references
Евгения Л.
23.09.2019
Positives
Wonderful, for the second time this year. The staff, the treatment, the food, everything is great.Negatives
We didn’t get on the free excursion to Prague twice. Procedures can only be rescheduled for a fee. Offer, if possible after confirmation of booking, if such an excursion is offered, then the arrangement must be legalized and the day must be free from procedures. Thanks for understanding
Петр Н.
22.09.2019
Positives
The treatment provided is of high quality, all the medical staff are Russian-speaking, polite and attentive. The sanatorium is located perfectly, everything is close to sources, shops, cafes.Negatives
they did not provide paid procedures, citing the large number of people in the sanatorium, but it is possible that a woman is distributing procedures in the wrong place.
Ирина Л.
19.09.2019
Positives
Wonderful sanatorium! Excellent location - very convenient to get to both the sources and just for a walk. Very attentive staff - both medical and service. The food is excellent - a large selection of both breakfast dishes (a varied buffet to suit all tastes) and custom-made dishes (there are all types of meat, poultry, fish, veterinary food, etc.). Special thanks to doctor Olga. The procedures were prescribed taking into account my wishes. Luxurious swimming pool! I was very pleased. If I manage to go again (or rather, when I do) to Karlovy Vary, my only choice is “Krivan”. Thank you everyone for a perfectly organized vacation and treatment.Negatives
No
Viktoria K.
18.09.2019
Positives
This year the kitchen was absolutely gorgeous! Bravo to the new chefs! Excellent selection of staff (waiters, cleaners). Everything was clean. Excellent treatment.Negatives
I would advise hiring more trained staff at the reception; the level of knowledge of languages (Russian, English, German) leaves much to be desired... Due to ignorance of even basic phrases in English, very big problems arose during registration, when exchanging money, and any other questions.
Людмила М.
18.09.2019
Positives
Good afternoon, I am very pleased with the treatment and accommodation in the Krivan sanatorium. I recommend this hotel to everyone, next year I plan to come here again to my native Krivan
Maria S.
16.09.2019
Positives
I liked everything, that’s why we always choose this hotel
Gerrit M.
13.09.2019
Positives
Convenient location of the hotel. Very attentive Dr. Alexander professionally and competently prescribed treatment procedures. Friendly staff.Negatives
I would like to have more fruits and a variety of salads on the menu.
Olga G.
12.09.2019
Positives
Positive atmosphereNegatives
When the windows face the roadway, the noise from technical transport does not allow you to sleep from 4-5 in the morning
Elena M.
11.09.2019
Positives
This is the third year in a row that I am vacationing in Krivan. I like everything. I don't expect to come again.Negatives
This year I lived on the 4th floor, room 409. I like the central location more. In the last 4 days of my stay at the hotel, I began to feel pain, severe itching and numbness in the left side of the body - back, thigh, stomach. Yesterday I returned home, all the symptoms continue. Red spots appeared on the stomach. I'll go to the doctor today.
Татьяна Б.
06.09.2019
Positives
Everything is alright! Treatment, accommodation, food, only positive emotions. SANATORIUMS recommends, and that says it all!Negatives
No
Tatiana K.
05.09.2019
Positives
The work in the sanatorium is clearly organized, the medical staff is highly qualified, all the employees are friendly and, if possible, such as changing a room, rescheduling a procedure, replacing one procedure with another, they were cooperative. Some kind of homely atmosphere in the sanatorium. We really enjoyed.
Michael W.
03.09.2019
Positives
Everything is good, with minor flaws.Negatives
The floors in the rooms creaked, the cook responded poorly to comments regarding the quality of cooking. Vegetables were always served not fresh. Soups were always salty.
Svetlana F.
31.08.2019
Positives
very friendly and competent advice. Fast and smooth problem solving, excellent location of the hotelNegatives
The water in the swimming pool could be a few degrees warmer
Alexander B.
27.08.2019
Positives
I especially liked the classic massage and carbon dioxide baths. The food is varied and the portions for lunch and dinner are large, everything is fresh. The hotel is located close to the springs, we enjoyed the water. And what hiking trails!!! This is where you relax, the forest air is easy to breathe.Negatives
I can't name anything
Viktor S.
21.08.2019
Positives
It was our first time. The staff was very responsive and competent. Ch. Doctor Vera is a very experienced specialist, it was pleasant to communicate with her and was able to immediately correctly identify problem areas and prescribe the necessary procedures.Negatives
The wifi signal in our room was weak
Tatiana T.
20.08.2019
Positives
Excellent medical facilities, friendly staff - all issues are resolved quickly and professionally: they changed the room without any problems, no one can do a better schedule of procedures better than Yvette, the hotel has a good location.Negatives
Nutrition . There are no fruits in August! If you don’t rush to the beginning of breakfast, you will be left without fruit at all, but you can get one grape or a triangle of watermelon once every two weeks.
Alina D.
19.08.2019
Positives
Good location of the Krivan sanatorium itself. Not a bad treatment. True, I was hoping for treatment specifically in the gastrointestinal direction. But in this regard, they only suggested drinking water... Which actually suited me. Some problems have noticeably improved. Honey. The staff is mostly kind, works competently and quickly. The room itself was good. Even with a balcony that visually enlarged it. They cleaned constantly. Towels are changed almost daily. Garbage collection too.Negatives
On the negative side, I can say that my room overlooked a remote courtyard. And several times very early in this courtyard, garbage was taken out with a loud noise. From the hotel adjacent to Krivan. About 4:30 a.m. local time. They also replaced my refrigerator twice, which did not freeze, but on the contrary, it was hot in it! And my first food items for dinner spoiled. I had two meals a day: breakfast and lunch.. The refrigerator was replaced with a more or less normal one the third time. But I didn’t really like the food at the sanatorium. There were certain dishes that were difficult for people with problems to digest. And the most important thing is the number of steps in the corridors. For people with musculoskeletal problems it was pure hell! And no one helped carry a heavy suitcase on the day of arrival and departure.
Юлия В.
18.08.2019
Positives
This is my 5th time coming to Karlovy Vary. This is my second time staying in Krivan. The sanatorium has many advantages over others, even 4-star ones. The largest number of procedures. Convenient schedule. Comfortable, clean rooms. Varied food. And of course, the location is in the very center of the resort, close to the springs. We are also very pleased with the excursions organized by the company. Thanks Irina.Negatives
I would like to have more fruit on the menu in the summer and not on a buffet, but on a plate for everyone.
Łiudmila M.
16.08.2019
Positives
All liked it. I don't know what to add. I recommend the Krivan sanatorium to anyone who wants to improve their health. Everything was great!
Hanna B.
16.08.2019
Positives
Treatment - excellent Location - excellent Cuisine - delicious, you can take it with you. Everything is fine except the following. Thank you for the rest and treatment!Negatives
In principle, we rested and received treatment for the first time in the Krivan Hotel and in Karlovy Vary. Therefore, this sanatorium is a pioneer of impressions. Unfortunately, big comments about the work of the reception! Firstly, lack of knowledge of languages, both Russian and English; in a hotel of this category, one of the above must be known. Secondly, the lack of knowledge of the ethics of communication between the reception and guests. Situations: on the very first day of my arrival, a woman came up to the reception and in Russian explained to them the problem with which she had been contacting them for three days, in response she heard: “What do you want from me? I’ve already told you three times that on Monday they’ll come and sort it out, stop coming to me...” (and this dialogue took place in my presence😧) The second girl at the reception completely “knocked me over” when I called from the number and she asked to wait a minute (as I understand, in order to call a Russian-speaking employee), as a result they told me that we don’t have an iron and ask for it at 7 am.
Татьяна С.
15.08.2019
Negatives
The complaint is not against the hotel, but against the managers of the Sanatorium! do not have information about the hotel: before booking, I specifically asked to clarify the availability of the intestinal lavage procedure, this sanatorium was guaranteed. Krivan has not performed these procedures for a year! Managers do not check website information!
Valentina V.
12.08.2019
Positives
Good afternoon Everything went very well, we liked everything, everyone was happy. We would like to pay special attention to the transfer, we were met by Alexey (if I’m not mistaken), his work is generally beyond praise. Attentive, charming and very careful driver. This has already created the first impression of arrival. Best regards, ValentinaNegatives
At the reception, the girl who registers guests could have been more polite and friendly towards new arrivals.
Лариса Б.
08.08.2019
Positives
The hotel has a very good location - close to the springs. Friendly staff, attentive doctor Sofia.Negatives
The food is frankly bad - the same side dishes and salads every day, a lot of fried food and a COMPLETE LACK OF FRUIT! We ask management to eliminate these shortcomings!
Igor P.
08.08.2019
Positives
Organization of various excursions.Negatives
The room we were in had loud squeaky beds. Lying on these beds and sofa, you could feel all the springs on your back (obviously this is very old furniture). Night rest on such beds is impossible - during the day you are treated, and at night you are crippled. The pillows were very thin - we had to roll them into a roller. And... the sanatorium has very few of its own parking spaces for cars - we had to park at another hotel and pay 40 euros for a 4-day stay
Людмила М.
04.08.2019
Positives
Very good quality treatment, helpful staff, thank you to Dr. Mirsky for his competent advice, I will come againNegatives
More fruits, especially in the summer
Viktoria S.
31.07.2019
Positives
Horoshaja lechebnaja baza. Horoshie doktor i med söstru. Plus- dezhurnuj vrach v vuhodnue dni.Negatives
Bad news number.
Natalia T.
31.07.2019
Positives
1. Very good and attentive doctors. We had a young doctor, but he professionally, competently and correctly prescribed procedures, taking into account the nuances of age and problems. 2. The number of procedures corresponds to that stated on the website. Unlike, for example, the Astoria sanatorium, in which, if you take the oxygen therapy procedure, then they reduce the other procedures by 2-3 and instead of those stated on the website, you actually get much less. In this regard, Krivan keeps his promises regarding medical procedures, which evokes positive emotions. Because the goal of many people who come here is complete treatment. 3. Most procedures are carried out in the first half of the day. In my opinion, it is very convenient. 4. The staff at the procedures are mostly friendly and therefore, if there are free places, you can always agree to come early. 5. I have been vacationing in this sanatorium for many years and, if I am not satisfied with the room, they always go to a meeting and, if possible, change it to a more suitable one. 6. The food is very good. Especially breakfasts (I’ll write about dinners in the next section). The waiters work well in the dining room. I especially want to mention Tatyana on the terrace. A friendly, smiling and attentive girl from Ukraine. 7. Free internet in the rooms. Previously, I was only at the reception and in the lobby. 8. Rooms and bed linen are cleaned regularly. Towels are fresh daily. There are robes (by the way, there were none in Astoria). The girls try to do the cleaning quickly and unnoticed by us, which is very nice. 9. Everyone mostly speaks Russian, so if problems arise, they are also resolved quickly. 10. It is very convenient for me that the rooms, treatment, and dining room are in the same building. Although there are several buildings, they are all connected by passages. There are elevators everywhere. 11. In general, like many vacationers, I have been going to the Krivan Hotel for many years and I think that the price corresponds to the quality. I will write about the shortcomings in the next section.Negatives
Although in general I really love the Krivan Hotel and try to come every year, I still want to draw attention to some negative aspects. 1. The Oxygenotherapy procedure was reduced by a whole hour. I have always and everywhere praised your hotel precisely because of this procedure. Now it’s like everywhere else. IT'S A PITY. I kindly ask the hotel administration and the director to personally return to the previous time for this procedure, which is useful for many and for me personally. Oxygen therapy helped me a lot with migraines. Absolutely everyone who went to this procedure was outraged. Therefore, we kindly request you to return Oxygen therapy to the way it was. 2 hours plus charging. I really hope so. 2. I would like to diversify the dinner. Ideally a buffet. 3. I would like more sweet dishes for dinner.
Любовь З.
29.07.2019
Negatives
The biggest minus is the food that was offered at the Krivan sanatorium, the salads were sour,
Татьяна Г.
24.07.2019
Positives
Excellent treatment, friendly staff. We had a good rest and healing.Negatives
In terms of nutrition, there was no variety, little fruit. Baking and confectionery products are not of very good quality. As far as cleaning in the room is concerned, the cleaning is not very high quality.
Tatiana D.
24.07.2019