references
Alexander Dobler
30.10.2016
Positives
We were treated at a sanatorium for 3 weeks in October. This is the second time in this resort. We are very pleased with the treatment and accommodation in a cozy room. The food this year has become more varied and tasty. The rooms are regularly cleaned, bedding and towels are changed. It was possible to change gowns without any problems. In general, we recommend rest and treatment in this sanatorium and hope to come here again next year.Negatives
The appointments for the procedures were not very correct: after the warming bath, 25 minutes later there was a visit to the salt cave, where it was quite cool. And so on for 3 days in a row. As a result, my wife caught a severe cold and for the next 2 days she was unable to take any procedures at all. We had full board. People with half board also ate in the same restaurant. For breakfast (buffet), they filled plates full of everything and took it with them to their rooms; they also managed to come for lunch and have soup. Vacationers with full board, returning from procedures, had to be content with what was left, walk around other rooms with plates in search of food, or wait for the waiters to bring additional food. This should be regulated and people who are on half board should be fed separately, especially since there are enough restaurants in the hotel. I think that this may also affect the price in the future, since there is a large consumption of products. I also felt very sorry for the waitresses. They are so diligent and attentive, but they carry such heavy things in their arms, it’s painful to watch. True, for the last week they were given trays for dirty dishes. Well, at least it's something. Is it really not possible to deliver food on carts? The management does not spare people.
Татьяна Давыдова
30.10.2016
Positives
The hotel offers a package, from five to 7 procedures per day, a bit heavy, but everything is not bad, good food, attentive staff at the reception, room cleaning, cleanliness and change of linen and towels are all at the highest level, attentive doctor, procedures only according to indications, well thought out . The location is excellent. I recommend the hotel three stars, clearly worth four. I rested for 24 days and didn’t want to leave.Negatives
The pool is small, I didn’t want to go there, I doubted its cleanliness. It is necessary that the hotel offers not only a package, but a choice: accommodation + purchase of those procedures that I consider necessary, i.e. no more than 3 procedures per day. These are disadvantages in my situation, but in general there are no disadvantages.
ирина кривец
27.10.2016
Positives
It was my first time, so I have nothing to compare with. Overall I liked it.Negatives
I didn’t like the following: the attitude of the nurse during inhalations, the queue for the pneumopuncture procedure, the unfriendly answers of the employee in room 9. These seemed like little things, but they left an unpleasant aftertaste.
Надежда Андросюк
18.10.2016
Positives
Thank you very much to all the treatments, fat pluses for the massage and Charcot’s shower! Gas injections are really effective! A positive result will be 2-3 weeks after the sanatorium, provided that the water is consumed correctly and in a timely manner. Sincere gratitude to you sanatoriums.com! With your help everything is perfect!!!Negatives
Poor menu, expired, unfit for food products. With an open ulcer, they ate according to diet # 2 - this meant no sweets and fruits, otherwise everything was the same as on the other tables. The attitude of the staff in the dining room is like insatiable voracious animals with rare exceptions. The doctor was found to be mentally unhealthy, unbalanced, they learned late that doctors can be changed: laughter for no reason - change the doctor!
Ludmila Gubarev
17.10.2016
Positives
good, friendly attitude of the staff, good medical facilities
Andrei Kalinin
11.10.2016
Positives
Excellent location of the hotel, helpful staff, the opportunity to purchase everything you need in the hotel itself, including tickets for public transport, tickets to all kinds of concerts and excursions, room amenities that allow you to quietly drink tea or coffee, peace and tranquility inside the hotel in the evening and at night time .Negatives
1. Lack of information that there is wi-fi in the hotel rooms, I found out about this by chance from neighbors, the staff stubbornly claims that it is only on the reception floor - it is very inconvenient to go there for any reason (check your email, etc.) . During the last days of my stay I used it in my room, it works well, at normal speed, I don’t understand why this fact is hidden. 2. Full breakfasts (and lunches and dinners) only for those who came very first, starting from the middle of the stated period it is difficult, sometimes impossible to find some products from the buffet assortment, such as small bars of bread and rolls (only cut pieces remain gray bread), omelettes and some types of side dishes) - it was difficult for me to plan early breakfasts due to the existing schedule of procedures.. I also think it’s wrong that instead of stationary water heaters, as was the case in past years, there are now thermoses with coffee and hot water on the table for tea, but the water is almost always warm (unless, of course, you came to the very discovery)
Volodymyr Ananko
04.10.2016
Positives
Nice hotel and staff, good new equipment, excellent location, adequate food, plenty of treatments.Negatives
lack of WI-FI
Vital Holzmann
01.10.2016
Negatives
You have to wait a long time for the ordered menu at lunch and you are late for procedures. The staff in the dining room is not very polite.
Людмила Кудлаенко
30.09.2016
Positives
Good procedures, especially hydropuncture baths and procedures with peat and paraffin. But in general, you should familiarize yourself with the procedures in advance and be already aware when talking with the sanatorium doctor.Negatives
Not for people with sore feet. The hotel building is multi-level, and there is no access to the elevator without steps. From the 12th source, prescribed by the doctor, water flows slowly, which leads to queues and scandals. Lack of wall clocks in rooms.
VALENTINA GAVRISHCHENKO
30.09.2016
Positives
The staff at the Krivan sanatorium does a wonderful job. The treatment is organized to the highest standard, everything is very clear and thoughtful. Procedures are prescribed taking into account the condition of the vacationers and their wishes. The specialists are competent, kind, and very friendly. The service staff is equally attentive and responsive to all requests. You feel great in the sanatorium. The sanatorium is located in the very center. It is very convenient to drink water early in the morning and at lunchtime, when there is little time between procedures, and in the evening, when you can take a walk, admire nature, look at vacationers, go to events - everything is nearby, in a beautiful place.Negatives
The “fly in the ointment” in this “barrel of honey” (the Russians have such a saying) is nutrition. The level is like in a student canteen. Apparently the chef is stuck in the distant past. Spoils the whole picture of the sanatorium. Everything is primitive, not tasty. Salads are just grated vegetables, baked goods are just tasteless biscuits. The hot dish menu consists of 12 offers, but everything is prepared the same, there is nothing to choose from, the portions are small. But food costs a lot of money! If it were possible to improve the quality of food, the rating of the sanatorium would be very high!Answer from Spa Hotel Krivan
Как известно, Карловы Вары специализируются на лечении желудочно-кишечного тракта. Блюда готовятся согласно диет. В меню есть выбор из 12 блюд (свинина, говядина, баранина, рыба, птица, фарш, сладкие блюда, блюда из яиц, овощные блюда, холодные блюда и последние два приема пищи для строгой диеты №2 и №4). Меню рассчитано на 3 недели (21 день). Мы не можем согласиться, что продукты являются одинаковыми. Мы предоставляем как салаты, так и нарезанные или тертые овощи. Конечно, многие люди предпочитают свежие овощи. На шведском столе находятся специи и приправы, которыми можно приправить овощи и салаты. Нам очень жаль, г-жа Валентина, что Вы осталась недовольны качеством питания у нас. В любом случае, благодарим Вас за Ваше мнение. Мы надеемся, что Вы приедете к нам в качестве гостя в следующем году. С уважением, менеджер "Krivan" Milada Hoiszova.
Artur Zielke
30.09.2016
Positives
Everything is compact, water sources and attractions of the resort area are located next to the hotel.Negatives
Lack of wall clocks in rooms.
Oleg Zielke
29.09.2016
Positives
Overall everything is great. Well-coordinated work of the staff.Negatives
There are no wall clocks in the rooms, but they are simply necessary, since the procedures are scheduled by the hour.
zinaida yaitskaya
26.09.2016
Positives
Special thanks to the staff, everyone is polite and smiling. Spacious room (1 bed), snow-white linen, cleaning every day. The medical staff is wonderful, they greet you and see you off with a smile, they explain everything. I'm happy, it's a pity that I only came for 2 weeks.Negatives
The only negative of my stay in Krivan is the cuisine. There is very little fish and even that is fried. Not enough baked goods, not enough fruit. I would like some variety in the menu.
Марина Соколова
21.09.2016
Positives
Good attitude of the staff, comfortable room, cleanliness. The location of the sanatorium is very good due to the proximity of the springs.Negatives
I would not call treatment in a sanatorium treatment as such. Rather, it is the maintenance and restoration of the body's strength. For treatment, you probably need to take at least the most basic tests. I arrived at the sanatorium with severe pain in my shoulder, and I left with it, despite all the procedures. I was saved only by painkillers. I didn’t like the food, it was too monotonous, but apparently this was due to the low price. But all the negativity is compensated by the location of the sanatorium, good ecology, and beautiful views of the city.
Венера Тажерова
16.09.2016
Positives
Treatment - but in some procedures the service is not very friendly;Negatives
I was given a very bad manual classic massage by masseur Boris. He just stroked my back, not massaged me. Boris is a bad massage therapist!!!
Natalia Andreeva
11.09.2016
Positives
The hotel is located well: not on the first line where there are many tourists, but at the same time close to the springs. Large medical base.Negatives
The food is monotonous. There is very little dietary food, which is surprising for a hotel specializing, like many in KV, in the treatment of the digestive system.
Елена Мясникова
05.09.2016
Positives
We were there from 22.08 to 04.09. attentive, respectful, friendly attitude of all the staff, the quality of treatment is decent and the proximity to the sources is a big advantage.
наталья авсатова
05.09.2016
Positives
Great locationNegatives
The food is below average, if not terrible. The cook definitely needs to be changed.
Зоя Андрощук
04.09.2016
Positives
Many thanks to all the staff of the sanatorium for their responsive, attentive and simply wonderful attitude.Negatives
I found only one downside: the end of August is the fruit season, and you have very few of them on your menu.
Yuliya Dyma
26.08.2016
Positives
The food is excellent, the medical staff is friendly and ready to help.Negatives
The hotel staff is not very friendly and is in no hurry to help customers. Cleaning the rooms and changing towels is poor.
Galina Stepanenko
22.08.2016
Positives
I admire the work of the massage therapists. I thoroughly enjoyed all the procedures with thermal water. Comfortable room. Very clean. Friendly and efficient waitresses.Negatives
Your cook is a boring person who doesn’t like his job. From the set of products that was at his disposal, you can create a lot of things, but he cooked the same thing. We had to get it from the outside, and this is not very good for the hotel’s reputation. The bed in the room was very narrow, although the size of the room allowed for something more comfortable. The schedule of procedures was not compiled in the best way: three different types of massage on one day, long intervals between procedures.
Alex Rapoport
05.08.2016
Positives
The sanatorium met all expectations, which was greatly facilitated by the announcement and photographs on the website. - Fast, warm welcome (friendly girls at the reception: especially Martina), - Accommodation in a room taking into account the wishes expressed in advance, - Good medical facilities located in the same building, - Professional staff - thanks to the attending physician (office 7), masseuses Alena and Daniela, maid Galina, - Very lucky with their table neighbors ☺☺☺ And, of course, the location of the Krivan building. I will recommend the sanatorium to friends and acquaintances.Negatives
15 days flew by very quickly ☺
Santa Silava
03.08.2016
Positives
Nicego horosego.Dengi i otpusk v veter.Negatives
Mi ujehali 4 dnja ransje iz Krivan posle togo ,kogda nam dali na uzin staruju kuricu kotoraja ploho pahla.Pitanije tam uzasnoje,personal grubij. Glavnij vrac grubijan i neadekvatno sebja vedjot-vmesta 21 proceduri dal nam 16 i potom nacal na nas oratj,kogda mi skazali.cto polagajetsa (mi zaplatili) za 21. Vsja gostinitsja pahla posudo mojnoj trjapkoj i kogda otkrili okno v k omnate- vse zapahi iz kuhni sli knam v komnatu osobenno zarennij luk. Nikogda v zizni nevernusj ne tam ,ne v Karlovy Vari .Vsjo eto napomnila mne sovetskoje obsluzivanije 25 let nazad.Ne komu ne sovetuju.Mi s mamoj poterjali mnogo deneg,nervov i vmesto otdiha i lecenije polucili tolko problemi.
Alina Aukspole
31.07.2016
Negatives
Very bad food. There is no variety, a very limited range of products, a complete discrepancy between the price and quality of food. Rude staff.
Елена Шельски
09.07.2016
Positives
I really liked that all procedures are located inside the Hotel. I consider the presence of a salt cave to be an advantage. The adjacent procedure “sauna + pool” brought great pleasure. And of course, the Hotel’s favorable location.
Светлана Хохлова
08.07.2016
Positives
Attentive attitude of the sanatorium staff. Good service. I have a desire to visit the sanatorium again. Thanks to the whole team.
Nadezda Batueva
03.07.2016
Positives
In general, I had a very good impression that any problems that arose were resolved quickly. Many thanks to Eva, we asked for two rooms so that they were not far from each other, the request was fulfilled. Cleaning was done every day, everything was enough to feel comfortable, thanks to the maid for that. There are a lot of procedures and they are varied, the girls in the treatment rooms are attentive. Special thanks to Vladislav, who worked great with us!Negatives
When prescribing procedures, they do not take tests, as is done in other Karlo Vary sanatoriums. The doctor did not understand us well in Russian, but if we asked to change procedures or asked about other issues, there were no problems.
IGOR ZOTOV
13.06.2016
Positives
Excellent booking through Sanatorium.com, room accommodation wishes were taken into account, good treatment and food in accordance with the diet!Negatives
Lack of WI FI in the rooms
татьяна козерицкая
31.05.2016