references
Positives
Everything was good, the room and treatment areas were clean, friendly staff, delicious, varied food.
Positives
Only recommendedNegatives
Sanatoriums.com did not keep its promise. The Prague trip did not take place, could not be reached by phone and no response to an email. No treatments prescribed on Thursdays. A wasted day.Answer from Grandhotel Nabokov
Dear guest, thank you for your positive review of our hotel. We are pleased that you enjoyed your stay at the hotel and hope to welcome you back soon. Best regards, Eva Hurenko
Positives
I was very satisfied and will recommendAnswer from Grandhotel Nabokov
Dear guest, thank you for your positive feedback about our hotel. It is very important for us as the hotel staff tries to make our guests' stay as pleasant as possible. We are glad that you enjoyed your stay in our hotel and have positive memories. We hope to welcome you again soon. Best regards, Eva Hurenko
Positives
DR Ulrych Jiri- very competentNegatives
NOT for people with disabilities! x many stairs, where you can only get to the treatments via stairs! Classic massages by Ivana Herbstova Hands off, she strokes your bottom for 50 - 40 minutes. Classic massages are something different.Answer from Grandhotel Nabokov
Dear guest, thank you for visiting our hotel. We will take into account your feedback on the massages and strive to make each massage at the highest level. Best regards, Eva Hurenko
Positives
The buffet food was extremely varied and delicious. The desserts were particularly beautifully decorated. No expense was spared on the ingredients. The staff were always friendly and helpful. Here, the customer is king.Negatives
In some cases there are many steps and corridors to get from the room to the dining room or to the treatment rooms. This is problematic for someone who can hardly walk at all.Answer from Grandhotel Nabokov
Dear guest, thank you for choosing our hotel and for your review. We are glad that you enjoyed your stay and look forward to seeing you again. Best regards, Eva Hurenko
Positives
I will recommend it, it was very good!Answer from Grandhotel Nabokov
Dear guest, thank you for your review. We are grateful that you chose our hotel and are pleased that you enjoyed your stay. We look forward to seeing you again. Best regards, Eva Hurenko
Positives
Thanks to sanatoriums and Grandhotel Nabokov for organizing a great vacation! I liked everything: we were greeted and accommodated, there was an excellent room (Bristol, 3rd floor), daily cleaning, high-quality food (Thanks to the cooks! It was a lot/tasty/varied. Also a big thank you to the waitresses! The girls tried very hard.), a large selection of treatments medical department. Everyone was friendly and tried to help with any questions that arose (I really liked the nurses Tatyana and Ellochka). Special thanks to Oksana (reception) for her explanations and help in organizing our holiday! We hope to repeat our stay in your sanatorium next year, and of course, from now on we will always use sanatoriums.com!Negatives
There is no negativity. I have a couple of wishes - after a bath I really want to lie down for 15 minutes, but this is possible only after a mineral bath, and not after a hydroxer or a bath with additives. So I have to sit in the hallway near the baths to get back to normal. Another wish is to have a self-service laundry. Many people come from afar (on our trip there were 5 people from the USA and 4 from Canada) and they don’t want to do laundry in the washbasin or carry 2 suitcases of clothes with them.Answer from Grandhotel Nabokov
Dear guest, we thank you for choosing the Nabokov Hotel for your holiday and leaving your review. Thank you for your kind words, the hotel staff works very hard to ensure that each guest's stay is as comfortable as possible. We will take into account your wishes regarding the wellness center and self-service laundry. At this time, to provide this service, we can send your items to a laundry service that is not located directly at the hotel. After washing, we will give you your items back. To do this, you can contact the hotel reception. We really hope that we will see you again soon. With respect and best wishes, Eva Gurenko
Positives
A good budget hotel, we will have the opportunity to visit again.Negatives
A labyrinth, you can’t immediately figure out where and what is, there are a lot of stairs.Answer from Grandhotel Nabokov
Dear Waldemar, we sincerely thank you for your recent visit to us and your feedback. We hope to see you again soon. Best wishes, Eva Gurenko
Positives
We will be back !!!Answer from Grandhotel Nabokov
Dear Svetlana, thank you for your review. We are glad that you liked everything and hope to see you again soon. Best regards, Eva Hurenko
Positives
Excellent location, responsible and friendly staff, excellent food, good treatment. Especially at reception EvaNegatives
The Internet does not work in all rooms, there are very few planned procedures, you need to buy, moving around the buildings is a bit farAnswer from Grandhotel Nabokov
Dear Khakimjon Akramov, thank you for your feedback. We are very glad that you chose our hotel. A pleasant and comfortable stay for our guests is our top priority and we will work hard to improve the quality of the services we offer. We will be glad to see you again. Best wishes, Eva Hurenko
Positives
The staff is competent, the treatment is at the level, the cuisine is simply beyond words. Recommend to friendsAnswer from Grandhotel Nabokov
Dear Fakhridin Normatov, thank you very much for your feedback. We are very glad that your stay at the Nabokov Hotel gave you pleasure. We will be sincerely grateful for your recommendations and hope to see you soon! Best wishes, Eva Hurenko
Positives
The hotel exceeded all our expectations. The rooms are all large, new, with air conditioning. The food is excellent. The treatments are very professional. We would love to come back.Answer from Grandhotel Nabokov
Dear Leonid, thank you for your review of our hotel. We value the opinion of every guest and your feedback is very important to us. We hope to see you again soon. Best regards, Eva Hurenko.
Positives
We stayed in your house for a week and felt very comfortable.Answer from Grandhotel Nabokov
Dear Michael, we are very pleased that you had a pleasant holiday with us. We hope to see you again soon. Kind regards, Eva Hurenko
Positives
Everything was great,Answer from Grandhotel Nabokov
Dear guest, thank you for your feedback. We would be glad to see you again and are always ready to provide you with quality services. Best regards, Eva Hurenko.
Positives
The staff, medicine, restaurant and location were all super! Next time I will only go to the Grandhotel Nabokov Sanatorium!Answer from Grandhotel Nabokov
Dear Paul Obert, we are very grateful to you for your excellent review of our hotel. We look forward to your next visit! All the best, Eva Hurenko
Positives
The hotel staff is polite, the room is clean, the food is delicious, the staff in the medical building knows their job very well. Thank you so muchAnswer from Grandhotel Nabokov
Dear Esther Abramov, thank you for highly appreciating the work of our employees and the atmosphere of the hotel as a whole. A comfortable stay for guests at the hotel is our main priority. We hope to see you again soon. All the best, Eva Hurenko
Positives
Good afternoon . We were at the Grand Hotel Nabokov. We liked everything . Excellent staff service. Great food and treatments. I recommend this Hotel to everyone.Answer from Grandhotel Nabokov
Dear Lis Andrey, we are grateful that you took the time and left a review. We are sincerely glad that you remember and enjoyed your stay with us. We look forward to meeting you again! Best wishes, Eva Hurenko
Positives
Very good food and friendly service! Rooms and hotel in general very clean (big compliments to the Ukrainian ladies who work from early morning until late evening!!!!)Negatives
Long paths connecting the different parts of the hotel (some of them have steps) which is very misleading! It takes a while to find your way around the hotel! The initial examination left a lot to be desired! Quick processing with no interest in the patient's complaints!!!Answer from Grandhotel Nabokov
Dear guest, thank you for your review of our hotel. We are glad that you used the services of our hotel. Your opinion is very important to us. It gives us the opportunity to improve our services. We look forward to seeing you again. Best regards, Eva Hurenko
Positives
We have stayed at this hotel three times and will be back. Value for money, the food is very good and the staff is friendly.Answer from Grandhotel Nabokov
Dear Anna Fotteler, thank you for your lovely review of our hotel. A pleasant stay of our guests is our priority. We hope that you will visit our hotel again soon and that your holiday will be just as pleasant. Best regards, Eva Hurenko.
Positives
Ladies and gentlemen! I have been visiting the sanatorium for three years - that says it all. Thank you for all the services provided. Be healthy and take care of yourself. Tayana ButilovaAnswer from Grandhotel Nabokov
Dear Tatjana Butylova, thank you for taking the time to leave us your feedback. We are very glad that you were satisfied with your stay with us and hope that we will meet you again soon. Thank you for your trust. Best wishes, Eva Hurenko
Positives
We liked everythingNegatives
The only negative thing was that my sister, who was with us, didn't have the right room, she paid more than we did and didn't get what she expected. The ladies at reception weren't that friendly.Answer from Grandhotel Nabokov
Dear customers, Thank you for taking the time to write us your feedback. We are sorry to hear how your sister felt about the situation. If you visit us again, we will do our best to make sure you are satisfied, as most of our customers are. Thank you for staying with us and we look forward to your next visit. Best regards Eva Hurenko
Positives
Everything was great!Answer from Grandhotel Nabokov
Dear Anna Gorbenko, thank you very much for your review and we hope to welcome you again soon. Kind regards, Eva Hurenko.
Positives
It was my first time in this hotel, And I was very impressed from the start The hospitable welcome and the entire stay were very nice, the chambermaids were always very friendly, the food was very good Thank you very much, we will definitely come againAnswer from Grandhotel Nabokov
Dear guest, Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! Best regards, Štěpánka Petrjanošová, FOM
Positives
THANK YOU to the organizers of the Sanatorium website and the staff of the Nabokov Hotel for a great vacation, top-level service, excellent treatment and food. Good luck and success to everyone.Positives
Incredibly beautiful nature. An amazing number of sources. An ancient city that will take your breath away. It feels like time has stopped...Negatives
1. The hotel consists of many buildings of different heights with a single central entrance. The connection system is quite confusing. What if there is a fire? It's scary to think about. 2. Very weak and formal medical support, which is reduced almost exclusively to the sale of procedures, although some procedures are simply dangerous. So after 2-3 baths with cold mineral water, I got a severe cold. It’s a pity that the doctor didn’t point out this danger... 3. Excess of meat, fatty and sweet foods. It seems as if time has stopped in cooking too...Answer from Grandhotel Nabokov
Dear customer, thank you very much for your feedback. We take your comments seriously. I would like to add that all procedures are carried out in accordance with strict standards, including their planning. The signage system in the hotel is standard, but we will still think about possible improvements; we actively use many security measures in accordance with the standards. We wish you good health and success. Sincerely Štěpánka Petrjanošová, FOM
Positives
Wonderful hotel. I can't say anything negative. Well-coordinated work of the staff. If any problems arise or any requests appear, everything is resolved immediately. The hotel is very clean. The water in the pool is warm. Wonderful sauna. Everything is also very clean. Special thanks to the cook, everything was very tasty. The food is varied.Answer from Grandhotel Nabokov
Dear guest, we sincerely thank you for your review. We are very glad that you were satisfied with your stay with us and look forward to your next visit. Best wishes, Eva Hurenko
Positives
We stay there for two weeks and it was a refuge for body and mind! The spa hotel not only offers first-class accommodation, but also a wealth of wellness offers that pamper every guest. The friendly staff, relaxed atmosphere and first-class facilities make every stay an unforgettable experience. From the relaxing spa treatments to the delicious healthy food, everything has been thought of here. I can fully recommend this spa hotel and am already looking forward to my next visit!" Thank you!!!Answer from Grandhotel Nabokov
Dear guest, We would like to thank you very much for your visit to our hotel and for your positive feedback. We are pleased to hear that you enjoyed your stay with us. Your satisfaction is our top priority and it inspires and motivates us to offer you an even better experience in the future. If you have any further inquiries or requests in the future, please do not hesitate to contact us. We hope to welcome you again soon. Best regards, Štěpánka P.
Positives
We didn’t regret at all that we chose this sanatorium, everything was excellent, the staff was friendly, the treatment was very good, the food was delicious, everything was fresh, a very large selection. The rooms are clean and comfortable. The hotel is perfectly located, near the forest and a colonnade nearby.Answer from Grandhotel Nabokov
Dear guest, We sincerely thank you for your recent stay with us and for your valuable feedback. We are glad that you enjoyed your time here and that you appreciated our services. Your satisfaction is a great reward for us. Best wishes, Štěpánka P.
Negatives
Some of Personals don't do that well.Answer from Grandhotel Nabokov
Dear Guest, Thank you for taking the time to let us know what you think about your stay with us. We hope to welcome you back soon! Best regards štěpánka P.