references
arkadi veinstein
06.09.2019
Positives
A wonderful hotel with friendly staff. Cozy and comfortable room, no complaints about the cleaning. Snow-white linen and soft towels (I note this because I cannot achieve such a result at home.)))) When booking a hotel on the Sanatorium website, I did not ask that the room windows overlook the forest park. And I was pleasantly surprised that the view from the windows was beautiful, i.e. - if possible, then everything is done as best as possible for the vacationer. For which I want to especially thank you. I would also like to note the location of the hotel - very close to the colonnade. Treatment procedures were carried out with high quality. And, most importantly, honey. sisters always smile at you. Special thanks to the masseuses, it so happened that I had two of them - Natasha and Zenka. . Both worked perfectly and I feel positive results from the massage. Wonderful pool and jacuzzi. I also liked the work of the restaurant - a large selection of dishes, the food was varied and quite tasty. Used plates were immediately removed from the table. The restaurant staff is very friendly. Well, the coffee is delicious and there are several types - choose to suit your taste! Next time I will choose the Nabokov Hotel again.Negatives
No
Elizaveta Krioni
01.09.2019
Positives
All liked it!Negatives
This is no longer a minus, but a wish: to set the time for visiting the pool for small children, so as not to interfere with children's games on the water with your measured, relaxed swimming))
Лариса Карасаева
01.09.2019
Positives
The hotel has a good location relative to mineral water springs. Very helpful and friendly staff at the reception, especially Stepan. Great room with good working wi-fi.Negatives
1. The staff working in the medical department does not have appropriate professional training. 2. The food in the restaurant (breakfast, lunch and dinner) is monotonous and very meager. The food is not tasty. All this does not correspond to the level of a 4-star hotel.
Galina Kopachevskaya
01.09.2019
Positives
Thanks to the hotel employee Daniel for his help in resolving the issue of accommodation, attention and support.Negatives
Initially, the impression was spoiled by the placement in a very small room that did not correspond to the one booked. I had to resolve the issue myself with the hotel management, sanatoriums.com and did not help, they hung up.
Marina Romancheva
31.08.2019
Negatives
The food is very modest, a buffet without fruits and pastries
Volfida Shakhman
30.08.2019
Positives
Accommodation is very good, all personal is friendly and professional.Negatives
Diner is disaster, no kefir, which is very desirable for dinner and over all food for dinner is terrible !
Nurmurat Nauanov
30.08.2019
Positives
I liked everything, my wife and I vacationed for 2 weeks. We healed our joints and rested. Good food, great location of the hotel!
Vladimir Kukareko
30.08.2019
Positives
Wonderful nature, magnificent swimming pool and sauna complex, effective mineral baths. Very friendly staffNegatives
Uncertain (and frequently changing) restaurant reservation rules
Ovsyannikova Galina
30.08.2019
Positives
Organization of work of sanatoriums. com. excellent (a room of a higher category was provided at no extra charge, the group transfer was essentially an individual one, an excursion to Prague). We have been vacationing in Marianske Lazne for many years, the Nabokov Hotel is one of the best.Negatives
There is no negative, rather a wish. It is better to assign a table in a restaurant to guests so as not to run around with plates in search of free space. In recent days, if you weren’t one of the first to arrive, the choice of food was limited.
Shohida Saidova
28.08.2019
Positives
Everything was wonderful, the attention of the staff, the food and the procedures. Great town, everything is nice and calm.Negatives
there was no negativity))
Inna Lutsky
27.08.2019
Positives
First of all, about the services of the site: it is truly great! Accuracy and commitment in everything - the convenience of choosing a hotel, the accuracy and timeliness of fulfilling all obligations, including transfers and excursions. Thank you! Now about the Nabokov Hotel. The hotel is new, clean, conveniently located. Very good room service - daily cleaning, change of towels, etc. Friendly and calm staff at the reception.Negatives
A very mediocre restaurant that does not correspond to the level of a 4-star hotel. Lunch and dinner are a monotonous menu, but even what is served is poorly prepared. You need to change the chef to match the declared stars.
Kira Kos
21.08.2019
Positives
The location of the sanatorium...the staff work is very goodNegatives
The lack of internet in the room greatly reduced the quality of the stay. plus there are long passages along unventilated corridors, numerous steps (no ramps) and most importantly - a monotonous menu. This is my fifth time in Marianske Lazne, this is the worst option .. unfortunately
Зеев Гуревич
19.08.2019
Positives
Everything was great, except for the negatives listed belowNegatives
1. Terrible WI-FI, sometimes it works, sometimes it doesn’t, not worthy of a five-star hotel and the stated price 2. Not all treatment rooms have hangers, bathrobes or clothes are placed on chairs 3. It would be nice if there was a quiet player playing during procedures music
Татьяна Горбаенко
19.08.2019
Positives
We have been to Marianske Lazne many times and in different hotels, but the Nabokov Hotel can be put in 1st place in terms of price-quality ratio: spacious rooms, comfortable beds, new plumbing, room cleaning for 5+, restaurant with panoramic views, breakfast is beyond praise, good lunch and dinner - salads without vinegar, which was usually the case in other hotels, the main dishes are almost dietary, those stewed or baked. I would especially like to note the cordiality of all the staff: in the restaurant, during procedures, maids, reception. Everyone is friendly and tries to please. Very attentive doctor, listens to wishes when prescribing procedures. Good massages, we had Vera and really enjoyed it. In other sanatoriums there were no massages. Vacationers here spoke very well of the massage therapists. In general, I had only pleasant impressions from my vacation. Thanks to the management and staff of the hotel for a wonderful stay! Well, once again I would like to express my gratitude to the Sanatorium - excellent service in everything: booking, transfer, attention during your stay in Lazne. And, of course, as always, reasonable prices.Negatives
This is more likely not a negative, but a wish to improve the service in the hotel: Wi-Fi in the hotel should be improved, it would be nice if there were water coolers on the floors in the medical building. Now they are only in the pool, sauna areas and gym. Well, it wouldn’t be a bad idea to divide the room for gas bags (the women’s part) into cubicles with partitions, especially since it allows you to do this.
NADEZDA BERBEROVA
15.08.2019
Positives
Wonderful location of the resort. Comfortable spacious room with a wonderful layout. Everything is new, modern. The whole appearance of the sanatorium shows the good taste of the designers. The staff is sensitive and always helpful. There were no problems rescheduling procedures or meals when I went on an excursion. The rooms are cleaned well and somehow not noticeably. When you arrive, the room has already been cleaned. It's nice that there is live music in the lobby every evening. Loved the pool and spa. There were no problems with the location on different floors, since you just had to press a button in the elevator and you immediately find yourself in the spa or pool. Very comfortably. I liked the food. You could always choose what you liked, there was quite a lot of dietary food. In the morning, 3-4 porridges, an omelet with various fillings, piping hot pancakes, and traditional sausages, cold cuts and delicious cheeses. It’s great that on one side there is a forest, and on the other, 150 meters away, there is a pump room. Quiet, calm and very comfortable. The holiday was a success. I'll definitely come again. I hope it doesn't get worse. I already actively recommend the Nabokov Hotel to my colleagues and friends.Negatives
I didn’t like that the windows looked out onto the courtyard, onto the roof. This should probably be specified when ordering a room.
Dmitry Koss
15.08.2019
Positives
Excellent hotel location, quality service. The hotel staff are very friendly.Negatives
1. The lack of a single flat surface when moving between hotel buildings greatly interferes with the movement of unhealthy people. 2. The floor in the pool and shower is too smooth; with a small amount of water (which is natural in this place), the floor becomes very slippery. In front of me, a young woman slipped and fell heavily on her back, hopefully without consequences. 3. The dishes in the restaurant are tasteless and prepared without effort/skill. 4. Problems with WiFi in the rooms - both we and other guests did not have the opportunity to use WiFi in the room, we had to go out into the corridor, disturbing those passing by. In addition, the reception staff gave false excuses: “they turned to a specialist”, “the specialist came and found nothing.” 5. There is no smooth surface in front of the hotel entrance - for rolling suitcases/strollers from the roadway. 6. The balcony in the room had stiffening ribs on the floor, and there was a very high possibility of tripping and falling. It looked like they should have put a layer of tile on top of the metal covering, but forgot. In addition, the water did not go away after the rains, but puddles remained.
Alla Bikiteeva
12.08.2019
Positives
Liked everything . We'll come again and again.Negatives
No
Helmut Ziegenhagel
11.08.2019
Positives
Very nice, newly renovated hotel. We felt very comfortable. Very good price-performance ratio. Very nice staff. We will definitely be back.
Alexander Shulman
06.08.2019
Positives
Wonderful hotel, wonderful staff and treatment. Everything is new and clean - both medical equipment and room decoration. Wonderful hotel locationNegatives
It's hard to name anything negative. Perhaps it would be worth improving the lunches and dinners - although the food was, in general, tasty and plentiful
Boris Gavrilov
03.08.2019
Positives
Excellent location of the resort. Cleanliness and order throughout the hotel. High-quality work of service personnel. Wonderful SPA and Wellness Center. Coffee machines are available every time you visit the restaurant.Negatives
Medical personnel performing procedures with insufficient experience. The food needed to be better. No choice of fish dishes.
Arnd Geerts
02.08.2019
Positives
I felt like I was in good hands and the price-benefit ratio was right. Medical treatments very professional and well organized. My next stay will be here again.Negatives
I had full board and complained about the repetition of the food selection.
Yefim Zak
01.08.2019
Positives
Great treatment! During 3 weeks of stay we received more than 72 health procedures.Negatives
It would be desirable to improve the taste of cooked food using a variety of natural spices. Dietary nutrition recommends using them for better absorption and digestion of food!
OLGA NAZARENKO
28.07.2019
Positives
Very pleasant, friendly staff, I would especially like to mention the restaurant administrator Irena for her attentive and even caring attitude towards vacationers.Negatives
I would like better quality fish dishes. And I would like to be present during the preparation of the bathing procedure.
Римма Лубоцкая
26.07.2019
Positives
We really enjoyed our stay at the Nabokov Grand Hotel. The staff is attentive and friendly. The treatment is excellent, the food is varied.. The location is convenient. The masseuse Zdenika, the reception staff are excellent, especially Stepan and Ian. They left a very good impression with their attitude towards work! The maids are great!
GALYNA CHERNOVSKA
23.07.2019
Positives
All the staff of the sanatorium were very good, the senior nurse was very good. the sister solved all the issues. Polite reception staff. Reception, cleaning, kitchen - wonderful staff. Also in the medical building.Negatives
The food could have been more varied. Some dishes ran out quickly and were not restocked. Uncomfortable baths - not suitable for orthopedic patients, high (mineral baths) - I couldn’t take them. Baths with additives without grab bars, it’s hard to get out of the bath.
Yuliya Leshchinskaya
19.07.2019
Positives
Good location, hotel, neat rooms and good cleaning! polite staff!Negatives
The food is monotonous, the doctor and all the medical staff are very superficial!!! instead of mineral baths, there were baths with ordinary water, and the staff had nothing to add to this remark!!! We did not expect this! Why did you come????the attitude of the staff was polite and indicative!!!We definitely won’t come a second time - we expected something completely different from the treatment!!!
Татьяна Руктешель-Цыбулько Руктешель-Цыбулько
15.07.2019
Positives
Everything was positive for my husband and I!!! THANK YOU!
yosef khait
07.07.2019
Positives
During the year the sanatorium opened, we were there for the second time and again we were very pleased with everything. The treatment and attitude of the staff is beyond praise. The doctor, Mrs. Knedlikova, was attentive during the examination and made appointments after asking detailed questions about all our problems. At the reception, the lady who compiled our schedule of procedures took into account all our requests. All the staff are very friendly and professional. I would especially like to note the conscientious work of the masseuse Mrs. Yana, the friendliness and friendliness of the head nurse Mrs. Eva. Room cleaning is thorough. The restaurant staff always greeted you with a smile, which was nice. I really liked the large swimming pool of the sanatorium with all kinds of hydromassage devices. This is important for orthopedic problems. Of course we will return there for treatment.Negatives
For three days the temperature reached 33 degrees. I immediately noticed the lack of air conditioning in the rooms. And the restaurant didn’t feel very cool. At least some fans would be nice. Sometimes the fish in the restaurant was too dry.
Andreas Dickmann
02.07.2019