references
Лариса Степанова
10.05.2019
Positives
Hotel location, good varied food, tea room availableNegatives
No
Алла Плоцкая
07.05.2019
Positives
Excellent location of the Astoria Hotel! Responsive and friendly staff. Our room had a view of the Colonnade - it was so pleasing to the eye! At night we slept with the window open - quite quiet. During the day, if someone likes to sleep, it is a little problematic, because... Music is playing, people are walking, cars are driving (rarely). The medical staff is attentive and friendly.Negatives
No.
Olga Gorodetskaya
06.05.2019
Negatives
The procedures can hardly be called TREATMENT - these are SPA procedures. Everything is in the "Light" style. The main treatment is water + regimen.
mina Dontsova
05.05.2019
Positives
Good afternoon. We have been to the Astoria sanatorium 3 times. The sanatorium is very good, close to the springs. The staff is very friendly, they work conscientiously and always with a smile. Doctor Belov will always see you at any time if you need to solve something and accepts all wishes from the patient, if it is not harmful. Especially many thanks to Yulichka , always in a good mood and the nurse on Vaclava gas injections. Also, many thanks to sanatorium.som, everything is always at the highest level, without any problems.Negatives
Of course, I wanted the maids to treat their work conscientiously, except for taking out the trash and changing the towels, they did nothing. The carpeting was never vacuumed, the mirror and bedside tables were never seen. The washbasin was washed every other time
Светлана Шаламова
04.05.2019
Positives
Wonderful location of the hotel. A good set of medical procedures. Friendly attitude of the staff at the reception.Negatives
Some nurses on duty behave incorrectly, irritably, and rudely. One gets the feeling that they are doing a favor for vacationers. This negatively affects the assessment of the sanatorium. Unfortunately, we had to talk with 2 such nurses.Answer from ASTORIA Hotel & Medical Spa
уважаемая гостпожа Светлана. Большое спасибо за ваше пребывание в нашем отеле. Мы рады, что вы нам понравились. Мы поговорили с медсестрами и пообещали просто смеяться, как солнце. :-) Мы с нетерпением ждем вашего следующего визита с нами!
Елена Шутова
03.05.2019
Positives
I liked it all very much. The number of rooms is new. Everything is at a pretty high level. The staff is friendly and always ready to help.Negatives
It seemed to me that the room was not vacuumed daily.
Alexey Astashkin
29.04.2019
Positives
swimming pool and baths with mineral water, 3 Russian TV channelsNegatives
instead of a double bed there are two single beds pushed together, there is no air conditioning, there are no slippers or bathrobes in the room
Elena Gutschner
23.04.2019
Positives
Beautiful view from the window, the window overlooked the center of the colonnadeNegatives
I didn’t really like the staff in the restaurant, with the exception of one waitress, her name is Miya, the rest were not always friendly. This girl was always in a good, desirable mood, friendly, we tried to contact her
Liudmila Taratorina
22.04.2019
Positives
For a three star hotel in Astoria everything is great!Negatives
No matter how hard I tried, I couldn’t find any cons.
Светлана Уразбахтина
20.04.2019
Positives
I liked it very much, attentive staff, excellent treatment.
ALLA SLAVKINA
19.04.2019
Positives
Special thanks to the nurse who gives gas injections. Thank you for the excellent food and service.Negatives
A larger room was requested than was provided upon check-in. And, of course, it is necessary to put different people in separate beds. Some crampedness in the size of the room interfered with rest.
Надежда Шагеева
18.04.2019
Positives
Excellent location, overall the hotel lives up to its *** stars. Special thanks to the sanatoriums team for organizing transfers, excursions and overall relaxation! Thank you!Negatives
This is not negative, but rather a wish for nurse Irena (describing the procedures) to be more attentive to people.
Tatjana König
18.04.2019
Positives
I want to say a big thank you to the doctor Lyudmila Stoklaskova, the sisters from the parafango and salt cave, from the Natalie restaurant for their conscientious work
Sergey Nikolaev
16.04.2019
Positives
We were happy with everything and we tell our friends and acquaintances about the wonderful time we spent with you. And we recommend visiting your sanatorium. Thank you.
Ольга Верховых
16.04.2019
Positives
I arrived with pancreatitis, far from being in remission. It was necessary to follow a strict diet. Thanks to Doctor Andrey Belov and nutritionist Teresa Gladikova, who helped me with this. They cooked food for me personally.
Елена Ковалевская
13.04.2019
Positives
Thank you for the wonderful days in Karlovy Vary at the Astoria Sanatorium: excellent medicine, good accommodation, fairly good food. The combination of young creative management and systemic responsible medicine is the secret of Austria's inevitable success. And one more thing: magical water, a living river, an amazing atmosphere of a spring holiday. Thank you to the Sanatoriums Company - you are one of the best in spa medicine. We are waiting for your proposals for Karlovy Vary for March 2020.Negatives
Dear Astoria, please send your chefs to advanced training courses, for example, to one of the Michelin-starred restaurants! How happy the chefs will be, how happy we will be, how grateful “haute cuisine” will be.
Nadezhda Kolycheva
09.04.2019
Positives
I liked the location of the sanatorium, the treatment, and the attitude of the staff. I will most likely book it again.Negatives
I got room 506, the room was good, spacious, but to the 5th floor I had to climb the stairs (there is no elevator). I have sore legs, it was difficult to get up and down several times during the day. The Internet did not work, we had to go to the reception.
Мария Луценко
09.04.2019
Positives
The food was varied, you wouldn’t leave hungry, the rooms were cleaned well, the location was wonderful.Negatives
The medical staff as a whole is good, with the exception of the nurses who draw up cards and schedules of procedures. We were not ready to get into the situation, we were with a small child and it was necessary to distribute the procedures so that there were no connections. Three days out of six there were overlays; I had to either skip the procedure or take the child with me.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за ваш визит. В то время у нас был почти полный отель, и было непросто подобрать процедуры в соответствии с вашими пожеланиями. Тем не менее, мы сделали все возможное, чтобы удовлетворить вас. Мы с нетерпением ждем вашего следующего пребывания
Eugen Solodjankin
03.04.2019
Positives
Hotel location. I liked the procedures prescribed by doctor Ludmila Stoklaskova. Honey. The staff is friendly. We thank nurse Janu and Zlata for their professionalism. We hope to benefit from your hospitality once again. Thanks for the tea room.
Александр Еремеев
01.04.2019
Positives
My wife and I have been vacationing in Astoria for many years. Many thanks to all the staff of the resort. We hope to continue to receive treatment only at Astoria.
владимир фефилов
01.04.2019
Positives
Good afternoon. We are grateful to Dr. Krabtsova for her attentive and sensitive attitude to our health problems. Many thanks to the medical and technical staff. We will definitely come next year.
Ольга Прозоровская
01.04.2019
Positives
We are satisfied with the treatment at the sanatorium. Great location. Availability of thermal water. Attentive medical staff. The reception staff were always ready to help. I especially want to thank Jakuba Bobcika for his attentiveness and kindness. We will monitor the work of the sanatorium to improve service. Perhaps we'll come again.Negatives
The rooms are of very different quality. The worst thing is the food. Chefs cannot cook even simple vegetables acceptable. Soups are generally terrible. Maybe we were unlucky and there were some bad cooks during this period.
TATIANA KNIAZEVA
26.03.2019
Positives
Thank you, I had a good rest and treatment, everything worked out well, but there are some small flawsNegatives
This applies to the procedure for gas injections, when many half-naked women accumulate in one room while waiting, this moment is not conducive... I would like to undress alone in a booth, as this process is organized in other hotels...Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за ваше пребывание у нас, и мы также благодарим вас за замечания, с которыми мы будем иметь дело немедленно. Мы с нетерпением ждем встречи с вами в ближайшее время.
Elena Rozova
16.03.2019
Positives
Location, food, treatment, service, friendliness - everything is good and corresponds to the declared “stars” of the hotel. Availability of a safe at the reception. Availability of a tea room.Negatives
The elevators often broke down and on the day of departure we had to carry our suitcases partially up the stairs. You don't have to do a massage, because... This is not a massage. Limiting the operation of the tea room to 20-00 hours. We ate on the second shift, i.e. dinner is from 19 to 20 o'clock, you can't drink tea in the restaurant, and there were 15 minutes left before the tea room closed and there was practically no normal (and sometimes abnormal) tea. It should be extended to at least 20-30 or until 21 o'clockAnswer from ASTORIA Hotel & Medical Spa
Большое спасибо за ваш визит. Мы с нетерпением ждем встречи с вами в ближайшее время. Tearoom сервис ежедневно с 11 утра до 8 вечера. Для наших гостей есть бонус, если у них есть 4 различных вида чая бесплатно каждый день. Кроме того, вода доступна на столе на обед и ужин. Гости могут купить все напитки в ресторане - от чая до пива. Мы верим, что в следующий раз вы будете полностью удовлетворены, у нас будут отремонтированные номера и в следующем году также велнес.
Lilia Wilhelm
11.03.2019
Positives
Only positive feedback throughout our sanatorium and spa treatment at the Astoria sanatorium in Karlovy Vary. We'll definitely come again.
Liudmila Fomina
11.03.2019
Positives
Good organization of rest and treatment. Attentive, caring attitude of the staff. High quality. varied diet. Thank you! We'll come again.
Вера Карпович
08.03.2019
Positives
Lovely room after renovationNegatives
On the day of departure, I went to the nurse for a printout and asked to measure my blood pressure and listened that only we go and ask that neither Germans nor from other Western countries come. Is this forbidden or the nurse just didn’t want toAnswer from ASTORIA Hotel & Medical Spa
Большое спасибо за ваш визит. Мы рады, что вам понравились новые номера. В центральной части Астории уже отремонтировано 63 номера из 105, и к концу 2019 года все новые будут. В общении с медсестрой это было, вероятно, недоразумение. Процедуры, выходящие за рамки рецепта, платные. Мы с нетерпением ждем вашего следующего визита.
Zinaida Uvarova
04.03.2019