references
Reinhard Wolf
24.09.2022
Positives
Reception in German Grade 1 Car parking access via car elevator + floor access with turntable, Grade 1 Morning, lunch and evening meals, listed in different languages, Grade 1 Operating staff at the table, Grade 1 Attentive room staff, Grade 1 Applications, Grade 1 Pleasant and supervised farewell ! Note 1
Lyudmila Kosareva
23.09.2022
Positives
The sanatorium is a solid 3 star. By far the most noteworthy factor is treatment. The nursing team is especially friendly and professional. We had the tests in the package - everything was clear and on time. Please note that additional tests are available for a small additional fee. We were received by Doctor Khlupova - a very professional examination and prescriptions. The treatment nurses are also very friendly. The girls on the procedure schedule are also extremely caring. The cleaning on our floor was very good (room 2105 - thank you very much to Bar for your care and immediate solution to the problem with the previous room). Bed linen and towels are new. I cannot help but note the absolute advantage of the location of the sanatorium. All sources are nearby and you are always in the center of the resort events. The shops belonging to the sanatorium on the ground floor are worthy of attention in terms of prices below the main street.Negatives
There was a bit of negativity towards the dining room. There is an obvious lack of staff. The girls try very hard, but sometimes they don’t have time to clearly serve the influx of vacationers. The quality of the food is average. Many dishes are very salty. Salads are sometimes not the freshest.
Karl Daniwolf
21.09.2022
Positives
The location very good.Negatives
Unfortunately the treatment of the staff was unfriendly. The food should taste better. You have to wait a long time for something to be refilled or you have to look for it in the other rooms. Tables are too close together and having people sitting at the table is very annoying.
Valentina Machleidt
18.09.2022
Positives
My sister and I liked it very much! Good staff.Everything is close by. We will come again.
Nadiya Popovych
16.09.2022
Positives
This is not the first time I am resting in Krivan. The sanatorium corresponds to the category of 3 stars. It wins due to its accommodation. The swimming pool is super!!!
Elena Malinov
16.09.2022
Positives
This is my 5th time at the Krivan sanatorium. I am very pleased!!! The food is much better than previous times. Thanks for all!!!!!!!
Svetlana Goloub
13.09.2022
Positives
Overall, I'm happy with my vacation. Treatment at a very professional level. Procedures that are not suitable are replaced without question. The food is at a good level, you shouldn’t expect champagne in bed :) The rest is a choice, the portions are normal. The rooms are of different levels, depending on the price tag. The staff is ready to help if a replacement is possible. I will note the verandas, in the evenings it is very lively, people communicate, it’s exactly the feeling of a resort. The staff is polite. I especially want to note the presence of the Sanatoriums.com office, it’s very convenient, your tour operator is nearby, Adela and Irina are just super. The excursions are excellent, everything is organized, punctual and easy. Thank you girls!Negatives
Do not leave valuables accessible in your room. Remove from visible space.
Larisa Krivova
13.09.2022
Positives
Great staff and wonderful serviceNegatives
It would be nice to have other options in addition to the local ones. The hotel is really outdated
Svetlana Rubenchik
06.09.2022
Positives
Everything was very good and ended too quickly.
Lilli Herdt
05.09.2022
Positives
We were very satisfied, we would recommend it to others and would come back ourselves
Rahim Rahimov
05.09.2022
Positives
Location, cleanliness and hotel infrastructure.Negatives
Very disgusting attitude of the employees, especially the Czech waitresses in the dining room (but the Ukrainian waitresses worked fine and the food was good).
Olesia Bukina
03.09.2022
Positives
Excellent, attentive staff. The medical facilities are excellent. Cleanliness, housekeeping, change of linen very good!Negatives
The number is a C with a minus. There is no Internet, you feel like you are in the 12th century. The food in the first week was bad, but in the second week delicious dishes appeared. So they can do it when they want!
Kristof Halidow
31.08.2022
Positives
The applications was very goodNegatives
99% of the staff only speaks Russian, unfortunately the staff was unfriendly and not helpful, the food was unfortunately not good
Andreas Heizenreder
28.08.2022
Positives
The overall picture is positive. Medical work staff at a good level. The rooms were cleaned every day, towels and bed linen were changed in a timely manner.Negatives
The situation in the dining room really spoils a good holiday. Some products were not fresh. sometimes after the procedures it was difficult to find something for breakfast, and the quality of service leaves much to be desired. The work of the staff in the canteen is poor.
Leo Martens-Brender
28.08.2022
Positives
The location is very good to the colonnadeNegatives
Swimming pool on prescription from doctor or pay. You have to get your own drinks from the bar with your meal. In the restaurant very crowded at the table of 4 people. No tables for solo travelers. I thought that I was in Russia 45 years ago.
Anna Denisova
26.08.2022
Positives
Great resort! I was satisfied with everything. The staff is friendly, the rooms are cozy, the procedures are efficient, the food is good. It helps a lot that the staff speaks Russian. Thanks everyone!
Anna Meier
24.08.2022
Positives
Very friendly atmosphere. Competent staff. All procedures are done on time and with high quality. It is possible to change the procedures or the timing of them. The rooms are cleaned regularly. The cleanliness is striking not only in the hotel, but also in the city. When I expressed my desire to change the number, 2 offers were made. Large selection of dishes in the restaurant. Very competent information service. Here you can get a comprehensive answer to any question, sometimes not even related to the scope of their activities... Very interesting and informative excursions are organized and conducted. I was amazed by the fact that I was able to cancel my excursion for health reasons a few hours before it started... I would like to thank the hotel management for their work and care. I will recommend you to everyone and will go to you at the first opportunity!!!!!Negatives
The service in the restaurant is not up to par.
Natalya Mechsheryakova
23.08.2022
Positives
Good afternoon. We were undergoing treatment from 08/10/2022 to 08/20/2022. This was our first visit to Karlovy Vary. I was worried about how we would get from Prague and how we would combine the treatment. Since my daughter is in a wheelchair, I have to accompany her to procedures. But everything went perfectly! Everyone agreed with us and the schedule of our procedures did not overlap or took place at the same time in the same room. Many thanks to the staff who carry out the procedures. They are always in a good mood, always helpful and not in a hurry. If you have an excursion planned, they will reschedule the procedures without any problems so as not to miss them. We went to Dresden and Prague. It was very interesting. Excellent guides. We were also pleased with the food. Many thanks to doctor Sofia for her attention, practical advice and explanations. I also wanted to say thank you to the drivers who meet us and take us to the airport. Everything is very clear and punctual. In general, thanks to the entire Sanatoriums team for their coordinated work.Negatives
There are very narrow doors in the treatment rooms and the room. If you are in a wheelchair, it will be difficult. And you won’t be able to get to Balneo in it. The guys didn’t take this into account when placing us and gave us room 1203. And from there there is no elevator. But we have a special case, and those who are on their feet will have no problems.
Tamara Levin
22.08.2022
Positives
High-quality treatment at an affordable price.Negatives
There is no dietary food for patients who do not have diabetes. The quality of the food leaves much to be desired
Bella Raviv
08.08.2022
Positives
Krivan, its location is a huge plus... The second plus, no less important, is the procedures, varied, effective...Negatives
The food is of poor quality, high in calories, nothing at all in common with the food that should be in a medical sanatorium. Another big minus is the transfer service: firstly, it is paid, when before it was included in the purchase of the package. Secondly, we were taken through Marianske Lazne and it was terrible!!! At night, instead of 01:30 we arrived at 03:20...this is not real!!! Why is it necessary to connect Lazne with Karlovy Vary??? Yes, even for a fee!!! Me and my friends will not use your transfer services
Tati Donzova
06.08.2022
Positives
Wonderful sanatorium! Great location! Wonderful staff. Everything is very worthy, thank you
Tamara Grankina
31.07.2022
Positives
Many thanks to doctor Sofia and all the employees of room 6
JACOB ABAEV
30.07.2022
Positives
Treatment at the hotel was good, well-established attitude of the staff. The doctors' professional approach to treatment, everything was great. The treatment was accompanied by a wonderful relaxation outside. The staff was understanding about the excursions and had no problem changing the time of the procedure and adjusting it with the patient.Negatives
Not a big drawback, it is the poor training of massage therapists. This is not just our opinion. Otherwise, well done. Thank you.
Irina Fiļimonova
28.07.2022
Positives
The sanatorium is located in the center, next to the springs. The rooms are clean and comfortable, linen and towels are constantly changed. The work of the medical staff is at a high level. All procedures were carried out in a timely and efficient manner. The restaurant has quality service. Thanks to the staff of the sanatorium for the good work.Negatives
There are very few seasonal fresh vegetables and fruits on the menu. During the film festival, powerful speakers were placed close to the sanatorium, from which music boomed at full power from 4 pm to 1 am. Almost a week of stress and no sleep. The director of the sanatorium ignored requests to restore order and was rude. It is not surprising that some employees, in the form of a security guard, a nurse and reception workers, said that if you are not satisfied with the festival, you should not come or choose a sanatorium on the outskirts of the city, but we can’t do anything. I never understood what the screams of tipsy people and blaring music that shook the walls had to do with the festival. Only after a personal appeal to the magistrate and police, on the last day of the festival, this point was closed. A big minus for the director of the sanatorium.
Tamara Yudina
26.07.2022
Positives
I am satisfied with my stay in this sanatorium. Good medical facilities, clean, comfortable room, all procedures strictly according to schedule. And the most important thing is the location of the sanatorium, all the springs are nearby!!! Thank you for the treatment and for the kind attitude of all the staff!! I'll definitely be back!
Nargis Tukhtaeva
20.07.2022