Elisabeth K.

31.03.2024

Positives

Yes, everything between good and very good 😃! Very happy with the holiday! Pick-up went as agreed 😃! I am very happy 😌

Negatives

No complaints

translated by

Elena V.

31.03.2024

Positives

I had a good rest and plan to come to Krivan again next year.

translated by

Galiva G.

28.03.2024

Positives

The treatment is good, the location is the same, the staff is good.

Negatives

The head physician is driven to the neck and away from patients, but she still works despite multiple complaints from patients. The food is bad. I will advise all my friends to stay away from this hotel. By the way, my friend and her son are being treated there now and she is also terrified. Thank God they're only leaving for a week, they're leaving on Saturday

translated by

Margareta D.

25.03.2024

Positives

Two wonderful weeks in the heart of Karlovy Vary!!! We stayed at this hotel 20 years ago and have now come again. Very nicely organized with treatments and drinking cures. A nice staff. Can only recommend. Thank you!

translated by

Svitlana V.

24.03.2024

Positives

I got everything I hoped for. I recovered well and had a rest. I hope to repeat everything in a year. Thank you.

translated by

Viktor W.

19.03.2024

Positives

I liked it, it is located almost in the center. Friendly staff.

Negatives

The menu for breakfast is monotonous, room cleaning is done superficially, not once during the week vacuuming, table leg covered dust.

translated by

Peter I.

18.03.2024

Positives

Friendly, courteous staff. Nice, central location of the hotel. Health-promoting applications. Delicious food. Can be recommended.

translated by

Wladimir M.

17.03.2024

Positives

Good afternoon. We were in the Krivan sanatorium from 03/04/24 to 03/16/24. We really liked everything - both at the reception desk, and in the dining room, and the menu, and the quality of food, and the room was always clean, and the bed linen, towels and bathrobes were changed frequently, the procedures were all carried out on time and according to plan. The staff is very polite and attentive. And of course, a huge plus of the hotel is that the springs are located not far from the hotel. Many thanks to all the staff. Thank you very much to your site too for detailed stories about hotels. Thank you. Best regards, Vladimir and Margarete.

translated by

Irma T.

17.03.2024

Positives

Good morning It was my first time in a spa town in the Czech Republic. I will come again but not to Hotel Krivan. I would like to get to know other hotels in Karlovy Vary. The location is perfect. The treatment was good. Food was also tasty.

Negatives

What disappointed me was that the only employees were very unfriendly. The room was also very old. It was always nice and clean. As for the food. I had half board. Dinner was served and it tasted good and plentiful, but there was always an empty buffet as far as starters were concerned and I usually didn't get any of the desserts. We also had a buffet for breakfast and had the same problem. I didn't leave the table hungry, but having to wait again and again for food isn't particularly nice either. Kind regards, Irma

translated by

Olga G.

17.03.2024

Positives

I would like to note the excellent work of the girls in the restaurant: clearly, quickly, harmoniously.👍

Negatives

The cook cooks any kind of meat perfectly, but does not know how to cook fish and does not finish cooking vegetables for a side dish.

translated by

Sofia F.

16.03.2024

Positives

Wonderful location. Nice staff. It is convenient that all treatment takes place in one building.

Negatives

Robes worn out to the end. The food is terribly meager and completely tasteless. Several times there were spoiled salads

translated by

Rosa S.

10.03.2024

Positives

Everything was good, staff, applications, conversation with the doctor

Negatives

Too many stairs, not for people with knee problems

translated by

Peter L.

10.03.2024

Positives

Friendly and helpful staff

Negatives

Hard flatbread pillow and squeaky mattresses on which you can’t move

translated by

Anatoly B.

10.03.2024

Negatives

At the first appointment with the doctor (chief doctor), my mood was spoiled for all the following days. The nurse's misspelling when naming the medications infuriated the doctor. She refused to treat us. I demanded a refund and then we were transferred to another doctor. During her rude conversation, our and your doctors were mentioned. Apparently she was negative from the start. Krivan is not only a sanatorium, but also a hotel and I can ask for any procedures. And for her information, she is being treated in the hospital. I would like to remind her that Israeli doctors are some of the best, and I came for the Karlovy Vary water, not because of such doctors.

translated by

Vera T.

10.03.2024

Positives

Very nice staff, great location.

Negatives

The furniture is a bit outdated, the pillows are worth throwing away

translated by

Konstantin T.

10.03.2024

Positives

Very friendly staff. Location of the hotel is perfect. The number of applications is large and they are good. Price performance is good.

Negatives

Very small toilet. Bad pillows.

translated by

Galina L.

09.03.2024

Positives

A good location, central, mineral springs nearby. Come again.

translated by

Rasina B.

09.03.2024

Positives

I would recommend the Krivan Spa Hotel! The treatment was good, the staff is very friendly and helpful. The room was cleaned every day. The food was good, there were vegetables and fruits, enough meat and fish to choose from. What I also found positive was that the hotel has a swimming pool and sauna. The location of the hotel is central, the colonnade is only a three-minute walk away, very practical. I'll be back.

Negatives

That's not a negative, just a note: the steps: If you have orthopedic problems with your legs, you should ask for a room on the first floor. Because before you reach the elevator you have to overcome the steps

translated by

Nino B.

03.03.2024

Positives

Reception was great; staff were also very friendly and helpful.

Negatives

The bed was a bit small; the mattress too hard and the pillow too thin and uncomfortable,

translated by

Maria L.

03.03.2024

Positives

Everything was fine, good procedures, everyone was polite, towels were changed twice a week.

Negatives

This is the second time I’ve been to this sanatorium and I want to ask the cook not to salt the food so much, especially the first courses. On 03/01 I asked for a cup of boiling water to dilute the soup - well, it’s very salty, many people have high blood pressure and we were fed over-salted food, the first time I didn’t write a review , now I’m writing to ask - don’t poison us for our money, because salt is always on the table if it’s undersalted.

translated by

Tatiana T.

02.03.2024

Positives

The sanatorium is well located, drinking springs are within walking distance. The staff is very friendly and responsive to every whim of the client😀. I recommend this resort. Many thanks to sanatoriums.com for the wonderful opportunity to use your services!❤️

Negatives

The quality of food leaves much to be desired. Vegetables are mainly cabbage. The assortment has not changed for years... But in general everything is OK!

translated by

Galina S.

02.03.2024

Positives

Got a feeling of complete comfort from the proposed package of services

translated by

Ludmila Z.

29.02.2024

Positives

Very friendly, clean and has a lot to offer. The food is very good and there is a good selection every day.

translated by

Woldemar K.

26.02.2024

Positives

Very friendly staff. Rooms are clean and cozy. Nice restaurant without crowds. Service in the restaurant is very friendly and quick. The food is delicious. All vegetables are very fresh especially tomatoes👍. You feel very well looked after. The treatments are punctual and without waiting time. I would definitely come again.

translated by

Valentina J.

26.02.2024

Positives

Very good and nice.Friendly staff.Application great.I'll come back.

translated by

Nadiia H.

25.02.2024

Positives

Thank you very much for the rest and treatment. Rested for the third time. Rest and treatment was the best this year. I really liked the menu. There were many vegetables and fruits. THANK YOU

translated by

Gerrit M.

24.02.2024

Positives

The location of the sanatorium is very convenient in relation to the springs. Many thanks to Dr. Anna for her high professionalism and attentive attitude. The sanatorium staff during the procedures are very friendly. The treatment base is different. The food in the restaurant is delicious, the waiters are very good. Many thanks to all the staff of the sanatorium for a comfortable stay.

Negatives

No.

translated by

Nataly P.

23.02.2024

Positives

Comfortable, cozy and had a good rest. Thank you

Negatives

No

translated by

Ilona K.

11.02.2024

Positives

Only positive emotions. All the staff are very friendly. From the cleaning lady to the reception staff. Everyone says hello. Special thanks to the chefs and kitchen staff. Everything is very delicious. Cook as if for yourself 👌 We have been coming here for several years now. We like everything. And of course we will come again 🌟

translated by

Olga M.

06.02.2024

Positives

The treatment is good, the food is not bad, but there is not enough fresh fruit, the work of the waiters is excellent, the cleaning of the room is also good: the linen is snow-white, towels are changed every 2 days; sheets - every 4 days. The location of the sanatorium is very convenient in relation to the springs. Request: Mud baths should have a cross pole so that you can support your feet.

Negatives

I’ll tell you about the unacceptable attitude of the director of the sanatorium towards me. You can write a novel. I booked a trip to the Krivan sanatorium from December 24 to January 6. I arrived at the sanatorium on Sunday around 12.00. I was placed in a corner room in the 3rd building on the 3rd floor. The room was very cold and the walls near the bed and near the table had deep cracks. The window with a balcony looked out onto the shaft of the courtyard. I complained to the reception about the cold in the room. A worker came, adjusted the operation of the air conditioner, looked at the battery and said that it would not heat up, because they had to do general repairs there. At the reception I was told that I should only contact them about relocation on Wednesday, i.e. from 24-27 the reservation department was not working. Regarding food, I had half board: breakfast and dinner. No one warned me that dinner is a holiday and cannot be replaced with lunch, because it is not equivalent. I asked for lunch on the day of arrival, since the road was long, I had not eaten anything for 12 hours and, with a bad stomach, I could not wait until dinner. After lunch, I went to the reception to pay for dinner. They tell me that the dinner is festive and costs 40 euros. And New Year's dinner will cost 100 euros. I thought that 40 euros for dinner was expensive and didn’t go. In the morning at breakfast, my tablemates informed me that Christmas dinner was included in my program and they could not demand additional payment from me. I went to clarify this issue at the reception. There was already another shift there. These workers went to the restaurant for clarification. In conclusion, they said that both dinners were included in my program. But I missed the Christmas dinner due to their fault, because they did not explain. Several times I contacted the office of the sanatoriums travel agency by phone with a complaint. They answered that their director would only be there after the holidays, i.e. December 27, and were advised to write a letter to the director of the travel agency. And he, on December 27, will contact the director of the sanatorium. And they advised me after the holidays to go to the director or the reservation department myself and try to resolve my issue, that is, they left me alone with my problems. I wrote a letter to the director of the travel agency. On Tuesday, December 26, after the procedures, I found the director in his office. He was unfriendly. At first I thought that he was not in the mood, but as we talked, I realized that he was not an intelligent and inadequate person who could not conduct a constructive dialogue with vacationers. I told him that the radiator in my room does not heat, and the air conditioner only heats the room, and it is very cold to wash in the bathroom. He was surprised that this could not happen! It turned out that I was lying. I offered to go up to the room and make sure. He called someone and said that they would connect it now. I asked to be moved to another room, because the walls in this room were cracked, as if after a bombing. I explained that I was from Donbass, my city was on the fire line and, despite the bombing, the walls in my apartment looked more intact than in the room. The director began to explain to me that the whole city stands on moving soil and there are cracks even in his office. I told him that I paid the sanatorium for my treatment, food and comfortable accommodation, but not for such a room. Then I raised a question about my program, about a missed dinner through no fault of my own, and asked to be compensated with at least one lunch. He was very angry that there could be no compensation! I have to pay for both Christmas dinner and New Year's dinner! He asked which company I booked through. I answered: “Through sanatoriums.com.” He waved his hand, and I quote: “These are problem guys. You pay them somewhere, but you come here and demand something here!” I don’t know who he meant by “you”, me alone, or everyone who books through this travel agency? To this I answered him that this was the second time this year I had come to this sanatorium and both times I only booked through this company and paid the entire amount at the reception along with the tourist tax. Judging by his reaction, he did not believe me. He talked to me as if I was his employee, had done something wrong to him and he was reprimanding me for it! I understand that the director is not competent in many matters. There is also no agreement between the reception staff and the restaurant. The reception staff do not know the program of the arriving vacationer. And the vacationer must, through other similar vacationers, find out what is required according to the program. After a “cordial” conversation with the director, I went up to my floor, the same employee was waiting for me there, who explained that it was impossible to connect the battery in the room, and the director knows about this. Now, I just don’t understand why the director made such a scene if he knows that the room is not suitable for living? On Wednesday, December 27, I went to the reservation department of the sanatorium and they gave me a warm room, without air conditioning, with a small bathroom, but I was happy. In the reservation department of the sanatorium, I was told that the sanatorium travel agency should have given me the program for my stay. By the way, they also didn’t understand why the reception tried to force me to pay for Christmas dinner, which is included in my program. I could only pay 10 euros for the lunch I ate. As compensation, I was given 2 entries to the pool, which cost 8 euros in total, and the missed dinner was 40 euros. In my opinion, the compensation is not equal. Out of 13 days of my treatment, I lost 3 days of my peace of mind, finding out those issues that should be resolved by the director of the sanatorium, reception staff and the travel agency sanatoriums.com. They cannot agree among themselves, but the person who came for treatment suffers, and paid more than a thousand euros for it. During the holiday 3 days, first of all, the travel agency had to quickly resolve all issues, and not wait for the end of the holidays. I travel a lot, but I have never seen such an attitude towards a tourist!

translated by

Spa Hotel Krivan

references

Positives

Negatives

Positives

Positives

Negatives

Positives

Positives

Positives

Negatives

Positives

Positives

Positives

Negatives

Positives

Negatives

Positives

Negatives

Positives

Negatives

Positives

Negatives

Negatives

Positives

Negatives

Positives

Negatives

Positives

Positives

Negatives

Positives

Negatives

Positives

Negatives

Positives

Negatives

Positives

Positives

Positives

Positives

Positives

Positives

Negatives

Positives

Negatives

Positives

Positives

Negatives