references
Positives
Everything was just great.
Answer from Spa Hotel Anglicky Dvur
Dear Ms. Stepanenko, thank you very much for your fantastic feedback! We are pleased to hear that you really enjoyed your time with us. We wish you all the best and hope to welcome you back soon. Your Anglicky Dvur team.
Positives
Many thanks to the entire team, especially the girls who work in the kitchen, they congratulated me on my birthday, it was very nice.Negatives
Please review the menu.Answer from Spa Hotel Anglicky Dvur
Hello, Anatoly! Thank you for your positive feedback. It is very valuable to us that you were satisfied with your visit to us and rated our work so highly. We will take your comments into account and try to make your stay with us as comfortable as possible. We will be glad to see you again. See you! Sincerely, Administration of the English Court Hotel
Positives
We rested for five days without treatment, so I can’t say anything about the work of the medical staff. Everything else is great! The room is clean, cleaning is done daily. The food is top notch! Breakfast and dinner are varied, the service is excellent! Thanks for the vacation!Answer from Spa Hotel Anglicky Dvur
Good afternoon,! We would like to express our gratitude for your feedback on our work. Your kind words are the best praise for us. We will do everything possible to ensure that you continue to note only positive aspects in our work! We would also appreciate your recommendations! Best wishes to you. Sincerely, Administration of the English Court Hotel
Positives
I would like to thank all the staff of the spa hotel from the bottom of my heart; Friendly welcome, cleanliness, excellent food. The transfer was well organized. All the best)Answer from Spa Hotel Anglicky Dvur
Dear Olga, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be sure to pass on your gratitude to the entire team. We will be glad to see you again! Sincerely, Administration of the English Court Hotel
Positives
We are very satisfied with the hotel overall, which is why we would like to come back. Very friendly service staff and nice therapists. Clean rooms.Negatives
Little German is spoken. With a little English and a Czech-German language app, which every smartphone has, you can get by without any problems.Answer from Spa Hotel Anglicky Dvur
Dear Mr. Zahn! Thank you for your positive feedback! We are pleased to hear that you were completely satisfied with our hotel and would like to come back. Our friendly service staff and our friendly therapists are happy to ensure the well-being of our guests. We note your comment regarding the German language and will do our best to improve our service. We hope to welcome you back soon! Kind regards, Anglický Dvůr Hotel Team
Positives
You are awesomeAnswer from Spa Hotel Anglicky Dvur
Dear Ms. Günther, Thank you for your kind feedback! We are very pleased that you enjoyed your stay with us. Your satisfaction is important to us. If you have any further requests or concerns, please do not hesitate to contact us. We are looking forward to your next visit! Kind regards, your Anglicky Dvur team
Positives
Everything was wonderful! Excellent treatments, wonderful, attentive staff! Thank you very much!Answer from Spa Hotel Anglicky Dvur
Hello Olga! Thank you for your great review, we really appreciate it. It is very valuable to us that you were completely satisfied with your visit to us and rated our work so highly. We promise to continue to meet your highest expectations! Come, we are waiting for you to visit again! Sincerely, the team of the English Court Hotel
Positives
Very nice people work at this hotel. All at the highest level.Answer from Spa Hotel Anglicky Dvur
Good afternoon, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be sure to pass on your gratitude to the entire team. We will be glad to see you again! Sincerely, Administration of the English Court Hotel
Positives
We were satisfied with everything, the food was very tasty, home-cooked 👌Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for taking the time and leaving a review. We are very pleased that you remembered and enjoyed your stay with us. It is especially pleasant to hear that you liked our cuisine, since we pay special attention to this service. We will be glad to see you again. See you! Sincerely, the team of the English Court Hotel
Positives
I really liked the accommodation: the hotel itself, the staff, the food.Negatives
I didn’t like that some procedures, which were already short, were shortened in time, in particular massage.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for your feedback. We are sincerely glad that you liked our accommodation, staff service, and food in the restaurant. We will definitely pass on your comments about the procedures to the head physician, conduct an inspection and take all necessary measures to eliminate such situations in the future. We will be glad to see you again. See you! Sincerely, the team of the English Court Hotel
Positives
Everything was perfect: food, cleaning, atmosphere, accommodation and etc. Definitely will comeback again!Answer from Spa Hotel Anglicky Dvur
Dear Olga, thank you for the fantastic review! We're delighted that you found everything perfect during your stay, from the food to the atmosphere and accommodation. We can't wait to welcome you back soon! With best regards, team of the hotel Anglicky Dvur
Positives
More spa treatments could be prescribed that we would not have to pay extra for.Answer from Spa Hotel Anglicky Dvur
Dear Mr. Forat, we thank you for your feedback and the high rating of 9.5 out of 10 points. Our treatment package includes up to 15 treatments per week, which is above average for other hotels in Karlovy Vary. Additional treatments can be purchased locally upon arrival. Dopor Kind regards, Anglický Dvůr Hotel Team
Positives
The hotel is close to the springs.Negatives
There was no ventilation in the toilet, there were three adults in the room, and for some reason this affected the bad atmosphere.Answer from Spa Hotel Anglicky Dvur
Thank you for your feedback! Thank you for pointing out the advantages of our hotel and for pointing out that the toilet is not ventilated. We will take this into account and try to correct this situation to provide a more comfortable atmosphere for our guests. Please be assured that your comments will be taken into account to improve the quality of our service. Best regards, Anglicky Dvur Hotel team
Positives
I was in the hotel for 6 days. It was very nice. Hotel is located in the heart of Karlovy Vary. There is a mineral water source in a 5-minute walk. The room is very comfortable and clean. Very nicely decorated. Is there everything you need. You can drink tea and sit comfortably in the restaurant all day long. The staff is very polite, helpful and competent. There is also a medical floor. You can get everything you need there. Physiotherapy at a high level. Special masseur Vycheslav. The food is delicious, fresh and varied. I was with 5 friends and everyone can say the same. We'll definitely come back!Answer from Spa Hotel Anglicky Dvur
Dear Ms. Alhasova! Thank you for your wonderful review! We are very pleased to hear that you had a pleasant stay with us and that you enjoyed our hotel. We are particularly proud of our medical floor and are pleased that you were satisfied with the services provided, especially the high-level physiotherapy and the talented masseur Vycheslav. We look forward to welcoming you and your friends back soon! Kind regards, your Anglicky Dvur team
Positives
- Extra wishes were also fulfilled (flowers, champagne, fruit) - Room clean - Staff very attentive if something was missing or needed - Reception is always very helpful and tries very hard to explain everything and to help you in all matters (even if the language is not quite as perfect) - rich buffet in the morning and eveningNegatives
- Hotel not a four star standard (no kettle to make tea or coffee in the room) - Furniture in the room is a bit old - Reception/hotel staff/application staff - hardly/little German-speaking, mostly Russian, some English - There are few parking spaces at the hotel, it's best to book in advanceAnswer from Spa Hotel Anglicky Dvur
Dear Mr. Forschner, thank you for your detailed feedback! We are pleased that we were able to fulfill your extra wishes and that you enjoyed the cleanliness of our rooms and the attentive care from our staff. We note your comments regarding room amenities and age of furniture and will work to make improvements. Thank you also for your praise regarding our rich buffet in the morning and evening. We hope to welcome you back in the future and make your stay even more pleasant. Kind regards, your Anglicky Dvur team
Positives
Very polite staff. Free entry to the sauna without restrictions. It left a pleasant impression. Thank you.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you very much for your feedback! We are glad that you were satisfied with our helpful staff and cozy atmosphere. Your pleasant impression is very important to us. Thank you for choosing our hotel, and we hope to see you again in the near future! With best wishes, the team of the English Court Hotel
Positives
Well, if after two stays in this hotel I want and plan to go there again, that means an absolute positive for me. But if someone likes super class and surroundings, then look for something elseNegatives
sometimes the WI-FI was weakPositives
Location of the hotel is good. staff very friendly. Treatments, especially massages in treatment rooms 2 and 4, are very good professional.Negatives
There was no hot water twice in the morning. But the whole city was affected and it was quickly remedied.Answer from Spa Hotel Anglicky Dvur
Dear Mr. Schmidt! Thank you for your feedback! We are pleased that you liked the location of the hotel and that you found our staff to be very friendly. We are particularly pleased by your recognition of the professionalism of our masseurs in treatment rooms 2 and 4. We hope to welcome you back soon! Kind regards, your Anglicky Dvur team.
Positives
All was good.Negatives
No poolAnswer from Spa Hotel Anglicky Dvur
Dear Mr. Brozmann! Thank you for taking the time to leave a review of our work, we really appreciate it! We compensate for the lack of a pool with a free ticket to the Thermal swimming complex. We will do everything possible to ensure that you continue to note only positive aspects in our work. Best wishes to you! Sincerely, the team of the English Court Hotel
Positives
Everything is wonderful as always.Negatives
There were not enough sockets near the bed in the room.Answer from Spa Hotel Anglicky Dvur
Dear Mrs. Elena, I am very pleased that you remembered and enjoyed your stay with us. We will definitely take your note about sockets into account; we have already forwarded your request to the technical department. We look forward to your return visit and promise to do our best to make your next visit perfect! Sincerely, the team of the English Court Hotel
Positives
The hotel is in the central location. In 5 minutes to water source and main street. Hotel is very clean. The rooms are well furnished and cozy. The staff is very friendly and every guest feels at home. Medical procedures are excellent. Special thanks to the massage therapist Vyacheslav. Food tastes good and varied. All the employees at the reception are professional and friendly, they will take care of all your requests. I can only recommend the hotel. Galina TrigubAnswer from Spa Hotel Anglicky Dvur
Dear Ms. König, thank you very much for your fantastic feedback! We are pleased to hear that you really enjoyed your time with us. We wish you all the best and hope to welcome you back soon. Your Anglicky Dvur team.
Positives
Good afternoon everyone, everything is fine and many thanks to the staff, everyone is very friendly and attentive, I liked it. But if the hotel has the opportunity, I would advise changing the pillows and would like to have pancakes for breakfast. The hotel is well located, not far from the colonnade, everything is convenient. We plan to come again.Answer from Spa Hotel Anglicky Dvur
Hello Elizabeth! Thank you for such a detailed review. We are very glad that you liked our hotel and are planning to come to us again. We will take your comments into account and try to make your stay with us as comfortable as possible. We will be glad to see you again. See you! Sincerely, the team of the English Court Hotel
Positives
Thank you very much! All in all, we came back in a very good mood from the vacation week we spent at the sanatorium. Despite the fact that it rained for most of the week, the vacation was a great success overall precisely because the hotel's location, service and attitude of the staff were excellent. Thanks again and recommend to others. Yvette and VinettePositives
Varied food, good treatment!Answer from Spa Hotel Anglicky Dvur
Dear Mrs. Kalinina! Thank you for your great review, we really appreciate it. It is very valuable to us that you were completely satisfied with your visit to us and rated our work so highly. We promise to continue to meet your highest expectations! Come, we are waiting for you to visit again! Best wishes to you! Sincerely, Administration of the English Court Hotel
Positives
I really liked the service at the reception and in the restaurant. Especially the girls at the reception are full of praise. It's great that there is always hot tea and a selection of teas. A visit to the thermal pool also added a great new experience. I would like the treatment to be more varied. I liked nurse Dasha the most during paraffin and other procedures, she is so fast, flies straight, and very friendly!Negatives
I would like to have more dietary options, some days there was no choice. And more options for meat dishes, because once for lunch there was only a choice of pork and fish. I can’t eat either one or the other and they just brought me pasta, although they take orders for lunch in advance and it was possible to come up with something.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you very much for your feedback! We are glad that you were able to highly appreciate all our services and the work of our staff. We will definitely pass on your words of gratitude to nurse Dasha and the entire team. Regarding nutrition, we will definitely take your comments into account. We have already developed a new menu in which every day for lunch we provide a choice of a fish dish of carp, tilapia, trout, perch, butterfish, as well as variations of a meat dish of turkey, chicken or beef. We are trying for you! We will be glad to see you again as regular guests of our hotel! Sincerely, Administration of the English Court Hotel
Positives
Very competent receptionist All questions were answered in different languages (English, Technical, Russian and partly German) Very good food, varied and nutritious offerings Very good excursion offers, highly recommended Everything clean and tidy Wonderful wellness area There is something for all ages except children The hotel is fully booked The city is beautiful and it is quiet, no noise from loud carsNegatives
It's a shame that the wellness area only opens at 4:00 p.m., many treatments end after lunchtime, then you could go to the sauna in bad weather, but it only opens at 4:00 p.m The good thing is that the restaurant is still open after dinner is over if you want to drink tea or water, but that's not in the information, you could add that.Answer from Spa Hotel Anglicky Dvur
Dear Ms. Schreiner, Thank you for your detailed feedback! We are very pleased to hear that you were satisfied with our service and that our reception staff were able to answer your questions competently in various languages. We are also pleased that you enjoyed our diverse and nutritious menu. We will take into account your feedback regarding spa opening times and see if there are ways we can improve this to provide more flexibility for our guests. Thank you for your constructive suggestions, and we hope to welcome you back soon! Kind regards, your Anglicky Dvur team.
Positives
Everything was just great!Answer from Spa Hotel Anglicky Dvur
Dear Mr. Askar! Thank you for taking the time and leaving a review. We are very pleased that you remembered and enjoyed your stay with us. We look forward to meeting you again! Sincerely, Administration of the English Court Hotel
Positives
The entire team at the hotel was very friendly and helpful. Appointments for applications well planned. We'd love to come back!Answer from Spa Hotel Anglicky Dvur
Dear Mr. Fabrizius, thank you very much for your fantastic feedback! We are pleased to hear that you really enjoyed your time with us. We wish you all the best and hope to welcome you back soon. Your Anglicky Dvur team.
Positives
Everyone was very nice and friendly. Everything central, 5 minutes walk to colonade. It was very cozy and clean. The food was very tasty.Negatives
It's a shame that there is no pool.Positives
Great location. Wonderful, attentive staff.Negatives
There is no negativity.Answer from Spa Hotel Anglicky Dvur
Good afternoon, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be glad to see you again! Sincerely, the team of the English Court Hotel