references
Positives
A lady at the reception was very friendly and spoke German very well. Otherwise I was satisfied and would come again.Negatives
Unfortunately the staff was very unfriendly
Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung, wir glauben, dass Sie nächstes Mal zufrieden sein werden.
Positives
I really liked it.Negatives
Didn't meet me at the airportAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Was very good! We were satisfied!Negatives
There is not.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Thank you very much for everything! I really liked it!Negatives
There’s nothing even to complain about...Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Negatives
Construction site under the window. Would like fair compensation.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
The location of the resort is very good. There is a lot of food, but it is almost always repeated (this is a minus).Negatives
On the very first day, we encountered the negative behavior of the nurse, due to the fact that we did not understand when to visit the nurse, and received loud and lengthy unpleasant statements addressed to us throughout the corridor. No repairs have been made to the room or floors since the days of the socialist camp. The floor is covered with carpet, which is worn out and covered with large black dirty spots. Walking on such a floor is not pleasant, and even more so. The narrow beds in the rooms do not allow you to sleep normally; you have to wake up all night for fear of falling on the floor. There is a disabled toilet on the ground floor which is always locked and is only used by hotel staff. When we asked to open the toilet, we heard indignation from the administrator on duty, as if we had arrived and were interfering with their work, and we had to run to our toilet in the room, which is located on the top floor. For vacationers with problems with knees and leg bones, the toilet in the room is very uncomfortable.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Positives
Good food,good locationNegatives
Old room, the cleaning stuff came at 8:00 am when I asked to came in one hour she said no and that she have a lot of rooms to clean..at the reservation mentioned that we can pay in dollars but at the reception the lady said that not…Answer from Spa Hotel Venus
Thank you for your rating. See you soon at the hotel Venus.
Positives
The first time was in Karlovy Vary. The treatment is excellent, we got the procedures we wanted. The attitude of the staff is excellent. I especially want to mention the restaurant staff. The cuisine is varied, for every taste. I heard from many that breakfast and lunch were enough. I recommend this hotelAnswer from Spa Hotel Venus
Благодарим вас за отзыв и с нетерпением ждем вашего следующего визита
Positives
I liked everything, we recommend the hotel furtherAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
This is our third time in this hotel and we were pleased with the hotel, the procedures and the cuisine, we will recommend this hotel to friends, relatives and acquaintancesAnswer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Positives
Very friendly and helpful cleaning staff, kitchen staff and medical staff!Negatives
- beds too small 80cm×200cm - no clock in the room - no air conditioningAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
A large selection of procedures, all appointments were carried out without delays or queues. Accommodation upon arrival is quick, the rooms are comfortable. The food is varied and tasty. The staff is friendly, any issues are resolved quickly. The excellent location of the sanatorium is close to the springs, the entire route is on almost flat terrain, which is very convenient for the elderly and disabled.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
All liked it. The room was cleaned daily, the food was delicious, swimming pool, jacuzzi and sauna every day until 22.00. Robes, towels, bed linen are constantly changed. We had a great time. We'll come again. Thanks to all.Negatives
NoAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Negatives
No air conditioning in the room. At temperatures above 35 degrees it is very uncomfortable in the room. The small fan doesn't do much either, almost not at all. At the beginning of the meal everything is full. If you come an hour later, more than half of it is already gone, but no one can do anything to ensure that the other people get something too. Shower gel in the bathroom was very bad. When smoking, people who don't have balconies always have to go down from their rooms and stand outside.Answer from Spa Hotel Venus
Vielen Dank für Ihre Bewertung. Das Personal ist immer im Restaurant anwesend und füllt die Buffettische ständig auf, damit alle Gäste bekommen wählen können. Unser Hotel ist, wie in ganz Europa, ein Nichtraucherhotel, deswegen alle rauchende Gäste drausen vor dem Hotel rauchen.Auf Wiedersehen im Kurhotel Venus
Positives
Close to the springs, clean and tasty. The staff is very responsive. The treatment is consistent. I’m thinking of coming to Venus again 🙏🤗Negatives
.The schedule of procedures is not always convenient with time. You don’t have time, and there are people who walk poorlyAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Thank you for a wonderful vacation 😊Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Hello Sanatoriums.com. From 16.07.23 -26.07.23. We were at the Venus Hotel. We were there for the first time! Starting from the transfer and all the days of staying there, we can only say one thing. We really enjoyed! And we want to say a big thank you! Who took the order to the sanatorium, who delivered us there and, of course, to the entire staff of the Venus sanatorium. For their attention and friendliness! And we want to wish everyone Health!Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
This is my second time here. I really like everything. The staff is great.Negatives
Very noisy. Downstairs cafe music and conversations until lateAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
I would like to express my deep gratitude for the perfectly organized transfer from Berlin to Karlovy Vary and back. I will use this transfer again next year.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Very good, we really liked it, we will recommend the Hotel Venus as it was recommended to us. We wish you much success, happiness and health.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
It was a pleasure to be at that hotel.With my wife we spent eighteen happy days.Thanks to all personnel.We are coming back again at the winter. With thanks to all and Best regardsAnswer from Spa Hotel Venus
Thank you for your rating. See you soon at the hotel Venus.
Positives
My personal impressions are a very pleasant hotel, clean and tidy. The staff is very friendly and always ready to help. This is an opinion about both the hotel staff and those who carry out the procedures. - According to those who came on vacation last year and came again this year, the quality of service, food and treatment has improved. Overall very pleasant impressions and memories. Thank you very much to all the staff.Negatives
Not negative, but wishes: -It would be a plus to replace the towels. -Add main dishes to the menu, taking into account the preferences of people with different religions.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
I have been to this hotel 6 times. It used to mean something and speak for itself.Negatives
I don't want to give my opinion about the hotel at this time. I will present the facts, almost every one I can confirm with a photograph. 1. If you think that upon arrival at the hotel you will be greeted by a bellboy, you are mistaken. The road and sidewalk near the hotel were torn up. And we had to drag the suitcases through these trenches ourselves. We arrived at the hotel at 10 am. Check-in is from 15-00. We were told that our room was ready, but we could get the keys earlier if we paid 35 euros. They didn't give us the keys either at 2:30 pm or at 2:50 pm. Issued at exactly 15-00 2. We ordered a room for 3 with a balcony. Upon preliminary clarification, they said that the third person would be given a normal bed. But the room had no balcony and the bed we received could hardly be called a bed. It was some kind of prefabricated structure about 160 cm long and 25-30 cm high. The room was a tiny attic, under the window there was some kind of tin roof, which heated up at 25 degrees and all the heat went into the room (there are no air conditioners) 3. After On the weekend I went to the administration to ask for a replacement number. I realized that regardless of the timing of the order (I ordered 3 months before arrival) and your wishes when ordering, you will receive what the reservation department considers necessary. But they don’t inform you in advance, because there will be many refusals. Many people want a room with a balcony, but there are few of those. And I also learned that I am boorish and a brawler, like 80% of guests arriving from Israel, whose arrival the hotel staff awaits with a shudder from their demands and claims. 4. As a result, the room was changed to a room, of course, without a balcony. For this you have to pay 30 euros. The 3rd bed was a normal full folding bed. But another BUT was discovered. In the morning, a relative had strange red bites. A crushed creature was found on the duvet cover. When they ran his photo into the Internet program, it identified him as a BED BUG. The maid who arrived, without our questions, quickly began to change the bed, and at the same time babbled that it was mosquitoes. But I already managed to photograph everything, both the bites and the crushed creature. 5. If you are a diabetic on insulin, or take medications that need to be stored in the refrigerator, or in the evening you want to drink a glass of kefir from the refrigerator, you again do not belong HERE. There is a notice in the refrigerator that this is a mini-bar and it is forbidden to put food there. 6. For damaged textiles, including hair dye, you will again pay a fine of 10 to 30 euros. 7. Room cleaning. When I arrive at a hotel, I wipe the bedside table and drawers with alcohol wipes. When I took the bottom drawer out of the bedside table, under it I found a boarding pass and a Covid certificate for a guest who arrived at the hotel on November 3, 2021 from Latvia (photo available). You can judge the quality of cleaning. It's summer 2023 outside. 8. Food - one time for dinner there was a whole dripping coleslaw, which the restaurant visitors who were at lunch identified as an after-dinner salad. The second time at breakfast there were deviled eggs left over from dinner. Judging by their residual quantity and the identity of the filling, let me not believe it to be a coincidence. One guest made a comment about this. I didn’t hear her answer, but the dish was not removed. 9. If you want, as on previous visits, to sit in the hotel cafe on the street, drink a cup of tea or coffee, you won’t be able to again. There are holes dug at the site of the cafe. Of course I won't come here againAnswer from Spa Hotel Venus
Спасибо за Ваше мнение и также примечание. Надеемся, что следущий раз Вам у нас более понравится. До скорой встречи в отеле Венус.
Positives
The hotel is right in the center and has everything you need. Nice apartments, sauna with pool.Negatives
Do not avoid dairy products, especially for those who have lactose intolerance.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. In unserem Hotel haben wir immer Essen für Gäste mit Laktoseintoleranz oder Glutenunverträglichkeit. Es ist jedoch immer notwendig, dies dem Restaurant oder Arzt zu melden, damit wir Mahlzeiten für diese Gäste zubereiten können. Wir glauben, dass Sie sich bei Ihrem nächsten Besuch selbst davon überzeugen werden.Herzliche Grüsse aus Karlovy Vary.
Positives
Attentive and responsive medical staff. Timely cleaning of the premises. The ability to choose a menu. The receptionist helps with solving various issues.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
I am very pleased with my stay at the Venus Hotel! All liked it! Excellent treatment, homely environment, very attentive, caring staff! I'll come again if possible! Huge thanks to everyone!Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
We are very dissatisfied with the treatment at the Venus sanatorium, the doctor in room 11 gives good procedures only through connections, but she prescribes simple procedures like physiotherapeutic treatments that everyone in the clinic has, and she prescribes massage and other procedures only to her clients who give her gifts gifts, the entire staff is interested in ripping money off you, even in the dining room we will never come to your sanatorium again, we come from Israel for a lot of money and we got this in returnAnswer from Spa Hotel Venus
Спасибо за Ваше мнение и также примечание. Надеемся, что следущий раз Вам у нас более понравится. До скорой встречи в отеле Венус.
Positives
Almost the only plus is the convenient location of the sanatorium in relation to the springs. Average level of treatment and accommodation.Negatives
A significant number of cases of rudeness and negative behavior of staff. It seems that the employees do not exist for the guests, but the guests must adjust for the convenience of the employees. Everything from the rudeness at the reception. Also, the maids who knock on the door and demand to immediately enter the room to start cleaning, otherwise they do not guarantee that they will clean as they are very busy. Doctors and the head nurse are imposing procedures that no one needs. They motivate this by the fact that the Institute of Balneology will not issue them a certificate if they do not prescribe it. As a result, people are forced to pay for something they absolutely do not need. The cafeteria staff, especially one of the shifts, are rude and unfriendly. Snacks and cold dishes are limited in variety and do not change throughout the day. Long-term repair work is being carried out in front of the sanatorium, the noise from which interferes with rest. Guests should be warned about such work in advance. In general, the management of the sanatorium needs to seriously work on the service and quality of the services provided.Answer from Spa Hotel Venus
Я хотел бы заявить, что наш врач несет ответственность за лечение и, следовательно, за здоровье клиентов, т.е. что клиент не может сам диктовать состав процедур. Конечно, если вы не хотите процедуры, мы не будем вас заставлять в вашем случае заниматься в бассейне. К сожалению, в этом случае Ваша процедура не удалась, и компенсировать ее задним числом невозможно. И тоже, к сожалению, результат вашего лечения не 100%. Поэтому я хотел бы попросить вас в следующий раз уважать наших врачей, которые действительно несут ответственность за ваше здоровье. Кроме того, я хотел бы попросить вас не ходить по отелю, оскорбляя наших сотрудников, если вы не достигли своей цели в рамках процедур. Спасибо за Ваше понимание. Приносим свои извинения за реконструкцию на улице Садовой. К сожалению, это была авария с тепловой трубой. Организатором этого ремонта выступил город Карловы Вары. Хочу заявить, что вся улица будет полностью отремонтирована к 30 июня 2023 года. До скорой встречи в отеле Венус.
Positives
The staff is very polite.Negatives
The hotel restaurant looks like a regular dining room, very cramped, we got a very small table for four that is only suitable for two. The entrance to the hotel is very dirty, there is no terrace, the bar does not work, it closes at 20:00. The room is very uncomfortable and uncomfortable. The staff in the hotel and restaurant are friendly except for the manager. In response to comments, she did not try to resolve the conflict, did not want to listen to our comments and requests. It seems that the doctor is assigning source numbers from the ceiling. After reading the information about the sources, we realized that we had been drinking the wrong water all week)) not because of our problems.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. Я хочу сказать, что у нас 2 цертификата категории 4 звезды - один от Ческой асоциасии отелей, и другой от европейской компании Hotelstarsunion, кде очень строгие правила, что должно быть в категории 4 звезды, в том числе также рестауранта. Эти цертификаты есть гаранция нашего отеля, что касается услуг и также оборудование. Хочу также сказать, что наши врачи очень квалифицированы. На основании вашего обследования врач составил индивидуальный график питьевой терапии, чтобы ваше лечение было максимально эффективным. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Positives
The only positive is the good location.Negatives
We chose this hotel only because we had already been there two years ago and we had relatively good impressions of good service, delicious food and, most importantly, the good location of the hotel. The only negative about the location is that opposite is the clinic’s terrace, where people drink beer until late at night, talk loudly and laugh, and thus there is no opportunity to rest at night. And early in the morning, clinic workers begin working on the same terrace. They sweep, remove the remains of yesterday's garbage, while talking noisily among themselves. Therefore, when booking, I recommend choosing a room facing the courtyard. But this is also not always good. If you get a room overlooking the courtyard, you will be woken up early in the morning by the kitchen staff, whose windows overlook the courtyard. Loud conversation of workers and cigarette smoke. . The kitchen this year completely disappointed us. Low quality of products and complete lack of imagination of the cook. As well as old, flabby fruit, blackened lettuce leaves remained untouched. Every day we were offered leftovers from yesterday's food. The manager reacted very negatively to the patients' remark. And after dinner there is no opportunity to sit in the bar, since the workers close it at 8 pm, although it is written that the bar is open until 22 pm.. We came to the conclusion that we will never come here again and will not recommend it to anyone.Answer from Spa Hotel Venus
Спасибо за Ваше мнение и также примечание. Надеемся, что следущий раз Вам у нас более понравится. До скорой встречи в отеле Венус.