references
Владимир Андреев
03.05.2017
Positives
A good hotel, to which we would like to return. Thanks to the entire hotel team for their attentive attitude. We would like to express special words of gratitude to the person who met and saw us off at the hotel, the reception worker - Natalia.
Наталья Стрекаловская
02.05.2017
Positives
We stayed for 1 week, we really liked everything, we will definitely come to Karlovy Vary again.Negatives
We didn't find any cons.
Елена Шамина
27.04.2017
Positives
The staff is wonderful, very attentive doctor, excellent treatment and food. The location of the sanatorium in relation to the springs is convenient, beautiful Sadovaya Street. The price-quality ratio is excellent. The sanatorium has two combined buildings; rooms in the second building are more suitable for people who do not have problems with the musculoskeletal system, since there is a passage between the buildings with stairs, and you have to walk quite a lot during the day. People with musculoskeletal conditions and older people are better off booking the main building.
Александр Брагин
26.04.2017
Positives
Excellent, wonderfully located hotel! Great room, we had a suite on the 2nd floor. A wonderful cook: everything he cooked was very tasty, varied, the dishes were not repeated in 2 weeks. Not all 4 and 5 star hotels can provide such food and service. The medical staff is friendly, the treatment is standard, as everywhere else in Karlovy Vary. They provide coupons for 2 visits per week to the pool in Lazne 5. The pool is good, large, does not smell of chlorine, there are relaxation areas and hydromassage, a sauna. Excellent hotel for reasonable money, I recommend it.Negatives
It was very cold at the end of April, but this has nothing to do with the hotel.
Сергей Зорин
26.04.2017
Positives
We rested from March 31 to April 14. This was our second time at the hotel. The quality of food and treatment remained at a good level. The maids do their work conscientiously. This time we had the impression that this was the friendliest staff. Last time, the doctor saw me at the beginning of arrival and before departure, recommendations were given. (This happened in other KV sanatoriums that we visited) Now the doctor saw me on Monday, for the second time 4 days later, on Thursday. We liked the first option better. Overall, we were satisfied with our stay, but we will think about visiting this hotel for the third time.Negatives
We got a room in the second building with an S prefix on the 4th floor next to the elevator. On the first night, they could not understand the reason for the constant hum in the room; it was more than uncomfortable to sleep. In the morning we contacted the receptionist on duty. The lady looked at us like we were looking at a wall, maybe after the night. In response to our complaints, she shrugged her shoulders and said that the hotel was full and there were no rooms available. And regarding the noise, she advised me to buy headphones and sleep in them. She probably meant earplugs, but for some reason we imagined sleeping with headphones on for two weeks. We began to look for the reason ourselves and found out that the elevator had nothing to do with it. When they took out the card and turned off the electricity in the room, the hum stopped. The hum was coming from the box above the door. At night, they simply took the card out of the slot. But the attitude of the night attendant left a very unpleasant aftertaste.
Juliia Golubeva
25.04.2017
Positives
Architecture and natureNegatives
Cool attitude towards Russian guests
GALINA KUZEVANOVA
25.04.2017
Positives
Very helpful staff. I really liked the procedures. The hotel is in a great location. We have visited this hotel 3 times already. The medical staff is very qualified. I really liked Mrs. Olesya’s new procedures. Thanks everyone.
Валентина Шнейдер
24.04.2017
Positives
A good hotel with high-quality, sensitive customer service, selection of medical procedures, and food. Excellent territorial location.
Nikolay Astakhov
24.04.2017
Positives
Very tasty and varied food. Very nice and attentive staff - the reception, the dining room (Elena and Hana), and all the medical staff. New modern medical equipment.
Liudmila Sabynina
24.04.2017
Positives
I have been to this sanatorium three times already. I'll definitely be back.
Peter Klassen
17.04.2017
Positives
My wife and I were on vacation at the end of March. The weather was simply wonderful. The room was very good for a 3*** hotel. The service and medical staff are very friendly! The food in the restaurant was excellent. We would like to thank all the hotel staff for a wonderful vacation!
ольга купцова
11.04.2017
Positives
I was on vacation in April. I liked everything very much. I booked a hotel and transfer. Very convenient - we met you, brought you to the hotel, and brought your suitcase. Thank you!! The room is excellent, clean every day. The medical staff is responsive and friendly! The food in the restaurant was very good, the only thing was that there was not enough fruit. Reception - I would like to mention Yuri, very positive, polite, he will tell and explain everything. Thank you!Negatives
No
Elena Kachalova
09.04.2017
Negatives
It is very difficult to change the treatment procedure; it is almost impossible to change the room if you want a larger room or a different view from the window
Андрей Лазарев
07.04.2017
Positives
Everything is fine. The hotel is small but cozy (especially room 202), located on a quiet street. The food was good. It’s a pity that we only spent a week in Karlovy Vary.Negatives
The treatment is mediocre and spread out over half a day, so you can’t go anywhere.
Зоя Картавых
05.04.2017
Positives
I liked the location of the hotel: close to the springs, you can walk to the bus station, the hotel is on a quiet, calm street. The room is clean, cozy, warm. The reception staff are attentive, special thanks to Yuri, a polite and well-mannered young man, we contacted him several times and he always explains everything clearly and clearly. The restaurant serves and cleans quickly.Negatives
Doctor Jahodova is unfriendly and inattentive. She doesn’t listen to the patient and doesn’t delve into the problems, the doctor’s appointment turns into a formality. The nurse takes blood from a vein without wearing gloves, while the patient sits on a chair, “hand suspended.” This is already a violation of all medical laws! The 21st century is here, the hand must be fixed and disposable gloves are not a luxury, the patient should not sit on a stool, but recline in a chair! I would like to express my wish to change the towels on the massage table after patients, because people lie face down on this towel.
Людмила Шишмарева
02.04.2017
Positives
Hello! I already wrote in the guest book that I was happy to rest in this hotel for the second time. The working hours are convenient - provision of medical services until lunch, which is important in order to use the time of presence in Karlovy Vary to carry out some excursions, and just walks in such a wonderful place! Excellent quality of medical services, delicious food, always clean and comfortable. Thanks to all the staff for their attentive attitude and professionalism!
Lubinka Rerich
02.04.2017
Negatives
The big minus in the work of the travel agency sanatoriums.com is that they warned very late about moving to another room during their stay. The hotel administration warned the travel agency that the room had already been booked. The agency twice asked for confirmation of the reservation. We gave confirmation a week before arrival, when it was too late to change the hotel, we were warned about relocation during our stay. Please notify clients in advance about such changes.
Виталий Иванов
28.03.2017
Positives
I liked everything very much. Service, treatment, food - excellent. Great staff attitude! Thanks a lot! Success and prosperity to the English Court Hotel! I would really like to visit it again!
Ольга Шугарова
27.03.2017
Positives
A good hotel, I lived in building S, I have no complaints, except for the soundproofing, but maybe this only applied to my room. I really like the location of the hotel. The treatment is more relaxation. The food is wonderful.
Tatiana Kniazeva
24.03.2017
Positives
Good afternoon, I stayed at the hotel from February 26 to March 9, 2017. The location of the hotel is in the optimal area from the sources, on the one hand, for a walk and not so far. The food at the hotel is excellent, thanks to the chef, everything was delicious. The treatment is good.
Елена Трофимова
23.03.2017
Positives
We have been going to the Anglicky Dvur Spa Hotel for the fourth year in a row. It was perfect for us. Satisfied with the quality of accommodation and treatment, excellent friendly staff, excellent cuisine. The sanatorium is very cozy, conveniently located in relation to the springs and the center. We believe that in terms of price-quality ratio Anglicky Dvur is optimal. This year we booked our vacation through sanatoriums.com. No complaints! We will use this service in the future and recommend it to friends.Negatives
I can't name a single downside. We are really very happy with our vacation))
Игорь Елена
20.03.2017
Positives
I liked everything very much!!!!!Negatives
As a small request! Changing or training a nurse who takes blood tests is not professional! Large bruises remain on the arm.
Roman Tseluyko
18.03.2017
Positives
I liked everything, the treatment was on par, the doctor suggested which procedures were best. Everyone was kind and friendly! For the money I paid, it’s hard to find something better!Negatives
The cuisine is a little monotonous, although almost everything is tasty.
NATALIA KOSTINA
17.03.2017
Positives
I think that the service of this hotel and its spa treatment is higher than the stated three stars. Excellent service, excellent food, a very competent spa doctor and attentive and caring staff. This hotel has everything your soul and body need!
Maira Abdildayeva
17.03.2017
Positives
Good day! We booked a tour on the website during the low season at the best price. Very beautiful resort town, beautiful hotel building. The rooms have everything you need. Quality food. The vast majority of staff are very polite and helpful. The treatment plan is well organized. If there were more procedures, it seems to me that the hotel could qualify for 4*. Excursions... Shopping... We had a great rest and time! Thank you!Negatives
There is always a fly in the ointment in a barrel of honey. But with the listed advantages these are trifles
Larisa Panchenko
16.03.2017
Positives
I liked absolutely everything: from the moment of check-in (I arrived at 12:00, official check-in was from 14:00, I didn’t have to wait), to the treatment procedures and the condition of the room. I stayed at the "English Court" from February 20 to March 2 in single "economy" - 409. The room is small but cozy; quite decent WiFi. The weather at this time was not pleasant, but the room was very warm, we even had to turn off the radiator and open the window. At the reception you can ask for a thermos with hot water, which is provided free of charge; There are umbrellas in case of rain. I asked the maid for an iron and ironing board, they brought it to my room, the service was free. When cleaning the room, disposable soap and shampoo/gel are provided daily. The sanatorium does not have its own swimming pool, but for the 10 days of my stay they issued 3 vouchers for a 1.5 hour visit to the pool in Lazne V. There is a sauna, but I did not use it. The food is wonderful, initially I booked half board with treatment, then rebooked for full board with treatment. I have never regretted it. When you went on an excursion, the day before at the restaurant you ordered a lunch box to take with you and a plate of cold cuts for dinner, which you picked up at the reception upon arrival. Delicious, worthy. Very pleasant staff both in the restaurant, in the medical department, and at the reception. The price/quality ratio suited me. I ordered a transfer on the Sanatoriums website and was met with a sign exactly on schedule. Many thanks to both Sanatoriums and the English Yard sanatorium.
НАТАЛИЯ БАЛАКИНА
15.03.2017
Positives
SANATORIUMS.COM is a reliable, competent and very creative team. The videos presented on your website about sanatorium-resort treatment and, in particular, about the English Court Hotel, are completely true. Your campaign provided me and my friends with excellent treatment, decent respect, patience, tact and assistance, timely transfers and excursions. I'm glad you exist! I express my special gratitude to Vladislav Burya for his competent, patient and friendly work with me and help. My friends and I now have the opportunity to choose good treatment thanks to you. Thanks a lot!Negatives
There is no negativity in your activities!!! I would really like to ask you to publish on your website a program of excursions from Karlovy Vary from the SANATORIUMS.COM campaign
NATALYA MAKOVA
11.03.2017