references
Ravil M.
23.10.2016
Positives
Excellent location of the hotel, close to the springs. And in general, everything you need is nearby. The rooms and the hotel itself are very comfortable. The treatment areas are conveniently located, making it easy to get to the procedures. The staff is friendly, friendly attitude. All liked it.Negatives
Smoking is allowed in the hotel lobby bar, which is very unpleasant.Answer from Spa Hotel Venus
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Наталья Ш.
03.10.2016
Positives
Fifth time in Venus. Everything suits me . Cleanliness, location, staff - everything is at a good level.Negatives
NoAnswer from Spa Hotel Venus
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Ксения Д.
01.10.2016
Positives
Quality is higher than price! The treatment part is new, it’s pleasant to be there and receive procedures, the doctor is competent, the treatment program he compiled was very impressive. The rooms are cozy, have a family atmosphere, are cleaned very clean every day, and have a view of the courtyard, where there is a lot of greenery and flowers. There are no questions about the food: nourishing, healthy and tasty. The location is convenient.
Leonid B.
28.09.2016
Positives
Very pleasant atmosphere, friendly staff, delicious food. We cannot yet evaluate the results of treatment. I was left with good impressions. The weather in September was wonderful. Thanks to all.
Людмила Д.
15.09.2016
Positives
Homely atmosphere, friendly staffNegatives
Teapots are not always clean, there is a small number of hygiene suppliesAnswer from Spa Hotel Venus
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Fatima .
26.08.2016
Positives
My family members had a blast,they loved every minute of their stay, definitely one of the best sanatoriums in Karlovy Vary! Special thanks to medical and kitchen personnel also would like to say thanks to sanatoriums.com team ,without your help this amazing 15 day vocation will be impossible! See you soon next year amazing Karlovy Vary!Negatives
Even apartment type room is too small, housekeepers don't vacuum or mop , we had a spider web in the bathroom since we checked in until we left!Answer from Spa Hotel Venus
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Irina G.
22.08.2016
Positives
We stayed at this hotel for the second time. Great room, clean and quiet. The food in the restaurant was better than 5 years agoNegatives
On the floor where electrical procedures are performed: IF currents, ultrasound, etc., the medical staff talk loudly all the time both on the phone and among themselves, which prevents you from relaxing and fully accepting the proceduresAnswer from Spa Hotel Venus
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Александр Р.
08.08.2016
Positives
I liked everything very much. We stayed at the sanatorium for 1 week, but we thoroughly enjoyed our stay in such a wonderful place. I would like to come to you again and again and recommend your hotel to my friends. Very friendly staff, excellent cuisine and quality of cooking. Perfect cleanliness. Very convenient location of the hotel. Even in a short period of stay, we felt the miraculous influence of water and the positive effects of medical procedures. Thank you very much!Negatives
There can be no downsidesAnswer from Spa Hotel Venus
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Petr P.
29.07.2016
Positives
Everything was wonderful, especially the fact that in your hotel you can relax and receive treatment at the same time. The doctors and hotel staff are highly professional and attentive. We left a letter of gratitude in the hotel's guest book indicating the names of the staff. The transfer is impeccable in quality and punctuality. The hotel's convenient location in the city center makes all water sources, shops and cultural events accessible. Lots of excursions. Thank you very much for everything! We will come again and recommend to our friends.Negatives
It's a pity that there is no air conditioning in the room. If you open the door to the balcony, then during the day the noise of the street, and in the evening very loud conversations and the constant laughter of visitors to the cafe in the hotel opposite simply interfere with your relaxation.Answer from Spa Hotel Venus
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Георгий С.
05.07.2016
Positives
We are very pleased with the accommodation and quality of treatment. Skorik family from St. Petersburg
Фрида .
04.07.2016
Positives
This is my 3rd year staying at this hotel. The hotel is located in the very center of the city. The sources are very close. Excellent value for money. Very attentive staff. Tasty food.Negatives
NoAnswer from Spa Hotel Venus
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Fanya R.
30.06.2016
Positives
We stayed in the sanatorium for 2 weeks and were very pleased with our stay at the Venus sanatorium. excellent attitude of the staff, good food, all procedures were carried out on time, no need to wait in line. The location of the sanatorium is excellent, the proximity to the springs significantly reduces the time:Negatives
It’s a pity that the rooms don’t have air conditioning. There are fans, but they don’t help much, especially when you live on the top floor. It’s good that there were few such daysAnswer from Spa Hotel Venus
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Маргарита .
21.06.2016
Positives
We have been vacationing in this hotel for several years now. We like. The optimum ratio of price and quality. The hotel is located in the city center. On average 5 minutes to the sources. Attentive staff, clean rooms, delicious food. Recommended.
Alexander L.
12.06.2016
Positives
Close to the springs, spacious, comfortable room, polite, attentive staff, good selection of dishes on the menu (for those who can afford a regular diet). No complaints about the cleanliness and work of the treatment nurses.Negatives
The doctor is just for show. I didn’t even bother to recommend a diet. There is no air conditioning in a 4-star hotel room - this is strange. The selection of fresh vegetables in the dining room leaves much to be desired. Eat. you know, in nature there is such a vegetable as bell pepper. There are no soups for dieters that are not made with meat broth; soups are often heavily salted. The menu often does not indicate how the dish is prepared. This is important for dieters.Answer from Spa Hotel Venus
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Родионова Е.
07.06.2016
Positives
from 05/19/2016 to 05/31/2016. voucher with 3 meals a day and treatment. I arrived at 12:00, was checked in immediately, was given room 412 with a balcony, but there was noise in the room from the air conditioner, they couldn’t fix it and they offered room 603. This whole process took about half an hour, and during this time I was offered lunch, I didn’t have to standing and waiting for a solution to the issue - this speaks of the high professionalism of the manager, as in general of the entire staff of the sanatorium. Room 603 is slightly smaller than 603, but with a beautiful view of Karlovy Vary. I was very pleased with this number. Communication with the medical staff left a very pleasant impression. Dr. Frankova speaks excellent Russian, prescribed treatment according to the extract from my medical history, additional procedures that I wanted to receive, she discussed with me from the point of view of whether they can be taken with the existing ones. diseases. The procedures were timed perfectly. The food is delicious, but the portions are huge; The main thing is that there is a choice according to the diet number. The sanatorium is located very conveniently. I will definitely recommend this resort to my friends.Negatives
I have no cons. There is a wish - you need a small towel (or napkin) for the face and preferably a small set of necessary little things - cotton swabs, a disposable nail file, several cotton pads, a bag of body lotion, a disposable tube of toothpaste - for the first day of your stay, then all this is possible buy in the store, but until the luggage is unloaded, it would be convenient for this to be offered.Answer from Spa Hotel Venus
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Gennady G.
20.05.2016
Positives
Everything was great! Thanks to your website and the staff of the sanatorium, from ordering the sanatorium, round trip transfer to accommodation, food, treatment, everything worked like clockwork. Well done to all of you!
Vasilij M.
11.05.2016
Positives
A small cozy hotel, located near the springs, one might say in the center of Karlovy Vary. Friendly staff, good varied food. All procedures take place directly at the hotel. The course of treatment was conveniently timed.Negatives
The only drawback is the lack of parking, but this did not change our good attitude towards this hotel.Answer from Spa Hotel Venus
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Наталья Н.
30.04.2016
Positives
Excellent location of the sanatorium, 2 minutes to the springs. Very nice and responsive staff at the reception, I especially want to mention Yana. Good managers in the kitchen, my daughter needed special food and they tried very hard to help and make our stay comfortable. I really liked the masseuse Maria and the nurse who made the paraffin mud - the kindest and most smiling of all the medical staff. The rooms were clean, well cleaned, the bed was changed every 2 days, which was very nice.Negatives
Very meager buffet for breakfast, 3 weeks the same thing. If you come for breakfast after 9, there is almost nothing left. Lunch and dinner are optional, the dishes are over-salted and over-dried, for the last week we almost didn’t go to dinner, we were just tired of the tasteless food. The kitchen staff are terrible, they never smile, I always felt like I owed them something. -examination by the doctor - just for show, the doctor doesn’t care about your problems, she didn’t even listen to me during the examination. The child was sent to Lazne 1, where the doctor also didn’t even look at her and her tests, which I specially brought. If you need real specialist advice, then find yourself another sanatorium. - gas injections - A good nurse, but it hurts a lot. The lack of a proper gym was very disappointing; the child does gymnastics professionally, and there was no opportunity for training. The big minus is the lack of washing machines, they charge a lot for washing, there was a problem with the child, I had to wash it by hand.Answer from Spa Hotel Venus
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Olga M.
27.04.2016
Positives
I rested and received treatment at the VENUS hotel for the first time. I liked the hotel, as well as the quality of service. Quiet, cozy, friendly and smiling staff, always ready to help resolve all issues. I met compatriots who returned to the hotel for the eighth or ninth time and were always satisfied. Will I come back? Perhaps... Thanks to the hotel team and Sanatoriums.com for the pleasure of relaxation and treatment.
Людмила В.
21.04.2016
Positives
Pleasant staff at the reception. Friendly. All. The same cannot be said about the medical staff. I didn’t see a smile on anyone’s face. Some sad, worried, even angry, as many guests thought. Exception - Girl (blonde with long hair) 3rd floor, 13th room, who took a blood test. To my shame, I don’t know her name. She has a charming smile!Negatives
-I didn’t like the food. I took half board. Breakfast more or less, but dinner..... The meat was always over-salted, the fish was under-salted, tasteless. The selection of appetizers and salads on the buffet is very poor. And besides, the salads are tasteless. Sauerkraut is ALWAYS sour, terrible. I took chopped fresh cucumbers and tomatoes, the rest was a nightmare! I never considered myself a gourmet. - The pool is very small, I swam once. I didn't want to anymore. - I compared my stay with other hotels. Most (or rather all) are not in favor of the Venus Hotel.Answer from Spa Hotel Venus
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Ludmila K.
19.04.2016
Positives
It is very convenient to have bathrobes in the rooms for attending procedures. Very friendly atmosphere. Friendly and helpful staff. Free access to the sauna and small private pool in the afternoon is also a plus of the hotel.Negatives
Not too lucky with the weather this year - rain and only two warm days)))))Answer from Spa Hotel Venus
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Алла О.
18.04.2016
Positives
Wonderful hotel! With an excellent location, very attentive and helpful staff. Clean and comfortable. You feel welcome. The food is very good. Very attentive medical staff. Thanks to all the staff! Thank you, Sanatoriums website. I used your site for the first time and was very pleased, next time I will use your site. Special thanks to Vladislav Bure!
Rima T.
11.04.2016
Positives
We are very pleased that we chose this hotel. Located on a beautiful street next to a spring. Procedures and meals correspond to the description. My husband and I had a great rest and improved our health. Beautiful dining room, comfortable room, the treatment complex is new and well equipped, the staff is attentive and friendly. We will definitely return to this hotel.
Olga S.
10.04.2016
Positives
My week at this resort was wonderful! Procedures, food, accommodation are, as always, at a high level! And the location of the sanatorium is one of the best in Karlovy Vary! I am pleased with the transfer and, as always, the efficiency of the sanatorium! Hope to come again!
Васильева Т.
09.04.2016
Positives
The room is large, which is nice. Varied menu. The maids do a great job.Negatives
The cook would really like to advise cooking soups that are not so salty, sometimes they are impossible to eat.Answer from Spa Hotel Venus
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Sofia V.
04.04.2016
Positives
Great hotel. Located at the intersection of all the main routes and roads to the most visited places in the city. The sources are just a stone's throw away!! I recommend this hotel to everyone! The treatment is wonderful! Responsive, friendly, and most importantly professional staff both in the treatment center and in the hotel at the reception, in the restaurant!
Alexandr B.
03.04.2016
Positives
A hotel with an excellent location, excellent updated medical facilities. Cozy rooms that have everything you need. Fresh and clean linen, bathrobes, towels. It is very convenient that the entire medical facility is located in the hotel building. The colonnade with springs is 2-5 minutes from the entrance. The food is varied - from menus for vegetarians and dietary to regular ones. Lots of fish - trout, cod, pangasius, chum salmon.... Very friendly staff. Russian is spoken at the reception and in treatment rooms. Special thanks to the sanatoriums website - many people were sincerely surprised at the low price I paid. Vladislav Burya - special thanks!Negatives
The range of treatment services is very standard and limited. You should not hope that treatment will take into account your diagnoses as much as possible. They didn’t even ask me why I came to the sanatorium, alas... I tried to say it myself, but was not heard. The announcement about the sanatorium states that it employs a highly qualified dermatologist. I made an appointment for a fee - the doctor listened, sympathized with my trouble (seborrhea) and advised me to go to the Dead Sea. Something like this... But even this did not stop me from feeling great and having a lot of positive emotions!Answer from Spa Hotel Venus
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Марина П.
26.03.2016
Positives
All procedures are carried out precisely on time, friendly atmosphereNegatives
The doctor's examination is formal, the pool is not open in the morningAnswer from Spa Hotel Venus
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Евгений Б.
25.03.2016