references
Maria Troitskaya
13.01.2020
Positives
I have stayed at this hotel 2 times. Good, hearty breakfasts, lunch and dinner: you choose the main course, your choice of side dish. Compared to last year, we added breakfast pastries and fruit. Renovated medical department, good treatment, but there are some nuances. The doctor examined me the first time and the second time. One procedure didn’t work for me, but I changed it without any problems. The tests were done once, and then I received the results at the appointment.Negatives
Room: it was blowing very strongly from the window, the bed was next to the window and the radiator, not even a meter from the radiator. As a result, you close the windows with curtains so that it doesn’t blow, it’s hot from the radiator when it’s running, plus you can’t reduce them, they work, as I understand, every 20/30 minutes and the room becomes completely cool, you close the radiator and it blows. The safe didn't work. Wifi didn’t really work, if instant messengers and social networks were ok, then I couldn’t watch a movie in the evening. The shower does not have closing doors like in the video, but a curtain. The taps in the sink were leaking heavily, and as a result, all day long a large puddle formed on the shelf. The bathroom is cramped, the toilet is located opposite the radiator, you have to wriggle around, it was uncomfortable. Food: onions in all salads, sometimes in potatoes and omelettes. Cleaning: in 10 days the linen was not changed. It got so funny that I was looking for a cleaning lady, because... There was no toilet paper in the room :) Treatment: nurses changed to -1. I focused on inhalations, but the standards for cleaning inhalers and basic hygiene were not followed. Small tubes are not changed after a person, I was shocked. Previous nurses changed it in front of you with tweezers, but here, if they changed it, it was with their hands, yeah, just after cleaning the bathtubs, they didn’t change it at all. A lot of water accumulated in the tubes/hoses, which is simply unacceptable. Honey. my sister made a mistake on parafango where I should put it, she also argued, in the end she read it and, without apologizing, changed it after 5 minutes. Funny. It’s unpleasant to listen to nurses arguing with each other in front of patients. For some reason, a paid massage lasts not 20 minutes, but 15. Probably the situation with inhalers was the last straw, when my inhaler failed, because... When I coughed, I lowered the hose and the water poured out, then the blonde nurse pulled my hand back and was rude, saying that I was spinning the wheels on it. I will say goodbye to this hotel forever.
Answer from Spa Hotel Anglicky Dvur
Добрый день, после отъезда пациентки был номер проконтролирован. На окна мы поставили прокладки от ветра, номера каждый пятый день убираются, в ванной комнате краны отремонтированы. На бальнео отделении было проведено совещание. Спасибо . С уважением Павлина :
Aidar Gainanov
12.01.2020
Positives
This is the third time my wife and I have vacationed in this hotel. I really like the ratio of price and quality of service, the staff is polite and efficient, any questions and requests were resolved in a timely manner. We recommended the hotel to our friends and colleagues.
Niaz Nasybullin
10.01.2020
Positives
My stay at the hotel left a very good impression. Thank you very much!
Галина Хафизова
10.01.2020
Positives
It was received very well. The doctor and medical staff are very attentive and professionalism is at a very good level. The restaurant, food and service are excellent. I enjoyed my stay at the English Dvor sanatorium. Thank youNegatives
No cons
Elena Plotnikova
09.01.2020
Positives
Hotel location. The maids' work is good. Good, varied cuisine.Negatives
There are two options for a triple room in this hotel - consisting of two rooms on the same floor or the second room is located on the second floor, where you need to climb a staircase with wobbly railings. Despite the fact that we asked in advance to give the first option, and our age was far from young, we were accommodated in a 2-story building. It was agony to climb to the second floor every time. It was cold in the room, we caught a cold. The water coming out of the shower is either sharply hot or icy, despite regulation. The medical staff behave disgustingly. I am a doctor myself. But such an attitude towards the patient is not acceptable; during the initial examination, the doctor did not even properly examine Jahodova. She prescribed a procedure for dry carbon dioxide baths, and during the first procedure I almost suffocated. The nurse tied the tourniquet tightly around his neck and left. It was a nightmare. It was impossible to get through to a doctor with a complaint and a request to change the procedure. After that, I visited carbon dioxide baths 4 more times and made a tourniquet on my torso. On January 5, my procedure was canceled after learning that I was unhappy. The doctor didn’t see me about this, she just took it and canceled it at the 6th procedure.... this should be decided at a doctor’s appointment, but not like that and why did I pay for the treatment in full, but received... not to mention the doctor, The attitude of the nursing staff is very superficial, everything is put on stream. We have previously vacationed in Salvatore several times, excellent attitude, wonderful staff. I will definitely never go to the English Court again. I really didn't like it. I will never recommend this hotel to anyone. Either something has changed in Karlovy Vary in the 5 years when we came, or this is just such a hotel. I think it will be completely different in Bristol. And when we compared the prices at Bristol Palace and the English Court, they were equivalent. The level in the English court is simply terrible. The price does not correspond to the quality.Answer from Spa Hotel Anglicky Dvur
Добрый день! Всегда старайемся исполнять желания наших гостей, медсестры всегда конролируют состояние пациернтов на процедурах и переспрашивают самочуствие. Очень жаль, что Вам у нас не понравилось : Спасибо. С уважением Павлина :
Татьяна Шепотиевская
09.01.2020
Positives
bse zameshatelno. a glabnoe koleno proshlo. pomogli parafango, limfodrenag,massag I ykolu. otel bash super. spasibo vsem. priedem k bam ewe.Negatives
ni odnogo net
Viktor Zimmermann
05.01.2020
Positives
Special big thanks to the kitchen staff. The chef is great! We will be back!
Юрий Бычихин
05.01.2020
Positives
I liked everything, a quiet, calm corner, food for every taste, buffet + the possibility of additional individual ordering for lunch and dinner, for me it was already too much, what was on the buffet was enough, although people actively took extra food... Baths I liked the pearl ones. There is a sauna and hammam, we went every other day... The springs are 250 meters away..... I recommend... A stylish, decent place...Negatives
The massage is really light, I like it stronger....Everything else is 5+
Вита Коваленко
15.12.2019
Positives
1. The staff of the medical building are very pleasant and responsive people. We went to the procedures in good spirits! 2. Very warm, cozy and clean room with a comfortable bed. 3. The location of the hotel is close to all major attractions and sources. 4. Sometimes delicious nipples, broccoli and cauliflower were served for breakfast. 5. Good condition of the hotelNegatives
1. Reception staff need to be more friendly and stop dividing guests into Russians and everyone else. 2. If you parked your car in the hotel parking lot and paid for it, then during your stay you should not use the car (the words of the hotel reception employee), and the space will be taken up by your problems, that it is assigned to you, park the car somewhere on the road . 2. Food at the hotel - instead of the declared buffet, you only get a semblance of it and a very meager selection of products for a “snack”. Frozen fruits, sprats for breakfast, a small selection of salads and side dishes, instead of a whole banana there are blackened halves and much more. An incomprehensible system for ordering dishes for tomorrow is completely nonsense! In the menu list there are only names of dishes to choose from, what it consists of is known only to the chef, and you can guess! During the week of eating, we only had delicious baked salmon once - we got it right with the choice! Baked carp is a definite minus, the meat is rubbery, rabbit - this can only be described obscenely! 3. Bad wi-fi - sometimes it seemed that a paper letter would arrive faster than a message on Viber! On our next trip to Karlovy Vary, we will think very carefully about choosing this hotel!
Любовь Рогачева
07.12.2019
Positives
We had a good time. Thank you all. We will definitely come again.Negatives
No negativity
Анатолий Никулин
01.12.2019
Positives
Very convenient location of the sanatorium near the springs. The food is varied and of high quality; a definite plus is the choice of main courses for lunch and dinner. Great breakfast. Attentive and friendly staff of the hotel and its medical department. We will probably come here again and recommend this resort to others.
валентина гурленя
28.11.2019
Positives
Everything was great: the hotel stay and the transfer. Thanks to all the staff for the opportunity to get healthy
Igor Andrianov
28.11.2019
Positives
We've been going to Karlovy Vary for 12 years, we've been to different sanatoriums. Ang Dv has the best food - tasty and varied. The only thing: why cut bananas or grapefruit oranges. They do oxidize. Let there be 1 piece in each hand, not even every day, but whole ones.Negatives
Request: make a ramp for lifting suitcases. Climbing steps with a load is not easy for older people. At least just lay down a few boards, as in some other sanatoriums; or make a ramp on the side, like in Ulrika.
Galina Lanoviak
27.11.2019
Positives
I stay here all the time, best value for money. Friendly attitude towards customers, wonderful staff at the hotel, good foodNegatives
No
СВЕТЛАНА РЫБАКОВА
27.11.2019
Positives
Thank you, the sanatorium has a very convenient location, excellent medical staff, excellent food, I would like to wish all the best to all the staff.
Наталия Земина
25.11.2019
Positives
I was on holiday in Karlovy Vary for the first time. I liked absolutely everything. I will definitely come again if possible
Антонина Гузева
25.11.2019
Positives
Treatment, food, accommodation, hotel location to the springs - everything is excellent! The attitude and work of the staff is simply excellent.Negatives
No negativity
ALEKSANDRA VINOGRADOVA
24.11.2019
Positives
I have already rested at the English Court sanatorium three times. The hotel accommodation is excellent, although my friend and I were in a luxury room on the second floor. Everything is nearby, the springs are a 5-10 minute walk, the treatment is also good, and the food is excellent - many thanks to the cook , pureed soups, a large selection of main courses (very tasty prepared), fruits, salads!!!!! The hotel has a sauna, there is no swimming pool, but a free subscription is given for 2 visits to the pool at the city hospital "Lazne 5". If you don’t want a pool, you can replace with 4 visits to the salt cave
Ирина Федурина
23.11.2019
Positives
Thank you for a wonderful holiday and treatment. I liked everything very much. A hotel with a homely atmosphere where guests are truly well looked after. I will definitely come again.
Marcel Iovita
17.11.2019
Positives
Very satisfied, excellent combination of price and quality, good location, everything is nearby. good cleaning of the rooms, the work of all the staff deserves high praise.Negatives
No cons
Adalat Aghamaliyev
12.11.2019
Positives
Everything is fine.Negatives
The promised trip to Prague was not provided.Answer from Spa Hotel Anglicky Dvur
Ответ компании Sanatoriums: Уважаемый Adalat Aghamaliyev! Благодарим Вас, за что воспользовались услугами нашей компании. По-поводу бесплатной экскурсии в Прагу, хотим уточнить, что вся информация об экскурсии описана в письме-подтверждении бронирования, в письме указаны контакты представителя, написав которому Вы можете записаться на экскурсию. Также при возникновении любых вопросов, Вы всегда можете написать нашим менеджерам.
Kakha Kereselidze
11.11.2019
Positives
We were in Karlovy vary for the first time. We liked the hotel, the room exceeded our expectations. We enjoyed spending a week there. Cleaning every day, bed linen, bathrobes and towels are snow-white. I would like to note the good quality of food and a variety of dishes - no-frills food: breakfasts - buffet, lunches and dinners - a la carte. Thank you very much to all the hotel staff for your attentive and friendly attitude!!! Only positive emotions and a desire to visit the sanatorium again!!!Negatives
We had no cons...
Гюльмира Бектурганова
09.11.2019
Positives
The English Dvor sanatorium is located very conveniently, close to the 15th and 11th springs and equidistant from the ends of the sanatorium-resort area. Every day cleaning, bed linen, bathrobes and towels are snow-white, they will change when you ask. All procedures before lunch. There are no procedures on Saturday and Sunday. The menu is good, lots of salads and fruits, delicious bread, and sweet pastries in the morning. There are 2 types of soup for lunch, there is always vegetable soup. The only thing is that I would diversify the vegetarian main courses of choice. Good dumplings with currants, pasta with sauce, risotto with mushrooms. I would add pancakes with cottage cheese or cabbage, stewed cabbage with potatoes, vegetable lasagnaNegatives
The doctor is reluctant to change procedures. The second time you will not be allowed to call from the reception, only 1 time. If you arrive 5 minutes before the buffet closes, everything will be removed and the staff will not want to serve you.
Hubertus H van der Lee
05.11.2019
Positives
Hello! We are sincerely pleased with the staff performing procedures both on the -1st floor and on the 5th floor. Conscientious and friendly women. Wonderful massage. Both classic and underwater. Very good memories: - I would like to meet these people again and again. And also a surprisingly vivid impression was left from the excursion to Prague with guide Alena Reznikova. (I hope I remembered her name correctly.) How she loves the Czech Republic and the culture of this country! We learned so many interesting things. Whether you like it or not, when you see the Czech Republic through its eyes, you begin not only to respect, but also to love the people who, having almost lost their language, rose up again and time after time restored what they had lost. I'm not exaggerating. I talked to people who heard it and it greatly influenced their attitude towards the country.Negatives
I had a very negative impression from communicating with the reception worker. . His name is Thomas Victorinus. I'm not sure I spelled that correctly, he refused to give his last name. We were supposed to leave on November 4, the night from Sunday to Monday. And on Friday I discovered an error in the confirmation of ordering a transfer to Prague, which they sent.. It said that our plane would depart at 10:30. But the departure was supposed to be at 9:05.. Which meant that we would be late on the plane. We were unable to contact the transfer workers ourselves. First they called the number. transfer to Prague - there was no one there at that moment, then by the transfer number the cat. took us to Karlovy Vary, but the girl there told us that it was our mistake, because... We ourselves gave the data to the transfer. although I have a copy of the message, which contains the correct data sent by me.. Then we decided to ask for professional help and turned to Thomas. And then I had a feeling that I had ended up in the USSR, from which we left 30 years ago. First, he told us to come in an hour. then he deceived me by saying that he called the transfer 3 times... As it turned out the next day, in a conversation with the transfer, they monitor all incoming calls and call back without fail. Which is what happened when they saw our room and not the hotel room. and called us back. But it happened the next day, Saturday. Thomas didn't help us.. He just didn't want to. He told us to go by bus.. How we, 2 elderly people, on a dark night, in the rain, with suitcases, would look for a bus stop, he did not explain to us.. Due to a sleepless night and stress, my stomach hurt again, although already The third day after arriving in Karlovy Vary, I almost forgot about him... And it hurts now when I write this to you. And so I think, so many people, hotel workers, have done and are doing everything to make Karlovy Vary a widely known international resort. And the staff spares neither their hands nor their backs, doing everything in their power, and the guides too - I hope that they all love the Czech Republic just as much! And there is Thomas, who simply did not want to pick up the phone and thereby not only damaged my health, but also made his negative contribution to the work that raised the city to such a height. Sincerely, Raisa Molostova and Hubertus von der Lee... November 5, 2019
Светлана Беспалова
04.11.2019
Positives
I liked everything very much, I’m coming for the second time, and it’s better than my last visit! Thanks everyone!
VARTAN KARAPETYAN
20.10.2019