references
Positives
Had a great night's sleep: very comfortable mattress and pillow. A tea room is a wonderful idea.Negatives
The room is very hot and the blanket is too warm. It was blowing from the balcony door. Unfortunately the tea room opens late and closes early.
Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за пребывание в нашем отеле и оценку услуг. Балконную дверь проверим, спасибо Вам за сообщение. Чайная комната работает ежедневно с 11:00 do 20:00 часов, не может к сожалению работать поздно вечером, потому что в близости чайной комнаты номера. Благодарим Вас. Надеемся на встречу в 2022 г.
Positives
I am very grateful for the opportunity to relax and receive treatment in your sanatorium. Thanks to everyone who, in such difficult conditions, maintains a high level of care for vacationers. Delight at the appearance of the luxurious hotel buildings in the center of Karlovy Vary, low bow to you for preserving the architectural heritage, not only outside but also inside the building. Thanks to the entire management team for the positive attitude of your assistants and for their ability to work with people. Thank you for your friendliness and attention when meeting with the hotel administrator, your willingness to resolve all issues. Many thanks to doctors and nurses for their ability to listen, understand health problems and prescribe the correct treatment. Thank you for the cleanliness not only in the rooms, but also in the SPA area, treatment rooms, and restaurant. The food is varied, healthy, and there is a large selection of dishes. Respect to the cook. Good, well-coordinated and unnoticeable work of the waiters is excellent. Thanks to the employees of the sanatorium.com agency for the wonderful excursions and to the drivers for their careful driving. Thank you all for this New Year's fairy tale. Mutual understanding and patience, trust, good luck and creativity for all of us in the new year. Be healthy!Negatives
Check your Covid passports carefully.Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас за посещение и отличную оценку. Мы рады, что всё так понравилось, Вашу похвалу с радостью передаем. Ковид паспорта мы должны проверять на основе государственного постановления. Спасибо Вам и надеемся на встречу в 2022 г.
Positives
Everything was excellent: good location to the springs, good procedures, excellent cuisine. Cleanliness and tidiness. Special respect for the tea room and the books in it!Answer from ASTORIA Hotel & Medical Spa
Очень, очень, благодарим Вас и надеемся на встречу в следующий раз.
Positives
Spa Hotel-Sanatorium Astoria is an excellent combination of wellness treatments, a varied and very tasty menu, and professional staff. The quality is top notch. Thanks everyone!!!!Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас и надеемся на встречу в 2022 г.
Positives
It so happened that I needed to solve several health problems, so I chose the sanatorium based on its location, and it has no competition: everything is close, within walking distance, especially drinking springs. During the quarantine, the entire “stuffing” of the sanatorium was changed: the rooms were freshly renovated, new furniture, carpeting, mattresses, all plumbing fixtures and ceramics in the bathrooms, a completely new wellness center with excellent saunas and a relaxation room for every taste, a swimming pool with a countercurrent (you swim in place) , but for your own pleasure), excellent bathroom with thermal water, which is a big plus, wonderful staff (I would like to once again thank the treatment sisters Veronica, Yulia, Alena, Lucia, maids Yana and Romana, all the waitresses in the restaurant and cooks), good procedures , an experienced and thoughtful doctor (Many thanks to Dr. Yaroslava Krabtsova for her attention to detail and requests). I had a great rest, I feel great and I hope that I will return to Karlovy Vary more than once. Need I say that my choice will be the Astoria sanatorium?)))Negatives
Nurse Linka’s attitude towards patients at the first aid station: when making a request to postpone procedures (for a good reason, not for a reason, an excursion, for example), for five minutes I had to resist the reluctance to help. All sorts of reasons were given as to why “no”, including the unfounded assumption that “You are going to Prague!”, until the request was fulfilled. The entire conversation was based on dissatisfaction that she was distracted and preoccupied with fulfilling the request. Against the backdrop of general goodwill and courtesy, this was very unpleasant.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам за посещение нашего отеля и оценку услуг. Очень жалко, пока у Вас былo неприятное впечатление в пункте первой помощи. Работу медсестры Ленки ежё настроим, благодарим Вас зa предупреждение. Надеемся на всречу в 2022 г.
Positives
Very good location of the hotel. Attentive staff. We really liked everything.Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас за посещение и отличную оценку. До скорой встречи!
Positives
We really liked everything and the treatments helped a lot too 👍Answer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch. In welchen Bereichen könnten wir uns noch verbessern, bei der nächsten Bewertung 10 Punkte zu erhalten? Über Ihre Rückmeldung an sales@astoria-spa.cz werden wir uns sehr freuen. Vielen Dank.
Positives
The sanatorium is close to the springs, attentive staff, comfortable accommodationNegatives
NoAnswer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас и надеемся на встречу в 2022 г.
Positives
Excellent location of the hotel and very high quality dietary foodNegatives
Poor room cleaningAnswer from ASTORIA Hotel & Medical Spa
Спасибо Вам за посещениe нашего отеля. Уборка номера проходит ежедневно, работу горничной ещё настроим. Благодарим Вас и надеемся на встречу в 2022 г.
Positives
We stayed at the Kurhotel Astoria for 10 days. We liked everything and were satisfied with all the treatments. The food was delicious and varied. The personnel was very friendly and helpful. Definitely coming back.Answer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch. Wir freuen uns sehr auf ein baldiges Wiedersehen.
Positives
Excellent location of the hotel.Negatives
The treatment is weak. The food is varied, but not tasty.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам. Лечение всегда зависит на виду пакета. У комплексного лечения есть 18 процедур на одну неделю, но предлагаем тоже лёгкий пакет, где только 10 процедур на одну неделю. Цена отличается. Рекомендуем всегда лучше бронировать полный пакет - комплексное лечение. Завтраки, обеды и ужины за шведским столом. Очень жалко, пока Вы не были довольны, но питание приспособленное тоже для гостей, у которых разные ограничения. Ещё раз спасибо Вам. До скорой встречи!
Positives
Very cool, it was my first time in K.V. I liked everything very much, the location is absolutely amazing, this Astoria hotel corresponds to 4 stars. The procedures were all ok. The food was also good, the service was excellent.Negatives
No.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас и надеемся на встречу в 2022 г.
Positives
Very good hotel, nice staff, very well qualified doctors, the food was great, I was very satisfied with my stay at the Hotel Astoria.Negatives
Can't write anything negativeAnswer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch und Ihre Bewertung. Wir freuen uns sehr auf Ihren nächsten Aufenthalt.
Positives
The applications were very good and tailored to the needs of the individual. These were carried out with a lot of calm and professionalism.Negatives
Getting there was difficult because there was no detailed description of the route - especially the information that you were allowed to drive to the short zone. Some employees seemed a bit overworked, especially at the reception, which probably had to do with the requests from the arriving guests.Answer from ASTORIA Hotel & Medical Spa
Herzlichen Dank für Ihren Besuch. Wenn man zum ersten Mal in Karlsbad kommt, kann die Anreise mit dem Auto zum Hotel ein bisschen schwieriger sein, aber unsere Mitarbeiter beraten jeden Gast sehr gern. Eine detaillierte Wegbeschreibung ist auf hoteleigenen Webseiten zu finden. Nochmals vielen Dank. Wir freuen uns sehr auf Ihren nächsten Besuch.
Positives
I liked everything very much. I want to come back again.Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас и до скорой встречи!
Positives
Hello! The sanatorium has been transformed after renovation. It has become even more pleasant to be there. Cozy rooms, new chairs for receiving procedures. The staff immediately resolved any issues that arose. The food is varied. Wonderful treatment and relaxation!Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение и оценку. Надеемся на скорую встречу.
Positives
My entire stay at the sanatorium was to my complete pleasure and feeling of gratitude for the excellent service, cleanliness and delicious cuisine. The only thing that bothered us was that on Saturdays and weekends there were a lot of people in the restaurant from outside the hotel, and the restaurant lost its atmosphere.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение и оценку. Ресторан работает только для проживающих гостей, но некоторые гости приезжают только на выходные. Спасибо Вам. Надеемся на встречу в 2022 г.
Positives
Everything was generally positive.Negatives
The negative concerns small household issues. Namely: there is no toaster in the restaurant, and the bread is not always fresh, it is very hot in the SPA area, there are no fans in the rooms, the lamps need to be replaced with fan lamps, because there is no central air conditioning, there must be kefir for dinner. Thanks for your service.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам за посещение нашего отеля и идеи, что улучшит. До скорой встречи.
Positives
Everything was very pleasant: the rooms had new plumbing, designer decoration, a thoughtful reception from the nurse and the doctor. The medical staff surrounds you with care, everyone is friendly and friendly. The restaurant amazed us with its variety of dishes and products. Special respect to the restaurant staff for serving so many people! Tablecloths were replaced instantly, excess dishes were removed on time and unnoticed. CARE was felt every minute from the entire hotel staff! THANKS EVERYBODY!Negatives
If possible, need a selection of blankets, I think. A blanket or something lighter. It was hot under the blanket that was in the hotel. But this is a very small minus.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение и оценку услуг. И спасибо Вам за идею выбора одеял. До встречи в 2022 г.
Positives
Great staff, comfortable room, varied menu.Negatives
The procedures are weak...Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за пребывание в нашем отеле и оценку. В рамках классического лечения включено 18 лечебных процедур на одну неделю, но есть тоже возможность заказать лёгкий пакет, в котором только 10 процедур на одну неделю. Цена отличаетя. Всегда рекомендуем забронировать полный пакет лечения с 18 процедурами на одну неделю. Спасибо Вам. До скорой встречи в 2022 г.
Positives
We were very satisfied. Everything was great. Thank youAnswer from ASTORIA Hotel & Medical Spa
Vielen Dank für alles. Wir freuen uns sehr auf Ihren nächsten Aufenthalt.
Positives
Swimming pool, sauna, treatment.Negatives
Failure to comply with hygiene standards by visitors when visiting the sauna. You need to sit on a towel or sheet.Answer from ASTORIA Hotel & Medical Spa
Мы очень рады, что Вы выбрали наш отель. Спасибо Вам! Правила посещения саун доступные у входа в велнес-центр. В сухой финской сауне надо иметь простыню, но в паровой и в травяной сауне купальник. Благодарим Вас. До скорой встречи!
Positives
We were there for two weeks, everything was fineNegatives
No consAnswer from ASTORIA Hotel & Medical Spa
Благодарим Вас и надеемся на встречу в 2022 г.
Negatives
Room service: several times my bed was not made properly with pillows and sheets. I showed photos in the hotel information, but unfortunately nothing changed during the time I lived in the Hotel ASTORIA. With kind regards, Ingrid von LingelsheimAnswer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch und Ihre Bewertung. Es tut uns sehr leid, dass Sie mit dem Zimmerservice nicht zufrieden waren. Falls Sie die Fotos noch haben, bitten wir Sie um Zusendung an sales@astoria-spa.cz . Vielen Dank. Wir freuen uns sehr auf Ihre Rückmeldung.
Positives
Treatment, food, location of the hotel, cleanliness of the rooms - everything was very goodNegatives
No.Answer from ASTORIA Hotel & Medical Spa
Благодариам Вас за всё. Надеемся на встречу в 2022 г.
Positives
This is one of the best hotels in Karlovy Vary in all respects. From now on I will always use this hotel and your site. Thank you very much for your work.Answer from ASTORIA Hotel & Medical Spa
Очень, очень благодарим Вас. До скорой всречи!
Positives
Thank youAnswer from ASTORIA Hotel & Medical Spa
Herzlichen Dank! Wir freuen uns sehr auf Ihren nächsten Besuch.
Positives
Convenient location of the hotel.Negatives
Very few treatmentsAnswer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам за посещение. Количество процедур всегда зависит на виду пакета. У комплексного лечения есть 18 процедур на одну неделю, но предлагаем тоже лёгкий пакет, где только 10 процедур на одну неделю. Цена отличается. Рекомендуем всегда лучше бронировать полный пакет - комплексное лечение. Благодарим Вас. Надеемся на встречу в 2022 г.
Positives
Gladly again..Answer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch und Bewertung. Wir freuen uns sehr auf ein baldiges Wiedersehen.
Positives
I really liked everything, the food, the staff, the tea room, the neatness of the hotel, the location of the hotel, the room and the furniture, especially the mattress on the bed.Negatives
The head nurse is very angry, everyone complains about her, the room is very small, it is impossible to get through if a person is sitting at the table, the room is 18 meters.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам. Мы очень рады, что всё понравилось. Работу медсестры улучшим, чтобы она была более приветливая. Двухместные комнаты в категории Комфорт Плюс имеют 18 метров, в категории Супериор 22 метров. Ещё раз большое спасибо и до скорой встречи!