references
Hanna Bereza
16.08.2019
Positives
Treatment - excellent Location - excellent Cuisine - delicious, you can take it with you. Everything is fine except the following. Thank you for the rest and treatment!Negatives
In principle, we rested and received treatment for the first time in the Krivan Hotel and in Karlovy Vary. Therefore, this sanatorium is a pioneer of impressions. Unfortunately, big comments about the work of the reception! Firstly, lack of knowledge of languages, both Russian and English; in a hotel of this category, one of the above must be known. Secondly, the lack of knowledge of the ethics of communication between the reception and guests. Situations: on the very first day of my arrival, a woman came up to the reception and in Russian explained to them the problem with which she had been contacting them for three days, in response she heard: “What do you want from me? I’ve already told you three times that on Monday they’ll come and sort it out, stop coming to me...” (and this dialogue took place in my presence😧) The second girl at the reception completely “knocked me over” when I called from the number and she asked to wait a minute (as I understand, in order to call a Russian-speaking employee), as a result they told me that we don’t have an iron and ask for it at 7 am.
Татьяна Садовская
15.08.2019
Negatives
The complaint is not against the hotel, but against the managers of the Sanatorium! do not have information about the hotel: before booking, I specifically asked to clarify the availability of the intestinal lavage procedure, this sanatorium was guaranteed. Krivan has not performed these procedures for a year! Managers do not check website information!
VALENTINA VLASIKA
12.08.2019
Positives
Good afternoon Everything went very well, we liked everything, everyone was happy. We would like to pay special attention to the transfer, we were met by Alexey (if I’m not mistaken), his work is generally beyond praise. Attentive, charming and very careful driver. This has already created the first impression of arrival. Best regards, ValentinaNegatives
At the reception, the girl who registers guests could have been more polite and friendly towards new arrivals.
Лариса Борсуковская
08.08.2019
Positives
The hotel has a very good location - close to the springs. Friendly staff, attentive doctor Sofia.Negatives
The food is frankly bad - the same side dishes and salads every day, a lot of fried food and a COMPLETE LACK OF FRUIT! We ask management to eliminate these shortcomings!
Igor Pisanko
08.08.2019
Positives
Organization of various excursions.Negatives
The room we were in had loud squeaky beds. Lying on these beds and sofa, you could feel all the springs on your back (obviously this is very old furniture). Night rest on such beds is impossible - during the day you are treated, and at night you are crippled. The pillows were very thin - we had to roll them into a roller. And... the sanatorium has very few of its own parking spaces for cars - we had to park at another hotel and pay 40 euros for a 4-day stay
людмила максимова
04.08.2019
Positives
Very good quality treatment, helpful staff, thank you to Dr. Mirsky for his competent advice, I will come againNegatives
More fruits, especially in the summer
viktoria sørli
31.07.2019
Positives
Horoshaja lechebnaja baza. Horoshie doktor i med söstru. Plus- dezhurnuj vrach v vuhodnue dni.Negatives
Bad news number.
NATALIA Titkova
31.07.2019
Positives
1. Very good and attentive doctors. We had a young doctor, but he professionally, competently and correctly prescribed procedures, taking into account the nuances of age and problems. 2. The number of procedures corresponds to that stated on the website. Unlike, for example, the Astoria sanatorium, in which, if you take the oxygen therapy procedure, then they reduce the other procedures by 2-3 and instead of those stated on the website, you actually get much less. In this regard, Krivan keeps his promises regarding medical procedures, which evokes positive emotions. Because the goal of many people who come here is complete treatment. 3. Most procedures are carried out in the first half of the day. In my opinion, it is very convenient. 4. The staff at the procedures are mostly friendly and therefore, if there are free places, you can always agree to come early. 5. I have been vacationing in this sanatorium for many years and, if I am not satisfied with the room, they always go to a meeting and, if possible, change it to a more suitable one. 6. The food is very good. Especially breakfasts (I’ll write about dinners in the next section). The waiters work well in the dining room. I especially want to mention Tatyana on the terrace. A friendly, smiling and attentive girl from Ukraine. 7. Free internet in the rooms. Previously, I was only at the reception and in the lobby. 8. Rooms and bed linen are cleaned regularly. Towels are fresh daily. There are robes (by the way, there were none in Astoria). The girls try to do the cleaning quickly and unnoticed by us, which is very nice. 9. Everyone mostly speaks Russian, so if problems arise, they are also resolved quickly. 10. It is very convenient for me that the rooms, treatment, and dining room are in the same building. Although there are several buildings, they are all connected by passages. There are elevators everywhere. 11. In general, like many vacationers, I have been going to the Krivan Hotel for many years and I think that the price corresponds to the quality. I will write about the shortcomings in the next section.Negatives
Although in general I really love the Krivan Hotel and try to come every year, I still want to draw attention to some negative aspects. 1. The Oxygenotherapy procedure was reduced by a whole hour. I have always and everywhere praised your hotel precisely because of this procedure. Now it’s like everywhere else. IT'S A PITY. I kindly ask the hotel administration and the director to personally return to the previous time for this procedure, which is useful for many and for me personally. Oxygen therapy helped me a lot with migraines. Absolutely everyone who went to this procedure was outraged. Therefore, we kindly request you to return Oxygen therapy to the way it was. 2 hours plus charging. I really hope so. 2. I would like to diversify the dinner. Ideally a buffet. 3. I would like more sweet dishes for dinner.
Любовь Золотова
29.07.2019
Negatives
The biggest minus is the food that was offered at the Krivan sanatorium, the salads were sour,
Татьяна Григорьева
24.07.2019
Positives
Excellent treatment, friendly staff. We had a good rest and healing.Negatives
In terms of nutrition, there was no variety, little fruit. Baking and confectionery products are not of very good quality. As far as cleaning in the room is concerned, the cleaning is not very high quality.
Tatiana Diakova
24.07.2019
Positives
Excellent sanatorium. Next time we will go only to Krivan!
Svetlana Khokhlova
22.07.2019
Positives
I have been visiting the Spa Hotel and Sanatorium Krivan for 7 years. I really like restoring my health here. After treatment, I am full of strength and energy for the whole year. There is a friendly attitude and good quality of service here. I thank the staff and management of the company for this. I wish everyone health and prosperity!
Леонид Сильвертюк
17.07.2019
Positives
The sanatorium staff is friendly, at the reception desk upon arrival at the Krivan sanatorium, registration, escort to the room took only 10-20 minutes. They offered to immediately go to the dining room after checking into the room, fill out the necessary paperwork, for subsequent meals, and of course they offered to eat on the way. The food quality is excellent, I liked it. The treatment is good, the sequence of procedures is thought out. The sanatorium is located in the center of the resort town, everything is nearbyNegatives
No
Svetlana Leshcheva
11.07.2019
Positives
1. Excellent medical base, I was pleased with the completeness and variety of treatment procedures! 2. There is a kettle in the room! Excellent, an excellent excuse for privacy in a large sanatorium. 3. Excellent safe parking. 4. Professional nurses! Thanks a lot.Negatives
1. Consider the “paraffin hand wrap” procedure. The paraffin temperature is higher than normal and burns your hands. There are no separate gloves to retain heat... hands are wrapped in terry towels, which fly off and cannot be corrected. You sit during the procedure on an uncomfortable chair and look at a bare wall. You can refurbish the room by adding armchairs and quiet music for relaxation. 2. Food is not of the best quality. There is no variety of soups, bread, no dried crackers for breakfast, no variety of salads. The second courses are satisfactory. The desserts are absolutely not desserts, unsatisfactory for the pastry chef. Complete lack of fresh fruit in the summer.
Sergei Tsukovits
08.07.2019
Positives
I was with my wife. I met my brother and sisters. I saw Prague. Thank you very much for the tour.Negatives
I wonder why all the events at the festival took place at night. Fortunately, our room had windows facing the wall and the windows had good noise protection.
Ольга Обгольц
01.07.2019
Positives
I am very pleased with the treatment, the location of the hotel, the food is monotonous, especially breakfast - there is no choice at all, the staff is friendly, the hotel is clean, the rooms are cleaned conscientiously, there are enough towels, sheets and towels are provided for the sauna and procedures on site. The price for the sauna is very high one an hour costs 4 euros. The pressure was like that of a young woman, thanks to injections and bags of carbon dioxide. The general impression is good. God willing, I will go again.
Veera Kirillova
24.06.2019
Negatives
in food - limited choice of salads without variety
SERGEI CHUDIN
20.06.2019
Positives
I liked the treatment, beautiful nature, water, excursions, architecture, concertsNegatives
The furniture in the rooms is outdated, the room looks like a stone wall; in the dining room, if you come back later, there is no food, they were carried from the back room, which is not very convenient
Антонина Гоголева
16.06.2019
Positives
excellent location of the hotel. treatment at a very decent level. procedures are carried out exactly on time. the staff is pleasant, friendly and ready to help. food - very friendly staff, large portions, meals can be rescheduled for another day (this is in case of an excursion). springs and dvorak gardens nearby, the center is also nearby. I would also include the work of the sanatorium staff as a plus - communication with you left only the most positive impressions. I already recommend this hotel to my friends. Good health and good luck to everyone.Negatives
There are also things that I would like to improve. There were very few fruits (not at all), and it was summer... I didn’t have a very good placement - the windows started at chest level. Although there are no complaints about the room itself, it was equipped normally, it was serviced ok, high ceilings, high quality linen. After exercising in the pool, you just need to turn on the sauna for at least 15-20 minutes
Viktor Schneider
16.06.2019
Positives
During our stay at the Krivan Hotel, we were satisfied with the food in the restaurant, excellent service, we especially wanted to mention Bogdan and the waiter girls. The treatment was also good, with the exception of the very angry and nervous doctor Sofia, who was impossible to ask anythingNegatives
a very uncomfortable bed that was not made for us at all from the first day and was not changed. We had to leave the light on in the bathroom and toilet at night because of cockroaches. We were told about these living creatures at the reception, but there was no reaction to this, which is why we we had to leave one day earlier, but still at home we found cockroaches in a bag with things, we were already the seventh time in Karlovy Vary and in different hotels, but this happened for the first time in your Hotel and after that we lost all desire to come to yours again Hotel
Sergej Helmann
11.06.2019
Positives
Very nice reception staff!Negatives
Two single beds instead of a double bed for us as a married couple!
Svetlana Khvorostukhina
11.06.2019
Negatives
The procedures are compiled chaotically, without thinking about quality - for example, a shower after lunch or a massage. They refuse to change the time because there are a lot of people. Treatment times are reduced compared to other hotels. They said it was because there were a lot of people. So they want money but are unable to provide it. There is no dirt - we had to go to another hotel for extra money. Although the hotel was chosen because of the advertised dirt. Food is actually a song. The quality is terrible - no eggs, no cottage cheese, no fruit, no baked goods - meat, potatoes, sausage - hmm, of course someone can be cured with such a diet. And of course, if you have time to eat - learned people go to the beginning of breakfast - lunch - but if the procedure and came later, then go hungry - they say it’s all over. So I paid for the food but had to eat it outside because the hotel didn’t provide it. There is a feeling that you are in the Soviet era of the 70s; neither the staff nor the management need anything - everything is done for show.
irina bogdanova
11.06.2019
Positives
Nice comfortable rooms. Purely. Quality treatment. The location is very convenient - everything is close.Negatives
1. I can’t imagine how people with disabilities can move - there are stairs or steps everywhere. 2. Food - quality leaves nothing to be desired. Although the meal period is posted on the wall, the food ends after an hour. And if you come for breakfast not at 7 but at 8, then the chance of eating is zero. We went to eat in restaurants. After calling the sanatorium, the food situation improved more or less. 3. Treatment - massages 15 minutes, when in other hotels 20; procedures after which other hotels offer a 5-minute rest, then leave here immediately. A number of procedures generally happen very strangely, like in a concentration camp - they herd people into one room and force them to undress - these are gas injections where they force 6 people at a time, and a room where there is a Charcot shower and a massage bath and a Kneipp path and something else - one room, everyone is naked and it’s just terrible - it’s not a treatment, it’s stress. They also charge money for things that are free in other hotels - swimming pool, sauna, Kneipp track, Nordic walking. Some of the advertised procedures are missing because either they are broken or there is no specialist.
Tatjana Tokareva
10.06.2019
Positives
I really enjoyed my stay in Krivan. The location of the hotel is simply great and the hotel itself is also very good. The staff are all friendly and the food is also good, there was a lot to choose from. The treatments are also very good, with something for every type. My daughter and I were able to relax very well. Next time I'll definitely be back at the Hotel Krivan.
Надежда Маркова
06.06.2019
Positives
Thanks friends! I am quite satisfied with my stay and treatment at the Krivan sanatorium in Karlovy Vary. Greetings and best wishes to all employees. Sincerely, Nadezhda Markova.
Елена Хабанова
03.06.2019
Positives
I liked everything: the organization of the transfer, the location of the sanatorium, the work of the sanatorium staff was excellent.Negatives
No
петро дзумедзей
02.06.2019
Positives
WE ARE SATISFIED WITH YOUR STAY AT THE KRIVAN SANATORIUM. DOCTOR SOFIA IS A VERY GOOD SPECIALIST. THE SERVICE IN THE DINING IS EXCELLENT!!!!Negatives
NEGATIVE IS LOST
Ирина Irina Макаренко Makarenko
01.06.2019