references
Olga Vagina
29.09.2016
Positives
We have stayed in this hotel for the fourth time. Our acquaintance with Kalovy Vary began with this hotel in 2011. Everything is wonderful. We've been to other hotels, but it's like home. The staff does their job perfectly. Doctor Olesya Vasilyevna is simply smart. The medical staff is very attentive, the restaurant workers deserve praise. I recommend this hotel to everyone who loves a quiet, cozy holiday. Here you will find everything.Negatives
there is no negativity.
Anna Levkivska
27.09.2016
Positives
My husband and I lived for 10 days in a standard double room and underwent treatment. I really liked it! Spacious room with a balcony, equipped with everything you need for a long stay. Decent Wi-Fi. The walk to the 1st spring is 900 meters, to 6-8 - 600 meters. Personally, the water and procedures prescribed by Dr. Olesya were completely suitable for us, i.e. We felt an improvement in our well-being and mood. I liked the food - at the level of a good restaurant. In my opinion, the staff worked very well - they immediately cleared the tables after those who had already eaten, quickly brought food that had ended at the buffet, etc. There is no swimming pool here, but upon arrival we were given three single passes to use the pool at Spa 5. And it turned out to be just great - large, does not smell of disinfection, with a good Jacuzzi and massage jet. Well, the infrastructure of Karlovy Vary itself simply amazed the imagination - a bunch of parks, the Deer Leap hill, a beautiful promenade along the embankment - everything is conducive for long and pleasant walks.Negatives
Sometimes in the morning it was difficult to call the elevator and for procedures you had to walk from the 1st to the 5th floor.Answer from Spa Hotel Anglicky Dvur
Уважаемая Anna Levkivska, позвольте выразить Вам благодарность, что Вы так подробно описали наши положительные стороны и рассказали остальным потенциальным гостям о нашем сервисе. Что же касается лифта, действительно, когда в отеле очень много гостей, лифт работает “в порядке живой очереди” и иногда, его необходимо подождать лишних пару минут. Надеемся, что этот нюанс не станет решающим, при выборе Вами места отдыха в следующий раз. С уважением, менеджер отеля Anglicky Dvur Kramlová Denisa.
NADEZDA ARKAEVA
20.09.2016
Positives
Very worthy for a 3 star hotel. (Before this, for three years in a row I vacationed in a rather expensive 4-star hotel with a high rating of hotel and treatment). The food is very tasty and the service is excellent in the restaurant. The procedures that I need are all available. The bed is large in the room! Any requests were fulfilled. Second pillow, thermos, umbrella, scales for a suitcase - please. Very quiet in the room, the windows overlooked the courtyard. And there is rarely any traffic on Sadovaya Street, especially the road downhill - the engine does not strain. In general, reality exceeded my expectations, after 4 I didn’t think that I would like everything.Negatives
Break in the work of the treatment floor from 11-30 to 12. Procedures are shifted to lunch time and the regime of drinking water before lunch is difficult to comply with.Answer from Spa Hotel Anglicky Dvur
Уважаемая NADEZDA ARKAEVA, нам очень приятно, что Вы так высоко оценили наши услуги. Несмотря на то, что мы имеем только 3+ звезды, мы очень стремимся не отставать от отелей и более высокой категории и очень рады, что Вы это заметили и оценили! Что же касается соблюдения питьевого режима перед обедом: перерыв в 30 минут сделан как раз с той целью, чтобы клиенты могли прогуляться до источников, для соблюдения питьевого режима. Также можно попробовать договориться с лечебным отделением о переносе времени процедуры. Если у них будет такая возможность, они обязательно пойдут Вам навстречу! С уважением, менеджер отеля Anglicky Dvur Kramlová Denisa.
Ioann Kaleda
19.09.2016
Positives
Quiet and cozy place, close to the springs. Located close to the Orthodox Church. Attentive and responsive staff. Varied menu.
VERA BASAREVA
16.09.2016
Positives
There are pleasant memories of the holiday. Comfortable environment of a small hotel. Good food, service, friendly staff. If questions arose, solutions were found quickly. The treatment is no different from other sanatoriums. Attentive doctor, sisters. There were no failures in the organization of treatment. From conversations with vacationers, I found out that many come to this hotel many times. Advice for those planning a holiday in the Czech Republic. The best hotel booking on sanatoriums.com. Great organization! They met us, no expectations or delays, they escorted us out, they helped us with our things. Good luck to the company!
Aleksandrs Mehovičs
07.09.2016
Positives
We are very pleased, everything was very great! Pleasant and helpful staff, clean rooms, excellent food!
Elena Dmitrieva
04.09.2016
Positives
Good treatment, friendly professional staff, everything is very timely. They accommodated us as conveniently as possible. They treated our request to exchange rooms with understanding. Excellent dietary delicious food. We leave rested and healthy! Many thanks to the entire hotel team! I would also like to note the efficient work of the website sanatoriums.com.Negatives
No
GULZAIDA MEIRMANOVA
03.09.2016
Positives
The attending physician liked a good neurologistNegatives
the head nurse screams all the time, the head nurse in the restaurant is angry.
Inna Krechetnikova
01.09.2016
Positives
Excellent value for money. Very convenient location. Excellent soundproofing of the room. Good plumbing. Constant replenishment of hygiene products. Regular change of towels and bed linen without reminders. The girls at the reception are ready to help. Quality food for three stars. Sustainable Internet. Spacious, bright, cozy room.Negatives
Room 404S is located next to the old elevator. When you lie on the bed, you feel vibration and hear a hum. This was not critical for us, because people stopped driving until 11:30 p.m. Particularly sensitive people should pay attention to this. Some honey. the staff hinted that it would be advisable to purchase the missing procedures for an additional fee.Answer from Spa Hotel Anglicky Dvur
Уважаемая Inna Krechetnikova, спасибо Вам за столь положительную оценку нашего сервиса! Нам очень важно, что наши гости замечают наши старания. Хотим заверить Вас, что мы всегда стремимся поддерживать определенно высокий уровень сервиса и, как Вы заметили, в случае вопросов, всегда готовы пойти на встречу клиенту. Что касается Вашего замечания о “вибрации от лифта”. Конечно, у всех гостей разная чувствительность к таким явлениям: кто-то слышит почти каждый шорох, кто-то совершенно не замечает посторонних звуков. Как Вы правильно заметили, очень чувствительным клиентам стоит обратить на это внимание и написать нам пожелание на тихий номер. По возможности, мы обязательно предоставим. По поводу дополнительных услуг: мы очень боимся, что Вы неверно поняли наш персонал, так как скорее всего, они имели ввиду то, что если Вам по тем или иным причинам недостаточно 15 процедур в неделю, которые включены в стандартный пакет, то при желании можно докупить процедуры отдельно. Это абсолютно официально. С уважением, менеджер отеля Anglicky Dvur Kramlová Denisa.
Юлия Дзюба
29.08.2016
Positives
The room for three people is spacious and comfortable. The staff is very attentive and reactive, especially the Russian-speaking ones. Wide variety of treatment procedures. Convenient hotel location, quiet environment, proximity to sources. Good selection of fruits in the restaurant.Negatives
The quality of food was alternated every two days. Food that is delicious one day and unacceptable the next. It seems that the chefs changed for days. There was only one elevator for the entire building, which had to wait a long time.Answer from Spa Hotel Anglicky Dvur
Уважаемая Юлия Дзюба, нам очень приятно, что Вы оценили удобство наших номеров и доброжелательность персонала. Стараемся соответствовать ожиданиям наших клиентов☺ Что касается вопроса о качестве питания: повара не меняются каждый день, они обычно работают 3 через 2. Если Вы будете отдыхать у нас в следующий раз, очень просим, сразу же говорить официанту о том, что Вам не понравилось качество блюда и мы постараемся решить этот вопрос на месте. К сожалению, решать такие вопросы “задним числом” невозможно. С уважением, менеджер отеля Anglicky Dvur Kramlová Denisa.
ISHKENBAYEV NURLAN
28.08.2016
Negatives
There are long breaks between procedures, the head nurse and the restaurant administrator communicate in raised voices.Answer from Spa Hotel Anglicky Dvur
Уважаемый NURLAN ISHKENBAYEV! Благодарим Вас за Ваше мнение. Перерывы между процедурами можно объяснить тем, что некоторые процедуры, с медицинской точки зрения, требуют обязательной паузы между собой, иначе имеется вероятность, что состояние клиента может ухудшиться (подняться/понизиться давление, возникнуть головная боль). В первую очередь мы обязаны руководствоваться безопасностью. Что касается старшей сестры и главной официантки в ресторане: мы учтем Ваше замечание. С уважением, менеджер отеля Anglicky Dvur Kramlová Denisa.
Людмила Сысоева
27.08.2016
Positives
There were only Russians in the hotel, we all understood each other. Excellent service, everything is clean, beautiful, red carpets and gilded handles. The food is very good, everything is tasty, but there was a little lack of fruit. The treatment corresponded to the price, it was good, modest, but everything was basic. For example, they gave 20 gas injections per session, and in the neighboring Tchaikovsky hotel 40 per session, but the cost of the trip there was more expensive. We went with our 70-year-old grandmother, she also liked everything, especially the attitude of the staff and the service in general. We would return to this same place again.
Ирина Островская
22.08.2016
Positives
The hotel has amazingly attentive and helpful staff at the reception and in the restaurant. The workers are always kind and patient. The food is quite good. Wonderful number 505s. If next year they give me this room and a discount on payment, then I will be happy to come again. I really liked the massage therapist Karel. Under his hands she simply came to life. Excellent location of the resort.Negatives
I would like to recommend expanding the range of procedures.Answer from Spa Hotel Anglicky Dvur
Уважаемая Ирина Островская, Ваша похвала – лучшая награда для нас. Благодарим Вас, что Вы оценили работу нашего массажиста и остальных сотрудников, обещаем, что будем держать сервис как минимум на том же уроне. Спектр процедур мы расширим уже с 2017 года благодаря подведению минеральной воды к отелю. Надеемся, что Вы вернетесь к нам и насладитесь нашими новыми процедурами! С уважением, менеджер отеля Anglicky Dvur Kramlová Denisa.
VALENTINA GALIEVA
18.08.2016
Positives
I liked everything: the polite and attentive staff of the hotel and hospital, the cooks cook very tasty food. Excellent location of the hotel, close to the central colonnade.Negatives
No
Tatiana Dyakova
17.08.2016
Positives
A beautifully appointed hotel. I arrived early in the morning and was quickly checked in. Professional reception, Yana "5" for her knowledge of Russian! The restaurant offers a varied 3-course buffet plus custom-made dishes for lunch and dinner (stewed rabbit, beef, poultry, venison, various fish, etc.), salads, stewed vegetables.. Glory to the chefs! The treatment is excellent. Massage therapist Zuza, honey. sisters Marcela and all! Head nurse Yana works professionally. Special thanks to Dr. Olesya. The girl cleaned room s303 well.Negatives
Preferably more fruits
Нинель Болотникова
15.08.2016
Positives
The hotel is conveniently located in relation to mineral water sources, and in relation to the park and Tepla embankment, and in relation to shops. An up-grade was provided for the room: instead of a single standard room, they offered a double room with a view of Sadovaya Street (room C402), which was pleasing. Treatment is at a good level: all procedures are carried out strictly on time, there are no queues, there is enough medical staff, the rooms are clean. Since July, mineral water has allegedly been supplied from the springs for use in spa treatments. Dr. Olesya is very attentive and professional; within 10 minutes of examination, she makes diagnoses that completely coincide with the patient’s medical history. This is not just my opinion. The nurse who gives gas injections is very friendly, friendly and professional. The food is plentiful and of high quality. The main dishes for lunch and dinner (which are at the choice of vacationers) were never repeated in two weeks. The portions are large, but could have been smaller for diet purposes.Negatives
The room was provided in a section that previously belonged to a boarding house. The rooms in this section are after renovation, so the furniture and bathroom are new. But getting to the room is inconvenient (you need to use two elevators, go along the 1st floor and climb the stairs, the second elevator is old and makes noise when going up). It was constantly annoying. You should not try to book a room with a street view. Of course, the view is beautiful, but in the morning at 05:00 you will be awakened by the loud noise of cars delivering food and clean linen to nearby hotels. It’s bad that when scheduling procedures, the patient’s opinion is not taken into account at all. For example, I was prescribed massages for 3 days in a row, and then 5 days off, although it would be more correct from a medical point of view to schedule them every other day. To my request to change the schedule, the answer was: there are too many patients, all the time is already scheduled. I consider this answer to be incorrect in principle. The nurse who makes the schedule is very unfriendly (all patients noted this), although (in fairness) it should be admitted that she takes the blood test very professionally and painlessly. The set of dry rations that are issued when you miss a paid meal should be changed. Fried chicken sandwiches can be replaced with more budget-friendly, no-cook yogurts and fruits. Conclusion: the hotel has all the objective factors to be very popular among vacationers. You just need to work with the staff on the subject that all vacationers in the sanatorium are individual and you need to meet the wishes of the guests, and not use the phrase: there are too many of you.
tatiana khokhlova
10.08.2016
Positives
I’m happy with everything: from the work of the staff to the work of the restaurant. By the way, the food was much better than at the four-star Tchaikovsky Palace hotel, where I stayed last year. Special thanks to the staff of Sanatoriums, everything was organized flawlessly, including the transfer. There was, of course, a fly in the ointment, but these complaints are not against you. If you have tickets for the CSA flight to Karlovy Vary, on July 10, 2016, the plane landed in Prague. Passengers were informed about this mid-flight. Moreover, no intelligible information was provided. Panic began among the passengers, and you understand that many were over 70 years old, their blood pressure had jumped, they were in a pre-infarction state, because... Many people had booked transfers to KV airport. Only after the plane landed we were informed that buses would be provided that would take us to KV, but again they did not say where in Karlovy Vary. The hassle continued even when we were seated on the buses, but they didn’t leave for about 40 minutes, it was terrible heat, the air conditioning didn’t work, the driver was running between the bus and the organizer of transportation to KV, all on his nerves. In the end, we were taken to the Karlovy Vary airport, where the ordered transfers were waiting for us. In general, we arrived at the sanatorium more than three hours late. I repeat once again that you have no claims against Sanatoriums in connection with this epic with the ChSA, but maybe you can somehow influence this airline so that they solve their financial problems not at the expense of the health of passengers. Once again, many thanks to your team for the good organization of the holiday, as well as for the savings (compared to travel agencies). See you again!
Nataliia NOVIKOVA
09.08.2016
Positives
Wonderful food, sensitive and responsive staff, good treatment. I am waiting for the supply of mineral water and I think that the quality will become even higher. See you soon, English Court. Special thanks to Vlad for his attentive attitude towards his clients. All the best. Natalia Novikova.Negatives
There is always something that can be improved. I would like a little decor in the single rooms.
genrih sherman
05.08.2016
Positives
amazing we were very pleased with everything thank you we want to come next year
Любовь Бахметьева
02.08.2016
Positives
I was very pleased with my stay. Excellent location of the hotel on a quiet street, calm, friendly atmosphere. The staff in the restaurant is medical and clearly knows their stuff. The rooms are cleaned very well. You can contact the reception with any question and get help. I especially want to mention Alena, who was very patient and attentive when we had some minor difficulties. My overall rating for all is 5 .Negatives
I would like there to be more light dishes on the menu that you can order for dinner.
TATIANA PETRUN
01.08.2016
Positives
- The reception service works well. Polite, tactful, answer all questions, help solve problems. - I would like to note the good work of the pastry chef. - The lack of a swimming pool is compensated by issuing tickets to the city swimming pool.Negatives
- There is not enough fruit in the diet. For several days, restaurant workers gave fruit to each guest, which, in my opinion, is unacceptable. But now it’s summer and there’s an abundance of fruit! - Poor quality of pillows. - There are no covers on the beds. - The rooms do not have air conditioning. - There is no hair conditioner in the bathroom.
НАТАЛИЯ АРТЕМОВА
30.07.2016
Positives
We had a very good rest. We will try to come here again. Thanks to all the hotel staff.
Александр Привалов
25.07.2016
Positives
The food is excellent, but there are few dietary dishes. Excellent location, close to the center, but the street is quiet.
Friedrich Airich
18.07.2016
Positives
Thanks to staff! Especially to masseuse Susa. Koch and his people are also real professionals! We felt very comfortable and will be back! See you soon, Airich family.
мауле жумадилова
18.07.2016
Positives
I really liked everything. I will definitely go next year. Thank you all very much!!!!!
Vasilisa Nesterova
16.07.2016
Positives
All liked it. The breakfasts are wonderful. The cooks cook very tasty food.Negatives
Of the minuses: in many rooms the heated towel rails in the bathroom do not work. This is important if you are with children or living for more than 2 weeks. And, I would like more fruits and sweet dishes for lunch and dinner.
Anzhelika Milto
15.07.2016