references
Надежда Васив
11.04.2018
Positives
Excellent location. Clean, towels changed daily/except on weekends/bed linen of good quality, changed 3 times in 2 weeks, room cleaned daily. The food was delicious and quite varied. Friendly staff.Negatives
A very depressing impression from communicating with the head doctor. It seems that he deliberately pretended that he did not understand. At the reception, not a word was said about the procedures, he muttered something under his breath and typed. Then he sent him to the treatment nurse and there without explanation They handed me a schedule of procedures. Moreover, the schedule itself is drawn up in such a way that you don’t have time to either eat or go to the procedure. During subsequent communications with MUDr.JIRI HAJER, I was unable to get the procedures canceled; on the contrary, they added them to me. I had to contact again and only 4 days in advance They replaced them for me before I left. And who could complain about him? He’s the boss there. I was ready to buy it for an additional fee, but it didn’t work out, for this you need to go to the doctor again so that he can cancel it first. In general, some kind of idiocy. The issue with lunch is also poorly thought out, only 1 ,5 hours and the kitchen can’t keep up, the waiters are running around like crazy, and in the end, without waiting, you run to the procedures. So my advice is to take only breakfast and dinner, you will get nervous.
АННА КАРЛОВА
08.04.2018
Positives
Very good medical base!! Thanks to all the medical staff, the massage therapists are just super hard workers.Negatives
There is very little fruit, the food is monotonous, the fish was fried and raw, it’s a shame!
Наталья Дюкарева
08.04.2018
Positives
Attentive and friendly staffNegatives
Internet is not available in the room
Таисия Евстафьевна Редько
07.04.2018
Positives
Treatment in Karlovy Vary helps me a lot. I've been here many times. This is my third time at this sanatorium (Krivan), which means that I like everything here. I am satisfied with the treatment, food and service. Thanks to all the staff of the resort!!! One can also note the favorable location of the sanatorium in relation to the springs, which is also very important. Previously, I booked sanatoriums through travel agencies, but last time I took a risk and booked on the website Sanatorium.com. And I didn’t regret it. All issues related to the booking were carried out taking into account our wishes. We were also pleased with the group transfer. Thanks to all the employees of Sanatorium.com!!!Negatives
Still, Wi-Fi does not always work in the rooms (or not in all rooms)!
Valentina Jurin
07.04.2018
Positives
The sanatorium "Krivan" has a good Valdiocenter, affordable priceNegatives
The Hotel is too big, there are many patients and therefore it is not always possible to get the desired procedures. The pool and sauna close early....
Valentina Kolb
02.04.2018
Positives
I really liked everything. Thanks to all the staff.
Виталий Ботушан
02.04.2018
Positives
Everything, everything is very worthy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Борис Шаров
02.04.2018
Positives
The intestinal problems that I arrived with went away on the third day after I started taking water. Gas injections helped a lot. I liked the organization of the procedures.Negatives
In the period from March 26 to March 30, 2018, the lights were turned off every evening in some rooms on the 3rd floor, including mine. In response to requests from vacationers at the Reception, no measures were taken to eliminate this problem, other than turning on the knocked-out fuse. There is no WiFi in the rooms, Channel No. 50 with the program of Channel 1 of Russian television practically does not work, and if it does work, it is with great interference. The reception staff only nodded their heads, but never sent a specialist to set up the channel. I repeatedly tried to get to the head doctor in order to clarify the set of procedures when receiving an oncology program, because... I wanted to come to the sanatorium with my wife, who was operated on in January 2017 for breast cancer, but I was never able to get an appointment. He was constantly busy, either having lunch or receiving, but for some reason he did not have hours to receive vacationers. Unfortunately, there are practically no explanations from doctors about taking mineral water: how much, from what sources and why.
Галина Жукова
02.04.2018
Positives
Very pleased with my stay at the Krivan sanatorium. Nice room, excellent treatment. Excellent service and medical staff.Negatives
No Luggage storage Things if you arrived a little earlier are in the lobby
Svetlana Kuznecova
01.04.2018
Positives
Thank you, ja vsem dovolna, no, po-moemu, u Vas ochen rano uzin. A esli pridti v 6, to vsegda oficianty nashinajut gotovit stol k zavtraku i nevolno nashinaesh toropitsja. Sledite takze: mnogie nabirajut edy utrom sebe na obed I ja sdelala zameshenie, shto mnogie prihhodjat v verhnei odezde i veshajut ee na stul, potom prjamo u stola odevajutsjarazraz!!!. This is very neprijatno i ne sootvestvuet sanatoriju. Budte stroze k gostjam. prizyvaite sobludat pravila pojavlenija v sanatorii. Vsem sestram, vtashu i gornishnoi bolshe spasibo. Priedu eshe v 3 raz, Svetlana Kuznecova, perevodshik iz Latvii
EKATERINA FRIDT
26.03.2018
Negatives
The day of arrival in the evening, we were left without dinner and packed rations, although we had paid for the day in full. The day of departure is a ridiculous ration instead of three meals a day. Lack of internet in the room
Вера Круглова
25.03.2018
Positives
Everything is wonderful! Thanks to all the staff of the sanatorium, from reception to departure to all medical workers, doctor Roman Turkus, the doctor is very attentive to the patient’s problems, will advise, if something is not suitable from the procedures, he will change without any problems. We were settled very quickly, we arrived at 10 am and were immediately identified to the room, thanks to the reception staff, as well as the canteen staff, the food is very good, varied, the service is excellent, the room cleaning is also excellent, the towels were changed every day, the bed was changed 3 times in 2 weeks, Wi-Fi is now in the rooms, it works perfectly. I would like to express my gratitude to the staff of the Sanatorium website .com for the excellent organization of booking the sanatorium. Thank you all so much!!!!!Negatives
there are no negatives, even if we looked specifically for them, we probably wouldn’t find them!
Oxana Dragomiretskaia
25.03.2018
Positives
This is the second time we have had a healthy stay at the sanatorium. The location of the hotel is excellent, close to all sources. The overall impression of the procedures and service received is good. This year we were very lucky with doctor Roman Tirkus. This is a doctor who knows how to hear, I not only listen. Eva, our “injector”, is a hard worker, she was the only one who serviced the ENTIRE hotel!!!!Negatives
Unfortunately, this time there were some negative emotions. The quality of the procedure depends on the person who performs it on you. Some ladies treated their duties quite negligently, explaining this with a small salary. But, sorry, I can’t change this problem. I paid for my stay and expected the quality of the stated procedures. The quality of the food also varied, leaving much to be desired.
Анна Шлипс
25.03.2018
Positives
The sanatorium is good, located close to the springs, very clean rooms. Excellent treatment. Polite and professionally trained staff.Negatives
No
Владимир Колесников
21.03.2018
Negatives
I ordered a room with a double bed. The administration does not take into account the request, or the request is not displayed when booking.
Сергей Майнингер
20.03.2018
Positives
rested and received treatment for the first time, I liked everything very much, especially the service staff
Oleg Valdshteyn
19.03.2018
Negatives
I would like a larger assortment of salads and appetizers...
Oleg Kobzev
18.03.2018
Positives
This is our second time at this sanatorium and both times we have been observed by the head physician. Very attentive, competent specialist. Prescribes the correct treatment.Negatives
Dinner time is very inconvenient, from 17-30 to 18-45. For many it would be more convenient, for example, from 18-00 to 19-30.
Елена Супрун
09.03.2018
Positives
Thank you for the treatment and rest. The sanatorium is located very well in relation to the springs - good, clean rooms. Excellent treatment. Very polite and professionally trained staff.Negatives
I would like more variety in the diet (especially side dishes, salads. Not enough fruit. The long wait for the main course for dinner is not pleasant.
Valerii Nikonov
06.03.2018
Positives
Convenient location of the sanatorium, sources within walking distance. Check-in, appointment with the doctor and scheduling of procedures - all without fuss and on the same day. We got to Dr. Room. At the appointment, the doctor listened carefully, examined, reviewed the medical history and prescribed treatment according to the indications. Afterwards, we met several times in the corridor, he was always interested in his well-being and whether the procedures were well tolerated, whether anything needed to be replaced. The procedures were performed professionally, on time without delays, and could be rescheduled at the desired time at the client’s request. I would especially like to mention the massage therapists. Strong arms, refined movements and always in a good mood. The room was cleaned every day, towels were changed daily, bed linen was changed every two or three days. It was even unnecessary. I tried to tell the maid about this that there is no need to change the linen so often, she said I HAVE to, it’s my job. The staff is friendly. In our free time, interesting excursions were organized. In the evening you can sit in the bar and drink beer. My husband and I liked it and want to come again.Negatives
Very ashamed for my compatriots! They tried to establish some kind of their own rules....arrange queues. Why? Everything is scheduled according to time! Apparently they don’t think without queues... and in the dining room they behaved, to put it mildly, not very decently. But the attentive waiters were great, they eliminated unpleasant situations. The city goes to bed early. At 6 o'clock all the shops in the city are already closed. Only restaurants and bars are open.
Alexander Zakurdaev
05.03.2018
Positives
The center of the old city, close to the springs. Car rental nearby. Excellent cuisine. Friendly staff. Everyone speaks or tries to speak Russian. Overall it was a good holiday. Thank you.Negatives
Lack of internet in the room during our stay at the sanatorium, although the information about the sanatorium states that all rooms are equipped with cable internet. As it was written on the sign at the reception, “renovations are underway.” When asked when the renovation will be completed, the administrators simply shrugged their shoulders and smiled...???
Viktor Kaiser
04.03.2018
Positives
We liked the Hotel Krivan. This was our second time at the Hotel Krivan and we will continue to book the hotel in the future. We would like to thank the staff at Hotel Krivan.
владимир темрук
03.03.2018
Positives
Friendly staff. Convenient location. Good prices in the restaurant and bar.Negatives
No
ANNA SALIKOVA
03.03.2018
Positives
This is not the first time I come to Krivan. I always like everything here: the treatment, the staff, and most importantly the location of the sanatorium. The food suits me, because that’s not why I come here. In general, the most important thing is to always be positive and not look for flaws. Many thanks to SANATORIUMS.COM for their help in booking the sanatorium. It’s very convenient to book and pay upon arrival.Negatives
No
Stelmashova Marina
03.03.2018