references
Elena Georgievskaya
13.05.2017
Positives
Clean, beautiful, positive. Restaurant: tasty, varied, but few desserts. Provide more information about additional hotel services. For example, I accidentally found out that at the reception you can take a thermos and an umbrella. There is no list of TV programs in the room.Negatives
Unprofessionalism and rudeness of the nurse taking the blood test. Her work left a bruise for 3 weeks. Doctor Yagodova - I didn’t understand why it was necessary to meet with her at all, there was no sense or benefit.
Larysa Yavarovich
12.05.2017
Positives
Excellent food, comfortable accommodation, spacious room
Татьяна Зайчикова
09.05.2017
Positives
We were very pleased with our stay at the English Yard spa hotel in April-May. Once again we are convinced of the reliability and efficiency of the sanatoriums. The hotel fully corresponds to the description and reviews of vacationers. Great location. Friendly staff, including reception (especially Natalia), restaurant workers and room service workers. The food is more dietary, which suited us very much; tea, juices, kefir for lunch and dinner, varied choice of dishes, deliciously prepared. The treatment facilities are modern, procedures are performed in the first half of the day. In the future we plan to choose the same hotel and, of course, through sanatoriums.Negatives
Insufficient selection of fruits.
Светлана Неборская
08.05.2017
Positives
Responsive and friendly staff, efficient, well-coordinated work, cozy atmosphere, beautiful interiors, dietary dishes, clean cleaning, i.e. everything you need for a comfortable stay, relaxation and treatment.Negatives
Uncomfortable pillow. True, at my request it was immediately replaced.
Liudmila Brudnova
05.05.2017
Positives
Pleasant doctor Kovach, very tasty food, good room, very good cleaning, all the necessary procedures for me, nice honey. staff, reception staff were responsive to requests during your stay, good value for moneyNegatives
At the last moment, the impression was somewhat spoiled due to the following moment: A taxi was ordered through the hotel reception for a certain time, which arrived at the wrong time, 10 minutes late, which created a hassle since I might not have caught the bus to the airport - the ticket was purchased in advance and the time calculated Natasha indignantly expressed that nothing depends on her and it seems like what do I want from a cheap taxi (120 CZK for a 5-minute ride) She offered to order for 500 CZK When ordering, none of this was mentioned and I think that the hotel, if it undertakes the provision of some kind of service, even a partnership, must be responsible for it and warn about negative things in advance. I would really like mineral baths and a ramp for luggage
IGOR STUKOLOV
04.05.2017
Positives
Very good location. Friendly staff. Excellent treatment. The big advantage of eating buffet. There is a desire to come again for treatment.
Штырова Марина
03.05.2017
Positives
Good hotel. Professional friendly team.Negatives
In standard rooms with stairs, ventilation is not thought out
Владимир Андреев
03.05.2017
Positives
A good hotel, to which we would like to return. Thanks to the entire hotel team for their attentive attitude. We would like to express special words of gratitude to the person who met and saw us off at the hotel, the reception worker - Natalia.
Наталья Стрекаловская
02.05.2017
Positives
We stayed for 1 week, we really liked everything, we will definitely come to Karlovy Vary again.Negatives
We didn't find any cons.
Елена Шамина
27.04.2017
Positives
The staff is wonderful, very attentive doctor, excellent treatment and food. The location of the sanatorium in relation to the springs is convenient, beautiful Sadovaya Street. The price-quality ratio is excellent. The sanatorium has two combined buildings; rooms in the second building are more suitable for people who do not have problems with the musculoskeletal system, since there is a passage between the buildings with stairs, and you have to walk quite a lot during the day. People with musculoskeletal conditions and older people are better off booking the main building.
Александр Брагин
26.04.2017
Positives
Excellent, wonderfully located hotel! Great room, we had a suite on the 2nd floor. A wonderful cook: everything he cooked was very tasty, varied, the dishes were not repeated in 2 weeks. Not all 4 and 5 star hotels can provide such food and service. The medical staff is friendly, the treatment is standard, as everywhere else in Karlovy Vary. They provide coupons for 2 visits per week to the pool in Lazne 5. The pool is good, large, does not smell of chlorine, there are relaxation areas and hydromassage, a sauna. Excellent hotel for reasonable money, I recommend it.Negatives
It was very cold at the end of April, but this has nothing to do with the hotel.
Сергей Зорин
26.04.2017
Positives
We rested from March 31 to April 14. This was our second time at the hotel. The quality of food and treatment remained at a good level. The maids do their work conscientiously. This time we had the impression that this was the friendliest staff. Last time, the doctor saw me at the beginning of arrival and before departure, recommendations were given. (This happened in other KV sanatoriums that we visited) Now the doctor saw me on Monday, for the second time 4 days later, on Thursday. We liked the first option better. Overall, we were satisfied with our stay, but we will think about visiting this hotel for the third time.Negatives
We got a room in the second building with an S prefix on the 4th floor next to the elevator. On the first night, they could not understand the reason for the constant hum in the room; it was more than uncomfortable to sleep. In the morning we contacted the receptionist on duty. The lady looked at us like we were looking at a wall, maybe after the night. In response to our complaints, she shrugged her shoulders and said that the hotel was full and there were no rooms available. And regarding the noise, she advised me to buy headphones and sleep in them. She probably meant earplugs, but for some reason we imagined sleeping with headphones on for two weeks. We began to look for the reason ourselves and found out that the elevator had nothing to do with it. When they took out the card and turned off the electricity in the room, the hum stopped. The hum was coming from the box above the door. At night, they simply took the card out of the slot. But the attitude of the night attendant left a very unpleasant aftertaste.
Juliia Golubeva
25.04.2017
Positives
Architecture and natureNegatives
Cool attitude towards Russian guests
GALINA KUZEVANOVA
25.04.2017
Positives
Very helpful staff. I really liked the procedures. The hotel is in a great location. We have visited this hotel 3 times already. The medical staff is very qualified. I really liked Mrs. Olesya’s new procedures. Thanks everyone.
Валентина Шнейдер
24.04.2017
Positives
A good hotel with high-quality, sensitive customer service, selection of medical procedures, and food. Excellent territorial location.
Nikolay Astakhov
24.04.2017
Positives
Very tasty and varied food. Very nice and attentive staff - the reception, the dining room (Elena and Hana), and all the medical staff. New modern medical equipment.
Liudmila Sabynina
24.04.2017
Positives
I have been to this sanatorium three times already. I'll definitely be back.
Peter Klassen
17.04.2017
Positives
My wife and I were on vacation at the end of March. The weather was simply wonderful. The room was very good for a 3*** hotel. The service and medical staff are very friendly! The food in the restaurant was excellent. We would like to thank all the hotel staff for a wonderful vacation!
ольга купцова
11.04.2017
Positives
I was on vacation in April. I liked everything very much. I booked a hotel and transfer. Very convenient - we met you, brought you to the hotel, and brought your suitcase. Thank you!! The room is excellent, clean every day. The medical staff is responsive and friendly! The food in the restaurant was very good, the only thing was that there was not enough fruit. Reception - I would like to mention Yuri, very positive, polite, he will tell and explain everything. Thank you!Negatives
No
Elena Kachalova
09.04.2017
Negatives
It is very difficult to change the treatment procedure; it is almost impossible to change the room if you want a larger room or a different view from the window
Андрей Лазарев
07.04.2017
Positives
Everything is fine. The hotel is small but cozy (especially room 202), located on a quiet street. The food was good. It’s a pity that we only spent a week in Karlovy Vary.Negatives
The treatment is mediocre and spread out over half a day, so you can’t go anywhere.
Зоя Картавых
05.04.2017
Positives
I liked the location of the hotel: close to the springs, you can walk to the bus station, the hotel is on a quiet, calm street. The room is clean, cozy, warm. The reception staff are attentive, special thanks to Yuri, a polite and well-mannered young man, we contacted him several times and he always explains everything clearly and clearly. The restaurant serves and cleans quickly.Negatives
Doctor Jahodova is unfriendly and inattentive. She doesn’t listen to the patient and doesn’t delve into the problems, the doctor’s appointment turns into a formality. The nurse takes blood from a vein without wearing gloves, while the patient sits on a chair, “hand suspended.” This is already a violation of all medical laws! The 21st century is here, the hand must be fixed and disposable gloves are not a luxury, the patient should not sit on a stool, but recline in a chair! I would like to express my wish to change the towels on the massage table after patients, because people lie face down on this towel.
Людмила Шишмарева
02.04.2017
Positives
Hello! I already wrote in the guest book that I was happy to rest in this hotel for the second time. The working hours are convenient - provision of medical services until lunch, which is important in order to use the time of presence in Karlovy Vary to carry out some excursions, and just walks in such a wonderful place! Excellent quality of medical services, delicious food, always clean and comfortable. Thanks to all the staff for their attentive attitude and professionalism!
Lubinka Rerich
02.04.2017
Negatives
The big minus in the work of the travel agency sanatoriums.com is that they warned very late about moving to another room during their stay. The hotel administration warned the travel agency that the room had already been booked. The agency twice asked for confirmation of the reservation. We gave confirmation a week before arrival, when it was too late to change the hotel, we were warned about relocation during our stay. Please notify clients in advance about such changes.
Виталий Иванов
28.03.2017
Positives
I liked everything very much. Service, treatment, food - excellent. Great staff attitude! Thanks a lot! Success and prosperity to the English Court Hotel! I would really like to visit it again!
Ольга Шугарова
27.03.2017
Positives
A good hotel, I lived in building S, I have no complaints, except for the soundproofing, but maybe this only applied to my room. I really like the location of the hotel. The treatment is more relaxation. The food is wonderful.
Tatiana Kniazeva
24.03.2017
Positives
Good afternoon, I stayed at the hotel from February 26 to March 9, 2017. The location of the hotel is in the optimal area from the sources, on the one hand, for a walk and not so far. The food at the hotel is excellent, thanks to the chef, everything was delicious. The treatment is good.
Елена Трофимова
23.03.2017