Если у Вас будет и в будущем любого вопроса, пожалуйста, не стесняйтесь на меня обратиться. С уважением, Томаш Крал, директор отеля.
Positives
Everything is great!!! Great attitude, excellent food. I am delighted with my stay at this resort. Don't hesitate to choose this resort.Negatives
There are no cons at all.Answer from Humboldt Park Hotel & Spa
Уважаемая София, даже не знаю, каким образом реагировать на Ваш отзыв. БОЛЬШОЕ СПАСИБО ЗА ВЫШУ ОЦЕНКУ И ЗА ВАШ ОТЗЫВ! Ваши слова для нас очень большой поддержкой для нашей работу, потому что наша основная цель это удовлетворение наших клиентов! Еще раз большое спасибо! с уважением, Томаш Крал, директор отеля
Positives
We rested in Karlovy Vary from 07.10 to 20.10.2017 in this hotel. The hotel accommodation is excellent. All important city facilities are nearby. We lived in a superior two-room suite with a huge bathroom and a second bathroom. I really enjoyed my stay. Room cleaning is excellent. The staff is caring. I also liked the treatment. 37 procedures - it was like going to work. But all procedures are done with soul. Treatment with water from the springs and the air of Karlovy Vary are also very beneficial to health. We walked along very beautiful paths in the autumn forests and conquered many peaks. The food is varied, even the breakfasts were good. This was our sixth visit to this city. And it did not disappoint us. Apparently we will come again for health reasons.Negatives
The noise of the centralized dust collection system when cleaning neighboring rooms was a little annoyingAnswer from Humboldt Park Hotel & Spa
Уважаемый Александр, большое спасибо Вам за теплые слова о нашем отеле и нашем городе. Вы абсолютно правы, что Карловы Вары осенью, это сказка! Центральный пилесборник иногда шумит но мы его постоянно чистим и питаемся его употребление минимализировать только на уборку коридоров. Я надеюсь что и в следующий раз вы выберете наш отель как место проживания в Карловых Варах. С уважением, Томаш Крал, директро отеля.
Positives
I really liked the cleanliness of the rooms, the comfort, the very friendly staff, the medical procedures were completed in full, they were carried out in a timely manner and with high quality.Negatives
It’s close to the springs, but given the pain in my legs it was a bit difficult to walk to them. I would like to. I wish there were glasses for water in the rooms, it is not very convenient to drink water from glassesAnswer from Humboldt Park Hotel & Spa
Уважаемая Рахиля, большое спасибо за Ваш отзыв! Мы очень рады за Вашу оценку нашей работы. В номере должны находится бокали, которые для вино, которое мимо остальных напитков находится в минибаре. Но одновременно должны находится стаканы для безалкогольных напитков. проверим, что их во всех номерах есть. Для минеральной воды надо покупить специальный керамический сосуд, который сделан именно для ней, потому что он держит температуру и помагает ее пить в правильном объеме. С уважением, Томаш Крал, директор отеля
Positives
Experienced and polite staff, excellent work of nurses, manager and reception staff Convenient schedule of medical procedures Excellent work of maids Compact, convenient layout of the hotel Beautiful interior and restaurant service Delicious and varied breakfasts, delicious soups, lots of fruitNegatives
There was no negative feedback. There was a desire to diversify and improve the main dishes at lunches and dinners.Answer from Humboldt Park Hotel & Spa
Уважаемая Ольга, как хорошо было Вас опять встретить! Жалко что не получилось с Вами встретится перед Вашим отъездом! Передайте привет всем Вашим и надеюсь, что скоро будет возможность опять встретится! В любой стране Мира.. С уважением, Томаш
Positives
Warm, cozy, homely atmosphere. Friendly and professional reception staff, ready to help at any moment. The health workers are very helpful, kind, and positive. The food is good, the food is served like in a restaurant, the waiters are fast and friendly. I especially recommend this hotel to those who are traveling to Karlovy Vary for the first time and to elderly people who have difficulty walking (everything is nearby, no need to run). Very good administrator Yuri, smart and polite.Negatives
Inconvenient swimming pool and jacuzzi for older people, inconvenient high entrance. There is not a single employee at the spa. Is it dangerous!!!! I would add another nurse to the staff, a lot of work, a lot of running, inconvenient work schedule for the doctor (floating mode).Answer from Humboldt Park Hotel & Spa
Уважаемая госпож Елена, спасибо за Ваш отзыв. Вход в джакузи и в бассейн действительно по несколько сходам. У нас вес центр находится на шестом этаже, по этому не было возможно его запускать в поль. Что касается врача, у нас один врач на два отеля, по этому его нет вес день. Но остальное должны обеспечить мед сестра или остaльнoй персонал в оздровительном центре. Еще раз Вам большое спасибо и я надеюсь, что в следующий раз уже не будет никаких негативных впечатлений. С уважением, Томаш Крал, директор отеля
Positives
I would like to note the efforts of the administrator Yuri to correct all errors during accommodation (on the first day we were accommodated at the Pavlova Hotel) and during transfer to the hotel from Prague airport.Negatives
The absence of a doctor in the sanatorium (one doctor for several sanatoriums) leads to a formal appointment with him and, accordingly, the appointment of procedures is formal and not substantive. The head nurse reacts negatively and emotionally to all comments, or simply ignores them.Answer from Humboldt Park Hotel & Spa
уважаемый господин Фуaд, спасибо за Ваш отзыв. Мне очень жалко Вашего впечатления из работы нашего врача и мед персонала. Мы будем питаться улучить их работу так, что бы в следующий раз уже все было на 100%. С уважением. Томаш Крал, директор отеля
Positives
We were in Vary for the 6th time. All four here win something and lose something. The Humboldt is well worth the price. The location is excellent, just right for a walk after a watering hole and not too tired. 12 minutes to Vřídlo. Warmth murmurs merrily under the window. If someone is annoyed by the sight of the “false jaws” of the concrete Thermal from the window, then it did not bother us. Otherwise, the panorama is beautiful, the air is clean, there is no noise. We booked an apartment with 2 bedrooms and 2 bathrooms, as pictured on this site. Attention! If you need a 3-room room, then book exactly 601 rooms by additionally contacting the hotel. There are only 3 apartments, 602 - very beautiful, the bedroom is located on a hill right in the tower, the living room is spacious. But these are 2 rooms and 1 bathroom. And room 603, where we were immediately accommodated, was very cramped, with windows facing the courtyard. I do not advise! Fortunately, 601 was free, we were moved, and we spent 2 weeks in complete comfort. Thanks for this Yuri!!!! and Alexey. In general, the staff at the hotel is very friendly, everyone speaks Russian and is always ready to help. The hotel has good quality furniture, an atmosphere of tradition and classics. Peace, intimacy. The restaurant is clean, the service is fast and pleasant. The breakfasts are good, varied, always with variations. Lunch and dinner a la carte. We didn't have a buffet on weekends. It is quite possible to choose dietary dishes. When we got tired of dieting, we went to restaurants. Considering the very low price of lunch and dinner, the quality of food is very good. You can always ask for wine, beer, or good coffee from the bar. Comfortable time for lunch and dinner. They fit in with both procedures and water. Once a week - live music. Special thanks for the fruit, the standard set turned out to be extremely tasty, even banal oranges. Bravo to the buyer! The balneo center is clean, new, all procedures were performed comfortably and pleasantly. There was no fuss, no queues. The set of procedures is standard for the resort. The sisters are very friendly, everyone is very nice. Thank you very much! Lymphatic drainage was criticized here in the reviews, you just need to ask for more power. I did 6/5. We’ve never been to the spa, we can’t rate it, but we looked in, everything was clean, the pool was small. If you need tea late in the evening, bring a kettle with you. We carry the small 2-cup one everywhere. The city is still beautiful, despite the autumn blues. The water is still healing, the knee beer is still delicious! Prices in crowns have even decreased in 2 years. Czechs are very hospitable and kind! As before, I want to come back! The treatment was beneficial, the rest was a success. Now we’re not talking about the hotel. About the direct flight to Var from Moscow. Return very early, at 8-40. There aren't even sandwiches in the buffet at the port. Or you need to order food on the flight, it’s only for extra. fee, or take it with you. On the plane (Aeroflot flights are operated by Czech Airlines) you can buy a sandwich and drinks. It's not tasty. Next time we will fly to Prague, there are many convenient flights, cheaper, even with an individual transfer. We ordered an individual transfer on this website, everything was punctual and comfortable. The internet is fast, 2 TVs in the room with 6 Russian channels. If we need a 3-room apartment again, we will only come to Humboldt! The price-quality ratio is excellent!Negatives
A very formal examination by a doctor. If this is your first time, do not hesitate to ask questions and insist on certain procedures. We were aware, so everything that was quickly prescribed to us suited us. The examination took place once, no one suggested repeating or taking tests. No one asked how we were coping with the treatment. We have something to compare with. In this regard, we are surprised. It is clear that in 2 weeks you cannot cure all the chronic diseases accumulated over your life. But it’s not for nothing that in other hotels there are 3 inspections; people react differently to treatment. need control. There was a virus in the hotel, as in the city. We coughed and sneezed at every step, and of course we became infected. I had to undergo treatment, okay, we carry a pharmacy with us for all cases. It’s clear that unhealthy clients are coming, it’s autumn. But personnel with active respiratory illness should not be allowed to work. Or use masks! The cooks, waiters, nurses, everyone took turns coughing and sneezing on us. As a result, I had to spend several days of my already short vacation in bed. By the way, about beds. The mattresses are excellent, the blankets are warm. Linen and dressing gowns were changed frequently. But the pillows are bad. Large and empty. I had to fold it in half.Answer from Humboldt Park Hotel & Spa
Уважаемый господин Андрей, большое Вам спасибо за Ваш отзыв. В описании комнат 602 и 603 Вы правы, их можно соединить и возникает номер с двума спальнями и ванными. К вирусу у нашего персонала. Мы организовали фирменного врача, который сидит недалеко от наших отелей. вес персонал имеет возможность к нему зайти, даже в течении рабочего дня. вес персонал мы держим так, что бы вся эксплуатация отвечала всем нормам. Но мне очень жалко, что у Вас получилось впечатление больного персонала.. Я рад лично организую для Вас на следующий раз номер 601, что бы полностью обеспечить Ваши желания. Еще раз спасибо за все Ваши слова! Томаш Крал, директор отеля
Negatives
The hotel, without warning, changed its food service from a buffet to a custom menu. This is a huge difference. The buffet was already meager. Custom food completely sucks. Put 2 stars on the façade and call yourself a hotel and spa, but not a sanatorium. Up to the sanatorium you With all due respect, you will never get there. The menu in a sanatorium on the waters should be, first of all, dietary, boiled, steamed and varied, but here there are smoked sausages of dubious quality and potatoes in all forms - breakfast, lunch and dinner!!! There seemed to be medical procedures, but when you have to measure your blood pressure for extra money, we haven’t seen anything like this for a long time! Gas injections are a myth. No one talks about their effectiveness. They do everything. The medical staff is trying their best to somehow smooth out people’s disappointment from < sanatorium treatment>.Thank you to the nurses and a deep bow. The room cleaning is also excellent. Once again, a hotel and spa. This is the name of this establishment. We asked the girl from Santorius to explain the change in food. We were assured that they would compensate the difference in price for the service. The second week she diligently hid behind the reception when we walked past - Mrs. Luzhkova, keep the bonus for yourself, don’t waste time on trifles. We’ve already flown away!Answer from Humboldt Park Hotel & Spa
Уважаемый господин Емарков. Большое Вам спасибо за Ваш отзыв. Я могу понять, что форма питания и ее замена в течении лечения может являться не удобным моментом. Мы решили заменить шведский стол за маню на заказ, потому что много наших постоянных клиентов приезжает именно по нашему меню. Что бы Вам было понятно, обслуживание при форме заказного меню и подготовка блюд для нас сложнее. Я сам очень критично отношусь к нашей работе, я сам работал как ген директор группы Бристоль и я могу сравнивать. Все делаем ошибки и мы всегда готовы их признать. Ваши жалобы на лечение, газовые зколы и так дальше, извините, мне кажутся не обоснованные. Остальные наши клиенты, и их не мало, довольны именно формой нашего лечения и обшими услугами нашего отеля. Так как я готов признать ошибку, так и я готов защищать работу моих сотрудников. Мы уважаем всех наших клиентов и делаем все для того, что бы они уезжали от нас довольны и опять к нам вернулись. Я уверен в том, что и Вы будете один из тех клиентов не смотря на Ваш отзыв. Я готов Вам это доказать. С уважением, Томаш Крал, директор отеля
Positives
Very conveniently located, about 10 minutes to the springs through the beautiful Dvorak Garden. The interior is beautiful, everything pleases us, from the elevator, the stairs, the room...the spa, the restaurant. The staff is friendly and helpful. Thanks to everyone. I propose to change the principle of the custom menu, choose a side dish and either fish or meat for it, rather than the proposed second course. It’s a pity that you can’t go back to the buffet...Negatives
During the first week there was a buffet breakfast, lunch, dinner, it’s very convenient, and then we made orders for the next day, it’s like a “pig in a poke”, you don’t know what sauce it will be with, etc.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Лидия, большое Вам спасибо за Ваш отзыв. По желаниям именно наших постоянных гостей мы опять вернулись к меню в нашем ресторане и заменили шведский стол. Я понимаю что это не удобно в течении лечения но мы уверены, что выбор достаточный и блюда хорошие. Дополнительный стол с фруктами, тортами и печением мы оставили. Мы будем и дальше слушать наших уважаемых гостей и будем питаться найти оптимальный вариант питания. Довольный клиент это наша главная цель! С уважением, Томаш Крал, директор отеля
Positives
The excellent location of the hotel, the availability of sources, I would like to note the attitude towards vacationers of everyone who works in this hotel. We are ready to fulfill any of your requests, they treat you as if they were waiting for you! It was very comfortable, completely homely. Regarding the restaurant: despite the fact that we were not always happy with the food, the service in the restaurant was at the highest level!Answer from Humboldt Park Hotel & Spa
уважаемая госпожа Ирина, большое Вам спасибо за Ваш отзыв. Мы очень рады за Ваши слова и будем еще больше работать над уровней еды в нашем ресторане. С уважением, Томаш Крал, директор отеля
Positives
We were at the hotel from August 20 to 31. Small and cozy hotel. We really enjoyed. The procedures were carried out on time, the staff is pleasant and speaks Russian. Of the masseuses, special thanks to Veronica, she does a very good massage. I liked the presence of a swimming pool and a sauna; it would be nice to extend the opening time of the sauna, since it is not enough until 20:00, just during dinner. The breakfast is very good, a lot of choice, it’s amazing. Delicious coffee and tea. But when lunch was, apparently depends on the cook. It is a pity that on the day of departure we were not allowed to have lunch.Negatives
There is one drawback, we hope that the management will listen, because... This opinion is not only ours: the masseuse on the 6th floor (a dark woman) gives a bad massage, she just strokes for 20 minutes and that’s it. I wouldn't want to go back to her for a massage next time.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Татяна. Большое Вам спасибо за Ваш отзыв. Мы очень плотно занимаемся улучшением наших услуг и нам каждый отзыв очень ценный. Массажиста Веронику буду лично хвалить, Ярмила, это имя массажиста из 6-ого этажа, у нас кончит работать в концу этого месяца. С уважением, Томаш Крал, директор отеля
Positives
no ruined vacation.Negatives
the front of the hotel faces a noisy street; the hotel is located far from the sources; the food is tasteless; the deluxe room booked was not provided and I found this out myself; if you didn’t have a printout of your reservation with you, they might have taken it as deluxe; after asking to be moved to a quieter room, they moved me to a single economy room, promising to return me to a comfort room in 3 days; after that, the manager went on vacation without telling anyone about her promise; in the end, I overpaid about 200 euros after living 10 nights in economy and 5 nights in Comfort and paying for the entire period as for Comfort; The doctor’s examination lasted 5 minutes, and the doctor didn’t even measure my blood pressure. Recommendation: if finances allow, buy a room in a real 4-star hotel.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Масленикова. Большое Вам спасибо за Ваши коментарии к услугам нашего отеля. В отеле дейвствует несколько правил. Одно из них, это то, что когда у клиента возникает ошибка, не смотря на то, что администрация делает, возникают следующие ошибки. Это однозначно Ваш пример. меня, к сожалению, проинформировали после моей болезни о Вашем случае но мне также проинформировали о том, что была предоставленна скидка, с которой Вы в концу согласовались. Если это не основанно на правильной информации, пожалуйста, напишите мне майл (tomas@hotelspamanagement.com). К остальным Вашим замечаниям. Отель расположен 3 минуты пешком от первого источника (Змия). окна первых номеров находятся около 10 метров над уровней улици. Когда человек вечером не открывает окна, в номере практически ничего не слышно. Еда является очень субективной но я ежедневно прихожу контролировать завтрак, обед и ужин и я лично доволен с уровней питания в нашем отеле. Госпожа Вера, Ваши коментарии мне кажутся не полностью объективными. Я буду очень рад, когда Вы опять приедете в наш отель и у нас будет возможность доказать Вам, что заслуживаем более высокой оценки, чем Вы актуально обявили. С уважением, Томаш Крал, директор отеля