references
Positives
I express my deep gratitude to the hotel administration for their competent and efficient work.. I am very pleased with the medical staff - all the medical workers are sensitive and responsive. The food was at a high level: The food was tasty and varied, the service staff was polite.. The room we lived in was very pleasant: (free, clean))) I plan to visit your Hotel more than once.. Please inform me when they are available any discounts on accommodation and services.. I would also like to stay in room -109 next time. Best regards - Adaev family.Negatives
Of course, I didn’t want to talk about it.. but we also received a negative moment.. When we returned, we did not find my wife’s sunglasses in our things..
Answer from Spa Hotel Venus
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Positives
- the room has everything you need, the renovation is fresh - located within a three-minute distance from the mill colonnade - the restaurant has very tasty food, large portions - a variety of procedures, new equipmentNegatives
- in the restaurant 30-45 minutes before the end of work, many dishes are no longer available - communication with the staff in Russian is difficult, understanding is literally at an elementary level - the sanatorium staff (with rare exceptions) are unfriendly towards Russian speakers, the same can be said about everything resort - restaurants, shops - at best the attitude is neutral, at worst rudeAnswer from Spa Hotel Venus
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Positives
Everything was great!Negatives
No. Except that on September 12, 2021, due to the Triathlon in the city, there were problems with parking, but this is not the fault of the sanatorium, but of the city authorities... But I also liked the competition!!!Answer from Spa Hotel Venus
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Positives
The spa hotel Venus is absolutely a place to feel good. The quiet and central location is also perfect. The employees are all very friendly.Negatives
Unfortunately, the Sanatorium tour guide didn't speak a word of German or English. Likewise the tour guide on the trip to PragueAnswer from Spa Hotel Venus
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Positives
Thank you for all the services of your resort! Cozy, homely atmosphere, very friendly staff, excellent food, excellent treatment. The sanatorium has an excellent location in the city, which allows for walking to see the resort’s sights and the proximity of all drinking springs. I thank all the staff of the sanatorium and hope to visit you more than once!Answer from Spa Hotel Venus
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Positives
Everything is great for a good restAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Second time in this hotel everything is great. Waiting for a new offer for next year.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Great locationNegatives
No consAnswer from Spa Hotel Venus
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Positives
The quality of the treatment, accommodation and catering staff is good to very good.Negatives
1. No possibility to buy the additional massages for a fee (according to the upper nurse + sales department, the appointments were all fully booked; in my opinion too few staff (masseurs)) 2. Location - It's loud outside in the summer at night 2 o'clock (from Hotel Krivan, from concerts and disco in the park)Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Sie waren bei uns während des internationalen Filmfestivals, der sehr berümt und in der Welt beliebt ist, es kommen viele internationale Schauschpieler nach Karlovy Vary - im diesen Jahr z.B. Etan Hawke oder G. Deep und es finden viele verschiedene Veranstaltungen für dieses Festival statt. Deswegen ist es zu dieser Zeit geschäftiger. Unser Hotel hat genügend Personal, nur in der Woche des Festivals waren wir voll belegt, kein Zimmer frei und deswegen waren auch alle Anwendungen ausverkauft. Wir glauben, daß bei Ihrem nähsten Besuch genügend zusätzliche Anwendungen sein werden. Mit freundlichen Grüssen Hotel Venus
Positives
Accommodation is excellent. Food - excellent. The treatment is excellent. Thank youAnswer from Spa Hotel Venus
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Positives
I am very satisfied with stay. Staff are very friendly and nice.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
We were very happy with everything. The food was very good, lots of choice, good service. The staff was very friendly. I would recommend this hotel to others. Kind regards, A.RossbachAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Excellent - location; staff; treatment; food; rooms. In general, everything is cozy, comfortable and calm. Thanks a lot.Negatives
There wasn't a single negative moment.Answer from Spa Hotel Venus
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Positives
All liked it.Negatives
No negativity. Everything was greatAnswer from Spa Hotel Venus
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Positives
I liked everything very much. The staff is attentive, polite and very friendly. Delicious food, large selection of dishes. The location of the hotel is convenient, close to the springs. We will definitely come again! Thank you!!!Negatives
No cons!Answer from Spa Hotel Venus
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Positives
We really liked the resort. We would like to express special gratitude to the attentive doctor Beate Bobkova, as well as the wonderful massage therapist Gonza. The medical staff should also be thanked. All employees are very attentive and friendly, and do their work conscientiously. Our room was cleaned every day conscientiously, towels and bed linen were changed every day. They even picked out the right size robe. Separately, it should be noted the excellent work of the restaurant's cooks and waiters, varied food, all dishes are very tasty. We will be happy to come to this hotel again.Negatives
the room is small and the bed is very narrow, the mattresses are too softAnswer from Spa Hotel Venus
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Positives
Almost no drawbacksNegatives
There were no vegetarian main courses to choose fromAnswer from Spa Hotel Venus
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Positives
Everything was just super!!! Home cooking with restaurant serving. Special thanks to the massage therapist (I didn’t ask his name). Daily room cleaning, always clean and tidy. Two weeks passed like one day. And this despite the fact that we are in Karlovy Vary for the fourth time.Answer from Spa Hotel Venus
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Positives
Everything is perfect.Answer from Spa Hotel Venus
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Positives
All was good! Except, we did not like the loud music at night, which lasted almost until the morning, during the film festival, which prevented us from having a good rest at night. I think many people in the surrounding sanatoriums, who came to relax and improve their health, were dissatisfied with such musical noise at night! I think that you should bring to the attention of the city authorities that the din of music at night is clearly not liked by people who come to Karlovy Vary for treatment, and not to a disco! The holiday is wonderful, but such noise could be limited to 24 hours, and then move the disco indoors, or at least away from the sanatoriums. I think with such night noise, the authorities, instead of attracting an influx of vacationers to the city, will have the opposite effect!Answer from Spa Hotel Venus
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Positives
Good price-quality ratio. The food is delicious, but too high in calories. I would like more greens, vegetables and fruits. The staff is very friendly, the treatment department is good. We were pleased with our vacation.Negatives
Carpet on the stairs and in the room.Answer from Spa Hotel Venus
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Positives
Everything is wonderful, the attitude of the staff, treatment, food, location of the hotel. We are very pleased and will gladly come again.Answer from Spa Hotel Venus
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Positives
Everything was good.Negatives
No.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Wonderful hotel, fabulous holiday and treatment! We hope to be back on track. year! .I was very pleased that the hotel took into account our request and provided us with a room with a balcony, for which we are very grateful. Attentive, polite and always ready to help staff at the Reception, in the restaurant and treatment rooms. The restaurant deserves special attention: varied food in a cozy atmosphere and home-cooked, vegetables and fruits are always available. The rooms are cleaned perfectly. I would like to note the professionalism of Alexandra from the massage room. Thanks to the Venus Hotel, it was a good vacation for body and soul. Thank you very much for your hospitality!Negatives
There is one minus, but a very big one: 2 weeks turned out to be very little, it was hard to leaveAnswer from Spa Hotel Venus
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Positives
We were very satisfied. Staff is very friendly. Rooms clean and tidied every day. The food is super delicious and there is something for every taste. Staff speaks several languages, so no problems understanding guests. Medical staff is professional and very friendly. The location of the hotel is also central. We will be back!Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Nice hotel, clean, polite staff, good treatment, good food too. According to the pitibal system I give it a 5.Negatives
Dear park guestsAnswer from Spa Hotel Venus
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Positives
Many thanks to all the hotel staff. Everything was great. Food, treatment, cleaning everything was wonderful. 25 days flew by like one.Answer from Spa Hotel Venus
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Positives
The stay was simply recommended. All the staff were polite and friendly - helpful. What was especially great: there are no language barriers as German is also spoken there.Negatives
There was nothing negative - except: the stay was too short, but we are responsible for thatAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
The location of the hotel is excellent, very friendly staff, excellent food, we are satisfied with everything.Negatives
The fitness center is closed on weekendsAnswer from Spa Hotel Venus
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Positives
I liked the sanatorium, the weather was great, the atmosphere was calm. Possibility of walking.Negatives
If possible, change the blankets in the rooms. For dinner, leave the Cafeavtomat running.Answer from Spa Hotel Venus
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