references
Ирина Федурина
10.01.2019
Positives
I rested at the Astoria sanatorium from December 26 to January 9. The holiday turned out to be wonderful, starting from the beautiful room, which overlooked a tiny courtyard, and ending with the treatment. The staff is friendly and approachable. I was late for physical therapy once, but the girl nurse didn’t send me away, she simply rescheduled me for another time. All procedures were prescribed according to the case, and all, without exception, worked for the benefit of the body. There are no cons. I will come to this hotel again.
Александр Комаров
10.01.2019
Positives
Hotel location. The quality of the procedures is high, the medical staff is well trained. Therefore, this was not the first time we visited.Negatives
Room cleaning is disgusting. We stayed from 26.12 to 9.01, second floor, view of the Colonnade. During all this time, the room was vacuumed only twice, there was no wet cleaning. There is a layer of dust on tables, bedside tables, window sills. Windows and mirrors are dirty. In two weeks there was only one change of linen. The quality of food has deteriorated compared to previous visits, everything is quite monotonous, and you get bored quickly. The price included New Year's dinner, which was even worse than usual. The only difference was that it was 50 grams. champagne. On our next trip we will most likely book a hotel.Answer from ASTORIA Hotel & Medical Spa
Уважаемый Александр Комаров, Спасибо за ваш визит и за ваши комментарии. Уборка производится ежедневно, а уборка больших размеров (смена постельного белья) - один раз в 7 ночей. Новогодняя программа или ужин в предновогодний вечер не рекламировались, ни вы, ни кто-либо из гостей не взимали extra плату. В качестве бонуса - подарок от отеля, гости получили подарок, игристое вино, полдник с кофе и музыкальные представления. Мы уверены, что вы измените свое решение и приедете к нам снова в следующий раз.
Lilia Zamaneagra
10.01.2019
Positives
Very convenient location of the sanatorium in the very center of the city. Good and varied food, our room was cleaned every day. I really liked the salt room.Negatives
Number without the repair.
Eдуард Граф
05.01.2019
Positives
The sanatorium is located in the very center of the city. All drinking springs are very close. The sanatorium itself, of course, is no longer young, but internal modernization is producing good results. The procedures are carried out very well and on time. The staff knows their job. The canteen also has well-trained and polite staff. The food (buffet) is very varied and prepared mainly with dieters in mind (not too salty, not spicy). Nevertheless, it was prepared very well and the choice of dishes for a hotel of this category is extensive. The cost of the trip and the services received are in an excellent ratio. In general, if a person just wants to relax (inexpensively, but without much luxury), then this hotel is a very good address..Negatives
We didn't notice any particular negativity, but nevertheless, like everywhere else, it exists. I don’t know whether a certain time is allocated for cleaning rooms or not, but I believe that it is impossible to clean a room efficiently in five minutes. The procedures sometimes coincided with breakfast (breakfast is in two shifts, so it is limited in time to 1 hour), but, of course, no one was left hungry. Sound insulation is also not the best, but all this is not so tragic. And it all depends on the person’s mood.....
Alexander Iglin
04.01.2019
Positives
Good food,Negatives
No New Year's Eve celebrations, although dinner was good.
Maxim Bristot
03.01.2019
Positives
The treatment and procedures are organized very well, 5 plus. A good range of dishes in the restaurant and very polite waitresses. The hotel has a tea room - a great opportunity to try different types of tea.Negatives
The room is not renovated, with a strong smell from the carpet, in the corner there is constant noise (both day and night) from some kind of sewer or drain. Room cleaning is unsatisfactory. The restaurant serves food in 2 shifts (!) and this is not written anywhere (they inform you upon arrival).
Наталья Динова
13.12.2018
Positives
regular room cleaning and linen change literally every other day, The staff speaks Russian, I am from St. Petersburg, the architecture of Karlovy Vary is very similar to my city, so I felt comfortable, I really liked the atmosphere both in the city and in the sanatorium, If the treatment will be effective, I will definitely come to YOU again, I would also like to note the optimal price-quality ratio, this is quite significant for many Russians, I sincerely wish you successful work,Negatives
the renovation of the sanatorium began a week earlier than the stated deadline, the hall near the tea room turned into a construction site, and in the evening a lot of people gathered there to drink tea and chat, for dinner in the dining room there is not enough tea, kefir, milk, for some reason all this is only available in the morning for breakfast,
Нина Гусева
09.12.2018
Positives
Great staff and service.Negatives
The renovation started earlier, but we were understanding
ALEXANDER GLEYZERMAN
06.12.2018
Positives
The treatment is good, the location is excellent.Negatives
The room is very small, in the toilet room you can’t turn around, you’re always hitting corners and appliances. The water in the shower changes dramatically in pressure and temperature. Food: if you bring scarce dishes, they immediately run out. Otherwise, there are no complaints. Problem for people with limited mobility. There are steps from the elevator to the exit to the reception and the street. Pool. Only as prescribed by a doctor, instead of procedures. There are 6-7 people per 30 m2 at a time
Reich Vladimir
26.11.2018
Positives
Everything is supper!!!! Gladly again next year!Negatives
We have room number M008 Very dirty flooring!!!! There was smoking in the room (for us). Me and my husband have asthma. We hope to get the best rooms on our next stay!!
Viktor König
25.11.2018
Positives
We were at the Astoria sanatorium for the first time. We loved everything from start to finish. Got the right procedures. Now we feel great. We recommend this resort to everyone.
VLADIMIR LEBEDEV
21.11.2018
Positives
We rested in this sanatorium for the first time for two weeks since October 27, 2018. Check-in was quick, payment was made on the spot. All liked it. Booked a room for next year. Very attentive doctors, thorough examination and individual prescriptions. We are satisfied with the food, there is a good variety of vegetables and fruits. The attitude of the nurses is excellent. Thank you all very much.Negatives
Room No. 513 is very small for two; at times it was noisy due to the work of the hammer drill in the building opposite
Vladimir Migurskiy
21.11.2018
Positives
The food is varied, plentiful, tasty, which leads to overeating.Negatives
The buffet during lunch in only one of the three dining rooms creates a queue and a crush. This is one, but a big minus. Overall, the buffet has reduced the availability of dietary and moderate meals for those people who need it.
Ольга Литус
20.11.2018
Positives
I liked everything very much! Thanks to all the staff! See you again!!!
vladimir necheukhin
20.11.2018
Positives
Everything is fine.Negatives
The tables in the tea room are located near the doors to the room. therefore all conversations are heard by the guests of these rooms. For hotel guests who are leaving the hotel, you need to make a room to wait for the transfer, as many wait 12 hours after check-out.
TATIANA KROL
16.11.2018
Positives
Once again I visited the most beautiful place in the Czech Republic and talked with good people. Thank you!!!
Иван Ершов
12.11.2018
Positives
I rested and received treatment in Astoria for the third time. And every time I left very happy with EVERYTHING!!! I thank all the staff and nurses at all procedures for their attentive attitude and professionalism. I would like to convey a special feeling of gratitude to the Chief Physician Jaroslave Krabcovoi, who patronized me and observed all three of my stays in Karlovy Vary at the Astoria sanatorium. Thank you very much. I am already 86 years old and next year I hope to once again go to the Czech Republic to Karlovy Vary in Astoria.
Павел Дука
12.11.2018
Positives
This is our seventh time in Karlovy Vary. For the first time in Astoria. This is the best we've seen so far. Only positives, nothing to add!!! Special thanks to Dr. Lyudmila Stoklaskova. I have never met a more qualified spa doctor. We will definitely return to Astoria!!! Many thanks to the entire staff of the sanatorium! Be healthy and happy! Best regards, Duca family
Борис Письменский
30.10.2018
Positives
Everything is great! Thank you very much. We especially thank our doctor, Lyudmila Stoklaskova, who was very attentive to us. I, Boris, especially thank Maria Koshtova, who does an excellent massage. Many thanks to all the staff of the sanatorium: medical workers, canteen staff, governesses - in general, everyone!!! With great respect to you! Pismensky Lyudmila and Boris.Negatives
Very warm blankets!
Армаис Катымян
27.10.2018
Positives
Thank you very much, everything is great. There were no failures. The transfer is excellent, the excursion is wonderful. The sanatorium is good, especially the location.
Светлана Щербакова
25.10.2018
Positives
good service in the restaurant (especially the waitresses), high-quality room cleaning.Negatives
no cons
Надежда Логинова
22.10.2018
Positives
I have been resting in this sanatorium for the seventh year, which means that I am satisfied with absolutely everything and the changes that have occurred this year (salt room, buffet, new rooms for parafango procedures and gas injections) convinced me that I made the right choice .
Сергей Костин
15.10.2018
Positives
Excellent location of the sanatorium and range of procedures offered. Expensive and professional service, both by medical and service personnel.
Татьяна ФРОЛОВА
09.10.2018
Positives
Everything is excellent: treatment, food, attitude of the staff.Negatives
Well, the floors in the rooms of the Three Lilies building of the Astoria Hotel are very creaky.
Ирина Ковалева
06.10.2018
Negatives
Not all of the staff are always kind and pleasant. I encountered the open hostility of the Nurse.
natalya gerasimova
02.10.2018