references
Марина С.
21.09.2016
Positives
Good attitude of the staff, comfortable room, cleanliness. The location of the sanatorium is very good due to the proximity of the springs.Negatives
I would not call treatment in a sanatorium treatment as such. Rather, it is the maintenance and restoration of the body's strength. For treatment, you probably need to take at least the most basic tests. I arrived at the sanatorium with severe pain in my shoulder, and I left with it, despite all the procedures. I was saved only by painkillers. I didn’t like the food, it was too monotonous, but apparently this was due to the low price. But all the negativity is compensated by the location of the sanatorium, good ecology, and beautiful views of the city.
Венера Т.
16.09.2016
Positives
Treatment - but in some procedures the service is not very friendly;Negatives
I was given a very bad manual classic massage by masseur Boris. He just stroked my back, not massaged me. Boris is a bad massage therapist!!!
Natalia A.
11.09.2016
Positives
The hotel is located well: not on the first line where there are many tourists, but at the same time close to the springs. Large medical base.Negatives
The food is monotonous. There is very little dietary food, which is surprising for a hotel specializing, like many in KV, in the treatment of the digestive system.
Наталья А.
05.09.2016
Positives
Great locationNegatives
The food is below average, if not terrible. The cook definitely needs to be changed.
Елена М.
05.09.2016
Positives
We were there from 22.08 to 04.09. attentive, respectful, friendly attitude of all the staff, the quality of treatment is decent and the proximity to the sources is a big advantage.
Зоя А.
04.09.2016
Positives
Many thanks to all the staff of the sanatorium for their responsive, attentive and simply wonderful attitude.Negatives
I found only one downside: the end of August is the fruit season, and you have very few of them on your menu.
Yuliya D.
26.08.2016
Positives
The food is excellent, the medical staff is friendly and ready to help.Negatives
The hotel staff is not very friendly and is in no hurry to help customers. Cleaning the rooms and changing towels is poor.
Galina S.
22.08.2016
Positives
I admire the work of the massage therapists. I thoroughly enjoyed all the procedures with thermal water. Comfortable room. Very clean. Friendly and efficient waitresses.Negatives
Your cook is a boring person who doesn’t like his job. From the set of products that was at his disposal, you can create a lot of things, but he cooked the same thing. We had to get it from the outside, and this is not very good for the hotel’s reputation. The bed in the room was very narrow, although the size of the room allowed for something more comfortable. The schedule of procedures was not compiled in the best way: three different types of massage on one day, long intervals between procedures.
Alex R.
05.08.2016
Positives
The sanatorium met all expectations, which was greatly facilitated by the announcement and photographs on the website. - Fast, warm welcome (friendly girls at the reception: especially Martina), - Accommodation in a room taking into account the wishes expressed in advance, - Good medical facilities located in the same building, - Professional staff - thanks to the attending physician (office 7), masseuses Alena and Daniela, maid Galina, - Very lucky with their table neighbors ☺☺☺ And, of course, the location of the Krivan building. I will recommend the sanatorium to friends and acquaintances.Negatives
15 days flew by very quickly ☺
Santa S.
03.08.2016
Positives
Nicego horosego.Dengi i otpusk v veter.Negatives
Mi ujehali 4 dnja ransje iz Krivan posle togo ,kogda nam dali na uzin staruju kuricu kotoraja ploho pahla.Pitanije tam uzasnoje,personal grubij. Glavnij vrac grubijan i neadekvatno sebja vedjot-vmesta 21 proceduri dal nam 16 i potom nacal na nas oratj,kogda mi skazali.cto polagajetsa (mi zaplatili) za 21. Vsja gostinitsja pahla posudo mojnoj trjapkoj i kogda otkrili okno v k omnate- vse zapahi iz kuhni sli knam v komnatu osobenno zarennij luk. Nikogda v zizni nevernusj ne tam ,ne v Karlovy Vari .Vsjo eto napomnila mne sovetskoje obsluzivanije 25 let nazad.Ne komu ne sovetuju.Mi s mamoj poterjali mnogo deneg,nervov i vmesto otdiha i lecenije polucili tolko problemi.
Alina A.
31.07.2016
Negatives
Very bad food. There is no variety, a very limited range of products, a complete discrepancy between the price and quality of food. Rude staff.
Елена .
09.07.2016
Positives
I really liked that all procedures are located inside the Hotel. I consider the presence of a salt cave to be an advantage. The adjacent procedure “sauna + pool” brought great pleasure. And of course, the Hotel’s favorable location.
Светлана Х.
08.07.2016
Positives
Attentive attitude of the sanatorium staff. Good service. I have a desire to visit the sanatorium again. Thanks to the whole team.
Nadezda B.
03.07.2016
Positives
In general, I had a very good impression that any problems that arose were resolved quickly. Many thanks to Eva, we asked for two rooms so that they were not far from each other, the request was fulfilled. Cleaning was done every day, everything was enough to feel comfortable, thanks to the maid for that. There are a lot of procedures and they are varied, the girls in the treatment rooms are attentive. Special thanks to Vladislav, who worked great with us!Negatives
When prescribing procedures, they do not take tests, as is done in other Karlo Vary sanatoriums. The doctor did not understand us well in Russian, but if we asked to change procedures or asked about other issues, there were no problems.
Igor Z.
13.06.2016
Positives
Excellent booking through Sanatorium.com, room accommodation wishes were taken into account, good treatment and food in accordance with the diet!Negatives
Lack of WI FI in the rooms
Татьяна К.
31.05.2016
Positives
everything was fine, satisfied, thank you...all honey. the sisters are very responsive, everyone liked the procedures and the welcome at the hotel was great... thanks to everyone...Negatives
the only unpleasant aftertaste left from the visit to the treating doctor, nervous, trying to speak Russian - little is clear, speaks quickly - nervously... I visited once, on the second day of arrival and no longer had the desire to continue contact with her. ..
Тамара Д.
23.05.2016
Positives
Convenient location of the resort. Room cleaning every day. Frequent change of linen and towels. Food - buffet breakfast, large selection. Lunch and dinner upon request. Meat - chicken, beef, lamb for every taste. If you don't like meat, no problem, order fish. The products are always fresh. The service is very decent. Treatment - nice, friendly doctor office. No. 7. When prescribing the procedures, she asked in detail about my health problems, carefully studied the medical examination data that I took with me. I am satisfied with the rest and treatment. Thank you!!!Negatives
I didn't find any cons. PS. Alehader Konev I advise you to consult a urologist.
Елена Е.
17.05.2016
Positives
Thank you for a wonderful holiday, grateful for the services provided.
Nicolai S.
15.05.2016
Positives
Convenient location. The work of the staff is admirable. The quality of food is not satisfactory and meets high requirements. I will recommend the Krivan sanatorium to my friends for relaxation and treatment.
Zanfira M.
15.05.2016
Positives
Very convenient location of the hotel. The rooms are good, with internet. Daily thorough cleaning of the room and change of towels. The staff is attentive and friendly. Qualified medical staff during procedures, friendly and helpful waiters in the restaurant. Thank you everyone, special thanks to the massage therapist Pavel, the manager of the “Sanatorium Com” Vladislav, the manager of the Krivan hotel Eva for the prompt resolution of issues.Negatives
Quality of food and its organization. There are too many additional procedures, because of this you cannot get the necessary procedures.
Alexander K.
15.05.2016
Negatives
The room's toilet always smelled of urine, probably poorly cleaned and with poor ventilation.
Nikolay D.
11.05.2016
Positives
Everything is good, the price corresponds to the quality...Negatives
The only downside is that the medical staff at the wellness spa is unfriendly and rude!!!
Андрей И.
10.05.2016
Positives
Good location of the hotel. There were no problems when booking through your website, thank you for your promptness.Negatives
The food and service in the dining room was simply disgusting. I would especially like to mention the canteen worker, young Ekaterina, who is impudent and cynical.
Galina K.
10.05.2016
Positives
Great convenience, all treatment in one room. Attitude of the staff. So much attention, especially since I needed help, the attention of the staff in the restaurant. Thank you very much.Negatives
This negativity was expressed by many. The prescribed procedures are not discussed by the doctor and you learn about them from a printout, but there are procedures with which you do not agree, and the time for the next visit to the doctor is running out and there are fewer necessary procedures. It is desirable that the doctor discusses and explains the proposed procedures. But I want to make a reservation, maybe not all doctors act this way. And also. It would be desirable that hygiene be more carefully observed in the rooms for water procedures.
Lina K.
09.05.2016
Positives
Everything is alright! The accommodation, the work of the staff, the quality of treatment and food are quite worthy of the level of the stars of the sanatorium. Especially many thanks to the medical staff: Pavel does massage very professionally, very attentive and caring specialists in parafango, baths, Charcot, pneumopuncture. The food is varied, everything is wonderfully organized - thanks to everyone involved in this.Negatives
There are no downsides to the resort. The only let down was the weather - it was unusually cold at that time (from April 17 to April 30).
Ludmila P.
05.05.2016
Positives
Hello! The positive aspects of your stay include the location of the sanatorium relative to the springs, good food, and sufficient choice. The staff is friendly in most cases.Negatives
As for treatment, there are very big disadvantages, such as the fact that you can’t prescribe 5-6 procedures a day due to a day off on Saturday and Sunday. I’ve been receiving treatment in Karlovy Vary for many years, but this is the first time I’ve come across such a schedule. It’s possible. kill people, not heal. I also encountered blatant unsanitary conditions in the acupuncture office, there were traces of blood everywhere, right down to the curtains between the booths. The nurse does not change disposable gloves, there are multiple traces of blood on the floor in the office, the nurses never come in to do wet cleaning during working hours hours, and this despite the fact that this office has the highest visitation rate. Another big inconvenience is the steps that must be climbed to attend procedures several times a day, and this is for people with musculoskeletal problems.
Элеонора К.
04.05.2016
Positives
Our choice of the sanatorium "Krivan" (not the first time!) is a conscious one, taking into account experience and fairly high requirements. In all respects, I recommend it. Excellent combination of price and quality, ideal location, full range of services. Important: the absence of any unresolved problems, the exceptional readiness of the staff to take into account wishes and requests, to maximize and coordinate treatment, recreation, a comfortable atmosphere of a general stable order and personal interests. I especially note the professionalism of the medical staff (I can name almost everyone with whom I had to communicate: Dr. Margarita, massage therapist Pavel, nurses, dispatcher Stanislav, etc.) The Krivan sanatorium, in our opinion, is the best of the 3-star ones. We hope to rest and be treated there more than once.Negatives
From the point of view - there is no limit to improvement - we consider it possible to make some positive changes in the organization of catering - slightly shift the time of lunch and dinner (for example, until 19-30), provide a full range of proposed dishes for everyone, incl. and arriving at the end of the stated time. This is entirely within the capabilities of a sanatorium of such a high level.
Мальцева Е.
01.05.2016
Positives
The sanatorium is located very well, next to the springs. The staff is friendly and polite, especially the receptionist. On the way, I caught a cold and the doctor helped me a lot - she wrote out prescriptions for the necessary medications, thank you very much to her. The procedures were carried out efficiently. Diet food, fruits were in seasonNegatives
Room cleaning was spotty - during the 2 weeks of stay the toilet and bathroom were not cleaned.
Александр Б.
28.04.2016