references
Positives
The hotel staff is very friendly and attentive. The cuisine is varied. All liked it. Thanks for the rest.Positives
This is my second time staying at this hotel, everything is at the level of the stated stars. The food is excellent. This year I lived in the second building, because... already at the beginning of February the hotel was almost completely occupied. The single room is small, but has everything you need. There were problems with lighting, which were resolved immediately after contacting us. I am glad that my windows faced Sadovaya Street. It may be noisy for some, but it is light. Many thanks to the administration for listening to my wishes.Negatives
There might be some way to solve the issue with stairs so that older people don’t have to carry heavy suitcases up them.Positives
Everything is great and I liked everything!Negatives
If I would like to mention some minus, but I can - it simply isn’t there.Positives
Good location of the hotel, attentive staff, including nurses, excellent quality of the room (S103), no comments on the room cleaning, all the city's attractions are within a max 20 minute walk from the hotelNegatives
I can’t say which company’s representative was at the hotel offering excursions, but he couldn’t tell me how to get to the place we were interested in on foot. Perhaps I'm being too picky...Positives
We were satisfied with everything. Good team at the hotel. Location, convenient, good. I really liked the system for ordering main courses for lunch and dinner. Every day you can try a freshly prepared dish. Special thanks to the chef.Positives
There were problems with accommodation, but thanks to the sensitive attitude of Dr. Jahodov and the reception staff, the problem was solved. We were moved to a comfortable room with a shower.Positives
I really liked everything! The hotel is located close to the springs, the staff is friendly and attentive! The room is warm and clean! The food is excellent! Thanks a lot!Positives
I liked the hotel. The quality of accommodation, food, treatment and price correspond to the declared “three stars”. Very convenient location of the hotel. Close to the springs and to the center of the resort. I had a good rest.Negatives
There is no particular negativity. True, during the appointment the doctor did not even ask about my illnesses, she only noted the medications I was taking and asked what procedures I wanted to receive.Positives
In general, the impressions of staying at the English Dvor Hotel remained very good: attentive staff, cleanliness in all rooms, decent medical facilities, good food.Negatives
The only thing that unpleasantly surprised us was that our room had one (albeit a large!) bed for two people. This bed is apparently quite comfortable for a married couple, but I was on vacation with a friend and this situation was very strange. To be honest, this is the first time I have encountered such an approach to accommodating clients in European hotels. It was quite unexpected and very inconvenient. It is a pity that when booking the hotel, your staff did not draw our attention to what awaited us. I would definitely book another room. Next time we will be more prudent.Positives
The friendliness of the staff. High professionalism of medical staff. Optimal set of procedures.Negatives
No pool.Positives
thank you for the time spent at the hotel, organization: booking transfer accommodation I organized the trip on my own and it was very convenient everything was at the proper level and in accordance with my wishes I will definitely use your services and next time about the English Courtyard hotel, overall it was very positive impression, but there were some disadvantages that somewhat overshadowed my stay in Karlovy VaryNegatives
being late, of course, is not good, but there are certain circumstances on the first day of starting treatment: 01/15/18 I was seven minutes late for dinner, arrived at 18.37 (fell asleep after adaptation and the first procedures), still it was possible to offer at least a cup of tea and not put me out out the door, and it’s not that I was hungry, no, the attitude was upsetting, and at the reception they said that I needed to set the alarm, and if I overslept, my problem is that there are restaurants on the street. The second negative point is also related to being late for the parafango procedure by 4 minutes (23.01.18 8.34), the nurses scolded me in full, giving me a whole lecture about if everyone is late... and then during the entire procedure the same nurse talked on the phone, of course not about work issues (15 minutes) this also does not contribute to calm and relaxation, but if you come earlier or set a time for the nurse an hour or two earlier, this is not a problem, as I understand, the faster we are all served and the work day is completed, the better, and talking on the phone during procedures and nurses talking about personal things in front of patients is a common thing in this office, of course, in two weeks of my stay I was late twice, this is very bad, but can I promise that next time I won’t repeat myself? although I consider myself very punctualAnswer from Spa Hotel Anglicky Dvur
Уважаемая госпожа Некрасова! Благодарим Вас за тёплые слова в наш адрес! Нам очень жаль, что у вас остались не только положительные, но и негативные эмоции. Однако, все наши работники работают строго по определённому графику. Например, повара уходят домой в 19:30, именно поэтому было невозможно приготовить ужин, когда Вы пришли в 19:37 (мы всегда готовим только свежее, не храним заранее приготовленное.) Что касается опоздания на процедуры: если человек опоздал на процедуру, время процедуры должно быть уменьшено на то количество минут, на которые он опоздал. Это сделано для того, чтобы те клиенты, которые пришли вовремя, не были вынуждены ожидать. Так как наш отель стремится поддерживать высокий уровень обслуживания, некоторые правила должны строго соблюдаться. По поводу разговоров во время процедур: к сожалению, пост-факт нельзя понять если сотрудник обсуждал рабочие вопросы или личные, но, в любом случае, мы провели с персоналом беседу на тему телефонных разговоров во время работы. Спасибо, что обратили на это внимание.
Positives
Good location, spacious room, but not everyone is like that. Very tasty breakfast, but not enough fruit.Negatives
The treatment is at the level of an average spa, not a sanatorium. Two doctors, one is very praised, but we were unlucky - complete indifference... very early dinner, you don’t have time after the excursion. In general, everything is ok, consistent with the level, but nothing outstandingPositives
Good location, comfortable spacious room, excellent food. Very friendly service staff. Quality treatment.Negatives
There were disruptions in the operation of the elevator in the second building. Fortunately, they were quickly eliminated.Positives
Many thanks and gratitude to all the staff of the spa hotel and managers of the sanatoriums. Com for organizing the trip, the quality of treatment and food, for your kindness and attention! I will plan my next trip to the same hotel with an excellent location and through the above site. Thanks everyone!!! Excellent holiday!Negatives
NoPositives
The impressions are very good. The entire hotel staff works very efficiently, the rooms are cleaned perfectly, the medical staff is very professional, the food is simply homemade, they are always ready to help at the reception, so thank you to everyone for such a pleasant stay.Positives
Nice hotel. I liked almost everything.Negatives
I didn’t like the doctor. She was unfriendly and somewhat unsatisfied. The rest of the hotel staff and the spa department worked perfectly.Positives
Quiet. Tasty food.Negatives
The doctor's goal is to distribute procedures so that the offices are not empty. There is no effect from this treatmentPositives
The location of the Hotel is good, it is possible to walk to the springs, which is necessary when relaxing and at the same time receiving SPA treatments. The procedures are standard, everything is in moderation and on schedule. Many procedures are located on the 5th floor, walking is a wonderful exercise, which brought joy (especially if there is an elevator), forcing yourself to move is wonderful. I was very pleased with the pool membership. Pleasant, helpful staff, my room was spacious, I was pleased with the sufficient number of hooks in the bathroom and the bathroom equipment. For the month of November, the Hotel was warm, which created a feeling of comfort. Excellent cuisine, 8 varieties of salads, 3-4 side dishes, 2 types of hot soups for lunch, you want to try everything, but this is not physically possible. Low bow to the chefs for their art of cooking. This Hotel is a worthy place for relaxation and treatment in Karlovy Vary, I can recommend it to my friends.Negatives
- in my room the card (key) reader was buzzing very loudly, I had to take the key out at night and then there was perfect silence, although there was an elevator next to the room. - very tasty food, but even trying a little bit of everything is impossible, it turns out to be gluttony.Positives
I liked everything very muchNegatives
There was no negativityPositives
Thank you very much for the very nice welcome! I liked everything - transfer; hotel location; quiet, warm, clean, comfortable room; varied, tasty and plentiful food; very friendly attitude of all hotel staff; all medical procedures prescribed by the doctor.Negatives
There was no negativityPositives
Everything was wonderful, I didn’t even expect such a warm welcome. The staff was polite, liked the cozy room, balanced meals, honey. The staff is attentive, I didn’t want to leave. I really want to come again in 2018 and I recommend the English Court Hotel to everyone.Negatives
NoPositives
good location, nearby springs and a wonderful walking area along the Tepla River, very friendly and positive medical staff who work on the 5th floor, in the bathroom department - not very good, as if we were disturbing them. Daily cleaning and change of towels as needed.Negatives
The food was disappointing: it is considered to be dietary, but this is far from the case. For breakfast, you could offer cheesecakes, casserole, pancakes or pancakes, rather than just an omelet and sausages. Very salty and peppery, the portions are large for those who wish, although you can add 1/2. Although we tried to choose something that was as close to the diet as possible, there was nothing to choose from, my stomach often hurt, I had to limit myself to a side dish and salad, my husband got food poisoning and was sick for a day. It seems that there is no nutritionist at the sanatorium. And the dining room staff is very attentive and friendly. It’s difficult to understand by the name, and once they bring it, you can’t replace it.Answer from Spa Hotel Anglicky Dvur
Добрый день, уважаемый господин Молчанов! В первую очередь хотелось бы поблагодарить Вас за высокую оценку работы нашего персонала. Разрешите разъяснить несколько моментов по указанным Вами "минусам". 1. Буфет на завтрак достаточно разнообразный. Имеется возможность выбора как соленых, так и несоленых блюд. К сожалению, угодить абсолютно всем гостям невозможно, но мы стараемся:) Например, мы ввели в меню оладьи (1 раз в неделю). 2. Нам очень жаль, что во время своего пребывания Вы не сообщили о своих проблемах ни персоналу в ресторане, ни доктору. Когда клиенты обращаются к нам с проблемой во время своего пребывания, мы всегда стараемся решить ее на месте и создать наиболее подходящий вариант питания / лечения для клиента. Решать что-то постфактум, к сожалению, невозможно. 3. Что касается проблем с названиями блюд: Вы всегда можете обратиться к персоналу за разъяснениями и они обязательно все объяснят. Мы очень надеемся, что если Вы еще раз решите посетить наш отель, у Вас не возникнет недопонимая и останутся только положительные эмоции.