references
Negatives
I didn’t like the young doctor, she wrote down the procedures for the morning and then told you today no one will do them and the procedures disappeared and she didn’t replace them.
Answer from Spa Hotel Anglicky Dvur
Добрый день, спасибо за ваш отзыв, а также высокие оценки качества нашего питания и расположением отеля. Приносим свои извинения за доставленные неудобства с процедурами. Возникло недопонимание при первичной консультации с врачом, новое расписание можно было забрать следующим утром. Мы обязательно передадим Ваше замечание директору отеля, чтобы в дальнейшем избежать подобных недоразумений. Надеемся увидеть Вас снова! С уважением, команда отеля„Английский двор“
Positives
Thank you everyone for a great holiday and treatment.Answer from Spa Hotel Anglicky Dvur
Добрый день! Спасибо за высокую оценку нашей работы. Будем рады видеть вас снова. До встречи! С уважением, команда отеля „Английский двор“
Positives
I recommend the spa hotel Anglicky Dvur to everyone who wants to support their health. It starts at the reception. Very friendly, always with a nice smile, helpful staff from the first minute, creating a very pleasant atmosphere. The medical staff is very professional and friendly, they will find an individual procedure plan for you that is well adapted to your problems. All procedures are carried out punctually and professionally. Food is very diverse, attention is paid to culture (Muslims), vegan, diet and sw. Many different fruits and salads are offered. Pastries, just like at home! Cleanliness 1+, many thanks to lovely ladies. All of these services from the staff provide customers with a high level of comfort and a good mood. Thank you very much and all the best to all the hotel staff. I'll be back :)Answer from Spa Hotel Anglicky Dvur
Sehr geehrte Frau Vogel, vielen Dank für Ihre fantastische Rückmeldung! Wir freuen uns zu hören, dass Ihnen Ihre Zeit bei uns sehr gefallen hat. Wir wünschen Ihnen alles Gute und hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Mit freundlichen Grüßen, Ihr Team von Anglicky Dvur.
Positives
Liked everything .Answer from Spa Hotel Anglicky Dvur
Добрый день! Спасибо за ваш позитивный отзыв об отеле. Мы стараемся для вас! Будем рады видеть вас снова в качестве гостей нашего отеля! С уважением, Администрация отеля „Английский двор“
Positives
Very friendly and helpful staff, good food, hotel in a good location, pleasant processes, I would like to highlight the massage at Viačislava, I would definitely recommend it. I will definitely come again!Answer from Spa Hotel Anglicky Dvur
Dear Ms. Bujanauskė, thank you for the positive feedback! We are pleased that you were satisfied with our staff, the location, the food and especially the massage at Viačislava. Your recommendation and intention to come back are the best confirmations for us. See you soon! Kind regards, your Anglicky Dvur team.
Positives
I am sincerely grateful to doctor Lesia, the reception staff, medical workers and specialists; pneumoacupuncture, massage, oxygen therapy, parafango, and all the service personnel who performed everything necessary correctly and at a high levelNegatives
there is no negativeAnswer from Spa Hotel Anglicky Dvur
Добрий день! Дякуємо, що знайшли час і залишили відгук. Дуже приємно, що відпочинок у нас вам запам'ятався і сподобався. Ми будемо чекати нових зустрічей з вами! З повагою, команда готелю Англійський двір
Positives
The cook is great! The food is quite good.Negatives
The room's windows overlooked the stone wall, the backyard, and the outlet of the ventilation system. Very dark room. This is very uncomfortable. And the kitchen smelled all the time. This is absolutely a nightmare.Answer from Spa Hotel Anglicky Dvur
Добрый день, спасибо за Ваш отзыв. Очень рады, что Вы остались довольны качеством нашего питания. Приносим свои извинения за доставленные неудобства связанные с номером. В следующий раз, пожалуйста, обращайтесь непосредственно на рецепцию отеля, наши сотрудники всегда готовы Вам помочь и предоставить свободные варианты для переселения. Надеемся, что однажды Вы вновь посетите нас! С наилучшими пожеланиями, Администрация отеля
Positives
We rested at the sanatorium for the second time and were very pleased. Clean, comfortable. The service is at a high level, the staff is friendly. The medical workers are competent, the procedures were prescribed correctly. Special thanks to the massage therapist Roman. The food is dietary, balanced and very tasty. Low bow to the cook. The restaurant has good service, the waitresses are polite. We dream of visiting this sanatorium more than once.Answer from Spa Hotel Anglicky Dvur
Здравствуйте, Виктор. Благодарим за отличный отзыв, мы очень признательны. Для нас очень ценно то, что вы остались полностью довольны визитом к нам и поставили столь высокую оценку нашей работе. Обещаем и в дальнейшем оправдывать ваши самые высокие ожидания! Приезжайте, ждём вас в гости снова! Всего вам наилучшего! С уважением, Администрация отеля „Английский двор“
Positives
I liked the hotel, polite and helpful staff, good service. Very nice and pleasant staff in the restaurant. Polite maids. As for the treatment, everyone was also satisfied. The daily selection of dishes may be small, but very varied (every day something new). I liked everything about the hotel.Negatives
Probably the only drawback of this hotel, in my opinion, is the lack of a swimming pool, although there is a bathhouse and there are also rooms with a bathtub. But still, I would like a pool. Despite this shortcoming, most likely I will come back here again.Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Бердниркова! Спасибо, что уделили время и оставили отзыв. Очень приятно, что отдых у нас Вам запомнился и понравился. Отсутствие бассейна мы компенсируем бесплатным билетом в плавательный комплекс Термал. Будем рады видеть Вас снова в качестве уже постоянных гостей нашего отеля! С уважением, Администрация отеля „Английский двор“
Positives
Thank you very much for staying at your hotel! We liked everything. I would especially like to thank the service staff, waiters and cook who are trying very hard. The choice of food is not large but there is enough of everything and everything is very tasty! The rooms are clean but need to be renovated, this is the only negative. Thank you very much The girl at the reception (dark with glasses, unfortunately I don’t know her name) is very polite and will always help if you have any questions.Answer from Spa Hotel Anglicky Dvur
Уважаемая Дарья, благодарим Вас за такой добрый отзыв. Мы рады, что Вы смогли высоко оценить все наши услуги и работу персонала. Обязательно передадим всей нашей команде Ваши слова благодарности. Будем рады видеть Вас снова! С уважением, Администрация отеля „Английский двор“
Positives
Thank you to all the staff of the sanatorium! You work well to ensure that everyone who came for treatment and rest is satisfied. You have a great chef! Special thanks to him - everything was very tasty, and I also thank the children working in the kitchen. I will definitely come again!Answer from Spa Hotel Anglicky Dvur
Доброго дня, хочемо висловити подяку за відгук про нашу роботу. Ваші теплі слова - найкраща похвала для нас. Ми зробимо все можливе, щоб ви і надалі відзначали в нашій роботі тільки позитивні моменти! Ми також будемо вдячні за рекомендації! Всього вам найкращого. З повагою, Адміністрація готелю Anglický Dvůr
Positives
Everything is excellent: location, amenities, food, procedures. The staff (at the reception, in the dining room, in the hospital, and catering) are very friendly and welcoming (except for one negative point...).Negatives
The unpleasant moment is associated with the massage therapist. I had 5 massages: 1st general (paid), 2nd and 3rd partial (included in treatment), 4th and 5th Thai (paid). Thai - everything is wonderful. But on the 5th floor (where the procedures take place): It is very unpleasant that during the first, additionally paid, general massage, from the first to the last minute of the massage they do not give you any hints, but almost extort you to bring a “tip” (I was told the amount of 10 euros, my wife - 20), because “After all, massage can be done in different ways...” I ended up canceling the next general paid massage (I originally booked two additional paid ones) and replaced it with a Thai one. But because Neither I nor my wife brought anything “in the beak” (I think that in such a situation it’s disgusting to leave types), then the 2nd and 3rd partial (included in the treatment) massages took place in complete silence (even without a response to “hello” / goodbye from my side). But not a word more about types.Answer from Spa Hotel Anglicky Dvur
Добрый день! Спасибо за высокую оценку нашей работы. Считаем необходимым поставить Вас в известность о том, что данный сотрудник /массажист/ был уволен еще на испытательном сроке. Это был новый человек в нашей команде, который, к сожалению не понял основных принципов и задач нашего отеля - а именно забота, ощущение уюта и комфорта для каждого гостя. Несмотря ни на что нам очень приятно, что отдых у нас Вам понравился. Будем рады видеть Вас снова, до скорой встречи! С уважением, директор отеля „Английский двор“.
Positives
I really liked the hotel /English Court/, from the Rezeption to the room cleaning. Everyone is very friendly and willing to help if you have any questions. The food is varied and in sufficient quantity. Everything is clean and comfortable. Five plus from me personally. Thank youAnswer from Spa Hotel Anglicky Dvur
Мария, добрый день! Спасибо за то, что выделили время и оставили отзыв о нашей работе, мы это очень ценим! Обещаем и в дальнейшем оправдывать ваши самые высокие ожидания! Желаем крепкого здоровья и всего самого наилучшего. С уважением, Администрация отеля „Английский двор“
Positives
Clean, bright, large rooms, pleasant staff.Negatives
You get addicted to the clean air and the massages!Answer from Spa Hotel Anglicky Dvur
Dear Svetlana , thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at SPA hotel Anglicky Dvur. Our goal is always to exceed your expectations! We hope to see you soon! Your Hotel Management
Positives
Hello to all hotel staff. It was a pleasure to relax with you and get some treatment. Thank you for all the services received in all areas. The young people at the reception are very responsive. We received answers to literally all questions. We recommend your hotel to everyone.Answer from Spa Hotel Anglicky Dvur
Елена, добрый день! Спасибо за то, что выделили время и оставили отзыв о нашей работе, мы это очень ценим! Обещаем и в дальнейшем оправдывать ваши самые высокие ожидания! Желаем крепкого здоровья и всего самого наилучшего. С уважением, команда отеля „Английский двор“
Positives
We were very pleased with all the staff. Upon arrival, we were met by Mikhail and Nadira, they explained everything to us in great detail and throughout our stay they were always attentive and friendly, with all questions that did not even concern the hotel, we turned to them, they always had time and patience for us. The medical staff, starting with the doctor, who spent a lot of time with us, are also very attentive. Special thanks to Marcela, Yaroslavl and Karl. All rooms with procedures (with the exception of water ones, they are located downstairs) are nearby, very convenient. Of course, I also liked the spa, the quiet, calm atmosphere, a special plus for the tea. I was very surprised by the cuisine, the variety and quality of food, always fresh salads. It’s very clean, every drop is wiped off immediately, the girls are all 👍👍👍Always in the evening there were 2 types of ice cream and fruit for breakfast and dinner (we didn’t take lunch). The hotel is very clean and comfortable, the girls who cleaned the rooms always had a smile on their faces and asked if everything was fine with us 5+. The beds are very comfortable. We reserved parking for the car and everything was fine with that too. We were very pleased. We would like to thank the entire staff once again, we hope to come again.Negatives
We have no cons.Answer from Spa Hotel Anglicky Dvur
Здравствуйте, Вальдемар. Благодарим за отличный отзыв, мы очень признательны. Для нас очень ценно то, что вы остались полностью довольны визитом к нам и поставили столь высокую оценку нашей работе. Обещаем и в дальнейшем оправдывать ваши самые высокие ожидания! Приезжайте, ждём вас в гости снова! С уважением, команда отеля „Английский двор“.
Positives
I was here for the first time, I liked it. The hotel is beautiful and cozy, although it is starting to deteriorate. Excellent work from the staff, you feel welcome here, very attentive and friendly attitude. All requests were fulfilled literally immediately. The only thing they couldn’t help with was changing the uncomfortable pillow; I slept without it at all. I would especially like to mention Nadira at the reception, the waitress Tanya, and the physiotherapists are all excellent. I feel like my back has become easier. I would like to note the delicious and varied food, only the baked goods were modest for a 4-star hotel. (there is something to compare with). A big plus is ice cream for dinner, it was a lifesaver in this heat. I really liked the spa, a special plus for the tea in it. I would like to thank all the employees again, I hope to come to you again.Negatives
Uncomfortable pillows If they smoke downstairs, all the smoke goes into the room. But there are many more pros than cons.Answer from Spa Hotel Anglicky Dvur
Уважаемая Ирина, благодарим Вас за такой добрый отзыв. Мы рады, что Вы смогли высоко оценить все наши услуги и работу персонала. Обязательно передадим всей команде Ваши слова благодарности. Учтем ваши замечания и постараемся сделать отдых у нас максимально комфортным. Будем рады видеть вас снова. До встречи! С уважением, Администрация отеля „Английский двор“.
Positives
Very well located, everything within walking distance. Hotel made a well-kept impression. Be sure to reserve a parking space in advance! Food was very varied and sufficient. It was always refilled, no matter what time you came. There were many different dishes, so we think there is something for everyone. Reception staff was very friendly. Although they don't speak German, communication was possible satisfactorily using a mobile phone translation program. The rest of the staff and therapists don't speak German either, but their work and the treatments were still very good. They were all friendly. We felt very comfortable in this house and will visit it again.Answer from Spa Hotel Anglicky Dvur
Sehr geehrte Frau Grabowski, vielen Dank für Ihre fantastische Rückmeldung! Wir freuen uns zu hören, dass Ihnen Ihre Zeit bei uns sehr gefallen hat. Wir wünschen Ihnen alles Gute und hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Ihr Team von Anglicky Dvur.
Positives
ApplicationsAnswer from Spa Hotel Anglicky Dvur
Liebe Maria, vielen Dank für die positive Bewertung, es freut uns sehr, dass Ihnen unser Hotel gefallen hat und wir schätzen Ihren Besuch sehr. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Team von Anglicky Dvur.
Negatives
Smoking is allowed on balconies, if you live higher up, all the smoke will be on youAnswer from Spa Hotel Anglicky Dvur
Уважаемый г-н Маврушкин, спасибо за Ваш отзыв, а также высокие оценки качества нашего питании и расположения. Хотим Вас дополнительно проинформировать, что мы запретили всем гостям курение на балконах! Будем искренне рады видеть Вас снова, надеемся, что в следующий раз отдых оставит исключительно положительные впечатления. С уважением, Администрация отеля
Positives
In the second half of August, preventive treatment in the hotel "Anglický Dvůr". The location of the hotel is not too far from the Colonada. Very clean hotel, also in the room. The food was very tasty. The treatments were more than sufficient. On cold, rainy evenings we were saved in the sauna and salt cave. The sauna is new, great. The staff is very courteous and attentive. All wishes were fulfilled. The masseur made enough effort to address all problem points. I recommend this hotel to everyone.Answer from Spa Hotel Anglicky Dvur
Sehr geehrte Frau Shneyder, vielen Dank für Ihre fantastische Rückmeldung! Wir freuen uns zu hören, dass Ihnen Ihre Zeit bei uns sehr gefallen hat. Wir wünschen Ihnen alles Gute und hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Ihr Team von Anglicky Dvur.
Positives
Many thanks to all the staff, everything was very great, we were very pleased, we are planning to go to the same hotel next year...Answer from Spa Hotel Anglicky Dvur
Добрый день! Спасибо за высокую оценку нашей работы. Будем рады видеть вас снова. До встречи! С уважением, Администрация отеля „Английский двор“
Positives
We really liked it, this was our second time at your hotel, the treatment, the food, the staff were good, thank you very muchAnswer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Stancenco ! Спасибо за то, что выделили время и оставили отзыв о нашей работе, мы это очень ценим! Обещаем и в дальнейшем оправдывать ваши самые высокие ожидания! Желаем крепкого здоровья и всего самого наилучшего. ! С уважением, администрация отеля „Английский двор“
Positives
Polite and attentive staff Amazing cuisine and excellent waiter service Professional doctor and spa treatments Clear and well-coordinated room service Clean, comfortable and calm!Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Петрова, благодарим Вас за такой добрый отзыв. Мы рады, что Вы смогли высоко оценить все наши услуги и работу персонала. Обязательно передадим всей команде Ваши слова благодарности. Будем рады увидеть Вас снова! С уважением, Администрация отеля „Английский двор“
Positives
Everything is excellent!!!Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Ольга! Очень приятно, что отдых у нас вам понравился. Надеемся увидеть вас вновь! До скорой встречи! С уважением, команда отеля „Английский двор“
Positives
It was a wonderful holiday and good treatment. I liked both the hotel and its location. I would like to note the excellent work of the staff, cooks, waitresses, competent work of the doctor and nurses. Very cozy, clean, tasty. I want to come here again and again.Negatives
I didn’t find any cons, except that sometimes there was a long wait for the elevator, especially during rush hours. But this is even good. Walking on stairs is very beneficial.Answer from Spa Hotel Anglicky Dvur
Уважаемый г-н Mielke! Хотим выразить благодарность за отзыв о нашей работе. Ваши тёплые слова — самая лучшая похвала для нас. Мы сделаем все возможное, чтобы вы и впредь отмечали в нашей работе только положительные моменты! Мы также будем благодарны за рекомендации! Всего вам наилучшего и до скорой встречи! С уважением, Администрация отеля „Английский двор“
Positives
Very friendly staff. The treatment is just great. There are truly professionals working there. Massages, gas injections and other procedures were effective and brought us pleasure. Room cleaning was done every day, always clean towels and bathrobes.Negatives
In the new building in the shower rooms there are not enough shelves for storing personal belongings. Small elevator.Answer from Spa Hotel Anglicky Dvur
Добрый день! Спасибо, что уделили время и оставили отзыв. Очень приятно, что отдых у нас вам запомнился и понравился. Мы будем ждать новых встреч с вами! С уважением, Администрация отеля „Английский двор“
Positives
I would like to say a big thank you to all the hotel staff. Nadira at the reception, the girls in the cleaning department, and in the restaurant, everyone is very nice and friendly. Cleaning was done every day and the girls worked flawlessly. Special respect to the chef for a very tasty and varied menu: there is always a choice of meat dishes, side dishes, salads, appetizers, soups, drinks. Wonderful pastries and ice cream! Despite the abundance of food, you can choose a diet according to your taste. I really liked the doctor, listened to my complaints, prescribed all the necessary procedures, after treatment I felt as if I had been born again. The nurses during the procedures are very sincere and affectionate, although there are always a lot of people. The location of the hotel is ideal - it’s a 5-minute walk to the springs, back up a small hill, the steps are walking. I highly recommend this hotel.Answer from Spa Hotel Anglicky Dvur
Добрый день, Ольга! Примите нашу искреннюю благодарность за такие добрые и теплые слова в наш адрес. Мы вам очень и очень признательны! Непременно передадим ваш отзыв коллективу. Надеемся увидеть вас вновь! Обещаем порадовать услугами самого высокого качества. С уважением, Администрация отеля „Английский двор“
Negatives
The transfer from Prague Airport to the hotel was so terrible, we had to wait for more than three hours! The reservation at Anglicky Dvur was for two. In our room we had a king size bed and we had to sleep together in one bed for two weeks. At the reception when we’re trying to complain that we’re just friends not relatives we were told that unfortunately there’s no way to provide us the room with two beds.Answer from Spa Hotel Anglicky Dvur
Dear Kathrine, many thanks for your stay at our hotel and for your feedback. Unfortunately, we have not received a request for separated beds prior to your arrival. It is always better to inform the hotel in advance, so we can take care of any extra requirements. There was no possibility to resolve this situation on the spot, all the twin rooms were occupied. The transfer is arranged by our partner Sanatoriums.com. However, we are glad that you enjoyed our location, food and medical services. We hope to welcome you back to our hotel in the future! Sincerely, Your Management Team.
Positives
The hotel is located on a quiet street, a 5-minute walk to the springs. Good, varied menu, friendly staff. We will definitely come again!Answer from Spa Hotel Anglicky Dvur
Добрый день! Спасибо, что уделили время и оставили отзыв. Очень приятно, что отдых у нас вам запомнился и понравился. Мы будем ждать новых встреч с вами! С уважением, Администрация отеля „Английский двор“