references
Nodir M.
20.08.2023
Positives
Convenient location - all sources within walking distance, varied food, polite hotel staff, if we have another opportunity to visit Karlovy Vary, we will try to choose this spa hotel!
Grigory C.
18.08.2023
Positives
Thank you very much for everything
Alexander G.
14.08.2023
Positives
The hotel is located in a convenient location.Negatives
The room did not match the description. The window faced the wall. Terrible beds, very hard. The furniture was old.
Mikhail S.
12.08.2023
Positives
We come to the Krivan sanatorium for the third time. Very good location of the sanatorium, close to the springs. Excellent and timely service, friendly staff. Thank you for a good rest and treatment! The next time we visit Karlovy Vary, we plan to stay in Krivan.Negatives
First we settled in a room with a view of the wall and noise from the air conditioner motor. After contacting the administration, we received a good number and no more problems arose
Iryna L.
11.08.2023
Positives
Everything was fine and the axis had a pleasant rest.Negatives
I didn’t like the expensive and terrible procedure “Floating”. It felt like you were placed in a capsule with a disinfectant and locked in for half an hour. I don't recommend anyone try this.
Татьяна О.
04.08.2023
Positives
I stayed from July 3 to July 21, 2023, I liked everything very muchNegatives
the only thing you could wish for was fruit, there was practically no fruit given that it was July
Peter V.
01.08.2023
Positives
High-quality treatment, caring medical staff.Negatives
In the third building on the ground floor there are many stairs. It's hard to climb stairs, especially with suitcases
Peter K.
31.07.2023
Positives
The procedures are good, and basically everything is fine.Negatives
I didn’t like the fact that in the storeroom, many people take out food, even too much, and this will affect the cost of the tour. And then we pay more. It’s a shame, you know. The sauna and pool are not so big for such a large hotel that they would still be allowed in by clients. Especially during the holidays.
Gennadij M.
27.07.2023
Positives
We really enjoyed. The team is very friendly, all employees are friendly and polite. The food was good, a variety of breakfasts and lunches, we did not order dinner. I liked that the hotel had a terrace, it was very convenient, especially in the summer. The rooms are cleaned every day. The treatment was also good, there were some small nuances, but they were corrected.
Marina L.
25.07.2023
Positives
Location, park, sourceNegatives
Food for 3 stars, conveyor belt for procedures, people smoke a lot
Svetlana O.
21.07.2023
Positives
Many thanks to all the staff of the sanatorium “Krivan”👌Everything was at the highest level, starting from the reception at the reception (Mikhail and Evgenia) a special huge THANK YOU 🙌 to parting (I hope not for long) All requests and wishes were fulfilled immediately. The restaurant workers are all very polite and caring. The food is excellent and varied. The medical staff works efficiently, all procedures go quickly and without delay. My husband and I were very pleased. We plan to come again and only to “Krivan”. But you know the taste and color...
Valentina H.
19.07.2023
Positives
Stay from June 25th to July 15th, 2023, two people, double room. Location Central and great, in the immediate vicinity of healing springs, max. 7 minutes walk. Service The medical staff was very nice and helpful. The treatments were very professional. Gastronomy Breakfast as a buffet. Rich and varied. Lunch and dinner according to the menu (you chose from 6 menus the day before). There was soup for lunch and dinner. There is something for every taste. Everything was freshly prepared and we enjoyed it. The staff helpful, friendly, simply great. Room The room was in house 2 with a view of the street and was also big enough. Very clean, quiet and functionally furnished, nice for a 3 star hotel. Towels were changed approximately every 2 days, bed linen every week. The room cleaning took place daily. Plus points: kettle, hairdryer, a hot pipe for drying laundry. Price performance / Conclusion Good price/performance ratio. The hotel is very clean, lots of seating in the hallways and a library. We plan to repeat the spa stay and can only recommend the Krivan sanatorium.Negatives
The hotel is only partially handicapped accessible. There are many stairs to climb to buildings 2 and 3. Not so easy for older and disabled people.
Aleksey V.
18.07.2023
Positives
Everything is very well organized!👍Negatives
No negativity
Antonina K.
14.07.2023
Positives
Good afternoon Thank you very much for the excellent service! Hope to see you next year!
Tatiana A.
14.07.2023
Positives
Excellent waiter service in the dining room (I can’t call it a restaurant); I changed my hotel room without much effort. The cleaning lady Vera was always pleasant and friendly in communication.Negatives
In principle, I was satisfied with the room, but I was extremely surprised that those living in rooms with a balcony are allowed to smoke - and this is in a medical institution (?!!). The medical staff began to see me as a person only after I brought a chocolate bar 🤷♀️. Hence the corresponding attitude: one nurse simply threw a hot, warming cake on my back; when I screamed in surprise, she said: “This is pleasant warmth.” And what was the reflex massage worth - she sat me on a stool and moved my hands somehow; when I asked in surprise why the massage was not lying down, the answer was: “You have scoliosis”... Not true! I didn’t go to her again. But I was served even better by an elderly lady in a short robe using an electric massage with suction cups; She also sat me down on a stool, turned on the system and left. I wonder if she herself could sit in this position under electricity for 10-15 minutes?! When asked why I don’t lie down, but sit, she answered: my back hurts to bend over. And then I politely asked her for a robe to cover my knees, which were warmed up during the previous procedure, but I forgot to say “please.” The lady burst into a tirade that we are all Russian ill-mannered boors, we don’t know how to behave and are not familiar with the magic words of politeness. Out of fear, I apologized to her 20 times, but didn’t go there again. To be fair, I asked other vacationers about their impression of what was happening: some were satisfied with the system of preliminary cajoling and flattery, some whispered indignantly that such an attitude towards vacationers was disgraceful. I expressed my opinion. In the 90s, I moved from Kyiv to Sweden to break with the Soviet system forever, I speak four languages fluently, Russian is the way to communicate with staff. I came to the sanatorium to maintain my health, where a positive psychological attitude is crucial. Did not work out!!
Boris K.
12.07.2023
Positives
DEAR FRIENDS IN MY OPINION YOUR WORK DESERVE THE HIGHEST RATE POSSIBLE I AM REALY GRATEFUL TO REPRESENTATIVES VICTOR, ELENA, SWETLANA FOR TREMENDOUS HELP THEY MANIFESTED TO ME AT MY TIME IN SANATORIUM. I HAD EVERYTHING I NEED TO IMPROVE MY HEALTH. I AM ALSO THANKFUL TO RESTAURANT STAFF FOR GOOD FOOD AND SERVICE I WISH YOU GOOD HEALTH FOR MANY YEARS TO COME BORIS KORIN
Agnesa G.
10.07.2023
Positives
Good afternoon! I liked it very much, I’m going to come next year! Thank you.Negatives
Of the minuses, this is a very busy schedule of procedures, the staff who describes it has no idea how to do it so that it is comfortable. The rest of the nurses work great! There is not enough fruit and it is not always tasty! But this is not the main thing!
Людмила Б.
08.07.2023
Positives
Location of the sanatorium, renovation, cleanliness, good medical facilities, but poorly usedNegatives
The work of the medical staff, the veiled rudeness of the doctor during the initial appointment and the nurse who performed the physiotherapy procedures, the unacceptable reduction of procedures to 5 minutes, of the three massages the first was carried out by an unqualified worker, of the three carbon dioxide baths, one without carbon dioxide, I can evaluate this as a doctor and how a person who repeatedly receives treatment in Karlovy Vary, non-compliance with the appointed time of procedures, poor kitchen, which runs out of food even during the designated appointment time. I have no desire to go to this resort anymore.
Irina F.
07.07.2023
Positives
Thank you honey. staff, waitresses and other employees of the sanatorium for their professionalism, attentiveness and responsiveness.Negatives
The impression of the sanatorium was spoiled by the head physician Chlupová, who conducts an initial examination in 5 minutes, which according to the price list costs 34 euros and immediately prescribes procedures, ignores all attempts to explain her condition and show extracts from the attending physicians. The very first procedure led to a sharp increase in pressure. In response to requests to review the procedures, this “doctor” stated “they don’t go to the doctor with such pressure,” “the sanatorium is not for you,” etc. Chlupova behaves arrogantly, rudely, and can shout, this is what many who had an appointment with her say about this.
Aleksej O.
05.07.2023
Positives
The reception has responsible employees / they will always tell you and help. Thank you / Restaurant plus ++ . Comtana had a strong smell, it’s not clear where it came from/ deodorant or... . But in general everything is fine. I would like to go back and repeat the course of treatment. Send angebots, we are waiting.Negatives
The entrance door from the halls made it difficult to go to the toilet. Did you want to clean it?
Marina N.
04.07.2023
Positives
Very convenient location of the resort. The staff is simply wonderful, attentive and caring. The procedures were at a very good level, I really liked the massage and yoga classes. Possibility of walking and a variety of excursion programs. I liked it very much!!!Negatives
Request: diversify the menu for vegetarians for dinner.
Sergei T.
02.07.2023
Positives
We visited and received treatment for the second time. The procedures are performed by professionals. Doctor Sofia is just great, we received a lot of good advice from her. Polite and attentive. The waitress girls in the dining room are wonderful, they work great. Room cleaning is 5 points.Negatives
Pillows and mattresses.
Marina T.
01.07.2023
Positives
Blagodariu rabotnikov: registraciji, stolovoj, Povara, Dietologa, medicinskij personal. Vezde vnimanije i chistota. Uborka v nomere bezuprechnaja, zamena pastelnogo belja i polotenec kazdye dva dnia. Blagodariu KOMANDU KRIVAN! V Karlovyx Varax xorowij kofe naiti problema. nashla v dvux kafe :1-Café Elefant, Stará Louka 30,,naprotiv teatra ", vverxu kafe zolotoj slonik , konditerskije izdelija prevosxodnyje; 2-Italjanskoe kafe v konce ulicy TG Masaryka.Negatives
v bare razocheroval kofe po-turechki, otvratitelnyi kofe zalili kipiatkom v stekliannom stakane.
Antonina P.
29.06.2023
Positives
I liked everything, especially the doctor SOFIA TIEBIERDIEIEV!!!! (Sorry, maybe I wrote my last name wrong). The doctor is very professional, attentive, prescribes procedures thoughtfully, trying to take into account all the diseases I have, friendly, and congenial. Wonderful specialists for all procedures. My room, 1317, is wonderful, very comfortable. The girls cleaning the room were very polite, they always knocked, linen and towels were changed frequently, and cleaning was done every day. The waitress ANYA, very friendly, smiling, always brought food quickly. At the reception desk they always helped with resolving my questions. Many thanks to ALL of them and good luck in their work!!! Prosperity to the sanatorium!!!Negatives
The food couldn't be worse. It's not tasty. The salads are the same. The second courses are so-so. All products are of low quality! Very little fruit, very little. Please forgive me for writing about this negativity, but this opinion was expressed by almost all vacationers.
Петро Д.
27.06.2023
Positives
Excellent work by all the staff of the resort. Doctor Sofia is always attentive and friendly.Negatives
Lots of salt in some dishes. Upon arrival they told me to pay for the long-paid stay. It was unpleasant
Elvira T.
27.06.2023