references
Marina D.
06.03.2022
Positives
Very nice staff. Family atmosphere, many guests know each other after just a few days of stay.Negatives
The sauna closes at 6:30 p.m., which I found way too early. The times for the sauna could be longer.
Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Alexander F.
20.02.2022
Positives
Very good feelings. We will definitely come back.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Svitlana F.
16.02.2022
Positives
I liked the work of your site!!! Thank you sincerely!!!Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Irina G.
13.02.2022
Positives
Everything was great, again and again!!!!!Negatives
I would like more different procedures!!!!Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Vadym M.
12.02.2022
Positives
Very attentive staff. At the reception desk, maids, waiters and restaurant managers, medical personnel. Special respect to the chefs of the restaurant, the massage therapist Peter, the doctor Tatyana, Zdena from the reception and Dagmar - the restaurant manager.Answer from Spa Hotel Venus
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Margarita A.
27.01.2022
Positives
We were in the sanatorium from December 29 to January 5. Many thanks to Sanatoriums for organizing transfers from Prague and back. We lived on the 5th floor, cleaning and changing of towels every day. The food is ok, it's hard to stay hungry. The menu includes 2 first, 4 meat and 2 fish dishes. I liked the coffee from the coffee machine. For lunch and dinner there was tea and water. Variety of fruits. One of the reviews suggested that the sauce be served separately with the main courses. We also support this wish. Once we ordered carp with gravy. For me the fish was ruined by the tomato sauce gravy. The medical facilities are not bad, but apparently everything is busy. Of the 17 paid procedures, only 8 are so-called basic ones (bath, massage, underwater massage, lymphatic drainage). Yes, about the New Year's dinner, 80 euros per person, was included in the price of the tour. Here the chef showed his art of cooking. There was a lot, a lot of everything. It’s a pity that it was very stuffy in the restaurant; the resort does not have climate control. I had to leave the restaurant without waiting 12 o'clock.Negatives
No climate control. A fan won't help in the summer. The window was always open during our stay.Answer from Spa Hotel Venus
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Olga K.
17.01.2022
Positives
Good afternoon. Our entire company of 10 people had a lot of fun. The treatment, as well as the rest, was excellent. We are very grateful to the entire team for their kind attitude towards vacationers. THANK YOU VERY MUCHAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Viktor M.
16.01.2022
Positives
The location is very good, clean apartment, nice staff, good foodNegatives
We didn't book any treatments and the selection of treatments in the hotel was very limited, almost everything was fully booked. No parking available at the hotel.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Parkplatz - wir befinden uns im historischen Zentrum des Städtes und deswegen haben wir nur begrenzte Zahl von Parkplätzen, wie auch andere Hotels bei uns in der Umgebung. Es ist immer besser dem Parkplatz vorher reservieren.
Tatjana D.
12.01.2022
Positives
During our stay at the sanatorium, we did not regret a single day that we chose this sanatorium. The staff is polite and punctual, the service is excellent. The food is varied and tasty. The sanatorium is located next to the springs, which is very convenient. Special thanks to Sanatoriums.com. And to the guys who are the transfer drivers. It's a pleasure to deal with professionals!Negatives
I don't find anything that would be a MINUS!Answer from Spa Hotel Venus
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Nina S.
11.01.2022
Positives
First of all, I want to thank Sanatoriums.com for a perfectly organized tour. You guys are great, from help in choosing a sanatorium to transfer to the airport, everything was perfect! Now a little about the Venus sanatorium. The sanatorium itself is small, but very compact and cozy. The medical base is not so large and extensive, but there is almost everything necessary to maintain health. The food is very good, the chefs are great! The hotel staff works in such a way that you feel at home. The location is excellent, all sources are nearby.Negatives
As for the negative aspects, it is probably a very small pool and sauna.Answer from Spa Hotel Venus
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Лилия В.
10.01.2022
Positives
All was good. Thanks for the rest. We plan to come again.Negatives
NoAnswer from Spa Hotel Venus
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Olga S.
09.01.2022
Positives
We were together with our 16-year-old daughter and a dog. We liked our stay, the apartment that we booked had enough space, two rooms could be separated by a door on wheels and everyone could have their own space. The bed is comfortable, there are many pillows of different sizes. The staff is very welcoming and friendly. Purely. The hotel is located a stone's throw from the main street and the Russian Church of the Apostles Peter and Paul. Not far away is the Billa supermarket, where everything is available. I also liked the treatment department, it’s not very big, but there are a lot of different procedures. There is a small swimming pool, a jacuzzi and a sauna, but we didn’t go there much, there was a lot of chlorine in the water. Overall we liked this hotel. Who wants to swim is better to choose another hotel.Negatives
The food is so-so, you won't go hungry, but there isn't much choice. Breakfast is better, for dinner you order the main dish in advance, there is also a buffet, where the choice of salads or vegetables is not very good, there is not enough variety, the main dish can be served more beautifully, the sauce separately in a gravy boat, rather than pouring a full plate of it. Very small cups for coffee and tea, they could have added a larger mug, people walk around and take tea several times. There was no beer on tap in the hotel restaurant, sometimes I wanted to have a glass of beer with dinner, many people asked.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Tishenkova L.
07.01.2022
Positives
Only positive emotions. Kitchen, treatment, service - everything is wonderful. The atmosphere of home warmth. Hope to visit in April.Answer from Spa Hotel Venus
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Otto F.
06.01.2022
Positives
Everything is easy to reach. Very satisfied, gladly again!!Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung, wir glauben, dass Sie nächstes Mal mehr zufrieden sein werden.
Leonid K.
04.01.2022
Positives
And the last thing. When a person leaves the hotel, he should not stand near the reception desk with his things and wait for the verdict whether he can leave the hotel or not. We met this for the first time. We wish you all the best in the New YearNegatives
Hello. . We visited Karlovy Vary several times and can compare the quality. 1 When ordering a hotel through you, we read about the additional services of the Classic package, but we did not receive it due to your fault, so we were told at the Hotel. 2 The hotel classifies itself as a 4-star hotel, but the rooms are not cleaned every day, hygiene products, soap and shampoo are not even renewed. The quality of cleaning is poor. In quarantine conditions, basic things are not observed; people cannot be seated at one table of 4 people measuring 80*80 for meals. And staff should not enter the elevator car with household supplies and without a mask.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Larisa A.
03.01.2022
Positives
Thank you, my husband and I enjoyed our stay at the Venus Sanatorium.Negatives
the room was very warm, the blankets were very warm, so the sleep was bad,Answer from Spa Hotel Venus
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Rosa A.
01.01.2022
Positives
Thank you very much for the service, treatment, and also a big thank you to the chef for such excellent food. We intend to come this year and only to you 👍👍👍Answer from Spa Hotel Venus
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Axana E.
25.12.2021
Negatives
We expected more from this Hotel. Food, especially salads, consisting practically of sauerkraut and chopped tomatoes Some staff, the blonde who gives gas injections is always unhappy And the pool is not a pool Positive, that the Hotel is located in the center But however, not 4 stars pulls. They don’t change paraffin for hands, it’s cloudy, hair floats there.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. Я хочу сказать, что у нас 2 цертификата категории 4 звезды - один от Ческой асоциасии отелей, и другой от европейской компании Hotelstarsunion, кде очень строгие правила, что должно быть в категории 4 звезды. Эти цертификаты есть гаранция нашего отеля, что касается услуг и также оборудование. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Irina Z.
22.12.2021
Positives
Very polite and attentive staff, very good medical facilities, the restaurant is clean and has a tasty and varied menu. We stayed for one week, had a great rest, received treatment, breathed some air and drank medicinal water. The hotel is in the very center...Answer from Spa Hotel Venus
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Elena W.
20.12.2021
Positives
We liked everything very much, we can recommend it further 😍Answer from Spa Hotel Venus
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Irina G.
19.12.2021
Positives
Excellent hotel, the quality corresponds to the level and pricing policy of the hotel. A cozy, warm atmosphere in every sense. Pleasant communication with the staff. Attentive attitude to all requests of the doctor. All procedures are done efficiently and on time. The food is excellent, the portions are very large, everything is delicious. Thank you everyone for a pleasant stay. We will certainly return to you at the first opportunity.Negatives
No.Answer from Spa Hotel Venus
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Anna W.
19.12.2021
Positives
The Kurhotel Venus is centrally located. The food was very good. Price-reading very good. We can recommend further.Negatives
Small room. Small shower cubicle. Hard bed mattresses. Small sauna.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Valeri C.
14.12.2021
Positives
Excellent chicken. Everything is at the highest level. I don’t single out anyone by name. We thank everyone. If Karlovy Vary, only hotel Venus. Fam. Schwedow.Negatives
We ordered 31 procedures. I have -2, my wife -4. Dk. V. explained the decrease in procedures by saying that massages and baths are expensive. I had 1 week - 1 bath, 3 massages, 2 weeks - 2 massages, 2 baths. It’s not clear why - minus 2 procedures for me and minus 4 for my wife. My wife paid for 2 baths extra. We wish Hotel Venus prosperity and full occupancy of vacationers. Merry Christmas to everyone, health and success to everyone.Answer from Spa Hotel Venus
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Alexander B.
13.12.2021
Positives
Thank you. That was very nice and very nice.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Vladimir P.
11.12.2021
Positives
True, very, very good! Thank you.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Татьяна Г.
07.12.2021
Positives
Very cozy, comfortable. Great atmosphere, delicious food, friendly staff. Very attentive doctors, qualified nurses, and physiotherapists. Everything is clear, on schedule, and most importantly professional. I am a doctor myself, and I am simply delighted with my colleagues! Well done!! Thank you all very much! Health to everyone, and happy New Year holidays to everyone!!!Answer from Spa Hotel Venus
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Marina S.
07.12.2021
Negatives
Sauna a bit too small for the size of the hotelAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Olga S.
06.12.2021
Positives
Thank you very much! Good service, well-thought-out treatment plan: not just to dial up the number of procedures, but to help them. Special thanks to the restaurant staff. All requests were responded to instantly. I mean all the staff.Negatives
Request: please replace the beds!Answer from Spa Hotel Venus
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Svetlana L.
05.12.2021
Positives
The vacation passed in a calm atmosphere. Despite the fact that there were quite a lot of visitors, there were no queues for procedures. The food was very good.Negatives
There is no negativity.Answer from Spa Hotel Venus
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Waldemar R.
04.12.2021
Positives
Food mostly tasted good! Staff in the dining room are very quick to clean up.Negatives
Sauna area extremely small, opening times too short.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung, wir glauben, dass Sie nächstes Mal zufrieden sein werden.