references
Eugen Kirchmaier
03.03.2024
Positives
am meistens war Personal sehr freundlich, immer bereit zu helfen, flexibel! Herzlichen besten Dank dafür! Thank you everyone for your very good attitude towards vacationers! I really hope that the administration appreciates this and is doing everything to keep it that way, in the sense of encouragement and good attitude, and in no case with severity or pressure, otherwise the staff will change and the quality will drop! If next time (we plan again) nothing changes in terms of services, food and staff, then this will mean that everything is fine! God help you!Negatives
We are not used to paying attention to little things, there are shortcomings, but what hotel doesn’t have them! You just don’t need to get hung up on it, well, the tiles with the bathroom (Room 232) weren’t fixed, well, they walked along the wall so that it wouldn’t be loud! Everything is fine! :-)
Answer from Grandhotel Nabokov
Dear customer, thank you very much for your wonderful review. Thanks for your suggestion for improvement. We look forward to your next visit with us. Best wishes Štěpánka Petrjanošová, FOM
Olha Sheina
01.03.2024
Positives
Excellent hotel. The food is varied, for all tastes and everything is very tasty. Such cleanliness in all areas of the hotel has never been seen anywhere in the world! The staff is very friendly and very professional. Separately, I would like to mention the girl Oksana at the reception, she was always ready to help with all questions and solve any problem, these are the kind of professionals I want to return to. We will definitely be back.Negatives
Nothing to complain about. Everything is perfect.
Maria Tiessen
29.02.2024
Positives
All treatments take place in-house. very friendly staffNegatives
A loud cracking noise in the power box at night is very disruptive to sleep. There is no water hose in the steam room to hose down the seats. Not recommended for people with walking difficulties, long corridors and many stairs.Answer from Grandhotel Nabokov
Dear Customer, Thank you for taking the time to write us your feedback and we thank you for your suggestions. Best regards Štěpánka Petrjanošová, FOM
Frauke Petersen
27.02.2024
Positives
This was our second time at the Nabokov and we will be back! That actually says it all! It's a shame that the staff hardly speaks German or English. I would like to praise you or ask for help. Cell phone translator then takes too long.
Barbara Brzozowski
26.02.2024
Positives
We were very happy the whole time, friendly staff, rooms very clean and good treatments We're already planning next time.
juri Staub
25.02.2024
Positives
Thanks for the nice time) I really liked everything, the polite smiling staff, the food, its variety and presentation, the room cleaning, the availability of a gym.Negatives
We were expecting floor-to-ceiling windows, like in the video. The saunas in the pool section did not accommodate everyone at once during rush hour.Answer from Grandhotel Nabokov
Dear Clients, Thank you for your pleasant review of your stay at the hotel. Thank you also for your feedback. We value your opinion. We wish you all the best and hope that you will return to us in the future. Best wishes Štěpánka Petrjanošová, FOM
Siegfried Sukkau
25.02.2024
Positives
We were in February for one week with procedures. We really enjoyed . We could have stayed another week. Everything was on top, at the highest level. We will certainly spend our next holiday with procedures here again! We have already recommended it to our Relatives and Friends! Thank you very much. Until next time! Sergey and Svetlana. Germany.Negatives
Thank you very much to the chefs for the delicious food. You can increase more local dishes and of course fish dishes.
Valeri Reinhardt
24.02.2024
Positives
We spent a great week at the Nabokov Hotel, the price and quality are fully consistent, we hope to visit this sanatorium in the near future.
Lydia Strohscherer
24.02.2024
Positives
We were very satisfied. Nice room, very nice staff.
Claus D. Menschel
20.02.2024
Positives
# Atmosphere in the hotel # very nice suite (junior), nothing is missing! # Applications, acceptable timing # Friendly staff, no matter where! ... reception, bar, restaurant, ... # The long distances to the applications didn't bother us, but that could be a problem for people with disabilities; ==> in summary: *everything positive*Negatives
Only a bread knife is available. I had to cut four Czech croissants and there was always a queue.
Jutta de Buhr
19.02.2024
Positives
It was wonderful, extremely friendly staff, good treatments. An all-round successful stay. A big thank you to the entire team, including the almost invisible, hard-working helpers.Negatives
There were no complaints
Iuliia Kliuchka
18.02.2024
Positives
Everything was great! I really liked it! The food is varied and everything is very tasty. The water in the pool is warm. The room is clean, cozy and warm. Cleaning every day. 👍👍👍
Klaus Alfred Kalinowski
18.02.2024
Positives
Very nice hotel and also very nice staff. Particularly noteworthy is Ms. Stepanka Petryanosova..
Valentina Walz
18.02.2024
Positives
I really enjoyed my stay at the hotel, the room was clean and tidy, cozy, comfortable, the staff was responsive and treated guests with respect. Very convenient, all conditions for restoration of health and relaxation. Thank you for everything.
Yevgeniya Braun
18.02.2024
Positives
We were very pleased with our holiday, friendly staff, delicious food. I would like to go back there again. I will be happy to recommend it to my friends and acquaintances.Negatives
We lived in the Credo building, number 423, there is a white plastic door above the front door, it constantly clicks loudly, day and night. The technician came 2 times, but the cause was not eliminated. It was not comfortable to sleep; we woke up from these clicks. This was the only negative.
Viktor Makarov
17.02.2024
Positives
Very friendly and helpful staff. There are always answers to any question. The hotel is very large and there are a lot of people staying, but despite this there was never a queue near the treatment rooms. The equipment for treatment is new and modern. We advise everyone who wants to improve their health to visit this hotel. Thanks to all the staff. You are a real team! 💯👍Negatives
Nothing noticed
Svetlana Kutscher
16.02.2024
Positives
We really enjoyed our stay at the Nabokov Grand Hotel! Especially the offer for families with children. The hotel has a well-equipped games room, the key to which is issued for the entire stay. Our room was really very comfortable, all the furnishings were modern, there was TV in Russian. The entire staff speaks Russian, which is very convenient. The swimming pool and saunas, as well as all procedures, were within easy reach of our room. All the staff are very friendly and ready to help, any nuances that arise are easily regulated. It should also be noted that there is a Beauty Salon in the Hotel. We were pleased with his services! And also the well-coordinated work of the restaurant staff: always varied and fresh food will satisfy the needs of even the most demanding gourmets. We were pleasantly surprised by the availability of water and tea for lunch and dinner! Very attentive and tactful waiters, especially Tanya))) She found an approach to our child, who did not want to eat anything. And after talking with her, he changed his behavior. Very kind and smiling girl! The restaurant has a very beautiful view from the window and you can change your table every time. It is very comfortable. There are always free places. Of the procedures, we really liked Hydrojet, bath with additives, lymphatic drainage, massage and others. The presence of a variety of saunas made it possible to brighten up rainy evenings. In addition, the location of the hotel near the Colonade (Pavilion with springs) makes it possible to regularly take water prescribed by the doctor.Negatives
We cannot say anything negative about our stay at the Grand Hotel Nabokov.
Faina
15.02.2024
Positives
silence, air, forest, service - everything is wonderful I really liked the location of the hotel. Breakfast is beyond praise!
German
15.02.2024
Positives
Very large rooms It was clean robe slippers Very comfortableNegatives
It was necessary to look for where some procedures are located
Dmitrij
15.02.2024
Positives
Large hotel with all amenities. Friendly staff. Special thanks to the kitchen and all its staff (Everything is very tasty 😋) The Finnish sauna 95° was at the level.... I recommend......
Tamara
15.02.2024
Positives
Very bright Hotel. the staff is good-natured. corresponds to the resort, everything you need is within walking distance. Thank you very much, you rested your soul and heart. The bed is comfortable, the pillows are soft as a cloud. breakfasts for every taste. many thanks to the entire hotel team.Negatives
There is no such thing at all. The only pity is that so few were here.
Alla
15.02.2024
Positives
Everything was wonderful, I stayed in this hotel for the second time, I recommend it
Dimitri Braun
11.02.2024
Negatives
Last year was much, much better, we had much better rooms, and the food was also much better and fresher.
Viktor Niederhaus
11.02.2024
Negatives
Very hard mattresses Too few loungers in the sauna area
Sergej Kolomiec
10.02.2024
Positives
The staff's work is excellent. Cozy, soulful. Thank you all very much.Negatives
I didn't like the trip to Prague. A lot of unnecessary information, little seen.
Alexander Buller
09.02.2024
Positives
In all it was OK, but we expected more.Negatives
There is a lack of hygienic concept in the steam sauna. There must be a water hose so that the benches can be washed. We complained about it, but it wouldn't be installed. A pity...
Ursula Rossner
03.02.2024
Positives
We were completely satisfied and have already booked another stay in July 2024.
Ryma Kazlova
01.02.2024
Positives
Понравилось абсолютно все! Персонал был предельно вежлив, еда в ресторане вкусная и разнообразная. Процедуры очень эффектны и полезны. Все как и было обещано.Negatives
Все отлично. Нет вопросов.
Viktor Tschebanenko
28.01.2024