references
Positives
As for the hotel's work, the rating is excellent, only gratitude and admiration. Thanks everyone! The holiday was a success, the room was wonderful, the cleanliness was perfect, special thanks to the maids, the highest class! The restaurant pleased us with its assortment; the fish dishes made to order were very tasty. They work well and cook very tasty food. Excellent soups and baked fruits. Thank you!Negatives
All our inconveniences were associated with the “treatment”. The check-in took place on Sunday afternoon, the doctor's appointment was scheduled for Monday 13.15-13.30. Monday disappeared as the day I started taking the procedures. All other procedures were prescribed starting at seven in the morning with almost no break, which called into question the morning intake of water and even breakfast. After a bath in November, run to drink water in old age to the source, which opens at 6.30, and the hotel is located on a slight slope, not the “first line”. This moment upset me the most. The impression was that the medical department wanted to “work through” all the patients in a couple of hours and be free. The desire of patients to take water and have a quiet breakfast is not taken into account. After the second doctor's appointment, this problem was resolved. I would like to note the procedures that were done very professionally: gas injections and dry carbon dioxide baths. Very high class specialists!
Answer from Spa Hotel Anglicky Dvur
Уважаемая Марина, благодарим Вас за высокую оценку нашего отеля и персонала! Надеемся, что мы неоднократно с Вами увидимся. По Вашему замечанию: суббота и воскресенье - выходные дни в лечебной части, поэтому прием врача был назначен на следующий рабочий день, это обычная практика во всех отелях. Прием был в обед в связи с тем, что в ноябре у нас был на 100% заполнен отель и при такой загрузке приемы идут с 7 утра и иногда до вечера. Однако, КОЛИЧЕСТВО ПРОЦЕДУР у Вас ни в коем случае не пропало, и в оставшиеся дни Вам были предоставлены все процедуры, которые Вы должны были получить за свое количество дней. Что касается времени процедур, оно назначается таким образом, чтобы все гости успели получить назначенные им процедуры в определенный день, при очень большой загрузке. Когда клиента время не устраивает, он может попросить у сестры о переносе времени процедур и если такая возможность будет, клиенту обязательно пойдут навстречу. Однако, как Вы написали сами, потом ситуация изменилась - так как в отеле стало немного меньше людей. Менеджер отеля Anglicky dvur Kramlova Denisa.
Positives
The hotel became a second home for my friend and me. We go 2 times a year. We feel free to recommend it to friends and relatives, but we are afraid to over-praise it in case we end up without a ticket. I was shocked that during the off-season the hotel was almost completely occupied! The years have taken their toll, but we are sure that we will live with the English Court for a while. Keep up the good work!!!Positives
I liked everything, starting with the receptionist, they were attentive and responsive, especially Natalya. Good location, decent rooms, decent food. Thanks for the massage Lyudmila.Negatives
no negativityPositives
Karlovy Vary is a wonderful resort for a holiday with family or alone, amazing nature, friendly people, most of whom speak Russian, you can wander around the city, climb hiking trails in the mountains, go on excursions to neighboring countries, improve your body, and If you like shopping, then you are here too - you have the opportunity to visit outlets in nearby countries.Positives
Excellent combination of price and quality, no negativityPositives
I liked it very much, everything was at a high level. We will come next time. Thanks a lot!Positives
I was very pleased with my stay at this hotel. This is not my first time in Karlovy Vary. This hotel is located near the springs on a quiet street. The staff is friendly. All procedures are performed at the hotel exactly at the appointed time. The hotel is clean and warm. I was placed in a double room overlooking the courtyard. The room is spacious, quality furniture, comfortable bed. Daily cleaning of the rooms. The food is varied and deliciously prepared.Negatives
there is no negativePositives
Wonderful food, excellent waiters, Russian-speaking staff, reception - super!Negatives
NoPositives
The most optimal DISTANCE FROM SOURCES, there is wonderful shopping along the way: beautiful shop windows are pleasing to the eye, there is a forest very close with a wonderful path to the observation deck, along which everyone can easily and calmly climb to the top, for those who wish, there is a cafe along the way where you can sit quietly, have something to drink, have a snack, and at the same time breathe the air of a beautiful mixed forest (no worse than in Kislovodsk) - this is also one of the procedures for cleansing the lungs and saturating the blood with oxygen. Meals: for breakfast there is always (I have been there several times) excellent coffee, dried fruits , muesli, etc. d. Everything for us - even umbrellas! Everything is great!Negatives
Negative impression from the reception representatives, where did the lovely, friendly Veronica and Denisa go? ! The current ones, in my opinion, are completely unprepared for welcoming guests; always preoccupied with something, never smiling, and their appearance is far from office-appropriate, and not helpful. not friendly.Positives
the vacation was a success! the number was S205. The windows overlooked the rock, the silence was perfect! the food is excellent. even the “cold plates” that were waiting for us after the excursions were beautifully decorated. Very smiling, friendly staff both in the restaurant and in the medical building. Excellent. professional doctor Olesya Kovach, found the cause of many ailments and determined further treatment. Massage therapist Karel is beyond praise! The hotel administration congratulated the birthday girls at lunch with beautiful flower arrangements, and the birthday people were given a bottle of champagne, which was very pleasant... The location of the hotel, in our opinion, is simply ideal - on a quiet Sadovaya street and not far from the springs.. A special “thank you” to the Sanatorium team, canceled flight, had to reschedule, endless consultations - there was help with everything.Positives
The English Court Hotel is a three-star hotel, offering almost the entire necessary range of medical procedures in the main building, so in this regard it is convenient to relax and be treated there. The food is normal for people who require dietary nutrition. Of course, the weather was not very helpful to us - it was constantly raining. But this is already the cost of the season. True, we have been to Karlovy Vary many times and this weather has never happened before at this time.Positives
All liked it. Responsiveness of the staff, calmness, excellent food. I would like to visit this hotel again.Positives
The most positive impressions from the work of the reception and restaurant. Kindness, responsiveness. Thank them very much! When checking into room 108 (sewage smell in the room), I immediately asked to change the room, and was provided with another room at no additional charge. It's nice that the room has towels for the pool. I highly recommend the transfer from this hotel with Evgeniy. Large, clean minibus, good driver, helps with luggage. Finish your meal in comfort, don’t take a taxi. For all questions about Karlovy Vary, shopping, excursions, everything to him.Negatives
Compared to another hotel in Karlovy Vary where we stayed last year (100 euros cheaper and 4 stars), fewer procedures were performed. Last year, my children received daily massages, baths, inhalations, and phototherapy. Here the main procedures are prescribed every other day. A very harmful lady works in the balneology department. I witnessed how my child, after a bath, was sent into the corridor to wait 15 minutes for his time for inhalation, with two free inhalers. This was the first time I encountered such an attitude towards children in Karlovy Vary. In inhalers he only changes the cardboard tips, he does not process the tubes. Even if the department is free, they never take you to the procedure ahead of time. Doesn't turn on the bathroom lights even after the child asks.Answer from Spa Hotel Anglicky Dvur
Уважаемая Anastasia Perevoznik, Нам очень приятно, что Вы отменили профессионализм наших работников! Очень надеемся, что положительные впечатления все же взяли верх и мы еще неоднократно с Вами встретимся! По Вашим замечаниям: В 4 звездочных отелях процедур действительно больше. Однако, мы 3 звездочный отель, и то кол-во процедур, которое у нас предлагается, полностью соответствует “норме” 3х звездочных отелей (15 процедур для взрослого и 10 для ребенка). Одним из наших главных правил является: “не навредить”. Карловарское лечение имеет довольно сильный эффект и для детского организма ежедневные массажи и ванны не всегда могут хорошо сказаться на самочувствии. Именно этим правилом и руководствуется доктор, назначая ряд процедур. К сожалению, правило “чем больше, тем лучше” – тут абсолютно неприменимо. Все остальные случаи, о которых Вы пишите, возникли, по всей видимости по причине недопонимания. В любом случае, мы хотим извиниться перед Вами за то, что Вам пришлось испытать негативные эмоции. Мы хотим уверить Вас, что персонал всегда возьмет клиента пораньше, если прибор действительно свободен, но клиент не всегда может об этом знать – прибор могут чистить, там может быть другой клиент (например собираться после завершения процедуры и тд) Что касается ингаляторов: по гигиеническим предписаниям мы обязаны менять картонные наконечники после каждого клиента. Потребность в чистке трубок после каждого клиента отсутствует (так же по правилам гигиенических контролей). Через ингалятор воздух вдыхается, то есть по трубкам проходит стерильный пар и микробов там быть не может никаким образом. С уважением, менеджер отеля Anglicky Dvur
Positives
Wonderful sanatorium. Very cozy. Excellent food. Wonderful people work there. Everything is homely, cozy and comfortable.Positives
I rested in October 2016. I’m happy with everything. It was especially pleasant to communicate with Yura, who met me at the sanatorium reception desk. Excellent masseuse Zuza, competent doctor. Cozy, friendly atmosphere. I'd be happy to go back there again.Positives
I really liked it. Friendly, friendly staff. The menu in the restaurant is very well designed. It’s not very convenient to visit the pool in another building, but it’s not annoying. Walking is never unnecessary, especially in a sanatorium-resort environment.Negatives
The next moment was not very clear. I booked a single room with a street view. Upon check-in, I was placed in a double room overlooking the courtyard. At the reception I received an explanation that “sanatorium.som” cannot know the location of the windows, I received a double room as a gift from the hotel. But "sanatorium.som" always stipulates the location of the windows.Positives
I had good impressions of my stay at the English Dvor Hotel. Very friendly staff at the reception and restaurant. The food was excellent, we had breakfast and lunch and were very pleased. We were placed in a room with the letter S... i.e. in the old wing, the elevator was a little annoying, but then we got used to it. Doctor Olesya Kovach is a very competent specialist, head nurse Yana is a professional, you can see right away, she took blood from my vein, I have very bad veins, she got to me right away, did everything clearly.Negatives
There is practically no negativity, just a wish to the hotel staff: you have a very nice hotel, wonderful rooms, beautiful furniture, well, replace the pillows, it was very annoying to sleep on a folded terry robe.Positives
The price-quality ratio is quite consistent.Negatives
Upon arrival at 11 am on this day there was no appointment with the doctor and, accordingly, no procedures were prescribed. It was planned to connect spa procedures to mineral water in September, but this was not done.Answer from Spa Hotel Anglicky Dvur
Уважаемый Sergei Kuznetsov, благодарим за Ваш отзыв! Процедуры и визит к врачу всегда назначается на следующий, после приезда день. Исключение бывает в том случае, если клиент связался с отелем заранее и предупредил, что приедет рано, соответственно успеет на лечение. Так как отель не знает во сколько приедет клиент (это может быть 10 утра, а может быть 10 вечера), по умолчанию лечение переносится на следующий рабочий день, то есть составляется запись к врачу. Подключение отеля к минеральной воде ожидается в 2017 году. С уважением, менеджер отеля Anglicky Dvur Kramlová Denisa.
Positives
the hotel is located on the most picturesque street. Placement quickly and efficiently. The hotel's halls look very dignified, everything is clean and nice. A single room was booked, but I was accommodated for free in a double room overlooking Sadovaya Street. The room is large and good, comfortable mattress. I really liked the food in the hotel restaurant, the quality and quantity of the dishes were excellent. The portions are large. During the excursion we ordered a packed lunch. I liked the treatment.Negatives
There are no negative aspects at all!!! One small minus is that I took a boiler with me, BUT the fork does not fit, they have a different standard. I went down to the reception, they gave me a thermos, and when I wanted to drink tea, I went down to the reception, where they heated water for me and poured it into the thermos!!! Well done, you got out of the situation. We ask the hotel to put kettles in the rooms, your level is such a good one that the service could be raised a little more.Positives
The stay and treatment at the hotel left the best impressions. Single room economy fully corresponds to the description on the website. The location on the first floor corresponds to our second. The view of the wall did not bother me at all, since I spent very little time in the room. The food is excellent, very tasty and varied. The restaurant workers are friendly and serve quickly. Tables are not assigned for the entire stay, which I consider a big plus. There were never any problems with free places. The treatment was sufficient and my health has improved significantly. The medical staff is friendly, procedures are strictly on time. All staff speak Russian. I would definitely come to this hotel again.Negatives
Thin pillows (one of a kind)Positives
Personal vejlivo-terpeliviy. Grubostey ne bilo. Thank you very much!Negatives
Ne ochen ponatno s qazovimi ukolami: skolko doljno bit, kakoy optimalnıy kurs ukolov? Mojno predlojit jelayushim klientam za dopolnitelnuyu platu dopolnitelnoye kolichestvo. Den ekskursii pereputali, ne izvinilis.Positives
Thank you everything is very excellent. There will be many good impressions and memories of the resort and the hotel staff. Excellent cuisine and staff in the restaurant. I will definitely come again.Positives
Excellent assessment to doctor Olesya. I also give excellent marks to the hotel restaurant.Negatives
Treatment at the hotel is weak.Positives
I stayed in this hotel for the second year and liked everything. Special thanks to the chef.Negatives
Not a negative, but a suggestion to provide the room with a clothes brush.Positives
This is my 3rd time staying at this hotel. I am satisfied with the location of the hotel, the quality of treatment and the accommodation conditions. Very good doctor Olesya Kovach. Attentive and conscientious. In my opinion, he is a very good specialist. Wonderful massage therapist Karl. His hands are simply magical. In general, all the hotel staff: at the reception, in the medical department, in the restaurant are very attentive and helpful. I think - the quality is fully consistent with the price. Thank you for a wonderful vacation! I also want to thank the sanatoriums for the timely information and convenient booking system.Negatives
I have no negativity or any complaints. There are, of course, hotels of a higher category, but this is a different price category.Positives
We rested from September 11 to 24. We booked a hotel on the website sanatoriums.com. We arrived wonderfully. Instead of an economy room, we were placed in a standard room at the hotel, overlooking Sadovaya Street. Thanks a lot! The room is clean. Cleaned daily. The procedures were carried out precisely on time. If necessary, it was possible to reschedule the procedures to another time on the same day. Doctor Olesya was very attentive. In our free time we walked and went on excursions. We enjoyed going to the pool in the evening. The food is generally very good and varied, a large selection for breakfast, meat and fish dishes for lunch, and very often baked goods. I especially liked the sweet pancakes with fresh fruit for dinner, it’s a pity that they weren’t available more often. Thanks to the cook. Special thanks to everyone who helped make our vacation useful and unforgettable.Negatives
Of the minuses: there was little fruit, and those that were there needed another week to ripen, but we bought grapes, peaches, plums ourselves... At the end of the stay, it seemed that the cook had changed. The food became not tasty at all: some strange soups, dried fish, not tasty meat. In general, we didn’t leave hungry, but we didn’t enjoy it. I didn’t like the primitive “packed rations” that replaced three meals a day. But these are minor things. We had a great time. There is a desire to come again, and again to the English Court.Answer from Spa Hotel Anglicky Dvur
Уважаемая Ольга Ткаченко! Благодарим Вас за отзыв и за высокую оценку нашего сервиса! Самая большая награда для нас - желание гостя вновь посетить наш отель. Очень надеемся, что у нас с Вами сложатся продолжительные и очень приятные отношения:) По поводу Вашего замечания о кухне: повара у нас за время Вашего пребывания не менялись, в отпуск также никто не уходил. То есть кухня работала в обычном режиме. Очень просим Вас в следующий раз, как только у Вас появятся замечания о качестве пищи, сразу же сообщить об этом официанту, чтобы он передал повару. Такие вопросы необходимо решать на месте, к сожалению, решать такое “задним числом” - невозможно. Вопрос о спелости фруктов мы постараемся решить с компанией, которая предоставляет нам данный товар. “Сухие пайки”, к сожалению, не могут заменить полноценное трехразовое питание, так как цель “сухого пайка” - не нагружать человека дополнительным грузом, а не оставить его голодным в дороге. В любом случае, мы стараемся предоставить своим гостям качественное питание: в набор обязательно входит мясной (с копч. курицей) сандвич, фрукт, сок, печенье. Эти продукты можно легко перевозить и хранить. В любом случае, мы благодарим Вас за Ваши замечания - они очень полезны. С уважением, менеджер отеля Anglicky Dvur Kramlová Denisa.
Positives
I really liked everything, the hotel, the food, and of course the treatment.Negatives
No negativityPositives
We rested at the hotel for the second time, and we were very pleased with our stay, just like our last visit. Excellent price-quality ratio. The hotel is very nice, everything has been renovated, all rooms are kept clean, although room cleaning varies greatly depending on the day of the week. The food is still excellent, everything is prepared with high quality and tasty. I would especially like to note the work of the hotel staff: everyone is very friendly, attentive and responsive, ready to help with any issue. I especially want to note the work of Marcela, who professionally performs procedures and injections, Katya is always very attentive and friendly, massage therapist Karen is a true professional, his massages cannot be called formal, although before he returned from vacation, my husband and I wanted to give up massages. Restaurant employees work efficiently and quickly: they clear dishes, set tables, and serve orders. We are very sorry that we did not have an appointment with Dr. Olesya, we remember from last year - a very professional examination, attentive attitude, very important appointments after the test results were received, we constantly use the recommendations received from Dr. Olesya last year.Negatives
Upon arrival, we were accommodated in a very small and uncomfortable room, although we had booked a standard accommodation option; the request to change the room was fulfilled promptly after paying an additional 50 Euros.Answer from Spa Hotel Anglicky Dvur
Уважаемая EVGENIYA ZARYN! Особенно приятно получать отзывы от наших постоянных клиентов, которые остаются довольны качеством предоставляемых услуг и подтверждают остальным клиентам, что наш сервис остается на определенном уровне. Мы благодарим Вас за столь подробный отзыв и надеемся, что из года в год будем радовать Вас нашими службами, а Вы нас – своим присутствием! Что касается замечания по поводу номера: изначально Вам был предоставлен стандартный номер, который Вы заказывали. Однако, стандартные номера могут отличаться друг от друга, так как у нас историческое здание, архитектурные особенности которого не позволяют создать абсолютно идентичные номера. Поэтому один номер действительно может быть чуть меньше другого, но никак не меньше, заявленных 15 кв. метров. Номера распределяет компьютерная система, соблюдая максимально плотную загруженность. Доплата за смену номера в 50 евро у нас официальная, стоимость объясняется внеочередной уборкой номера и сменой постельного белья а так же “ручным” изменением всей таблички заселения (последующих приездов), чтобы освободить необходимый Вам номер. С уважением, менеджер отеля Anglicky Dvur Kramlová Denisa.