references
Галина Воробьева
31.08.2018
Positives
everything is great Thank you for the holiday for the smiles for your united work
Tatiana Ivanova
29.08.2018
Positives
The location is excellent, the attitude of the staff is very friendly, the procedures are clearly organized. Thank you.Negatives
No.
Елена Строгачева
23.08.2018
Positives
Water in the springs, beautiful town. Interesting excursions. The transfer work is well organized. Very clear. Tickets for the swimming pool. Good housekeeping and clean linen.Negatives
Ugly room, with a spiral staircase. Bed under the ceiling!!! It is not shown on the website when booking. We moved into it and changed it two days later for 50 euros!!! A woman from Germany fell (young) and was taken to an ambulance; she also had an X-ray done at her own expense. In the dining room (it’s hard to call it a restaurant), they serve you with such faces that you want to swallow everything quickly and run away. They're in a hurry... like come early. We had lunch at 14:30. I had to complain. I’m not talking about baking. Whoever had time, ate it. And then they put out broken shortbread cookies from packs, just like when I was a child in kindergarten. I have been twice before to Humbolt and Royal Regent. I can't even begin to compare. Excellent there and there!!! I’m generally silent about Garden Street. I bought earplugs and slept with them!!! At 6 a.m., garbage collection and noise begin. There is a construction site nearby. And people come to improve their health and get some sleep! This is rudeness and disgrace!!! And also the miracle of signs for Russians in all the treatment rooms in Russian, “don’t knock,” like the rednecks have arrived, you’ve bothered us!!! To the doctor, if a problem arises, you also knock on the office. And silence.... is it there or not.... guess for yourself!!! And suddenly, after 5 minutes, the door opens, there are no patients there and the question is, what did you want, so... having nothing to do... they came to talk!!! In general, I’m shocked... yes, I agree, this is a three. Everything is meager and wretched... but we must at least be kinder and more tolerant. Who writes good reviews about this hotel? I really feel sorry for these people. !!! Conclusion: we need to work harder and not go to such squalor
Тибенко Людмила
23.08.2018
Positives
This was my fourth time staying at the hotel. Good combination of price and quality. Satisfied with everything: treatment, nutrition. I really want to come back again!!!
Григорий Дубенков
21.08.2018
Positives
I vacationed in Carlsbad for the first time. I really enjoyed my stay. Hotel English Dvor is a good combination of price and quality. Thanks for the vacation!!!
Ильдар Вакказов
20.08.2018
Positives
We vacationed in August 2018. We arrived a couple of hours before check-in time and got a room without any problems (we booked a triple room for 2 adults and a child). Everything is clean, tidy, the room is large with 2 rooms, there is a mini-fridge and a safe. Bathrobes, slippers, bathroom accessories were in the room, Towels are changed every 3 days and upon request. We were very pleased with the food, we took 3 meals a day - buffet, although we didn’t have enough energy to go to restaurants. Every day, orders for the main course were sent to the kitchen (there was a choice). The salads are standard, mostly the same every day. The staff are great, they are friendly, they speak Russian, and if necessary, the reception staff are ready to help you find the right shops, restaurants, transport schedules, etc. Upon check-in, everyone was given cards for 2 free visits to the swimming pool in Lazne; my wife did not go, so my daughter and I used her cards. On the very first day, we were examined by a doctor, who prescribed a drinking course of local mineral water and procedures (baths, mud, gas injections, massage, etc.). People here rest for 2-3 weeks (they say during such a period you can actually feel an improvement in well-being - I haven’t checked, I don’t know), the main contingent is 55+. Old-timers, those who come to this hotel for 5-7 years in a row, note a deterioration in the approach to treatment and nutrition (however, they still come back here))) They got the 4th floor, windows to the courtyard (a big plus, since there is no sunny side and a minimum of street noise ) There is no air conditioning, but we didn’t need it - even in the heat, the room was cool. The closest are the 11th spring and Zmeiny, you can see it on the map. It’s a very small climb up the hill, but it’s almost unnoticeable (there are hotels on the mountain, and running from there to the springs 3 times a day is scary to think about. My advice: look at Google Maps for directions to the selected hotels; if you’re going uphill, think twice). We traveled from Prague by bus and walked from the stop to the hotel in about 15 minutes. I recommend the hotel.Negatives
The down pillows were uncomfortable for us (it was possible that we could have asked the staff for a replacement - but we didn’t). The water in the shower is not very well regulated.
Раиса Ахмедьянова
16.08.2018
Positives
Everything was greatNegatives
Despite our request to leave dinner due to late arrival, there was no dinner. The staff talked very loudly among themselves while drinking procedures.
Галина Миронова
12.08.2018
Positives
For the fourth year in a row I have been coming to the English Court Hotel. I am grateful to the hotel staff for the excellent organization of treatment, accommodation, food, and staff work. The hotel is located in a quiet, beautiful place. I am glad that I am booking through Sanatoriums.com.Negatives
As a bonus, we were given passes to the pool. I have a severe allergy to chlorine! I asked for a replacement at the Salt Cave. The hotel and Lazne refused. Why?! 6 coupons were missing. Last year there was a replacement alternative.
Ninel Bolotnikova
07.08.2018
Positives
A very decent hotel. The optimum ratio of price and quality. Excellent location of the hotel. Varied and tasty food. Compared to previous years, there are more fruits and juices. It's nice that the restaurant has undergone renovation; it has become more stylish and comfortable for guests. The room has a decent amount of solid wood, a comfortable bed.. Rooms are cleaned daily, bed linen and bathrobes are changed once a week. The set of treatment procedures is standard, everything suited me. The staff is polite and responsive. I recommend the hotel.Negatives
The hotel does not have a ramp to lift suitcases from the street to the Reception.
Olga Ermolovskaya
30.07.2018
Positives
Cozy, almost homely hotelNegatives
The room needs a little renovation, the doctor at the reception should be more attentive and friendly
Ussen Akhalbekov
30.07.2018
Positives
Some positive reviews! The treatment and nutrition are great! Thank you very much to the entire staff of the sanatorium for your welcome and treatment! Very attentive staff! Looking forward to your next trip!
Светлана Нейман
29.07.2018
Positives
The weather was perfect. The service was very good. The staff was friendly. The meal was healthy. No negative impressions.
Veronika Liivik
28.07.2018
Positives
ochen vse ponravilos,ostalis horosie vpechatlenija
Валентин Черноус
23.07.2018
Positives
Great work from the Sanatoriums.com team!Negatives
The quality of Wi-Fi in the resort is unacceptable...
Tatsiana Sidarovich
23.07.2018
Positives
We are very grateful for a good time at the hotel! Wonderful treatment procedures, excellent food, excellent attitude of the staff. It’s nice that an 8-year-old child was also treated! I liked everything very much. There is no language barrier, all issues were resolved without problems. I recommend this hotel for different categories of people.
Светлана Кайргалиева
20.07.2018
Positives
Hotel location, treatment, food, everything is at the highest levelNegatives
Only the pool is missing, but the problem is also solved
Yevgeniya Klochkova
13.07.2018
Positives
This is the second time we have been to this sanatorium, everything was at the highest level, just great, we hope to visit here again. We are very grateful to all the staff. Thank you very much to your team for the excellent organization of our holiday.Negatives
There were no cons.
Faina Udler
03.07.2018
Positives
This is my fifth time at this sanatorium and this speaks for itself. I am satisfied with everything: the service, the food, the general atmosphere in the hotel - a feeling of coziness and comfort. I recommend it to everyone who wants to have a good rest, get treatment and eat delicious food in a warm and friendly atmosphere.Negatives
I can't name any cons.
Елена Чернова
01.07.2018
Positives
The hotel staff is trying very hard; the treatment is at a high level. The hotel is in a good location, quiet; you can only hear birds singing.Negatives
We booked a double room/room on the 4th floor with small windows, from such a window you can only see the roofs of opposite houses/. How does this room differ from the economy category? We were in this hotel 5 years ago, then the food was much better.Answer from Spa Hotel Anglicky Dvur
Добрый день, уважаемая госпожа Елена Чернова Нам очень жаль, что у вас остались негативные эмоции из-за номера, в котором Вы проживали. Наш отель является историческим зданием, архитектурные особенности которого не позволяют иметь одинаковые номера, поэтому каждый номер по-своему уникален. Однако, у экономов есть правило, что там всегда вид в стену соседнего здания. Номера эконом НИКОГДА не выходят окнами на Садовую улицу. Oкна номеров, которые находятся на 4. этаже, совсем незначительно меньше, чем стандартные окна. Мы надеемся на ваш следующий визит, и очень рекомендуем сообщить отелю заранее Ваши пожелания относительно номера. С уважением,
Elena Cravet
21.06.2018
Positives
Not our first time in Karlovy Vary, but this is the best hotel we have visited. The hotel has been renovated. Excellent location, very close to the springs. Wonderful work by all the staff (cleaning every day, procedures exactly as scheduled, quick check-in, etc.). Very tasty food in the restaurant, the only remark is to add a little desserts, otherwise one type of pie and only for breakfast is somehow not enough, although .... good for the figure.) maybe for the better. In general, I recommend this hotel to everyone!Negatives
No!
ELENA ALPATOVA
18.06.2018
Positives
Everything was good: the staff, the treatment, the attitude, and the food! Very friendly and responsive staff!
Olga Nurkova
18.06.2018
Positives
Good location, very quiet.Negatives
They don't know how to cook anything except meat. They put out sour salads! Be carefull. Room cleaning is excellent.Answer from Spa Hotel Anglicky Dvur
Уважаемая госпожа Olga Nurkova, Большое Вам спасибо за Ваш отзыв ! Для нас очень важно. Благодаря этому мы можем улучшить наши услуги. С Уважением,
viktor toskin
17.06.2018
Positives
attentive attitude of the doctor. conscientious attitude of the staff towards medical procedures. varied foodNegatives
The quality of food preparation is not always up to par. especially for fish dishes.
Tatiana Nikolaevskaia
09.06.2018
Positives
Attentive attitude of the doctor and all medical staff. staff, the kind attitude of the restaurant workers, as well as the daily cleaning of the maids, always with a smile. All problems and requests were resolved immediately upon contacting the reception desk. The quality of food was excellent, which is important on vacation. Thank you very much to all the staff! I wish everyone good health and personal happiness!Negatives
1. No reflex massage 2. Irrigation of gums. 3. There are no ramps for lifting suitcases 4. I lived in room S101, it was inconvenient to get to, there were a lot of stairs. I was in your sanatorium for the 2nd time and if reflex massage and gum irrigation are added, I will come to you again.
Любовь Темнова
08.06.2018
Positives
I am generally in love with Karlovy Vary. I vacationed this year in May. This is not my first visit, but it was my first time staying at the English Court. I liked everything very much: location, room, food, treatment, friendliness of the staff. And if there are any small problems that concern you personally, then with a positive attitude towards life, everything can be solved. If there are no ramps, and I can’t lift even a light suitcase, there is a very nice hotel employee, Miroslav, who helped me resolve this issue with a smile. If I have a sweet tooth and I missed delicious strudels and cheesecake puffs in the morning, this was compensated by a large number of cozy cafes where you can drink delicious coffee and eat poppy seed strudel. Be healthy, look at the world with kind eyes and the world will give you the same.Negatives
There should be no negativity on vacation, otherwise it is not a vacation. And this largely depends on your perception of the world around you.
Анатолий Френкель
06.06.2018
Positives
This year we were treated in this hotel for the third time. The work of the staff is very well organized. Excellent work by the kitchen staff. Excellent cook. Immaculate table linen, which is very nice, The atmosphere in the hotel is very pleasant. We will be happy to come again.Negatives
We didn't see any cons.
Элеонора Атанесян
06.06.2018
Positives
Excellent and convenient location of the building, friendly and attentive staff, high-quality and varied menu.Negatives
The deluxe room requires renovation, changing the door in the toilet room (spoils the interior); tiles on the balconyAnswer from Spa Hotel Anglicky Dvur
Добрый день уважаемая госпожа Атанесян! Спасибо большое за Ваш отзыв! Мы делаем все что в наших силах, чтобы улучшить наш сервис. Ваш отзыв для нас, и для этих целей очень много значит. Спасибо, Будем очень рады вашему следующему визиту. С Уважением,
Елизавета Новиченко
04.06.2018
Positives
The hotel is located on a beautiful, quiet street, close to the springs. Economy room, small but cozy, windows to the courtyard, on the wall, it suited us, because... it was quiet, only the birds were singing. There are no comments regarding cleaning, everything is fine. The food is excellent, the menu is delicious, for lunch and dinner there were not enough pastries for tea and not enough fruit, a toaster would be nice for breakfast. The staff is very kind, the boy Yura at the reception is a great guy, he explained everything in detail about the stores and printed out the bus schedule. The nurses are great, they are trying, the schedule of procedures was not very convenient at first, at my request the head nurse adjusted it a little, thanks to her. The hotel is very decent, we recommend it.Negatives
My wish is to put a toaster on for breakfast, add something sweet to tea for lunch and dinner.
Vitalii Meshcheriakov
01.06.2018