references
Positives
We have already visited this hotel 11 times! We are not planning to change yet, we are going again in April. This is the best place for us, wonderful staff! I would especially like to mention the restaurant workers: Lena and Angelica. And of course, massage therapist Natalya, an expert in her field!!! We always say thank you to everyone. I would really like to receive a discount for regular customers.
Positives
Nice saunas. Very tasty meat. Great staff.Negatives
There was no tea at lunchtime. The side dishes were a little warm or cold. There was no tea in the evening either.Positives
the hotel is located next to the springs. The food is at a good level, especially dinner, tasty and high quality. We are satisfied with the treatment, we received all the procedures we wanted. Very good massages.Negatives
I didn’t like the fact that some people go to the sauna naked. Unpleasant.Positives
It was an unforgettable holiday. The entire staff was very friendly and competent everywhere. The transfer offer was a great thing! EVERYTHING was perfect for us! 100% recommendation!!Positives
It is worth recommending, I am thrilled and would spend the trip there againPositives
Are satisfied with the treatment and medical staffPositives
Second time and again we were satisfied. Attentive staff. Fast check-in. No queues for procedures, everything was so well organized. Thank you. We recommended your hotel, and we will come again.Negatives
There are no downsides. The only thing that happened was that the pool was closed for three days.Positives
Great location, very nice hotel, lots of choice of food! Therapists are very nice. It was our first time in a treatment like this and we would come again 👍.Negatives
On the day of arrival we were warmly welcomed, but after 5 minutes the lady at the reception said we should come later because we speak Russian and that it wouldn't suit other guests. 80% of the guests speak Russian, we didn't think that was nice! In the restaurant a waitress shouted at us because we spoke Russian! What a shame!Positives
Very friendly and welcoming staff! The food is very tasty. Thank you all very much, you relaxed your body and soul.Negatives
Very cold mineral bath.Positives
We are satisfied with everything from reception to moving outPositives
The food was very good. The staff was friendly and accommodating. The friendliness of the employees in the wellness area is particularly noteworthy here. Oxana at the reception also made our stay wonderful. She always met us with a smile, was always friendly and helpful, the other employees at the reception can follow her example. We would come again.Positives
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Thank you, highly recommendedAnswer from Grandhotel Nabokov
Sehr geehrte Frau Ire, vielen vielen Dank für Ihre Bewertung. Es freut uns sehr dass Sie bei uns zufrieden waren. Das ist beste Belohnung für uns. Wir freuen uns darauf, Sie bald wiederzusehen! Liebe Grüsse Grandhotel Nabokov Team
Positives
Everything was great, we liked itAnswer from Grandhotel Nabokov
Уважаемая госпожа Людмила, большое спасибо за Вашу оценку и удовлетворение. Это очень важно для нас. Мы будем очень рады видеть вас снова. С уважением, Grandhotel Nabokov Team
Positives
Everything was wonderful, we will definitely come again.Answer from Grandhotel Nabokov
Уважаемый г-н Евгений, большое спасибо за Вашу оценку и удовлетворение нашими услугами. Мы с нетерпением ждем новой встречи с вами. С уважением, Grandhotel Nabokov Team
Positives
Room service was very good and the wait staff in the dining room made a lot of effort.Negatives
Management of the dining room and reception left a lot to be desired. Were overloaded.Answer from Grandhotel Nabokov
Sehr geehrter Herr Schmitter, vielen Dank für Ihre Bewertung. Es freut uns dass Sie mit Zimmerservice und mit Personen im Speisesaal zufrieden waren. Wir haben Ihre Bemerkungen an die Management für Essensaal und Rezeption weitergeleitet. Wir hoffen dass Sie uns wieder im Zukunft wieder besuchen werden. Liebe Grüsse Grandhotel Nabokov Team
Positives
This was our first time at this hotel and we were very pleased. The room was beautiful, the food in the restaurant was excellent. We would like to express special gratitude to the maid Natalia, who did her job perfectly! The hotel staff is very welcoming and friendly. We will be happy to come to this hotel again!Answer from Grandhotel Nabokov
Уважаемая госпожа Инна, большое спасибо за Ваш отзыв. Мы очень рады, что вам понравилось пребывание в отеле, и с нетерпением ждем встречи с вами в ближайшее время! С уважением Grandhotel Nabokov Team
Positives
Very tasty food and a good New Year's program.Answer from Grandhotel Nabokov
Уважаемый господин Евгений, большое спасибо за Ваш отзыв. Мы очень рады, что вам понравилось Ваше пребывание и что Вам понравилась новогодняя программа. Мы с нетерпением ждем вашего следующего визита. С уважением, Grandhotel Nabokov Team
Positives
The food in the form of buffets was excellent, especially on New Year's Eve.Negatives
The New Year's Eve celebration was inappropriate, the disco was too loud, the children's ballet was good, but not for New Year's Eve and the Elvis impersonator was okay with a tasteful drum group.Answer from Grandhotel Nabokov
Sehr geehrte Frau Mathilde, vielen Dank für Ihre Bewertung und für Bemerkungen, wir hätten das an die Hotelmanagement weitergegeben. Wir hoffen, dass Sie das nächste Silvesterprogramm mehr genießen werden :- Liebe Grüsse Grandhotel Nabokov Team
Positives
everything was pleasantly close, and if you're not lazy, you did a bit of exercise when you went to individual therapies and didn't want to take the elevator. food and food selection fantastic and taste perfectNegatives
perhaps only on holidays the children jumped "on people's heads in the pool", a little strictness wouldn't hurtAnswer from Grandhotel Nabokov
Vážená paní Štěpánková, moc Vám děkujeme za Vaše hodnocení našeho hotelu. Jsme moc rádi, že jste byla se službami spokojená. Ohledně skákání dětí jsme udělali opatření a doufáme, že k tomu nebude již docházet. Doufáme, že Vás budeme moci u nás opět brzy přivítat! S úctou Grandhotel Nabokov Team
Positives
We want to say thank you very much, it was very good and happy new year to you.Answer from Grandhotel Nabokov
Уважаемый господин Йоханн, мы также хотели бы поблагодарить Вас за то, что Вы нашли время оставить такой замечательный отзыв. Мы желаем Вам всего наилучшего в Новом году и с нетерпением ждем новой встречи с Вами! С уважением, Grandhotel Nabokov Team
Positives
Everything was very good,!!!!Answer from Grandhotel Nabokov
Уважаемая госпожа Игорь, СПАСИБО СПАСИБО СПАСИБО! Что еще можно желать, как не больше довольных гостей, таких как Вы. Мы с нетерпением ждем вашего следующего пребывания у нас! С уважением, Grandhotel Nabokov Team
Positives
Service and foodAnswer from Grandhotel Nabokov
Dear Mrs. Olga, thank you very much for your feedback. We are glad that you were satisfied with our services. If you are not happy with anything, please contact us during your stay so that we can resolve the issue as quickly as possible to your complete satisfaction. But we hope to see you again in the future! Sincerely, Grandhotel Nabokov Team
Positives
Everything was super friendly and helpful and niceAnswer from Grandhotel Nabokov
Sehr geehrte Frau Tatjana, vielen lieben Dank für Ihre Zufriedenheit und Ihre Bewertung! Beste Belohnung für uns. Bis nähsten Mal! Liebe Grüsse Grandhotel Nabokov Team
Positives
Everything was not bad, If the mud feeding apparatus had not broken down. We were left without mud treatment and replaced it with paraffin. It’s a shame.Answer from Grandhotel Nabokov
Dear Mr. Alexander, thank you very much for your assessment, we are glad to see your satisfaction. Unfortunately, it also happens that the equipment gets tired. We always try to fix everything quickly so as not to disrupt the treatment process. We hope that despite this, the treatment helped you, and we can look forward to meeting you again! Sincerely, Grandhotel Nabokov Team
Positives
I'm happy with everything!Answer from Grandhotel Nabokov
Sehr geehrte Frau Nadeschda, vielen vielen Dank für Ihre Bewertung. Wir sind froh dass Sie mit alles zurfieden waren und schon freuen uns wieder auf Ihren Besuch! Liebe Grüsse Grandhotel Nabokov Team