Reviews about Lázeňský hotel Kriváň 3* (Karlovy Vary, Czech Republic) for 2024 – Hotel rating and expert opinion

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Spa Hotel Krivan

Sadova 5, 360 01 Karlovy Vary
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Exceptional Reviews: 1456
9.3
10
overall rating
9.4
10
treatment rating

references

Vera P.
23.04.2017

Positives

Everything is fine, there were no problems. Sanatoriums.com thank you for your work.
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Александр А.
21.04.2017

Positives

We have already vacationed 6 times in the same sanatorium. Full correspondence between price and quality. At our request, they changed the room without delay. I like everything!

Negatives

Some procedures that were prescribed in previous periods were taken up. I had to replace...
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Наталья П.
17.04.2017

Positives

Good afternoon I would like to express my gratitude to the portal for its excellent, well-coordinated work. They met us at the airport, took us to the sanatorium, and helped us carry our things. The driver Frantisek worked flawlessly. Helped with the transfer back. Thank you very much. Well done! It was my first time at the sanatorium. The staff is friendly, as is the reception service. The food is good, the service in the restaurant is pleasant and unobtrusive. The room is cozy, the quality of service is excellent. I liked the sanatorium, the city is very beautiful. It's worth coming again for this.

Negatives

The treatment part left unpleasant memories. I spent 2 weeks in my home country making a resort map that no one even looked at. The doctor on duty wrote down everything in a card from my words and prescribed a drinking regime and procedures. On the fourth day of my stay I saw the attending physician. He was in a bad mood. In response to my complaints of back pain, he said that the mattress was to blame and prescribed pills. Replaced some of the procedures. They didn’t take any tests, they didn’t ask me about my health anymore. Although I think that in a health establishment it would not be superfluous. The procedure was scheduled for Saturday at 2:50 p.m., when I arrived, the balneocenter was closed. It would be better to go on an excursion. There is a lot to work on in the healing part.
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Domnica R.
16.04.2017

Positives

Thank you to everyone from me and my husband for your work. Everything was great. There were some minor inconveniences in the restaurant, but it’s all normal, there were a lot of customers and not everything was provided on time, and the cleaning of the rooms was not done very well. I really liked the medical staff; all procedures were performed quickly and efficiently. I think we will meet again 💐👍
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Светлана П.
15.04.2017

Positives

I liked everything. We were warmly greeted and quickly accommodated. The food was decent. I'm delighted with the nursing staff. The price fully corresponds to the quality.

Negatives

no. The only wish for some restaurant workers is to be a little friendlier and more polite with customers.
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Светлана С.
09.04.2017

Positives

The hotel is located in the center. Everything is accessible everywhere. Purely. The food is excellent.

Negatives

The rating of the quality of accommodation has been corrected to GOOD, because the agreement when booking the room was completely different. They were placed in building 3 on the 5th floor, although they were asked to fulfill the conditions. You quickly get used to everything. ... I would like to wish the hotel management to do something about the personal luggage of vacationers. The three buildings are connected by steps, and the contingent of vacationers are mainly elderly people. And one more wish for entertainment events. The hotel is large, but nothing is provided.
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Sergej B.
09.04.2017

Positives

I really liked it! Everyone is happy!
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Irma W.
09.04.2017

Positives

I really liked the treatment and food, close to sources of drinking water. Thanks a lot.
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Galina D.
08.04.2017

Positives

Everything is great
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Тамара .
07.04.2017

Positives

From 03/21/2017 to 04/04/2017 I was in the Krivan sanatorium, I liked the sanatorium. I will recommend it to my friends. Convenient location, modern high-quality treatment, friendly medical staff. My accommodation was great. The room has everything you need, including a kettle. Special thanks for posting. I was at the resort for my birthday, so I take it as a gift.

Negatives

The food in the sanatorium is average, it is not bad, but not excellent either. They gave us little fruit, only a few times. Sometimes there were stale food. Packed rations for excursion days are meager; both lunch and dinner are skipped during excursions. I note once again that I was at the sanatorium for my birthday, it’s a pity that the management of the sanatorium does not adhere to the good tradition of congratulating a person on his birthday, I was completely alone and I think it would have been nice for me. With best wishes Stepina Tamara Sergeevna
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Айнур С.
06.04.2017

Positives

Very convenient location of the hotel itself, friendly staff, good food
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Marina B.
05.04.2017

Positives

We have been going to the Krivan Spa Hotel for the second year in a row. It was perfect for us. Satisfied with the quality of accommodation and treatment, excellent friendly staff. The sanatorium is very cozy, conveniently located in relation to the springs and the center. We believe that Krivan is optimal in terms of price-quality ratio. This is the second year we have been booking our vacation through sanatoriums.com. No complaints! We will use this service in the future and recommend it to friends.

Negatives

No
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Galina L.
04.04.2017

Positives

Everything is very good
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Татьяна Ч.
02.04.2017

Positives

We visited your sanatorium for the second time, we liked everything very much, we stayed in room 1322. The service staff was very attentive to all our requests. Bedding was changed frequently and robes were exchanged upon request. We are very pleased that upon arrival we changed our room from the third building on the 5th floor to a room in the first building on the 3rd floor (painful legs and difficulty climbing the numerous stairs). Many thanks to the doctor who observed us, Tatyana Krotova, for the correctly selected procedures, as well as advice and recommendations for further health maintenance. If possible, we will visit more than once.
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Елена Г.
31.03.2017

Positives

The Krivan sanatorium in Karlovy Vary is worth choosing for those who prefer value for money. The health facility is located in a historical building, where everything reminds of the respectability of the resort, and there really is something to see in the city. All sources are nearby. The procedures are carried out strictly on time. The staff is very friendly. The rooms are clean. The food is high quality, there is a large selection of dietary dishes. Many thanks to everyone who ensured a pleasant stay.

Negatives

I didn’t like my doctor Krotova with her familiar tone, calling me by name and “poking”, and I, for a moment, am 56 years old. I came to the sanatorium with my own preference for the choice of procedures: for me, the most important procedures were baths, massage, paraffin, dry carbon dioxide baths. This list arose after I rested at the Zvezda sanatorium in Marianske Lazne, and felt very good after these procedures. Of all the listed procedures in full, I received appointments only for paraffin and massage, I did not receive dry carbon dioxide baths at all, and only 4 mineral baths, and yet people go to the waters specifically for the baths. And I also didn’t understand why a new massage therapist took me for a massage every time.
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Людмила Б.
30.03.2017

Positives

All the advantages.
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Сергей Л.
28.03.2017

Positives

very good location

Negatives

There is no Wi-Fi in the rooms, only in the lobby. the package of treatment procedures is overloaded in quantity, resulting in the constant inconvenience of choosing the time to eat and drink mineral water. the rooms are very cramped.
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Юлия С.
28.03.2017

Positives

After providing a different number instead of the original one, everything went just great! The staff is absolutely amazing! The entire staff is ready to welcome vacationers! Manager Larisa, who provided travel excursion services, is simply a professional. All our wishes were taken into account! Thank you very much! This is the third time I have used this resort. And I will never change it for another

Negatives

Upon arrival at the sanatorium, the employees did not take into account our request for a room. Only on the fourth day was it possible to change the number. The sanatorium employees said that when booking the room there were no requests from the booking organization. This was the only negative incident.
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Nikar A.
27.03.2017

Positives

I would like to have more massage treatments, at least for a fee. And everything is fine and we will come again!
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Violetta B.
25.03.2017

Positives

This is not the first time I have rested and been treated in this sanatorium. I am very pleased with the location in the very center of the resort area. Friendly staff. Good medical base.
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Tamara .
25.03.2017

Positives

The staff is very polite, their work ethic is excellent, and the sanatorium is comfortable.

Negatives

More variety in salads
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Элеонора К.
24.03.2017

Positives

Thank you for a great stay and treatment. I'm happy with everything! Excellent medical facilities, attentive and professional medical staff, a variety of treatment procedures strictly focused on the problems of a particular person. I especially note the gas injection room and nurse Eva, who works in difficult conditions: when patients wince, suffer from pain, are irritated... but Eva is attentive, friendly, and professional. Thank you! I rate the treatment at 5. Also, the accommodation, the location of the sanatorium and the overall comfortable atmosphere. In addition, Karlovy Vary provides an excellent opportunity to travel around the Czech Republic and other European countries - this is a huge plus. This time I went to Switzerland and Cesky Krumlov with Hluboka Castle. The restaurant began to work much better - a solid 4 - with attentive and fast-working waitresses, a fairly varied menu.
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Sosnina F.
23.03.2017

Negatives

There are too many procedures in a 3-week course of treatment. If you don’t have time to rest after the procedures, you urgently need to run to the next one. Also, due to the fact that many procedures are not observed, their compatibility is not observed: you cannot do peat wraps and water procedures after pneumopuncture. It is advisable for During this period of treatment, reduce the number of procedures and increase their frequency
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Liudmila Z.
22.03.2017

Positives

I have never vacationed in Karlovy Vary before. Therefore, I focused on the treatment of my diseases and reviews from vacationers. Also, having a leg injury, I tried to find a sanatorium not far from sources of healing water. I set the decisive point in my choice after a comment from an Israeli citizen. And this was the Krivan sanatorium. Now I want to say that I was not mistaken in my choice: - perfect renovation everywhere, - excellent plumbing, - cleanliness, - punctuality in the execution of medical procedures, - good and varied food, - friendliness of the staff. While staying at the sanatorium, I had to talk with other vacationers. Everyone's opinion coincided with mine. I will continue to try to reserve a place in your sanatorium.

Negatives

There is no negativity as such. There is only one wish: -Move dinner to a later time. For example, from 18.00 to 19.30. It would be convenient for everyone. Thank you in advance if you take my wish into account.
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Людмила .
20.03.2017

Positives

I was in the sanatorium for two weeks. The treatment is good, the medical staff is friendly and does a good job. The room was cleaned every day and towels were changed. All the employees at the reception are friendly and helpful.

Negatives

But I didn't like the food. There was enough food, but it was not of high quality. If there was food left, for example, potatoes, it was heated and served the next day. The same thing happened with salads; the remaining salads were laid out the next day. The fish was served with bones. The juice was diluted. In the dining room, all the waiters were friendly, except for one. I didn’t look up her name, she’s fair with a ponytail. Unmanned and rude.
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Vera K.
19.03.2017

Positives

I liked everything, everything was excellent, I’ve been to this sanatorium several times and this year the quality has not deteriorated, and the food has even improved. Friendly, friendly staff. Treatment is also at the proper level, all procedures are on schedule, cleaning was carried out every day, towels and bedding were changed frequently. In a word, thank you to the service staff for our relaxation and treatment!!!

Negatives

one drawback is that there is no internet in the room, everyone had to gather in the hall and this created certain inconveniences
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Виктория С.
17.03.2017

Positives

Lots of treatments, swimming pool, sauna, good cuisine.

Negatives

Very little fruit! The staff is not always polite and responsive.
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Анна Б.
16.03.2017

Positives

Excellent location, excellent attitude of the staff towards their duties and the guests of the sanatorium, excellent treatment, a very smart doctor /I had Krotova/, she prescribed treatment, everything I needed, in accordance with my diagnoses. My health has improved, and this is the main thing; this is why we are going to KV. I have vacationed in Krivan 5 times.

Negatives

No.
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Любовь Л.
14.03.2017

Positives

I am very pleased with the choice of the Krivan sanatorium. I especially want to thank “Sanatoriums.com” for the “excellent” booking. Everything was convenient, it didn’t feel at all that more than 300 people lived in the sanatorium. The service in the restaurant was good and attentive, the food was of high quality. There was always something new to try from the main dishes. The procedures were carried out “with a smile and respect.”

Negatives

I liked the spa. Unfortunately, sometimes holidaymakers talk very loudly in the sauna and pool, which disrupts comfort and relaxation. Wellnes ceases to be a place of relaxation in a sanatorium. It would also be possible to increase the air temperature in the pool area, it would be a little cool.
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Наталья И.
12.03.2017

Positives

The location is great, the staff is great, the nurses do an excellent job. Special thanks to the pool staff. Everyone is smiling, very polite and friendly, attentive.

Negatives

Negative, only from the dining room side, there are no complaints about the waiters. They did their job very quickly and carefully. Very polite and responsive. One administrator, a woman, turned out to be rude and principled, did not allow a sick child to take a piece of pie into his room!!!!!!And the child ate poorly and was sick. And the menu and food left a negative impression. Fatty foods, old oil, fried with black onions. The dishes on the menu sound beautiful, but in reality not all of them turned out to be tasty. There were exceptions in 2 weeks; we can note 5 dishes that they were tasty and of excellent quality. But there was something like that. With heartburn and stomach pain, even rice for dinner was served after dinner in old oil. But the leading profile is gastrointestinal diseases. Therefore, I recommend reviewing the menu and not saving so much, otherwise the quality of the dishes and the benefits from them will be reduced, and the risk of exacerbation and poisoning will increase! !!!!!
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