references
Jacob A.
30.07.2022
Positives
Treatment at the hotel was good, well-established attitude of the staff. The doctors' professional approach to treatment, everything was great. The treatment was accompanied by a wonderful relaxation outside. The staff was understanding about the excursions and had no problem changing the time of the procedure and adjusting it with the patient.Negatives
Not a big drawback, it is the poor training of massage therapists. This is not just our opinion. Otherwise, well done. Thank you.
Irina F.
28.07.2022
Positives
The sanatorium is located in the center, next to the springs. The rooms are clean and comfortable, linen and towels are constantly changed. The work of the medical staff is at a high level. All procedures were carried out in a timely and efficient manner. The restaurant has quality service. Thanks to the staff of the sanatorium for the good work.Negatives
There are very few seasonal fresh vegetables and fruits on the menu. During the film festival, powerful speakers were placed close to the sanatorium, from which music boomed at full power from 4 pm to 1 am. Almost a week of stress and no sleep. The director of the sanatorium ignored requests to restore order and was rude. It is not surprising that some employees, in the form of a security guard, a nurse and reception workers, said that if you are not satisfied with the festival, you should not come or choose a sanatorium on the outskirts of the city, but we can’t do anything. I never understood what the screams of tipsy people and blaring music that shook the walls had to do with the festival. Only after a personal appeal to the magistrate and police, on the last day of the festival, this point was closed. A big minus for the director of the sanatorium.
Tamara Y.
26.07.2022
Positives
I am satisfied with my stay in this sanatorium. Good medical facilities, clean, comfortable room, all procedures strictly according to schedule. And the most important thing is the location of the sanatorium, all the springs are nearby!!! Thank you for the treatment and for the kind attitude of all the staff!! I'll definitely be back!
Nargis T.
20.07.2022
Positives
It is close to the springs and has a salt cave. A very good doctor, Sofia, who understands her job.Negatives
Very bad food, it’s simply impossible to eat. I ate in other restaurants, ah. In the Bossein there is cold water and there is no person who does gymnastics, they appoint and do not perform. They are treated rudely in the dining room. Many procedures that should be in place are missing.
Alla G.
16.07.2022
Positives
The quality of accommodation and food treatment is quite good. The hotel fully justifies the declared 3* rating. Those who want more and better, let them choose 4-5* There are a lot of tourists in the hotel, life is in full swing. Procedures are strictly on time, it is not recommended to be late! Those who love silence and increased comfort, choose small hotels with a higher star rating. Taking this opportunity, I express my deep gratitude to Victoria, the girl serving our table number 5 in the restaurant. This young girl is so professional! I really want her to be recognized for her work in some way! Smart and very hardworking girl. Would I return to Krivan again? Yes, I would come back :)Negatives
Perhaps it wasn’t. I heard that the Krivan Hotel had a buffet before the pandemic. I would like to return to him! Although the wait time for your menu is not long, I saw how nervous people were, afraid of being late for the procedures. My wish is to return the buffet to Krivani! There are no complaints about the treatment and placement!
Ludmila M.
15.07.2022
Positives
A wonderful hotel, kind, helpful people who are happy to help with any request. I am very pleased with the treatment received, both the number of procedures and their quality. Special thanks to Dr. Sofia, nurses Suzanne, Monica. Thanks to everyone who helped me be a happy person for 3 weeks.Negatives
The only negative is the food. Monotonous and not tasty.
L. V.
14.07.2022
Positives
The review will be subjective since it was my first time at the sanatorium and there is nothing to compare it with. On the plus side, the location is excellent, very close to all sources, next to a park and forest. The mattress is comfortable, but the single bed is very narrow, I’m thin, but I think overweight people fall on the floor at night when they turn over to the other side. Good quality cleaning, towels changed frequently. It seems the bed linen hasn't been changed in a week, but I'm not sure. The price is good. Transfer to the hotel was included, which was very impressive. Wifi is good. I don’t have any special health problems, so I can’t say how good the treatment was, 2 massages per week, baths... so let’s say it’s ok for me. I really liked the Charcot shower, I tried it for the first time.Negatives
On the negative side, the food is of poor quality. I'm not picky, but I also saw reactions at neighboring tables and people complained too. Of the fresh fruits for the week, there were only 2 bananas and one kiwi on the table, and there were few desserts either. The salads did not look very fresh, everything was in small plates. Some dishes, such as casserole, looked as if they had been prepared 2-3 days ago and left on the table; they were covered with a dry crust. Cold soup - it was just beets and kefir and that’s it. The fried chicken was covered in oil. Some dishes are over-salted, some under-salted. If I go again, it will be only a buffet... ordering from the menu is not my thing and unfortunately it was not tasty. The pillow was also kind of dead, but I asked the reception for a second one and it was quickly brought to the room, good. As a piece of advice, try not to come during the film festival (unfortunately, I didn’t know it was going on) if you want to relax in silence. The music was blasting until one in the morning, and it was very loud and there were a lot of people. In general, because of the food I give it 5/10; I won’t go to this sanatorium a second time for this very reason.
Denis B.
14.07.2022
Positives
Convenient location of the hotel, close to all sources. Friendly staff.Negatives
Very uncomfortable, bad pillows, every morning we woke up with a headache and neck pain. Didn't like the quality of food.
Valentina B.
06.07.2022
Positives
The sanatorium is simply lovely. We had a great treatment and had a great time. We will definitely go again. I recommend it to everyone.
Lilia R.
05.07.2022
Positives
I can only recommend the hotel. Good location to the colonnade and the center of Karlovy Vary. Good treatment and nice staff.Negatives
The food should taste better and have a little more on your plate. The salads are too sweet, too much sugar. The blankets for summer are too thick.
Jiri S.
04.07.2022
Positives
We liked everything. We'll come again. Thank you. The staff was friendly, the food was ok, we weren't hungry.Negatives
Very hard and uncomfortable beds. Very. Of course, it is advisable to change the furniture.
Людмила М.
02.07.2022
Positives
I like everything about the Krivan Hotel. Thank you everyone for the good service, kindness and attention.
Mihaelo R.
23.06.2022
Negatives
We bought a package with a free trip to Prague, but still took the money, although all the order details were provided. And until they asked for an explanation again, they did not receive the money back. An unpleasant situation, the feeling that this is designed for people who will remain silent and will not check.
Misha T.
20.06.2022
Negatives
1)The bed is not suitable for a couple with a separator in the middle. 2) No variety in side dishes (only potato and white rice every day) 3) Water in the pool was sometimes 27 degrees, which is too low.
Irma K.
14.06.2022
Positives
Particularly friendly staff at the resort. Some rooms need updating. In general, a bad hotel. There were enough procedures. Honey. the staff is also very caring. The food was a little monotonous. The choice of food is somewhat limited. But everything is delicious!Negatives
The location is very good. But it is still recovering from the pandemic. Many places in the area are closed.
Gennadl S.
13.06.2022
Negatives
A slight delay in the procedure will not be compensated, although another client took my time. Is it possible to serve me during his free time? Where is the logic and culture of attitude towards the client? A clear answer from the manager. I did not receive a water treatment department. Just a stupid refusal.
Elfriede N.
09.06.2022
Positives
The location is great.Negatives
Our first double room wasn't enough, the bathroom was tiny. We couldn't do anything, the room was old and tiny, view of the wall of the backyard, no balcony, even though we had agreed in advance. Changing the room was no problem, large room, big bathroom, Balcony that was ok. The food in the restaurant was plentiful, but unfortunately there was no buffet, there were only tiny bowls with two kinds of salads that were the same every day, where are some vegetables, salad, fruit, dessert? At the breakfast buffet there was the same bread every day, cut off white bread croissants , no toast or similar, butter and jam in prepackaged portions, the same thing every day, and we had to look for it together in the dining room because nothing was refilled. Unfortunately we "Germans" were in the total minority, anyone who doesn't speak Russian or Czech is in the wrong place here. We won't be coming back.
Klaudia S.
06.06.2022
Positives
The receptionists were delightful and helpful.Negatives
The food was terrible, not tasty, small portions and very little diversity.
Anatoli O.
05.06.2022
Positives
I liked everything. I hope to come again. I advise my friends to relax in the Krivan sanatorium. Thank you!
Avital G.
04.06.2022
Positives
Great locationNegatives
There is no variety of choice, there is only one menu for breakfast for a whole week, salads are often not fresh, there was never any fruit
Luiza M.
31.05.2022
Positives
Many thanks to all the staff, including the reception, the head doctor, the staff during the procedures, the waitresses in the restaurant - very attentive and responsive people.Negatives
exception: maid on the 4th floor, building 3 - the quality of cleaning in the room is low (cobwebs on the ceiling, poor quality cleaning and boorish attitude)
Oleg T.
31.05.2022
Positives
Everything is excellent, located close to all sources, very polite and good-natured staff, there is no language barrier, all information is in 3 languages. The building of the ancient sanatorium itself, like the entire resort part of Karlovy Vary, looks very beautiful, each building is a work of art but inside is fresh renovation in modern style. Each office or treatment room is very clean, everything is constantly cleaned and washed. I liked the fact that all procedures are located in one building, in Krivan, the other two buildings do not yet have all procedures and some need to come to Krivan. There is a swimming pool with hydromassage and sauna, a garage and parking in the surrounding area, but advance reservation is required because the number of places is limited, as elsewhere in Europe, especially in the old part of the city. I really liked the room, it was clean and spacious, the room had a refrigerator (clean and pre-defrosted, unlike other hotels), a kettle and all the accessories. The bathroom is very clean, it looks like it has been recently renovated (everything works and nothing is broken!) Drinking water and procedures are individual for everyone, so after receiving a printout of the procedures, it is better to plan the procedures in advance - drinking water - eating food, because all this needs to be combined and some the springs are located nearby across the road, and for example N 1 you need to walk about 500 meters in one direction. Regarding the food, of course, it’s dietary because it’s a sanatorium! But there are many different dishes to choose from. I read some negative reviews about the food - for those who do not want to follow a diet during treatment, the hotel itself has a bar and a restaurant where you can order other food, and along the river in the center there are a lot of restaurants and cafes with national beer and food. Regarding excursions: at the reception you can order many different and interesting excursions, I especially remember the visit at the end of the historical program to the restaurant “In the Rock”, it is really located in a cave, but everything is decorated amazingly, and the home-made beer and baked pork knuckle are something! (a week of diet food for nothing) but it was worth it, especially in good, cheerful company. In general, we liked everything, we will come again if we have the opportunityNegatives
I don’t know, we haven’t found it yet, maybe there were some little things, we didn’t pay attention, we went there for positive emotions and in a good mood
Olga T.
30.05.2022
Positives
The medical facilities, the location of the hotel, we are very pleased with the doctor Sofia, in general I really liked everything. Next year, if we are alive, we will come again. Thank you all very much for your work.Negatives
No.
Петро Д.
30.05.2022