references
Positives
I liked the hotel. Varied, tasty food, friendly staff, standard range of treatment procedures. I would like to come to the hotel again.Negatives
There were no negative aspects. Everything is fine.
Positives
Once again, a stay at the sanatorium leaves only positive emotions: friendly staff, excellent location, convenient schedule of procedures, varied dietary meals, including fresh juices, kefir in the evening, a rational combination of dishes to choose from. We dream of returning here again in the spring.Negatives
Please add a foot towel, this is a necessary personal hygiene item!Positives
Nice, cozy, perfectly located hotel! Friendly staff. I would especially like to mention the restaurant workers. Delicious and varied dishes, friendly waiters.Negatives
The work of the head nurse: long waits for appointments, uneven distribution of procedures, difficulties rescheduling procedures.Positives
The hotel left a very pleasant impression. Going on vacation and treatment with a friend, to be honest, I was counting on the worst option. But fortunately, our fears turned out to be in vain, which we are incredibly happy about. We arrived late in the evening and were warmly greeted at the reception by Yuri, who told us about the hotel, treatment and food in an easy and accessible manner, then carried our suitcases to the room, helped us look around the room and figure out the wi-fi. We were simply happy with such a reception. We are, one might say, avid travelers; we have lost count of how many times we have traveled abroad. We have been in different countries and on different continents, in 3-star and 5-star hotels, but we have not seen such a reception. Let us also note that Yuri managed to build a dialogue with us so naturally and at home that we decided: “We were WAITED here.” The varied menu in the restaurant, the work of the medical staff, and the cleaning of the room did not cause any comments. You can say: “There’s nothing to complain about.” Since this is our first time in Karlovy Vary, we cannot give an assessment to other hotels; perhaps, in other hotels the meeting, relaxation and treatment of guests are also well organized, and what caused us positive emotions is the norm for others, but we can safely say, that we were satisfied with the choice of hotel, vacation and treatment. Thank you to everyone who took care of us for two weeks. Sincerely.Negatives
Did not notice.Positives
In general, the rest and treatment went very well. Thanks to everyone and sanatorium com. Just don't increase your prices and you will lose customers.Negatives
After reading very good reviews I expected more. For some reason there are slightly fewer procedures than elsewhere.Positives
I really like the rest and treatment in the sanatorium, which I have already been to three times and next time I will go to the English Court. The welcome of vacationers, the attitude of the staff is excellent, the food is above all praise - thank you very much to the cooks and waiters for the excellent service.Negatives
The room was not cleaned very well, the carpets were dusty, especially in the corners of the room.Answer from Spa Hotel Anglicky Dvur
Уважаемая Раиса Ступак, благодарим Вас за отзыв. Мы проверили ковер в Вашем номере и в данный момент он в полном порядке. Убедительная просьба: в следующий раз, (а мы надеемся, что он обязательно случится), решать такие проблемы сразу же, находясь в отеле, в таком случае персонал может зафиксировать проблему и принять необходимые меры.
Positives
Nice, cozy hotel with a great location. Friendly and caring hotel staff, both medical and maintenance. Special thanks to the reservation manager Denisa for her attentive attitude to the request to make changes to the stay program.Negatives
The restaurant leaves much to be desired. Recommendations: - complement the set of plates with larger snack bars (the existing dessert plates are too small; - increase the assortment of juices to at least two; - supplement the dinner with butter and some pastries. The staff should dress more smartly (can be uniform, as if in a uniform).Answer from Spa Hotel Anglicky Dvur
Уважаемый Дмитрий Коваленко, благодарим за Ваш отзыв, надеемся, что мы еще обязательно встретимся! Что касается Вашего замечания по поводу одежды персонала, мы в курсе данного нюанса и в данный момент работаем над его исправлением, спасибо за то, что обратили на это внимание. По поводу тарелочек: количество тарелочек никаким образом не ограничено и Вы можете взять столько тарелочек и, соответственно, закусок, сколько захотите. На обеде и на ужине обязательно имеется и 2 сока и выпечка.
Positives
I liked literally everything, starting with the location of the hotel, decent clean rooms, comfortable beds, friendly service and medical staff, medical procedures, and especially the cuisine, everything is incredibly tasty and varied.Positives
Everything was wonderful: all procedures were on time, no waiting, the schedule of procedures was convenient, thanks to all the nurses performing the procedures. The medical staff, reception staff, and waiters in the restaurant are friendly and welcoming. Special thanks to the chefs for the varied and very tasty preparation of first and second courses. I will recommend the hotel to my friends and acquaintances, and perhaps I myself will come to this hotel for treatment.Negatives
No negativityPositives
Everything is fine!!! We will definitely come again! Thank you!Negatives
Replacing the massage therapist during the provision of the service is not acceptable! It is necessary not to allow vacationers to come to the dining room in outerwear and pick up salads and other food! The elders in the dining room are not fulfilling their responsibilities in this matter!Answer from Spa Hotel Anglicky Dvur
Уважаемый Игорь Егоров, благодарим за то, что обратили внимание на такие детали. Мы полностью согласны с Вами в вопросе верхней одежды в ресторане, однако, не всегда удается во время обратить на это внимание гостя, к сожалению, некоторые клиенты не обращают внимание на просьбы персонала. Что касается вопроса с заменой массажиста: это нормальная практика, которая зависит от актуальной ситуации (например массажист может заболеть или уйти в отпуск) и от загруженности отеля на данный момент.
Positives
Everything is great, everything is great, the hotel is just super. Super super. I advise everyone.Positives
Very friendly attitude of the staff towards hotel guests. Problems were resolved quickly. The room was kept constantly clean. The medical staff is very professional, Thank you for the treatment. We are going to see you again.Negatives
However, I would like to remember the day of departure to the bus station by taxi. We were charged a double fee: at the hotel, and then the taxi driver upon arrival at the station, saying that we had not paid. HA! Not because of the money, no. So that others don't get into this situation. I wrote to you about this, but there was no answer. Sincerely, the Sedov family.Answer from Spa Hotel Anglicky Dvur
Добрый день, уважаемый господин Седов! Благодарим за теплые слова в наш адрес, мы будем стараться держать свой уровень и очень надеемся, что неоднократно встретимся с Вами вновь. Что касается "минуса": нам очень жаль, но произошло недопонимание. Дело в том, что на ресепшене отеля Вам помогли приобрести билет на автобус по маршруту Автовокзал Карловы Вары - Прага, однако такси до самого автовокзала в эту стоимость не входит. Эти службы никаким образом не связаны между собой. Некоторые гости доходят до автовокзала пешком, то есть такси - это совершенно отдельная услуга, которой гость может воспользоваться или нет по собственному желанию. То есть таксист попросил с Вас оплату совершенно на законных условиях, а на ресепшене отеля был только приобретен билет на автобус, без услуги такси до него. Надеемся, что этот момент не сыграл ключевую роль, а теперь все встало на свои места. Желаем Вам крепкого здоровья и всего доброго! Коллектив отеля Английский Двор
Positives
Very good hotel. Great service. Great staff. Very tasty food and wonderful staff in the kitchenPositives
Nice building, good location. Very cozy, comfortable room. There is everything you need for a comfortable stay. Excellent food. We took half board; according to the menu, you need to order lunch or dinner in advance. Breakfast buffet, simply abundance. Several types of hot food and baked goods. Coffee, tea and juices. The restaurant is also cozy, the staff there is polite and friendly. Special thanks to all the reception staff, they help with any problem, they even bought us a bus ticket. The quality of treatment is difficult to assess, because... We were only a week after the main treatment in Poděbrady. The medical staff is trying, but the impression remains that everything is aimed at “letting through” as much of the flow of holidaymakers as possible. I didn’t like the balneo department - there is no rest after the bath, the baths are separated by curtains that you touch when undressing and dressing; in fact, it is the same with other procedures. I wouldn’t say it was very stressful, but somehow uncomfortable. I liked the gas injections, they are given while lying down and there are a lot of them throughout the body. The main thing, of course, is mineral water - the doctor prescribes a drinking course and the main treatment begins. It's a pity that the water in the baths is ordinary. I really didn’t like the commotion in the corridors in front of the doctors’ offices. Resort guests are trying to break into the office without being called and without waiting in line to “ask”, apparently because of this the woman doctor is irritated and harsh. Overall, I liked The English Court. It is very good as a hotel - to stay there to relax, wander around the beautiful city, drink mineral water. If the illness is serious and treatment is very important, then it is better to go to a serious sanatorium.Answer from Spa Hotel Anglicky Dvur
Уважаемая OLGA KHAZOVA, благодарим за столь позитивный и подробный отзыв, нам очень приятно! Мы знаем о проблеме, связанной с отсутствием зоны отдыха. К сожалению, размеры отеля не позволяют нам организовать отдельную комнату под релакс, как бы мы этого не хотели сами. Что касается "суматохи" у кабинета врача, к сожалению, это зависит только от поведения конкретных клиентов. Мы четко прописываем приемы у врача по времени таким образом, чтобы клиентам не приходилось ждать в очереди. Однако, некоторые клиенты могут прийти немного раньше, разговаривать друг с другом и стучаться в дверь, что может сильно отвлекать врача от работы. Еще раз благодарим за Ваш отзыв и надеемся на скорую повторную встречу!