references
Mariia Klushina
24.02.2018
Positives
There were problems with accommodation, but thanks to the sensitive attitude of Dr. Jahodov and the reception staff, the problem was solved. We were moved to a comfortable room with a shower.
TATIANA BABANINA
22.02.2018
Positives
I really liked everything! The hotel is located close to the springs, the staff is friendly and attentive! The room is warm and clean! The food is excellent! Thanks a lot!
Tatiana Tikhomirova
18.02.2018
Positives
I liked the hotel. The quality of accommodation, food, treatment and price correspond to the declared “three stars”. Very convenient location of the hotel. Close to the springs and to the center of the resort. I had a good rest.Negatives
There is no particular negativity. True, during the appointment the doctor did not even ask about my illnesses, she only noted the medications I was taking and asked what procedures I wanted to receive.
Елена Елисеева
16.02.2018
Positives
In general, the impressions of staying at the English Dvor Hotel remained very good: attentive staff, cleanliness in all rooms, decent medical facilities, good food.Negatives
The only thing that unpleasantly surprised us was that our room had one (albeit a large!) bed for two people. This bed is apparently quite comfortable for a married couple, but I was on vacation with a friend and this situation was very strange. To be honest, this is the first time I have encountered such an approach to accommodating clients in European hotels. It was quite unexpected and very inconvenient. It is a pity that when booking the hotel, your staff did not draw our attention to what awaited us. I would definitely book another room. Next time we will be more prudent.
Марк Плотников
13.02.2018
Positives
The friendliness of the staff. High professionalism of medical staff. Optimal set of procedures.Negatives
No pool.
Ирина Некрасова
12.02.2018
Positives
thank you for the time spent at the hotel, organization: booking transfer accommodation I organized the trip on my own and it was very convenient everything was at the proper level and in accordance with my wishes I will definitely use your services and next time about the English Courtyard hotel, overall it was very positive impression, but there were some disadvantages that somewhat overshadowed my stay in Karlovy VaryNegatives
being late, of course, is not good, but there are certain circumstances on the first day of starting treatment: 01/15/18 I was seven minutes late for dinner, arrived at 18.37 (fell asleep after adaptation and the first procedures), still it was possible to offer at least a cup of tea and not put me out out the door, and it’s not that I was hungry, no, the attitude was upsetting, and at the reception they said that I needed to set the alarm, and if I overslept, my problem is that there are restaurants on the street. The second negative point is also related to being late for the parafango procedure by 4 minutes (23.01.18 8.34), the nurses scolded me in full, giving me a whole lecture about if everyone is late... and then during the entire procedure the same nurse talked on the phone, of course not about work issues (15 minutes) this also does not contribute to calm and relaxation, but if you come earlier or set a time for the nurse an hour or two earlier, this is not a problem, as I understand, the faster we are all served and the work day is completed, the better, and talking on the phone during procedures and nurses talking about personal things in front of patients is a common thing in this office, of course, in two weeks of my stay I was late twice, this is very bad, but can I promise that next time I won’t repeat myself? although I consider myself very punctualAnswer from Spa Hotel Anglicky Dvur
Уважаемая госпожа Некрасова! Благодарим Вас за тёплые слова в наш адрес! Нам очень жаль, что у вас остались не только положительные, но и негативные эмоции. Однако, все наши работники работают строго по определённому графику. Например, повара уходят домой в 19:30, именно поэтому было невозможно приготовить ужин, когда Вы пришли в 19:37 (мы всегда готовим только свежее, не храним заранее приготовленное.) Что касается опоздания на процедуры: если человек опоздал на процедуру, время процедуры должно быть уменьшено на то количество минут, на которые он опоздал. Это сделано для того, чтобы те клиенты, которые пришли вовремя, не были вынуждены ожидать. Так как наш отель стремится поддерживать высокий уровень обслуживания, некоторые правила должны строго соблюдаться. По поводу разговоров во время процедур: к сожалению, пост-факт нельзя понять если сотрудник обсуждал рабочие вопросы или личные, но, в любом случае, мы провели с персоналом беседу на тему телефонных разговоров во время работы. Спасибо, что обратили на это внимание.
андрей кошель
11.02.2018
Positives
Good location, spacious room, but not everyone is like that. Very tasty breakfast, but not enough fruit.Negatives
The treatment is at the level of an average spa, not a sanatorium. Two doctors, one is very praised, but we were unlucky - complete indifference... very early dinner, you don’t have time after the excursion. In general, everything is ok, consistent with the level, but nothing outstanding
Наталия Павлова
06.02.2018
Positives
Good location, comfortable spacious room, excellent food. Very friendly service staff. Quality treatment.Negatives
There were disruptions in the operation of the elevator in the second building. Fortunately, they were quickly eliminated.
Aleksandr Glukhov
01.02.2018
Positives
Many thanks and gratitude to all the staff of the spa hotel and managers of the sanatoriums. Com for organizing the trip, the quality of treatment and food, for your kindness and attention! I will plan my next trip to the same hotel with an excellent location and through the above site. Thanks everyone!!! Excellent holiday!Negatives
No
ирина иванова
30.01.2018
Positives
The impressions are very good. The entire hotel staff works very efficiently, the rooms are cleaned perfectly, the medical staff is very professional, the food is simply homemade, they are always ready to help at the reception, so thank you to everyone for such a pleasant stay.
Дмитрий Тимко
29.01.2018
Positives
Nice hotel. I liked almost everything.Negatives
I didn’t like the doctor. She was unfriendly and somewhat unsatisfied. The rest of the hotel staff and the spa department worked perfectly.
Vera Prudilko
29.01.2018
Positives
Quiet. Tasty food.Negatives
The doctor's goal is to distribute procedures so that the offices are not empty. There is no effect from this treatment
Татьяна Попова
17.01.2018
Positives
The location of the Hotel is good, it is possible to walk to the springs, which is necessary when relaxing and at the same time receiving SPA treatments. The procedures are standard, everything is in moderation and on schedule. Many procedures are located on the 5th floor, walking is a wonderful exercise, which brought joy (especially if there is an elevator), forcing yourself to move is wonderful. I was very pleased with the pool membership. Pleasant, helpful staff, my room was spacious, I was pleased with the sufficient number of hooks in the bathroom and the bathroom equipment. For the month of November, the Hotel was warm, which created a feeling of comfort. Excellent cuisine, 8 varieties of salads, 3-4 side dishes, 2 types of hot soups for lunch, you want to try everything, but this is not physically possible. Low bow to the chefs for their art of cooking. This Hotel is a worthy place for relaxation and treatment in Karlovy Vary, I can recommend it to my friends.Negatives
- in my room the card (key) reader was buzzing very loudly, I had to take the key out at night and then there was perfect silence, although there was an elevator next to the room. - very tasty food, but even trying a little bit of everything is impossible, it turns out to be gluttony.
Людмила Розанова
10.01.2018
Positives
I liked everything very muchNegatives
There was no negativity
Светлана Ковалева
10.01.2018
Positives
Thank you very much for the very nice welcome! I liked everything - transfer; hotel location; quiet, warm, clean, comfortable room; varied, tasty and plentiful food; very friendly attitude of all hotel staff; all medical procedures prescribed by the doctor.Negatives
There was no negativity
olga osipova
07.01.2018
Positives
Everything was wonderful, I didn’t even expect such a warm welcome. The staff was polite, liked the cozy room, balanced meals, honey. The staff is attentive, I didn’t want to leave. I really want to come again in 2018 and I recommend the English Court Hotel to everyone.Negatives
No
Юрий Молчанов
24.12.2017
Positives
good location, nearby springs and a wonderful walking area along the Tepla River, very friendly and positive medical staff who work on the 5th floor, in the bathroom department - not very good, as if we were disturbing them. Daily cleaning and change of towels as needed.Negatives
The food was disappointing: it is considered to be dietary, but this is far from the case. For breakfast, you could offer cheesecakes, casserole, pancakes or pancakes, rather than just an omelet and sausages. Very salty and peppery, the portions are large for those who wish, although you can add 1/2. Although we tried to choose something that was as close to the diet as possible, there was nothing to choose from, my stomach often hurt, I had to limit myself to a side dish and salad, my husband got food poisoning and was sick for a day. It seems that there is no nutritionist at the sanatorium. And the dining room staff is very attentive and friendly. It’s difficult to understand by the name, and once they bring it, you can’t replace it.Answer from Spa Hotel Anglicky Dvur
Добрый день, уважаемый господин Молчанов! В первую очередь хотелось бы поблагодарить Вас за высокую оценку работы нашего персонала. Разрешите разъяснить несколько моментов по указанным Вами "минусам". 1. Буфет на завтрак достаточно разнообразный. Имеется возможность выбора как соленых, так и несоленых блюд. К сожалению, угодить абсолютно всем гостям невозможно, но мы стараемся:) Например, мы ввели в меню оладьи (1 раз в неделю). 2. Нам очень жаль, что во время своего пребывания Вы не сообщили о своих проблемах ни персоналу в ресторане, ни доктору. Когда клиенты обращаются к нам с проблемой во время своего пребывания, мы всегда стараемся решить ее на месте и создать наиболее подходящий вариант питания / лечения для клиента. Решать что-то постфактум, к сожалению, невозможно. 3. Что касается проблем с названиями блюд: Вы всегда можете обратиться к персоналу за разъяснениями и они обязательно все объяснят. Мы очень надеемся, что если Вы еще раз решите посетить наш отель, у Вас не возникнет недопонимая и останутся только положительные эмоции.
Svetlana Bulatova
23.12.2017
Positives
All liked it. Good location of the hotel, wonderful menu, friendly staff, decent treatment.Negatives
No
Ирина Портная
20.12.2017
Positives
Everything is just great and wonderful. Everyone is pleasant and polite: at the reception desk, honey. staff in the restaurant. The quality of food is very tasty! The medical workers are great professionals. The maids clean quickly and efficiently. Close to the springs. I am very pleased with everything! Thank you!
Galina Zykova
14.12.2017
Positives
This is not the first time in Karlovy Vary, we have always booked a 4* hotel, but this time, due to objective reasons, the 3* English Dvor hotel was booked. And to be honest, I was very pleased; I did not expect such a reception and such service. Both the treatment (procedures) and the food and the attitude of all the staff were at a good level. During the procedures, Marcela was always greeted with a smile, in the restaurant Alena was always welcoming, at the reception Yuri was always happy to help. But I would especially like to mention the reservation manager Denisa, who fulfilled all my wishes for a good holiday and a great stay at the hotel. Sanatoriums, as always, is on top, everything is impeccable and punctual! THANK YOU VERY MUCH!!! I don’t understand people who come for 5 days but want to have 20 procedures and write negative reviews.Negatives
NO
Albert Prudnikov
11.12.2017
Positives
Many thanks to the entire hotel team for their attentive and warm attitude during our stay at the hotel. We were completely satisfied with the accommodation, food and cleaning.Negatives
The only negative was that we were at the hotel during the renovation and were not able to see the final result. How to transform a hotel after renovation for Christmas and New Year.
Сергей Семенов
06.12.2017
Positives
Everything is great. Very friendly attitude of absolutely all the staff.Negatives
There are no cons)).
Natalia Strekalovskaya
05.12.2017
Positives
Hotel location, medical care.Negatives
The hotel is currently undergoing renovations in the dining room, the area has been reduced, there are drafts, there is a lot of construction smell, workers move around during breakfast, lunch and dinner. We believe that this is a complete disregard of the hotel management for guests and unsanitary conditions. Compared to our previous visit to this hotel, the food has worsened, primarily in the main dishes. We will not go to this hotel again.Answer from Spa Hotel Anglicky Dvur
Уважаемая госпожа Стрекаловская, Нам очень жаль, что реконструкция ресторана так негативно повлияла на Ваш отдых. Частичная реконструкция ресторана длилась всего 14 дней и мы делали все возможное, чтобы она не сильно повлияла на рабочий процесс. Мы понимали, что некоторым гостям может не понравится факт реконструкции, поэтому мы предлагали различные альтернативы: питание в соседних отелях или же обед/ужин в номер. Мы думаем, что с нашей стороны мы попытались войти в положение гостей, но, к сожалению, Вы не выбрали ни одну из предложенных возможностей. В данный момент реконструкция почти закончена и мы надеемся, что она повлияет на наш ресторан с позитивной точки зрения и наши гости будут намного больше довольны сервисом и блюдами. Очень жаль, что Вы больше не посетите наш отель и не сможете оценить все плюсы обновленного ресторана, который мы делали в первую очередь для наших постоянных клиентов. Předem mockrát děkuji, Kramlová Denisa Rezervační oddělení Hotel***Anglický dvůr
Шкердина Ирина
03.12.2017
Positives
The staff and the hotel itself left a very good impression. The organization of recreation, food and treatment is excellent. All procedures are provided strictly on time, so there are no queues. Very good location of the hotel, no noise and close to the source. This was my first time in Karlovy Vary, and I think I was lucky with the hotel. I think that next time I would gladly relax in the English Courtyard. I will recommend him to friends and acquaintances! Thank you!
Ирина Михайлова
30.11.2017
Positives
Excellent location of the hotel. Good treatment. The staff is very friendly. All liked it.Negatives
No
тамара швецова
27.11.2017
Positives
Considering that the hotel is 3 stars, the treatment corresponds to this. We liked.Negatives
I would like the procedures to last at least 25 minutes, especially baths and massages. I know for sure that in other sanatoriums the duration of procedures is 25-30 minutes (in Jáchymov, for example)
Аигуль Искакова
27.11.2017