references
Positives
Service and treatment are good, location too. Friendly staff.Negatives
There are no cons. Small gym, almost non-existent
Answer from Spa Hotel Venus
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Positives
Individual approach and friendliness of the staff.Negatives
Recommendation to cooks: prepare dishes with less saltiness.Answer from Spa Hotel Venus
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Positives
Venus made me happy as always! Good treatment, food, location! Beautiful room, clear procedures! Very attentive and helpful staff! You feel welcome! I want to come back here! The Christmas evening was amazing and just wonderfully organized!Negatives
I was a little disappointed that the baked goods were meager and constantly stale... Some salads were served 3 days in a row (which is not permissible especially seasoned! But in fairness, I want to note that this did not happen in November! Conclusion - food is better out of season!Answer from Spa Hotel Venus
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Positives
Very good hotel, we have been staying there for several years now, thanks to Sanatoriums for the best price for our stayPositives
Great location. Very clean, all equipment is new. Delicious varied food. Friendly staff. Even with severe frosts, it was very warm in the Sanatorium, and the water pressure was good. Hot water is available around the clock. This is the fourth hotel in Karlovy Vary where we stayed/were treated and, of course, the best!Negatives
It is inconvenient that the procedures begin at 7.00. In general there was no negativity, all positive things :)Answer from Spa Hotel Venus
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Positives
All staff speak Russian. Very friendly and polite. Cleanliness in the room and in the hotel.Negatives
Dirty water in the pool. The hotel website says that the pool has mineral water. In fact, it’s just plain water with antiseptic. Apparently, it is very rarely changed, because... The smell of bleach was terrible. Procedures scheduled for 7 am. Firstly, on vacation you want to sleep. Secondly, a hot bath at 7 am gives you a headache for the whole day. In the evening it would be nicer. In general, I gave up hot baths at 7 am after the first one. All this was included in the price of the paid package of services, i.e. I spent money without getting anything in return.Answer from Spa Hotel Venus
Здравствуйте уважаемая Инна! Спасибо за отзыв, но некоторые описанные вами моменты не совсем точны. Во-первых, на сайте отеля не написано, что в бассейне минеральная вода. Быть может, Вы увидели эту информацию на одном из сайтов онлайн-бронирования. Но она не соответствует действительности. Более того, на сайте sanatoriums.com, где Вы бронировали "Венус", нигде не написано такой информации. Во-вторых, воду в бассейне регулярно меняют и за этим наблюдает главная медсестра "Венуса". Что касается процедур с 07:00, то практически на всех курортах так и происходит, до обеда процедуры, а после обеда отдых. Тем более, что в отелях отдыхает много гостей и всем нужно отпустить процедуры до обеда. Не совсем понятен смысл Вашего заявления, что Вы потратили деньги, а не получили ничего взамен. Все процедуры Вам были назначены и Вы проходили лечение. В любом случае, Ваши претензии были приняты к сведению.
Negatives
minusov netAnswer from Spa Hotel Venus
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Positives
Very clean. Recently renovated. Conveniently located near central part of the city (close to all springs) Very nice staff. Good food.Negatives
The only dissapointment - inconvenient pillows.Answer from Spa Hotel Venus
Thank you for your rating. See you soon at the hotel Venus.
Positives
I really liked the hotel! The location, food and overall attitude are great. The procedures are basic, but everything is done with soul! The accommodation is also excellent, the rooms are clean and modern. The hotel is small, so there is never a crowd anywhere. I would go back there again)Negatives
The only negative is the attending physician I got - Larionov. Rudeness and disinterest in the patient's issues are normal for him. He will not look at your research and will write out standard sources. Although, as I heard, you shouldn’t rely on Karlovy Vary doctors, since they do not treat, but advise, but no one can cancel being polite!Answer from Spa Hotel Venus
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Positives
The hotel staff is like family. Our child had health problems, so everyone worried with us. The procedures were carried out at our convenience, although the hotel was full. The medical facilities are at a high level. I really liked the beautician and the reflex massage. Next time just come here.Positives
The staff is polite and friendly. For breakfast the choice is small, but quite decent and you can choose from what is available.Negatives
The bathroom smells like sewage. The refrigerator in my room did not work. One of the nurses gave gas injections, it was very painful and there were huge bruises after her procedure.Answer from Spa Hotel Venus
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Positives
all the pleasant staff of the resortNegatives
classic massage weakAnswer from Spa Hotel Venus
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Positives
Very friendly staff, excellent treatments, plentiful food, good room cleaning and convenient location from the springs! Everything is just great! I want to come back here again!Positives
There is no delight and there is no bad thing either.Negatives
there is no particular negativity.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Positives
Thank you very much for the services provided. The conditions were excellent. The transfer was clear. I hope to use your services next year.Positives
- location in the center near the sourcesNegatives
- there are no obvious disadvantages; everything is at an average satisfactory level, but nothing more; judging by the star rating (4*) and reviews, we expected moreAnswer from Spa Hotel Venus
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Positives
- friendliness and responsiveness of the staff - room cleaning - frequent change of linen - availability of bathrobes and slippers - tradition of birthday greetings - availability of transferNegatives
- smell of sewage in rooms on the 1st floorAnswer from Spa Hotel Venus
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Positives
Good location of the hotel. Friendly staff. Excellent room cleaning.Negatives
Lack of air conditioning in the room, dining room and restaurant. Nutrition. The schedule of procedures is extended over time.Answer from Spa Hotel Venus
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Positives
I rested in this hotel with my sister in June of this year. A huge plus of the hotel is that it is located in the city center and next to the springs! Wonderful staff, very tasty food (we took full board) and high-quality Wi-Fi. We really liked this hotel - I recommend it to everyone!Negatives
No consAnswer from Spa Hotel Venus
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Positives
I really liked the hotel, small and very cozy, attentive and polite staff, good location. I'll be happy to come again.Positives
The hotel is very well located. Treatment is carried out strictly in accordance with the doctor's prescription. We met like old friends. There weren't even the slightest problems. Drinking springs are located so that drinking is a walk from and to the hotel. Very decent staff. The food is clearly organized and there is a choice of vegetarian and dietary dishes. On free days you can always take excursions; there is a good excursion bureau in the next building. special thanks to the balneotherapy nurses. I recommend taking full board with treatment, it is financially slightly different from half board. I'll probably come back here again. Thanks to the website www.Sanatoriums.com, the trip was organized exclusively with themNegatives
We missed the wall clock in the room, but perhaps this is a continuation of the treatment... take a momentAnswer from Spa Hotel Venus
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Positives
Nice, cozy hotel with a great location. The staff is very friendly, all issues were resolved without problems.Negatives
The only negative is the early morning noise from the street.Answer from Spa Hotel Venus
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Positives
Overall the resort left a good impression. The staff is friendly, speaks Russian well, I really liked the food. The location is excellent.Negatives
They did not provide parking for the car, saying that this issue should have been discussed in advance. There are no air conditioners in the rooms; according to the staff, you can get a portable air conditioner if you wish. My wife did not like the lack of a hygienic shower in the bathroom.Answer from Spa Hotel Venus
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Positives
Good treatment, pleasant stay, excellent food. Opportunity to attend various excursions in European countries...Negatives
Cool weather in the first days...Answer from Spa Hotel Venus
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Positives
I liked everything: the quality of treatment, the quality of accommodation, the quality of food, as well as the work of the staff and the placement of the sanatorium - everything is amazing! Thank you!Positives
Everything is fine . The hotel is very cozy. The staff is very tactful and attentive. The food is delicious. I went on an excursion. We arrived at 20-30, dinner ends at 19-30. My dinner was waiting for me, they warmed it up for me. It was a pleasure.Positives
Everything was very good, thanks everybody for nice vacation :-)))Positives
Very cozy and calm sanatorium, well located, there is a free swimming pool. Very good breakfasts, ordinary dinner. Good WF. Treatment with thermal water.Negatives
When the booking confirmation arrived, one price was indicated in euros, but a different amount was charged from the euro card. There were also inconveniences in that the car navigation did not give the address that was indicated in the booking (Sadova 8) and it was very difficult to find the hotel, even the taxi drivers could not really explain and we had to drive under prohibitory signs.Answer from Spa Hotel Venus
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Positives
Cozy hotel with good quality food, convenient location, kind and helpful staff. There are all the necessary procedures.Negatives
It is advisable to carry out pneumopuncture (gas injections) with a more modern device. This will shorten the duration of the procedure and there will be no queue for these injections.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.