references
Positives
We had a very good rest and also received the most necessary procedures for our health. Very friendly and friendly staff, we were satisfied with the food 👍 everything was very tasty. I really want to come to your hotel, but as far as November and December are concerned, there are no vacancies, they offer other hotels, I would like to come to you. Best regards, Rosa A.
Answer from Spa Hotel Venus
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Positives
We have been to Hotel Venus for the second time this year. We are very satisfied. We'd love to come back.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Everything is wonderful... Excellent holiday... Delicious foodAnswer from Spa Hotel Venus
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Positives
Thank you very much, great holiday... High-quality treatment... Delicious food... Thank you, everything is fineAnswer from Spa Hotel Venus
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Positives
I liked it very much. The attentive attitude of the medical staff during the procedures. The food was excellent, everything was tasty and varied. The room is cleaned daily and efficiently. Thank you for a good rest and treatment.Negatives
There is no negativity.Answer from Spa Hotel Venus
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Positives
This was our first time staying at this hotel. I liked the homely, cozy atmosphere. The staff was very friendly and friendly. Any issues that arose were resolved quickly. The food was varied and delicious. We are very pleased with the cleaning of the room. Thanks to all the staff for a good rest and treatment.Negatives
There is no negative. One positive.Answer from Spa Hotel Venus
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Positives
I am a regular client of the Venus Sanatorium. I love to relax here. I feel goodwill and attention to all my requests. I hope to come here again next year. I especially liked Service Sanatoriums. Maximum attention and sensitivity was shown to me. I am very grateful for the wonderful attitude and help.Answer from Spa Hotel Venus
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Positives
We have already vacationed twice this year, in June for 2 weeks. We liked everything so much and we decided to relax again in September. We wanted to book for the end of May next year. Well, we haven’t found a free place yet. We wouldn’t like to change our position. We are happy with everything here. So we ask you to write to us if there is free space. Thank you in advance. To all the sanatorium staff. Thank you very much, see youNegatives
Unfortunately, I have nothing bad to say, only good thingsAnswer from Spa Hotel Venus
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Positives
Everything was very good. The food was very tasty. Everything was fine 👍 We will definitely go there againAnswer from Spa Hotel Venus
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Positives
I really liked the food and the kitchen service, the tables were clean, used dishes were removed immediately. a very large selection. The calm atmosphere and friendliness are conducive to a good rest and treatment, I really didn’t want to leave.Answer from Spa Hotel Venus
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Positives
Many thanks to all the staff!!! Everything was just wonderful.Answer from Spa Hotel Venus
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Positives
Great relaxationNegatives
NoAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
This was our first time at the hotel. Liked everything. Convenient location: in the very center, close to the springs. The friendliness of the staff, a large selection of medical and health procedures. The food is beyond praise: a large selection and excellent quality. We hope to come back here again.Negatives
NoAnswer from Spa Hotel Venus
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Positives
The location of the hotel is optimal for quickly and easily reaching water sources. The rooms are comfortable. Everything you need is available. The staff works great! Particular attention to the kitchen. The food is varied and of very decent quality. Well done chef!Negatives
Only one minus... The restaurant is not very comfortable for four people to sit at one table. Especially if everyone arrives at the same time. Although there are a minority of such tables.Answer from Spa Hotel Venus
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Positives
Hello, dear ones! A couple of years ago, the choice fell on the Venus Hotel by chance and now there is something to strive for and something to dream about! I can’t think of a more successful combination of all the “pluses”: the location, accommodation is very suitable for not very active “walkers” - many sources are in absolute proximity, Sadovaya Street itself is beautiful! I’m glad that the hotel itself is very compact, there is no crowding during procedures and doctor’s appointments . The entire staff does a great job! Thank you very much to everyone! Special thanks for the gift as a transfer! And endless gratitude to the government of the Czech Republic for the vouchers!!! I wish further prosperity to the hotel! Success and good luck to Sanatoriums.com - the best organizer of our treatment and stay in beautiful Karlovy Vary!!! Health and Joy to everyone!Negatives
The only thing that was not “very”: insufficient lighting in the room - for those who like to read in bed before going to bed, but since such things are rare now, this phrase is more likely for relaxation...Answer from Spa Hotel Venus
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Positives
Excellent location of the hotel, good staff, varied food. I would especially like to note the professional and attentive Doctor Frankova, as well as Dasha, the shift supervisor at the restaurant, who does her job perfectly. Basically everything is organized well. Excellent work by the Sanatoriums.com staff in organizing the holiday.Negatives
I would like some of the staff at the reception to be more welcoming and more helpful in resolving emerging issues, because they are the face of the hotel.Answer from Spa Hotel Venus
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Negatives
Some of the staff were very unfriendly when using it. In the service area the staff is nice but too hectic and too loud. Fruit at breakfast was in poor condition in places from the day beforeAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung, wir glauben, dass Sie nächstes Mal zufrieden sein werden.
Positives
Thank you very much for your holiday treatment in Karlovy Vary. Everything was fineAnswer from Spa Hotel Venus
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Positives
I liked everything, was very satisfied, the staff was very friendly and professional. Very good food, good location. Many thanks to all hotel employees!!!Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
I express my deep gratitude to the hotel administration for their competent and efficient work.. I am very pleased with the medical staff - all the medical workers are sensitive and responsive. The food was at a high level: The food was tasty and varied, the service staff was polite.. The room we lived in was very pleasant: (free, clean))) I plan to visit your Hotel more than once.. Please inform me when they are available any discounts on accommodation and services.. I would also like to stay in room -109 next time. Best regards - Adaev family.Negatives
Of course, I didn’t want to talk about it.. but we also received a negative moment.. When we returned, we did not find my wife’s sunglasses in our things..Answer from Spa Hotel Venus
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Positives
- the room has everything you need, the renovation is fresh - located within a three-minute distance from the mill colonnade - the restaurant has very tasty food, large portions - a variety of procedures, new equipmentNegatives
- in the restaurant 30-45 minutes before the end of work, many dishes are no longer available - communication with the staff in Russian is difficult, understanding is literally at an elementary level - the sanatorium staff (with rare exceptions) are unfriendly towards Russian speakers, the same can be said about everything resort - restaurants, shops - at best the attitude is neutral, at worst rudeAnswer from Spa Hotel Venus
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Positives
Everything was great!Negatives
No. Except that on September 12, 2021, due to the Triathlon in the city, there were problems with parking, but this is not the fault of the sanatorium, but of the city authorities... But I also liked the competition!!!Answer from Spa Hotel Venus
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Positives
The spa hotel Venus is absolutely a place to feel good. The quiet and central location is also perfect. The employees are all very friendly.Negatives
Unfortunately, the Sanatorium tour guide didn't speak a word of German or English. Likewise the tour guide on the trip to PragueAnswer from Spa Hotel Venus
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Positives
Thank you for all the services of your resort! Cozy, homely atmosphere, very friendly staff, excellent food, excellent treatment. The sanatorium has an excellent location in the city, which allows for walking to see the resort’s sights and the proximity of all drinking springs. I thank all the staff of the sanatorium and hope to visit you more than once!Answer from Spa Hotel Venus
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Positives
Everything is great for a good restAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Second time in this hotel everything is great. Waiting for a new offer for next year.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Great locationNegatives
No consAnswer from Spa Hotel Venus
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Positives
The quality of the treatment, accommodation and catering staff is good to very good.Negatives
1. No possibility to buy the additional massages for a fee (according to the upper nurse + sales department, the appointments were all fully booked; in my opinion too few staff (masseurs)) 2. Location - It's loud outside in the summer at night 2 o'clock (from Hotel Krivan, from concerts and disco in the park)Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Sie waren bei uns während des internationalen Filmfestivals, der sehr berümt und in der Welt beliebt ist, es kommen viele internationale Schauschpieler nach Karlovy Vary - im diesen Jahr z.B. Etan Hawke oder G. Deep und es finden viele verschiedene Veranstaltungen für dieses Festival statt. Deswegen ist es zu dieser Zeit geschäftiger. Unser Hotel hat genügend Personal, nur in der Woche des Festivals waren wir voll belegt, kein Zimmer frei und deswegen waren auch alle Anwendungen ausverkauft. Wir glauben, daß bei Ihrem nähsten Besuch genügend zusätzliche Anwendungen sein werden. Mit freundlichen Grüssen Hotel Venus
Positives
Accommodation is excellent. Food - excellent. The treatment is excellent. Thank youAnswer from Spa Hotel Venus
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Positives
I am very satisfied with stay. Staff are very friendly and nice.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.