references
Anzhela Idrisova
19.01.2020
Positives
The apartments are luxury, plus there is a kitchen and the children slept in a separate room. The staff tried to be helpful.Negatives
There were not many improvements regarding the distribution of treatment.
Alexander Neuberger
19.01.2020
Positives
The room was nice and bigNegatives
There was not enough food, we waited 3 days for the procedure. I refused mine later. Everyone on the staff was unhappy.
Irina Kharitonova
16.01.2020
Positives
We stayed at the Morava Hotel from January 1 to January 15, 2020. We came for the second time. Just like last year, we were very pleased with our vacation and treatment. During check-in, there was a slight misunderstanding regarding our wishes regarding a specific room, but literally after a couple of days Mrs. Batova resolved the problem and we moved to the room we needed. But the rest is only positive. I would really like to note the wonderful attitude of all the hotel staff, especially the medical department. After all, we came primarily to improve our health. In our opinion, starting with Dr. Ladislav’s appointment, the treatment process is organized clearly and competently. The work of nurse Alena and masseuse Katya is simply above all praise - everything is on time, without queues or delays, with a smile, as are the nurses in the hydropathic clinic. Unfortunately, we didn’t find out her name. While walking, we accidentally met a couple vacationing in another hotel, also 3 stars, shared their impressions of the quality of procedures, in particular massages, gas injections, and realized that we were very lucky. And they became very interested in Morava. I would also like to note the work of the waitresses Tatiana and Martina. Always smiling, friendly, trying to help if you need anything. Some reviews saw negativity about the quality and variety of food, but for the second year we didn’t notice anything. We ordered 2 meals a day - breakfast and dinner, so for two weeks the dishes for dinner were never repeated. There is always fruit. Well, the porridge for breakfast is top notch as always. And of course we can’t ignore Olya, who works at the reception. Sweet, friendly, it was always interesting to just talk with her and learn something. For those who don’t already know, the hotel is very conveniently located in relation to the springs, especially the geyser, which is usually prescribed for the first drink of water. And the presence of an elevator makes it even more convenient. We dream of coming back again in a year!
Oleg Nazarov
16.01.2020
Positives
20 medical procedures in a week, we have never had such a number, the rooms are equipped with everything necessary, clean and comfortable. The staff is very welcoming and friendly. We really enjoyed.Negatives
The only downside is that parking is located a 20-minute walk from the sanatorium.
LILIA POTITSKA
13.01.2020
Positives
Excellent organization of accommodation, both upon arrival and departure. Those. We checked in upon arrival, without waiting until 2:00 p.m., and on the last day at 12:00 p.m. we were not sent to the reception, but were allowed to stay in the room as long as needed. Thank you very much to the administration for this!!! The rooms are in good condition, cleaned properly, towels are changed daily. We saw a doctor and then were sent for procedures an hour later so as not to waste a day. All procedures are in one building, there are enough elevators. Punctuality in everything. The food is excellent, respect to the cooks! The reception staff are professionals! I recommend the hotel!Negatives
There is no kettle in the room. It is very uncomfortable.Answer from Spa-Hotel Morava
Добрый день, Лилия! Спасибо за положительный отзыв. На 6 этаже в корпусе С располагается чайная комната с оснащенной кухней, чайник, чай, кофе автомат и микроволновая плита. Приезжайте снова, мы Вам рады. С уважением, ЛД Морава
Светлана Возницкая
12.01.2020
Positives
I rested for 15 days at Morava in December 2019. I liked everything very much! Cozy, clean room. Friendly attentive staff. High-quality and effective treatment procedures. I'm also satisfied with the food. Everything is tasty and filling, lots of vegetables and a choice of three dishes to suit every taste. I would like to get healthy here every year. I express my gratitude to the nurses and all the staff for their work. I will recommend the Morava Spa Hotel to my friends.Negatives
I didn't find any cons.Answer from Spa-Hotel Morava
Светлана, добрый день, благодарим за позитивный отзыв, всегда Вам сердечно рады, приезжайте снова. С уважением, коллектив ЛД Морава
Andreas Kelsch
07.01.2020
Positives
The location of the hotel is really good, the whole city is at your fingertips, the springs are a 6-minute quiet walk away. For those who cannot or find it difficult to climb the mountain, there is an elevator in the center. The staff is very polite, everything was fine. For breakfast, the coffee tastes very good, and there is a normal selection of dishes for different tastes.Negatives
There were some minor delays with food intake, and distribution to tables was possible only on the third day. If there are a large number of hotel guests, you can distribute meals at intervals of 30 minutes, taking into account the planned procedures. Of course, the organization is a little larger and more complex, but there would be more order.Answer from Spa-Hotel Morava
Добрый день, благодарим сердечно за отзыв. В ресторане 84 стула во втором зале ресторана 34 стула. В период праздничных новогодних дней отель абсолютно полный. Спасибо за рекомендации. С уважением, ЛД Морава
Alexander Zimmermann
06.01.2020
Positives
Very good. Very friendly staff.Answer from Spa-Hotel Morava
Добрый день, спасибо за позитивный отзыв. С уважением, ЛД Прага
Оксана Передреева
05.01.2020
Positives
Delicious food, prepared dietary, taking into account individual wishes. The people working in the canteen are very friendly and caring, welcoming and attentive. Thanks to them for our vacation. I just have a small wish to offer several types of tea, otherwise it’s difficult to drink rosehip tea (as it seemed to us) 3 times a day all week. Good medical base. Massage therapist Svetlana is a super professional. Good heating. The room was warm.Negatives
Hotel owner. A very unpleasant experience interacting with her. Treats customers inattentively, impatiently and impolitely. The lady at the reception (the older one) is rude and refuses to answer simple questions, for example, where is the 12th source located. Scheduler of procedures. She did not take into account the specifics of rest and treatment of mother and child, who should always be together and wait for each other during procedures and only together can go to the springs for water and to the dining room to eat. All this was very difficult to realize even after some correction achieved through enormous nerves. THE SCHEDULE SPOILED THE ENTIRE VACATION!!! And in general, you can feel the hand of a very zealous housewife in everything - they save a lot everywhere. Of course, this can be understood, but still not to such an extent....Answer from Spa-Hotel Morava
Добрый день, Оксана! Клиентка обращалась с просьбой назначить ей процедур в одинаковом графике с её ребёнком. Процедуры были переделаны физиотерапевтом в соответствии с пожеланием клиентки, к сожалению, не все процедуры получилось поменять с учётом загруженного отеля. Персонал отеля всегда старается назначить процедуры клиентам и их родственникам так, чтобы расписание было максимально приближено. С уважением, коллектив ЛД Морава
Pavel Mashonik
05.01.2020
Positives
Good afternoon, everything suited us, the hotel is located near the center, it’s convenient to walk to the springs, there are places to go for a walk, the staff was friendly, thank you, The guide for the trip to Prague was very excellent, for which special thanks to herNegatives
One minus, the beds are not comfortable, creaky, the bed linen is clean,
Aleksandr Ivanov
05.01.2020
Positives
Very clean SPA area. Everything is cozy and homely. The main advantage is that there are few people during this holiday season.Negatives
There was not enough drinking water cooler. It would be possible to put at least one at the reception.Answer from Spa-Hotel Morava
Добрый день, менеджмент отеля вопрос кулера решал. Кулера не будет, на 6 этаже в чайной комнате находится бесплатно чайник и чай, кофе автомат. Спасибо
Larissa Eremchuk
26.12.2019
Positives
The room was very good, cleaning every day, linen changed once a week (previously it was every 3 days). The menu in the canteen is mainly for patients with gastrointestinal diseases. The dining room staff is wonderful - attentive and friendly. When you go on an excursion or are absent from lunch or dinner, you will be given a packed lunch, and in the evening dinner will be waiting for you at the reception, which can be heated on the 6th floor in the relaxation room. The work of the staff during the procedures is also positive - attentiveness, friendliness and professionalism are the qualities that nurses possess. Special thanks to the nurse at pneumopuncture (forgot her name!!!), MS Alena, MS at aquamassage. Thank you girls!Negatives
A disgusting impression from the doctor Polivka V. His black humor and rudeness made an impression. And not just for me. Almost all patients complained. It makes me not want to go to this hotel! Or, if you go, then without procedures or at least without visiting him! And nurse Katya, who distributes procedures between patients, needs to know that combining two or three water procedures is harmful to health!!!! I specifically consulted a doctor at the sanatorium!!!! Next time I’ll think about whether it’s worth going there again?... For a doctor or nurse on the schedule to ruin your vacation and treatment?.... I don’t knowAnswer from Spa-Hotel Morava
Добрый день, В том случае когда клиенты уезжают на экскурсии в соответствие с этим субботнее расписание процедур бывает более плотным в графике. Спасибо за отзыв, С уважением ЛД Морава
Елена Сидорова
23.12.2019
Positives
Only positive emotions and memories of staying in this cozy, homely hotel. Words of gratitude to all the hotel staff: the head doctor, nurses, massage therapists, canteen workers, girls working at the reception, maids. THANK YOU!
alexander mikhaylov
22.12.2019
Positives
Value for moneyNegatives
The only vegetables in the dining room are cabbage and carrots.
dmitrii Vinokurov
21.12.2019
Positives
I liked everything, great staff, diet, proceduresAnswer from Spa-Hotel Morava
Дмитрий, добрый день! Спасибо за отзыв, с уважением, ЛД Морава
Tatjana Dippel
16.12.2019
Positives
Everything suits me in Morava. The doctor prescribed good treatment, the procedures are carried out by professionals. The workers are friendly and polite. The food is normal, not plentiful, but sufficient. I also like the location, especially the proximity to the mountain, I enjoy walking there in the fresh air. Greetings to all Merry Christmas and Happy New Year with health and happiness. Good luck in your workNegatives
There is not
olga shadrina
14.12.2019
Positives
I've been to this resort several times already. Excellent value for money, attentive, helpful staff, delicious food. Professional work of medical staff.Negatives
There was no negativity))
Elena Ignateva
10.12.2019
Positives
I really like the Morava sanatorium. By location - constant leg training)))). At the same time, both the city center and the forest are very close. It’s convenient to walk to the springs, especially since there is an elevator. I really like the rooms with forest views. Peace and quiet, I sleep very well. The food is delicious, just like at home. The medical facility is excellent, very good nurses, even if they are strict, they are very responsive. An excellent set of procedures. And you can always take extraNegatives
Hardly ever. This time only the pool was a bit of a let down. Not all massage jets worked.
Владимир Скляревич
07.12.2019
Positives
General condition has improvedNegatives
Everything is fine.
Зиля Гумерова
04.12.2019
Positives
The hotel is very chic. The food is varied. The procedures are all strictly on time. Many thanks to masseuse Kata. The massage is very good. Monica in the dining room and Vera also take into account some nuances, all issues were resolved locally, the same with procedures. I'll come here again.Negatives
There are some positive moments from staying in Morava.
Людмила Некрасова
04.12.2019
Positives
Good doctor (main) who conducted the first appointment. The procedures are mostly attended by good medical staff. Attentive maids and kitchen staff.Negatives
The treatment was given poorly, because... The nurse during the water procedures is very rude and stopped walking. There was no water for one day, the procedures were canceled and they replaced me with a salt cave. There was no choice. There was a gymnastics procedure in the pool. I was alone and I was told that they wouldn’t work with me alone. The time was set at 12:30. lunch time, I believe that deliberately, because... Before lunch you need to drink water from the springs 45 minutes before, and lunch before 14-00. You skip lunch or a procedure. According to reviews from vacationers, the water in the pool is cold. The second appointment was conducted by a different doctor, who did not measure my blood pressure and asked a couple of superficial questions. I asked to change from gymnastics in water to another procedure. The doctor changed it to aquamassage, but it didn’t suit me (my blood pressure rose). As a result, there was not a single gymnastics and in two weeks there were 3 water procedures, I refused the rest, and I did not go for aquamassage again. Indifferent staff. Cuisine: the food is good, but the menu is limited. Lunch: salads from cabbage, carrots and beets, dinner the same salads, only from the refrigerator. Hot is normal. There was no milk for tea, except in the morning, there was never lemon for tea, they poured already brewed tea, there was no choice. Upon request, the waiters brought hot water in a small kettle. I have never seen such an economical kitchen before. I definitely won’t go to this hotel and won’t recommend it to anyone.Answer from Spa-Hotel Morava
Добрый день, Это правда, что в санатории не текла 3 часа вода, по причине аварии в городе. Назначенные процедуры были перенесены на другой день. Аквамассаж это качественная процедура, возможно не подходила конкретно Вам. Относительно кухни, многократно писали в других комментариях о качестве и разнообразии питания. Спасибо за отзыв, с уважением, ЛД Морава
Газиза Ахметшина
03.12.2019
Positives
The food is excellent, the staff is excellent and friendly. Alena and Katya are professionals from God.
Любовь Родина
03.12.2019
Positives
In general, we are happy with our stay at the Morava sanatorium, I especially want to mention the masseuse Sonya, she does a very high-quality job and the girls in the dining room, led by Monika: attentive, polite, always with a smile!Negatives
For some reason we were a little disappointed compared to last year, I can’t even understand the reason. Separately about the pool: the water was cold, there was no contrast of water on the path, the mixer in the shower did not work, boiling water was pouring, no one paid attention to the complaints.
Виолета Наута
02.12.2019
Positives
1) Very friendly, professional, attentive medical staff. 2) Very attentive canteen workers, good cooks. 3) High-quality cleaning of the premisesNegatives
1) A very rude receptionist, she was not satisfied with the confirmation of the reservation, she demanded some kind of vouchers, threatened to kick us out altogether, since we allegedly did not pay for our stay at the hotel, at first she provided the wrong room that I had booked, after I refused to accommodate, the room was still found... but it was smoky. I was shocked! My blood pressure rose and I couldn’t sleep all night. 2) I would really like to have physical therapy. 3) I would really like to have physical therapy in the pool.
Неонила Пинчук
02.12.2019
Positives
I am Victoria Grebenets. This is my email address. And Neonila Pinchuk simply reserved the sanatorium from my address. We vacationed together in this MORAVA sanatorium from November 12, 2019 to November 30, 2019. I would like to note that the sanatorium is magnificent! Interior, management, service, cuisine - at a high level! Thanks to all the staff of the sanatorium for a wonderful holiday.
Heinrich Hofmann
02.12.2019
Positives
The massage nozzle in the pool almost always does not work and the bathhouse is not hot enough, and in the morning it is generally cold.
Владимир Ворончук
22.11.2019
Positives
My wife and I have been relaxing at the Spa Hotel-Morava for the third year now! We like everything. And the room, and the food, and the procedures and...! . And also that in three minutes you can reach the source!
Ольга Федорова
21.11.2019