references
Viktor P.
24.01.2017
Positives
Attentive doctor, friendly staff, excellent treatment. The rooms are cozy. Cleaning is daily. The location is the most convenient.
Lucciano R.
24.01.2017
Positives
On the positive side, we can note: high-quality treatment procedures and comfortable sleep, thanks to orthopedic mattresses and comfortable pillows.Negatives
I didn't like the food - it wasn't tasty. Wi-Fi is poor despite limited usage area.
Ольга П.
20.01.2017
Positives
Very convenient location for treatment right next to the springs. The city is simply made for walking. Not only water is healing, but also the air and the atmosphere of the cityNegatives
The attitude of the staff is like in socialist hospitals. The doctor's consultation is formal.
Ellada K.
18.01.2017
Positives
I liked everything very much, except for cleaning the roomNegatives
They didn't clean the room well - they washed the sink and toilet, took out the trash, but didn't sweep or vacuum. Towels thrown on the floor to be replaced were hung up again.
Дарина Г.
16.01.2017
Positives
The quality of treatment is at a high level, strict dietary nutrition. the rooms are no frills, everything is simple, but when you are in the room for 3 hours in the evening before going to bed, I think the situation in the room is not at all critical
Татьяна Р.
16.01.2017
Positives
I did not undergo treatment, although I bought a voucher with procedures, because the diagnosis of the disease does not allowNegatives
It would be nice if the room was cleaned better
Якоб Б.
15.01.2017
Positives
The Sanatorium staff are very friendly, respectful and attentive. We are always happy to help if you have any questions. The procedures were always carried out according to the terms. It's very convenient and right, you don't have to sit and wait. I recommend my friends to visit this Sanatorium.
Елена К.
15.01.2017
Positives
Was there for the first time on the recommendation of a friend. Nice hotel, wonderful hydropathic facility, clean, cozy, warm. Special thanks to the catering organizers - wonderful assortment, excellent quality of products and dishes, attentive dining room staff - ten points. Great location of the hotel and nice cozy rooms.Negatives
There is an unpleasant aftertaste from the attitude of the (partial) medical staff when receiving patients (the main office for issuing directions and procedures). There are no comments about the medical staff during the procedures - they are professional and efficient.
Людмила Л.
15.01.2017
Positives
Good location, excellent sanatorium facilities, excellent dining room with a varied menu (I especially note the quality of cooking), a wide range of vegetable and vitamin dishes. Clean, Warm, comfortable. Very good hydrotherapy and massages.Negatives
I came for the second time, so I was extremely surprised by the lack of friendliness of the medical staff at the reception, and witnessed the rude reception of patients who arrived for the first time by the sanatorium doctor. The irrigation and inhalation procedures did not work for me, I asked for a replacement, received a replacement with difficulty, for some reason I had to choose from them, as a result, they replaced three with two. After an enthusiastic visit in May, the January impression was smoothed over. I hope these are isolated cases.
Bella M.
14.01.2017
Positives
the stay at the Astoria sanatorium and the treatment were very good, thank you very much from the Marshak family from Israel
Ольга Ф.
12.01.2017
Positives
Excellent, convenient location, very convenient to walk to the springs. The lack of internet in the rooms is a small thing. The medical facilities are excellent. nice staff.
Lidiia F.
12.01.2017
Positives
Many thanks to the staff, both medical and service, for their friendliness and ability to speak Russian. I would like to thank doctor Yaroslava Krabtsova for her attentiveness to patients, nurse Alena Vashkova for high-quality procedures and friendliness - this employee is exactly in the right place.
Людмила В.
11.01.2017
Positives
The location of the hotel is excellent, the quality of the procedures provided is without any comments.Negatives
A note about the hotel's Wi-Fi. We live in the 21st century!!!! Every vacationer, regardless of age, needs free access to the Internet. This hotel has Wi-Fi in a certain area. This is inconvenient for both those who use it and those who rest in the room after the procedure. Since the audibility of communication on the Internet (Skype, Viber) can be heard on four floors! The strange behavior of the catering workers is annoying. They remove food from the common table (salads, chopped vegetables) without asking those present in the restaurant who else is eating. Although there are still 20-25 minutes before the end of dinner (according to schedule). Several people from the staff are rude, swear, always dissatisfied with something))) It was somehow funny and strange to watch all this. Having stayed in the sanatorium for 10 days, we find out that for breakfast you can order an omelet or fried egg. You can also ask for honey!!! This was the first time I encountered this, so it caused bewilderment.... Honey, preserves, jams, etc.. everything in individual packages was ALWAYS and in ALL hotels freely available at breakfast (buffet))))). Personally, I have a calm attitude towards food (I’m a vegan and I just don’t eat a lot of things), but my neighbors at the table were very irritated by all of the above points.
Людмила К.
05.01.2017
Positives
Location, treatmentNegatives
The area of the double room and sanitary room is small for two adults
Галия П.
26.12.2016
Positives
I liked the mineral water, the medical staff was friendly, the food was good. It is very convenient for the sanatorium to be close to the springs.Negatives
There were a lot of patients, the problem was getting the necessary procedures.
Nina G.
26.12.2016
Positives
Very good hotel location, close to the springs. Very friendly staff and attentive doctors. A varied diet that allows you to choose dishes that suit you. We were very pleased.
Юрий К.
24.12.2016
Positives
Very nice and helpful staff. They speak Russian well.Negatives
The buildings are old, the ceilings are wooden, so there is audibility in the rooms.
Elsa S.
23.12.2016
Positives
Excellent location of the hotel. Attentive service staff. Good treatment and food. Had a great rest and treatment. Bravo to the management.
Volodymyr K.
19.12.2016
Positives
We have been vacationing in Astoria every year since 2008. We tried to change to 4*, but again returned to our beloved Astoria. The price/quality ratio is good. The treatment was very good. Doctor Lyudmila Stoklaskova is above all praise. An attentive, very intelligent and responsive woman. The food at the sanatorium has become much tastier, and the restaurant staff is attentive.Negatives
No Wi-Fi in the rooms. The room stock is a little old, not all rooms are comfortable. But this does not particularly affect your stay in the sanatorium.
Вера С.
19.12.2016
Positives
Wonderful environment for Russian speakers. Almost all the staff, including maids and waitresses, speak Russian and are infinitely patient and friendly. I was fascinated by the masseuse (to my shame, I don’t know the name - classic.mass.part.-6), who, after a professionally performed massage, affectionately said: “Get up quickly, so that your head doesn’t spin.” Order, cleanliness in the rooms, snow-white bed linen and towels. I was there in December, the sanatorium was not overcrowded, perhaps that’s why they were always helpful if it was necessary to reschedule procedures, which were always carried out efficiently. The location couldn't be better. Three channels of Russian television, an electronic alarm clock in the room, liquid soap and a small soap in the bathroom. (This is me for those crazy people who, like me, always carry an alarm clock with them so as not to miss the procedure). happy with everythingNegatives
I didn’t feel anything negative.
Evgeny K.
19.12.2016
Positives
We have been to the Astoria sanatorium for the fourth time, everything suits us, we are planning to come for the fifth time to this sanatoriumNegatives
No internet in the rooms
Galina L.
18.12.2016
Positives
right opposite the springs, good medical facilities, competent doctor
Валерий И.
15.12.2016
Positives
A thoughtful, comfortable treatment regimen, combined with the ability to organize your own walks at a convenient time. Over the years, nutrition has changed significantly for the better. The table has become more varied and the dishes tastier. The rooms are 4* clean, they are cleaned quickly and efficiently, the request for a suddenly burned out light bulb was quickly fulfilled. With the appointment of a new manager the staff have become much friendlier. Special thanks to Irina Sieglova for the brilliant organization of booking and accommodation. Low bow to doctors Astori - Mrs. Natalia and Mrs. Lyudmila. By the way, we ask the administration to do everything to retain all the doctors of the sanatorium who have been working for a long time, we love them very much. Thank you everyone for a great vacationNegatives
Negative - some nurses in the pool had to be asked to do gymnastics, but they did it for only 6 minutes (November 26, 9-00)
Sergey N.
11.12.2016
Positives
Everything was fine for us, but if possible, raise the sidewalk higher. Make a convenient entrance for people with disabilities. Thank you. We wish you all the best.
Peter S.
09.12.2016
Positives
Location of the sanatoriumNegatives
At the time of our stay, the absence of several doctors created certain inconveniences.
Natalja S.
07.12.2016