references
Anna Denisova
26.08.2022
Positives
Great resort! I was satisfied with everything. The staff is friendly, the rooms are cozy, the procedures are efficient, the food is good. It helps a lot that the staff speaks Russian. Thanks everyone!
Anna Meier
24.08.2022
Positives
Very friendly atmosphere. Competent staff. All procedures are done on time and with high quality. It is possible to change the procedures or the timing of them. The rooms are cleaned regularly. The cleanliness is striking not only in the hotel, but also in the city. When I expressed my desire to change the number, 2 offers were made. Large selection of dishes in the restaurant. Very competent information service. Here you can get a comprehensive answer to any question, sometimes not even related to the scope of their activities... Very interesting and informative excursions are organized and conducted. I was amazed by the fact that I was able to cancel my excursion for health reasons a few hours before it started... I would like to thank the hotel management for their work and care. I will recommend you to everyone and will go to you at the first opportunity!!!!!Negatives
The service in the restaurant is not up to par.
Natalya Mechsheryakova
23.08.2022
Positives
Good afternoon. We were undergoing treatment from 08/10/2022 to 08/20/2022. This was our first visit to Karlovy Vary. I was worried about how we would get from Prague and how we would combine the treatment. Since my daughter is in a wheelchair, I have to accompany her to procedures. But everything went perfectly! Everyone agreed with us and the schedule of our procedures did not overlap or took place at the same time in the same room. Many thanks to the staff who carry out the procedures. They are always in a good mood, always helpful and not in a hurry. If you have an excursion planned, they will reschedule the procedures without any problems so as not to miss them. We went to Dresden and Prague. It was very interesting. Excellent guides. We were also pleased with the food. Many thanks to doctor Sofia for her attention, practical advice and explanations. I also wanted to say thank you to the drivers who meet us and take us to the airport. Everything is very clear and punctual. In general, thanks to the entire Sanatoriums team for their coordinated work.Negatives
There are very narrow doors in the treatment rooms and the room. If you are in a wheelchair, it will be difficult. And you won’t be able to get to Balneo in it. The guys didn’t take this into account when placing us and gave us room 1203. And from there there is no elevator. But we have a special case, and those who are on their feet will have no problems.
Tamara Levin
22.08.2022
Positives
High-quality treatment at an affordable price.Negatives
There is no dietary food for patients who do not have diabetes. The quality of the food leaves much to be desired
Bella Raviv
08.08.2022
Positives
Krivan, its location is a huge plus... The second plus, no less important, is the procedures, varied, effective...Negatives
The food is of poor quality, high in calories, nothing at all in common with the food that should be in a medical sanatorium. Another big minus is the transfer service: firstly, it is paid, when before it was included in the purchase of the package. Secondly, we were taken through Marianske Lazne and it was terrible!!! At night, instead of 01:30 we arrived at 03:20...this is not real!!! Why is it necessary to connect Lazne with Karlovy Vary??? Yes, even for a fee!!! Me and my friends will not use your transfer services
Tati Donzova
06.08.2022
Positives
Wonderful sanatorium! Great location! Wonderful staff. Everything is very worthy, thank you
Tamara Grankina
31.07.2022
Positives
Many thanks to doctor Sofia and all the employees of room 6
JACOB ABAEV
30.07.2022
Positives
Treatment at the hotel was good, well-established attitude of the staff. The doctors' professional approach to treatment, everything was great. The treatment was accompanied by a wonderful relaxation outside. The staff was understanding about the excursions and had no problem changing the time of the procedure and adjusting it with the patient.Negatives
Not a big drawback, it is the poor training of massage therapists. This is not just our opinion. Otherwise, well done. Thank you.
Irina Fiļimonova
28.07.2022
Positives
The sanatorium is located in the center, next to the springs. The rooms are clean and comfortable, linen and towels are constantly changed. The work of the medical staff is at a high level. All procedures were carried out in a timely and efficient manner. The restaurant has quality service. Thanks to the staff of the sanatorium for the good work.Negatives
There are very few seasonal fresh vegetables and fruits on the menu. During the film festival, powerful speakers were placed close to the sanatorium, from which music boomed at full power from 4 pm to 1 am. Almost a week of stress and no sleep. The director of the sanatorium ignored requests to restore order and was rude. It is not surprising that some employees, in the form of a security guard, a nurse and reception workers, said that if you are not satisfied with the festival, you should not come or choose a sanatorium on the outskirts of the city, but we can’t do anything. I never understood what the screams of tipsy people and blaring music that shook the walls had to do with the festival. Only after a personal appeal to the magistrate and police, on the last day of the festival, this point was closed. A big minus for the director of the sanatorium.
Tamara Yudina
26.07.2022
Positives
I am satisfied with my stay in this sanatorium. Good medical facilities, clean, comfortable room, all procedures strictly according to schedule. And the most important thing is the location of the sanatorium, all the springs are nearby!!! Thank you for the treatment and for the kind attitude of all the staff!! I'll definitely be back!
Nargis Tukhtaeva
20.07.2022
Positives
It is close to the springs and has a salt cave. A very good doctor, Sofia, who understands her job.Negatives
Very bad food, it’s simply impossible to eat. I ate in other restaurants, ah. In the Bossein there is cold water and there is no person who does gymnastics, they appoint and do not perform. They are treated rudely in the dining room. Many procedures that should be in place are missing.
Alla Gavrilova
16.07.2022
Positives
The quality of accommodation and food treatment is quite good. The hotel fully justifies the declared 3* rating. Those who want more and better, let them choose 4-5* There are a lot of tourists in the hotel, life is in full swing. Procedures are strictly on time, it is not recommended to be late! Those who love silence and increased comfort, choose small hotels with a higher star rating. Taking this opportunity, I express my deep gratitude to Victoria, the girl serving our table number 5 in the restaurant. This young girl is so professional! I really want her to be recognized for her work in some way! Smart and very hardworking girl. Would I return to Krivan again? Yes, I would come back :)Negatives
Perhaps it wasn’t. I heard that the Krivan Hotel had a buffet before the pandemic. I would like to return to him! Although the wait time for your menu is not long, I saw how nervous people were, afraid of being late for the procedures. My wish is to return the buffet to Krivani! There are no complaints about the treatment and placement!
Ludmila Markaryan
15.07.2022
Positives
A wonderful hotel, kind, helpful people who are happy to help with any request. I am very pleased with the treatment received, both the number of procedures and their quality. Special thanks to Dr. Sofia, nurses Suzanne, Monica. Thanks to everyone who helped me be a happy person for 3 weeks.Negatives
The only negative is the food. Monotonous and not tasty.
L. V.
14.07.2022
Positives
The review will be subjective since it was my first time at the sanatorium and there is nothing to compare it with. On the plus side, the location is excellent, very close to all sources, next to a park and forest. The mattress is comfortable, but the single bed is very narrow, I’m thin, but I think overweight people fall on the floor at night when they turn over to the other side. Good quality cleaning, towels changed frequently. It seems the bed linen hasn't been changed in a week, but I'm not sure. The price is good. Transfer to the hotel was included, which was very impressive. Wifi is good. I don’t have any special health problems, so I can’t say how good the treatment was, 2 massages per week, baths... so let’s say it’s ok for me. I really liked the Charcot shower, I tried it for the first time.Negatives
On the negative side, the food is of poor quality. I'm not picky, but I also saw reactions at neighboring tables and people complained too. Of the fresh fruits for the week, there were only 2 bananas and one kiwi on the table, and there were few desserts either. The salads did not look very fresh, everything was in small plates. Some dishes, such as casserole, looked as if they had been prepared 2-3 days ago and left on the table; they were covered with a dry crust. Cold soup - it was just beets and kefir and that’s it. The fried chicken was covered in oil. Some dishes are over-salted, some under-salted. If I go again, it will be only a buffet... ordering from the menu is not my thing and unfortunately it was not tasty. The pillow was also kind of dead, but I asked the reception for a second one and it was quickly brought to the room, good. As a piece of advice, try not to come during the film festival (unfortunately, I didn’t know it was going on) if you want to relax in silence. The music was blasting until one in the morning, and it was very loud and there were a lot of people. In general, because of the food I give it 5/10; I won’t go to this sanatorium a second time for this very reason.
Denis Bilas
14.07.2022
Positives
Convenient location of the hotel, close to all sources. Friendly staff.Negatives
Very uncomfortable, bad pillows, every morning we woke up with a headache and neck pain. Didn't like the quality of food.
Valentina Brug
06.07.2022
Positives
The sanatorium is simply lovely. We had a great treatment and had a great time. We will definitely go again. I recommend it to everyone.
Lilia Rucka
05.07.2022
Positives
I can only recommend the hotel. Good location to the colonnade and the center of Karlovy Vary. Good treatment and nice staff.Negatives
The food should taste better and have a little more on your plate. The salads are too sweet, too much sugar. The blankets for summer are too thick.
Jiri Shterenberg
04.07.2022
Positives
We liked everything. We'll come again. Thank you. The staff was friendly, the food was ok, we weren't hungry.Negatives
Very hard and uncomfortable beds. Very. Of course, it is advisable to change the furniture.
Людмила Мещерякова
02.07.2022
Positives
I like everything about the Krivan Hotel. Thank you everyone for the good service, kindness and attention.
Mihaelo Rabkin
23.06.2022
Negatives
We bought a package with a free trip to Prague, but still took the money, although all the order details were provided. And until they asked for an explanation again, they did not receive the money back. An unpleasant situation, the feeling that this is designed for people who will remain silent and will not check.
Misha Tuv
20.06.2022
Negatives
1)The bed is not suitable for a couple with a separator in the middle. 2) No variety in side dishes (only potato and white rice every day) 3) Water in the pool was sometimes 27 degrees, which is too low.
Irma Klueva
14.06.2022
Positives
Particularly friendly staff at the resort. Some rooms need updating. In general, a bad hotel. There were enough procedures. Honey. the staff is also very caring. The food was a little monotonous. The choice of food is somewhat limited. But everything is delicious!Negatives
The location is very good. But it is still recovering from the pandemic. Many places in the area are closed.
Gennadl Svibilskyy
13.06.2022
Negatives
A slight delay in the procedure will not be compensated, although another client took my time. Is it possible to serve me during his free time? Where is the logic and culture of attitude towards the client? A clear answer from the manager. I did not receive a water treatment department. Just a stupid refusal.
Elfriede Neusser
09.06.2022