references
Positives
Excellent treatment. The cuisine is the best among sanatoriums. There are no complaints about the work of the staff. Everyone is very attentive.Negatives
Perhaps a little expensive.
Answer from Spa Hotel Anglicky Dvur
Уважаемый г-н Иванов, мы очень рады, что Вы остались довольны всеми услугами нашего отеля и самое главное теми моментами, на которых мы акцентируем самое большое внимание - качественные продукты питания в ресторане, индивидуальный подход к лечению и чистота во всем отеле. Надеемся на скорую встречу! С уважением, Hotel Manager
Positives
In my opinion, the sanatorium offers the best balance between price and quality of its services. We stayed at the English Dvor sanatorium twice.Negatives
1. I was surprised that sportswear is allowed for guests in the restaurant. 2. My husband and I left the sanatorium on the day of departure before breakfast, which was included in the price of our stay. The rations that were given to us at the restaurant the night before were of poor quality. This is unacceptable for the level of this sanatorium.Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Чусовлянкина, спасибо за высокие оценки качества услуг нашего отеля. Дополнительно приносим свои извинения за качество сухого пайка, с менеджером по ресторану мы обсудили данный вопрос и уже поменяли форму/наполнение данной услуги. Желаем Вам всего хорошего и надеемся на скорую встречу в отеле Английский Двор! С уважением, Hotel Manager
Positives
I really like Yuri’s work at the reception, thank you for his help regarding how to get to anywhere. The work of the kitchen and their service in the hall are superb.Negatives
We lived in room 204, everything would have been fine, but when they walked in the room from above, it felt like they were walking over their heads.Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Ольга, мы рады, что Вы остались довольны пребыванием в нашем санатории. Благодарим за высокую оценку работы персонала на рецепции, а также качества обслуживания и питания в ресторане. С наилучшими пожеланиями, Hotel Manager
Positives
Excellent work from the staff, starting from the reception. There were problems with the number, they replaced it without any problems! Nice room, cleaning every day. Clean. Restaurant: excellent food: tasty and varied, juices, always tea, excellent coffee, cottage cheese, yoghurts. cereals, cheeses, vegetables and fruits... Whatever you want! Chef - bravo! The waiters are welcoming and friendly. Treatment: despite the fact that the hotel is small, there are very good medical facilities, qualified medical staff, polite, always in a good mood. The overall impression is excellent. I didn't want to leave and I want to come back. Thank you all very much!!Negatives
Rather than disadvantages, but wishes. I would like a bedspread. During procedures, use disposable napkins under the head.Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Шаповалова, спасибо за высокие оценки качества услуг, питания и работы персонала нашего отеля. Ваше предложение насчет покрывала обязательно примем во внимание. При проведении процедур у нас всегда выдаются одноразовые салфетки под голову и тело.С наилучшими пожеланиями, Hotel Manager
Positives
I would like to note the work of administrator Yuri. I thank him for the attention with which he communicates with arrivals and his desire to help in resolving all issues.Negatives
We can say there was no negativityAnswer from Spa Hotel Anglicky Dvur
Уважаемый г-н Андрей, спасибо за высокие оценки качества услуг, питания и работы персонала нашего отеля. С наилучшими пожеланиями, Hotel Manager
Positives
This was my first visit to Karlovy Vary: late January - early February 2020. I liked everything. The hotel is located very well - on a quiet street and at the same time close to the city center and springs. The food is varied and tasty. The room is warm and cozy. The bed is comfortable with a good mattress and pillow. Good medical facilities and wonderful medical staff - professional and very friendly and responsive. The reception staff are attentive and quickly help solve any problems that arise. I would like to express my special gratitude to Yuri. He always greets you with a smile and cordiality. I would like to express my deep gratitude and convey my best wishes to all the staff of the English Court Hotel. I really hope to come again..Negatives
Personally, I have no negativity.Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Спиридонова , спасибо за максимальную оценку Вашего пребывания в отеле Английский Двор. Мы очень рады, что наш отель смог удовлетворить все пожелания, ради которых люди приезжают в Карловы Вары. Всегда будем рады Вас снова приветствовать в нашем отеле. С уважением, Hotel Manager
Positives
I have been traveling to Karlovy Vary since 2014. Very cozy resort. Conveniently located for both treatment and excursions.. No problems with the language. The English Yard sanatorium suits all parameters.Negatives
The food in the restaurant is of high quality. But there is a drawback. If a dish runs out, it is no longer taken out. The same thing with fruits and pastries... There are no pastries for dinner, not even any cookies.Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Беркина, спасибо за высокие оценки качества услуг нашего отеля. Рады Вас проинформировать, что теперь на нашем буфетном столе присутствует сладкая выпечка и домашние десерты как на обед, так на ужин. Желаем Вам всего хорошего и надеемся на скорую встречу в отеле Английский Двор! С уважением, Hotel Manager
Positives
I rested at the hotel in the first half of February. I am satisfied with the service, treatment and food. Everything was wonderful! The food deserves special praise! Thank you for a wonderful vacation! I hope to come back to you again!Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Григорьева,, спасибо за высокую оценку нашей работы и надеемся скоро увидеть Вас снова. С наилучшими пожеланиями, Hotel Manager
Positives
Everything is greatNegatives
The nurse takes a blood test without gloves, this is unacceptable!Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Карзан, спасибо за высокие оценки качества услуг нашего отеля. Дополнительно приносим свои извинения за ситуацию с забором анализа, это была единичная ошибка в одной конкретной ситуации. Нашим главным врачем и медсестрой были предприняты все меры, чтобы данная ситуация не повторялась. Желаем Вам всего хорошего и надеемся на скорую встречу в отеле Английский Двор! С уважением, Hotel Manager
Positives
All liked it.Negatives
We did not receive the promised birthday (anniversary) presentAnswer from Spa Hotel Anglicky Dvur
Уважаемый г-н Прудилко, спасибо за максимальную оценку лечения и расположения нашего отеля. Все Дни рождения наших гостей мы не пропускаем мимо, стараемся поздравить и уделить внимание каждому имениннику. С уважением, Hotel Manager
Positives
This is not the first year at the English Yard sanatorium. As always, I really liked everything. I really liked the attitude of the resort staff. The medical and technical staff are highly professional..Negatives
One problem is that prices will rise next year.Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Бабкова, спасибо за высокую оценку работы нашего мед.персонала, мнение наших пациентов очень важно для нас. Мы стараемся, чтобы качество питания и уровень обслуживания были всегда на высоте! Стоимость этих продуктов питания и материала с каждым годом иногда и днем все дороже, поэтому мы вынуждены подстраиваться и немного регулировать нашу ценовую политику. Желаем Вам хорошего здоровья и надеемся на скорую встречу в Английском Дворе! С уважением, Hotel Manager
Positives
Thank you very much, I liked everything.Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Луговская, спасибо за максимальную оценку Вашего пребывания в отеле Английский Двор. Мы очень рады, что наш отель смог удовлетворить все пожелания, ради которых люди приезжают в Карловы Вары. Всегда будем рады Вас снова приветствовать в нашем отеле. С уважением, Hotel Manager
Positives
A large group of relatives and friends have been coming to the English Courtyard Spa Hotel for the sixth year now. I like the treatment, the medical staff, the food, the location of the hotel. Thank you all very much!Negatives
Inconvenient entrance to the hotel itself (heavy stairs at the entrance): difficult to bring in and take out suitcases. We talk and write about this every year. I would like the hotel to offer physical therapy and yoga classes. The spa hotel has medical staff who are qualified in this matter. All you need is a room, which is probably available in the hotel.Answer from Spa Hotel Anglicky Dvur
Спасибо за информацию. Постарайемся исправится, чтобы Ваш отдых был максимально комфортный. Спасибо. С ув. Паблина.
Positives
As always everything is great!Negatives
There is no ramp at the entrance to the hotel.Answer from Spa Hotel Anglicky Dvur
Уважаемый Марк, спасибо за высокие оценки качества услуг, питания и работы персонала нашего отеля. Мы уже утвердили срок на пристройку пандуса при входе в отель. Надеемся Вы сможете лично оценить нашу работы уже при следующей поездке в Карловы Вары! С наилучшими пожеланиями, Hotel Manager
Positives
We liked everything. Very good location, friendly and helpful staff. The food is simply excellent, in 10 days the dishes were not repeated even once. The environment is conducive to walking, very clean air, beautiful nature. All this together has a very positive effect on the body. We are very pleased with our stay at the English Court sanatorium. Thank you very much. We'll try to come back again.Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Назырова, спасибо за максимальную оценку Вашего пребывания в отеле Английский Двор. Мы очень рады, что наш отель смог удовлетворить все пожелания, ради которых люди приезжают в Карловы Вары. Всегда будем рады Вас снова приветствовать в нашем отеле. С уважением, Hotel Manager
Positives
The accommodation is exactly what we wanted. Very good specialist in pneumopuncture.Negatives
- boorish attitude of the head nurse! Rude, does not want to meet vacationers halfway. The nurses are very loud and constantly communicate with each other during procedures, making it uncomfortable. All procedures are reduced in time to 10-15 minutes. In their free time, they try to do unscheduled procedures for 200 CZK. Put on the conveyor. During oxygen therapy, the chairs are uncomfortable, squashed, and do not provide vitamins or even WATER during this procedure. My question is why? They answered - this is a 3 star hotel!!! Sorry, do not do this procedure either as or at all, since 8 you are 3 stars. In the restaurant for 10 days of stay - 2 pastries and then a dry terrible cupcake, but other dishes are good!!! And one more thing: why are fruits cut? Cut bananas are black, oranges are dried...Answer from Spa Hotel Anglicky Dvur
Добрый день! Кресла новые уже заказали. Процедуры внеплановые не проводим и не берем за это деньги. Спасибо. С ув. Павлина.
Positives
I love Karlovy Vary very much, we feel great after the treatment. Water and gas injections are great. This is not the first year we have been relaxing in the English Court. Everything is fine. Thank you all very much! We returned tonight. We'll come again.Positives
We are resting for the second time. Excellent location of the hotel, next to the springs. Impeccable work of the reception service, especially many thanks to Irzhena and Yuri for their attention and hospitality. Nice rooms, cleanliness and order, no complaints. Excellent food. There was an atmosphere of good relaxation and good mood throughout.Negatives
NoPositives
Very good hotel. Excellent location, good medical facilities, excellent food, tasty and varied... Comfortable room. At the reception there is a friendly Yura, who immediately creates a cordial, homely atmosphere and is always ready to help. There is a most beautiful city all around, revealing a new side with every walk.Positives
Everything was at the highest level. Liked everything . We want to come againPositives
The dry baths are very good and the staff is very helpful. The reception is responsive and many thanks to the entire hotel for the relaxation. Especially Yuri and the girls at the dry baths.Negatives
Procedures reduced to 10 minutesPositives
We stayed for 12 days in a two-story room with three of us. In fact, this is one room with very high ceilings, which was divided in half in height. In winter you can ventilate well and sleep. In summer it will most likely be very stuffy. Attentive and polite staff. The food was top notch. The cook cooked very well and tasty. It would be nice if you could choose between half board breakfast-dinner and breakfast-lunch. Since there were holidays, we often had dinner with friends from other hotels somewhere in a restaurant. The location is very convenient. Nearby is the Colonnade and all the springs. There are 5 parking lots near the hotel. Reservations must be made immediately along with your hotel reservation. Otherwise, you may be left without parking near the hotel. There are other parking lots, open or underground.Negatives
There is a sauna and Turkish bath. The sauna itself is in good condition. The Turkish bath is in a terribly dirty state. It is not possible to use due to dirt and unpleasant odor. It is impossible to stay in the rest areas after the sauna, because... the furniture for relaxation is all old and about to break, the ceiling is peeling and threatens to fall on your head. Urgent repairs and replacement of furniture are needed. We arrived the day before the holidays and we were informed by the doctor and the head nurse that during our stay they would not have time to do a blood test. Which turned out to be untrue. Because after lengthy discussions, one of the three people finally got the analysis done. No one even bothered about any compensation for the paid and not performed blood test. It’s not clear why declared and paid for procedures need to be fought out?Positives
A small cozy resort. The medical staff is responsive and friendly, they can take you to procedures earlier than the appointed time, sometimes this is very convenient. The food was varied, the dishes were not repeated in two weeks. The rooms are warm, we slept with the window open (we visited in January). The room was two-room, we had a 15-year-old daughter with us, very comfortable accommodation, each on its own territory. We took coupons for a free visit to the salt cave in Lazne 5, but did not go to the pool.Negatives
The windows faced the roadway, and since it was stuffy in the room, we slept with the windows open, so from 5 in the morning we no longer slept, as the municipal services for collecting and removing garbage began to work, it was too noisy. Also, in our opinion, the pillows were not comfortable, they were somewhat lumpy (but this is most likely our nit-picking). When we booked the sanatorium, we had laboratory tests included in the price for all three of us, but the doctor said that they wouldn’t do tests on a 15-year-old girl, I still didn’t understand the reason (there may be a different methodology for conducting a biochemical blood test between an adult and a teenager, I Don't know).Positives
Everything is great! I left a positive review in the hotel book. The sanatorium is excellent! The service is excellent!Negatives
Steps! It's hard to lift your suitcase up the stairs. I think this is not very good. I can’t even imagine how a disabled person could get up to the hotel.Positives
I have stayed at this hotel 2 times. Good, hearty breakfasts, lunch and dinner: you choose the main course, your choice of side dish. Compared to last year, we added breakfast pastries and fruit. Renovated medical department, good treatment, but there are some nuances. The doctor examined me the first time and the second time. One procedure didn’t work for me, but I changed it without any problems. The tests were done once, and then I received the results at the appointment.Negatives
Room: it was blowing very strongly from the window, the bed was next to the window and the radiator, not even a meter from the radiator. As a result, you close the windows with curtains so that it doesn’t blow, it’s hot from the radiator when it’s running, plus you can’t reduce them, they work, as I understand, every 20/30 minutes and the room becomes completely cool, you close the radiator and it blows. The safe didn't work. Wifi didn’t really work, if instant messengers and social networks were ok, then I couldn’t watch a movie in the evening. The shower does not have closing doors like in the video, but a curtain. The taps in the sink were leaking heavily, and as a result, all day long a large puddle formed on the shelf. The bathroom is cramped, the toilet is located opposite the radiator, you have to wriggle around, it was uncomfortable. Food: onions in all salads, sometimes in potatoes and omelettes. Cleaning: in 10 days the linen was not changed. It got so funny that I was looking for a cleaning lady, because... There was no toilet paper in the room :) Treatment: nurses changed to -1. I focused on inhalations, but the standards for cleaning inhalers and basic hygiene were not followed. Small tubes are not changed after a person, I was shocked. Previous nurses changed it in front of you with tweezers, but here, if they changed it, it was with their hands, yeah, just after cleaning the bathtubs, they didn’t change it at all. A lot of water accumulated in the tubes/hoses, which is simply unacceptable. Honey. my sister made a mistake on parafango where I should put it, she also argued, in the end she read it and, without apologizing, changed it after 5 minutes. Funny. It’s unpleasant to listen to nurses arguing with each other in front of patients. For some reason, a paid massage lasts not 20 minutes, but 15. Probably the situation with inhalers was the last straw, when my inhaler failed, because... When I coughed, I lowered the hose and the water poured out, then the blonde nurse pulled my hand back and was rude, saying that I was spinning the wheels on it. I will say goodbye to this hotel forever.Answer from Spa Hotel Anglicky Dvur
Добрый день, после отъезда пациентки был номер проконтролирован. На окна мы поставили прокладки от ветра, номера каждый пятый день убираются, в ванной комнате краны отремонтированы. На бальнео отделении было проведено совещание. Спасибо . С уважением Павлина :