references
Alexander Schneider
03.09.2023
Positives
Staff was VERY friendly and always helpful. The food was delicious and perfect for people with digestive problems. But what I was missing...small signs describing the food. I was there after Gallenope and absolutely had to know what kind of food it was, what soup it was, whether there was compote or juice. Everyone was assigned a table. Very comfortable 👍, you never had to look for a free space. Although the furniture and carpet are old, everything is clean. There are iron boards in the hallway on each floor.👍Negatives
We were unlucky with the spa treatments. The doctor refused all spa treatments for my husband because he was not allowed to have them because of his acute illness. A piece of advice to anyone who is sick: It is better to ask before booking whether you will receive the spa treatments. BUT we received a full refund for the spa treatments we paid for without any problems. Another piece of advice from us: get to the restaurant a little earlier. The food is cleaned up half an hour before closing time. Unfortunately, we couldn't use the privately paid treatments in this hotel because the hotel was fully booked and there was only time for the guests who received spa treatments. That's why we had to go to the salt cave, swimming pool and massages in the other hotels.
Jochann Kutscherjawy
03.09.2023
Positives
I liked the sanatorium. The helpfulness of the staff is not bad (except). The food could be better (more varied). The treatment is good. Service
Janetta Clement
27.08.2023
Positives
TreatmentNegatives
Food People got poison few times I stay there for 4 weeks I got sick myself Fruits not enaff
Inna Chubarova
27.08.2023
Positives
Thank you very much for a great time. Wonderful treatments, great location of the hotel. Friendly staff. The only thing I would like is more fresh fruit. Many thanks to Valentina for the excursion to Prague (the excursion was free). Despite the 32 degrees of heat, everything was organized wonderfully, we received a lot of information about the city and the Czech Republic in general!!! Thank you very much Valentina! We will definitely come to you next year!
Vera Paley
25.08.2023
Positives
The location is great. Very attentive staff.Negatives
The food is very tasteless. There is no fresh fruit.
Liubov Stolpinskaja
24.08.2023
Positives
I like the punctuality in the work of the sanatorium everywhere and in everything.Negatives
Your promotional videos show peat covering your knees and feet. In reality, this procedure did not exist, although it was requested. The bus transfer from Germany and back is not suitable for the elderly and sick, it is very crowded, especially for sore legs. The bus from the sanatorium broke down on the way, we waited at Rashtetnaya for repairs to be completed for more than 3 hours!!!
Galina Hons
22.08.2023
Positives
Thanks to everyone who helps me maintain my health! I fell in love with Krivan (I couldn’t decide to relax in it for a long time) I’m happy with everything, I’ll come again. My dears, don’t pay attention to the negative reviews - each of us has our own taste for everything! You can always choose for do what you like, you have to learn it! A huge THANK YOU to everyone! EMPLOYEES of Sanatorium.com - YOU ARE THE BEST! Thank YOU!!!
Aleksandr Becker
20.08.2023
Positives
Satisfied with everything!Negatives
Not applicable
Nodir Maksumov
20.08.2023
Positives
Convenient location - all sources within walking distance, varied food, polite hotel staff, if we have another opportunity to visit Karlovy Vary, we will try to choose this spa hotel!
Grigory Chernyavsky
18.08.2023
Positives
Thank you very much for everything
Alexander Gratchev
14.08.2023
Positives
The hotel is located in a convenient location.Negatives
The room did not match the description. The window faced the wall. Terrible beds, very hard. The furniture was old.
Mikhail Sapojinets
12.08.2023
Positives
We come to the Krivan sanatorium for the third time. Very good location of the sanatorium, close to the springs. Excellent and timely service, friendly staff. Thank you for a good rest and treatment! The next time we visit Karlovy Vary, we plan to stay in Krivan.Negatives
First we settled in a room with a view of the wall and noise from the air conditioner motor. After contacting the administration, we received a good number and no more problems arose
Iryna Lyzhnyk
11.08.2023
Positives
Everything was fine and the axis had a pleasant rest.Negatives
I didn’t like the expensive and terrible procedure “Floating”. It felt like you were placed in a capsule with a disinfectant and locked in for half an hour. I don't recommend anyone try this.
Татьяна Огурцова
04.08.2023
Positives
I stayed from July 3 to July 21, 2023, I liked everything very muchNegatives
the only thing you could wish for was fruit, there was practically no fruit given that it was July
Peter Vainshtein
01.08.2023
Positives
High-quality treatment, caring medical staff.Negatives
In the third building on the ground floor there are many stairs. It's hard to climb stairs, especially with suitcases
Peter Knack
31.07.2023
Positives
The procedures are good, and basically everything is fine.Negatives
I didn’t like the fact that in the storeroom, many people take out food, even too much, and this will affect the cost of the tour. And then we pay more. It’s a shame, you know. The sauna and pool are not so big for such a large hotel that they would still be allowed in by clients. Especially during the holidays.
Gennadij Mehlmann
27.07.2023
Positives
We really enjoyed. The team is very friendly, all employees are friendly and polite. The food was good, a variety of breakfasts and lunches, we did not order dinner. I liked that the hotel had a terrace, it was very convenient, especially in the summer. The rooms are cleaned every day. The treatment was also good, there were some small nuances, but they were corrected.
Marina Lawrence
25.07.2023
Positives
Location, park, sourceNegatives
Food for 3 stars, conveyor belt for procedures, people smoke a lot
Svetlana Ostapko
21.07.2023
Positives
Many thanks to all the staff of the sanatorium “Krivan”👌Everything was at the highest level, starting from the reception at the reception (Mikhail and Evgenia) a special huge THANK YOU 🙌 to parting (I hope not for long) All requests and wishes were fulfilled immediately. The restaurant workers are all very polite and caring. The food is excellent and varied. The medical staff works efficiently, all procedures go quickly and without delay. My husband and I were very pleased. We plan to come again and only to “Krivan”. But you know the taste and color...
Valentina Hermann
19.07.2023
Positives
Stay from June 25th to July 15th, 2023, two people, double room. Location Central and great, in the immediate vicinity of healing springs, max. 7 minutes walk. Service The medical staff was very nice and helpful. The treatments were very professional. Gastronomy Breakfast as a buffet. Rich and varied. Lunch and dinner according to the menu (you chose from 6 menus the day before). There was soup for lunch and dinner. There is something for every taste. Everything was freshly prepared and we enjoyed it. The staff helpful, friendly, simply great. Room The room was in house 2 with a view of the street and was also big enough. Very clean, quiet and functionally furnished, nice for a 3 star hotel. Towels were changed approximately every 2 days, bed linen every week. The room cleaning took place daily. Plus points: kettle, hairdryer, a hot pipe for drying laundry. Price performance / Conclusion Good price/performance ratio. The hotel is very clean, lots of seating in the hallways and a library. We plan to repeat the spa stay and can only recommend the Krivan sanatorium.Negatives
The hotel is only partially handicapped accessible. There are many stairs to climb to buildings 2 and 3. Not so easy for older and disabled people.
ALEKSEY VOLYNSKY
18.07.2023
Positives
Everything is very well organized!👍Negatives
No negativity
Antonina Karamian
14.07.2023
Positives
Good afternoon Thank you very much for the excellent service! Hope to see you next year!
Tatiana Andersson
14.07.2023
Positives
Excellent waiter service in the dining room (I can’t call it a restaurant); I changed my hotel room without much effort. The cleaning lady Vera was always pleasant and friendly in communication.Negatives
In principle, I was satisfied with the room, but I was extremely surprised that those living in rooms with a balcony are allowed to smoke - and this is in a medical institution (?!!). The medical staff began to see me as a person only after I brought a chocolate bar 🤷♀️. Hence the corresponding attitude: one nurse simply threw a hot, warming cake on my back; when I screamed in surprise, she said: “This is pleasant warmth.” And what was the reflex massage worth - she sat me on a stool and moved my hands somehow; when I asked in surprise why the massage was not lying down, the answer was: “You have scoliosis”... Not true! I didn’t go to her again. But I was served even better by an elderly lady in a short robe using an electric massage with suction cups; She also sat me down on a stool, turned on the system and left. I wonder if she herself could sit in this position under electricity for 10-15 minutes?! When asked why I don’t lie down, but sit, she answered: my back hurts to bend over. And then I politely asked her for a robe to cover my knees, which were warmed up during the previous procedure, but I forgot to say “please.” The lady burst into a tirade that we are all Russian ill-mannered boors, we don’t know how to behave and are not familiar with the magic words of politeness. Out of fear, I apologized to her 20 times, but didn’t go there again. To be fair, I asked other vacationers about their impression of what was happening: some were satisfied with the system of preliminary cajoling and flattery, some whispered indignantly that such an attitude towards vacationers was disgraceful. I expressed my opinion. In the 90s, I moved from Kyiv to Sweden to break with the Soviet system forever, I speak four languages fluently, Russian is the way to communicate with staff. I came to the sanatorium to maintain my health, where a positive psychological attitude is crucial. Did not work out!!
Boris Korin
12.07.2023