references
Positives
Very good service in the dining roomNegatives
Short procedures.
Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит и за оценку наших услуг. Продолжительность отдельных процедур варьируется. Ванны в минеральной воде занимают 15 минут, как и гидромассаж, классический частичный массаж - 20 минут, парафанго и парафиновое обертывание рук - 20 минут, сухая углекислая ванна - 30 минут, а, например, солевая терапия - 45 минут, кислородная терапия - 110 минут. Продолжительность всегда зависит от конкретной процедуры. Спасибо Вам за посещение. Надеемся на скорую встречу.
Positives
Cleanliness and order at a high level! Polite maids and hotel staff! Many thanks to all of them!Negatives
In my room, I needed something outside the window, it made it difficult to sleep. The head nurse (a woman with dark short hair) treats clients very impolitely, unfortunately she did not give her last name, but in my opinion she should be fired or given a stern warning so that she treats clients with more respect. The rest of the nurses and also the doctors were very good.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение и оценку. Номера категории Эконом, которые Вы забронировали, имеют худший вид на внутренний двор и поэтому являются самыми дешевыми. Конечно, из номеров Комфорт Плюс или Супериор, которые выходят на колоннаду, вид лучше. Мы обязательно рекомендуем всегда обращать внимание на описание категории номера при бронировании. Мы уделим особое внимание поведению медсестры. Благодарим Вас за все и будем рады видеть Вас снова.
Positives
We are very pleased with our choice of the Astoria Hotel. The service, procedures and food are all excellent!!! And I recommend it to others..Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас. До скорой встречи!
Positives
Excellent location, cozy room with a balcony and a gorgeous view of the colonnadeNegatives
A little monotonous food. Very unfriendly medical staff, one might even say rude. This mainly concerns the doctor and head nurse and some nurses during procedures.Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за Ваш визит и оценку. Нам очень жаль, что Вы не были полностью удовлетворены некоторыми аспектами Вашего пребывания. Однако, по нашему опыту, восприятие еды - это очень индивидуальный вопрос, и всегда зависит от того, к чему гость привык и что предпочитает. Мы рады, что Вы выбрали наш отель для своего пребывания в Карловых Варах, и с нетерпением ждем Вашего следующего визита.
Positives
After other sanatoriums, it is noticeable that they have a diabetic bias. The swimming pool, saunas and especially the tea rooms are great! Food and service at the highest level.Negatives
Compared to other sanatoriums, the procedures seemed very weak and simple to me.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение нашего отеля. Что касается путевок с лечением, то мы предлагаем 2 различных пакета, которые отличаются количеством процедур за пребывание. Комплексное курортное лечение включает 21 процедуру на человека за 8 ночей по назначению курортного врача, программа профилактик включает только 11 процедур на человека за 8 ночей по назначению курортного врача. Для Вашего пребывания Вы выбрали программму профилактик. Мы обязательно всегда рекомендуем обратить внимание на описание пакета при бронировании пребывания. Большое спасибо Вам. Надеемся на встречу в следующий раз.
Positives
Nice personel. Great treatments. Great wellness. Great idea, the tea room. Huge selection of food.Answer from ASTORIA Hotel & Medical Spa
Herzlichen Dank für alles. Wir freuen uns sehr auf Ihren nächsten Aufenthalt.
Positives
ExcellentAnswer from ASTORIA Hotel & Medical Spa
Herzlichen Dank. Wir freuen uns sehr auf Ihren nächsten Aufenthalt.
Negatives
SANATORIUM ASTORIUM IS A GOOD SANATORIUM BUT THE SANATORIUM COMPANY IN ITS ADVERTISING DOES NOT TALK ABOUT THE SIZE OF THE SHOWERS AND DOES NOT SAY THAT THIS SANATORIUM IS NOT FOR DISABLED PEOPLE WITH DISABILITIES AND FOR DISABLED PEOPLE WITH DISABLED CASTLES AND NOT AT ALL IT WOULD HAVE BEEN PROVIDEDAnswer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам. Нам очень жаль, но поскольку наш отель является историческим зданием, мы не можем к сожалению рекомендовать размещение у нас людям, которым трудно ходить или которые инвалиды с ограничеными возможностями или которые инвалиды с колясками. Между главной улицей и стойкой регистрации есть 2 ступеньки, а между стойкой регистрации и лифтом - ещё 6 ступенек. Благодарим Вас. Надеемся на скорую встречу.
Positives
Everything is fineAnswer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас за всё. До скорой встречи!
Positives
Nice hotel, pleasant staff, very conveniently located.Negatives
We were not provided with all the medical procedures that were paid for through the sanatoriums page. And no one returned the money. Also, no one came to pick us up at the airport, despite the fact that the time and flight details were announced a week before our arrival. The service of the page is very unsatisfactory: you pay for a lot and get little.Answer from ASTORIA Hotel & Medical Spa
Відповідь від компанії Санаторіумс. Шановна Тетяна. Дякуємо Вам за залишений відгук. Ми уточнили інформацію в готелі, у Вас була забронювала профілактична програма, яка має на увазі менше процедур, ніж у класичному лікуванні – а саме 13 процедур за 9 ночей. Одна з процедур була оксигенотерапія, яка вважається за 2 процедури, оскільки триває 110 хвилин. Всі процедури були надані згідно Вашого бронювання. З приводу трансферу, водій чекав на Вас з табличкою у вказаний час, але нажаль, через 20 хвилин після прильоту Ви вже поїхали автобусом, розминувшись з нашим водієм. Нам дуже шкода, що Ваш відпочинок був затьмарений.
Positives
German is also spoken. The location right in the center. All paths to the sources were easily accessible. The ladies and gentlemen at the hotel reception were very nice. Exchanging money was no problem there. The ladies in the restaurant were very accommodating and fulfilled all requests as far as they could. On the day of departure you will receive a packed lunch for lunch if you order it the evening before. The ladies during the respective treatments were always friendly and did a good job. The wellness area has a pool with a counter-current system and a good sauna area as well as large showers and Kneipp pools in the sauna area. The ladies from the cleaning team are always very friendly and reserved.Negatives
There are enough parking options in Karlovy Vary, but unfortunately they are not close to the hotel. The hotel itself only has 3 parking spaces on the long side of the hotel, but they were full. We had the superior room 203 in the main building with a balcony. The inventory is good, but unfortunately not suitable for tall people (both 190 cm). We hardly used the shower in the room because we had to squeeze through the opening of the glass door. We then went to the wellness area to shower, which was included for us because we had booked a light treatment. In the restaurant: If you got something to eat and got up again to get something else, everything was cleared away very quickly, so we came back to an empty table and we had to get up again and get everything again. Please be a little more careful and check whether the guest is really gone. Treatments/visit to the doctor: This is always a matter of feelings and communication. The doctor herself was quite friendly and could understand German well, but the lady who took the blood was quite out of control and something like that doesn't work.Answer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch und Ihre Bewertung des Aufenthaltes. Aufgrund unserer einzigartigen Lage im Zentrum von Karlovy Vary gegenüber der Kolonnade mit den Heilquellen sind die Parkmöglichkeiten am Hotel begrenzt. Es ist jedoch möglich, am Anreisetag mit dem Auto vor dem Hotel anzukommen, das Gepäck auszuladen und dann auf einem der nahe gelegenen Parkplätze zu parken. Der nächstgelegene Parkplatz befindet sich 5 Gehminuten von unserem Hotel entfernt. Es tut uns sehr leid, wenn die Größe der Dusche nicht Ihren Bedürfnissen entspricht, aber die Duschen entsprechen den gültigen Standards. Wir werden uns auf jeden Fall auf die Arbeit des Servicepersonals im Restaurant konzentrieren, damit die Mitarbeiter genau darauf achten, ob der Gast wirklich gegangen ist oder nicht. Wir danken Ihnen für Ihren Besuch und freuen uns sehr auf Ihren nächsten Aufenthalt.
Positives
Hotel was nicely renovated and clean.Negatives
The room was just over 9 m2 and for the same price as the next room that was twice as big and as a single room. It was depressing to stay in such a small room. Whether I book Astoria again, probably no. The disappointment accompanied me throughout my stay.Answer from ASTORIA Hotel & Medical Spa
Vielen Dank für Ihren Besuch. Wir möchten klarstellen, dass die Gesamtfläche des von Ihnen gebuchten Einzelzimmers Comfort Plus 15 m2 beträgt. Es ist jedoch auch möglich, ein Doppelzimmer Comfort Plus zur Alleinbenutzung zu buchen. In diesem Fall ist der Preis des Zimmers höher als der Preis des Einzelzimmers. Es tut uns sehr leid, dass Sie nicht zufrieden waren und dass die Größe des Zimmers Ihren Eindruck von Ihrem Aufenthalt getrübt hat. Vielen Dank für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt zu bewerten. Wir wissen das zu schätzen.
Positives
Thinking to come again.Answer from ASTORIA Hotel & Medical Spa
Thank you very much for your visit and a nice review. We are looking forward to seeing you soon again.
Negatives
For the journey from the airport to the sanatorium, we were given a double room.Answer from ASTORIA Hotel & Medical Spa
Добрый день, Уважаемый Нисан! Нам очень жаль, что Вы не связались с нами при возникновении вопроса оплаты трансфера. Мы уточнили у наших партнёров информацию. Поездка в санаторий была бесплатной, обратный трансфер стоил 58 евро, как и было указано в бронировании трансфера. Нам очень жаль, что возникло недопонимание!
Positives
Excellent location of the hotel, excellent attitude of all the staff, assistance upon arrival and check-in, friendliness and response to any request, excellent work of the maids, and the food is beyond praise, everything is very tasty, varied, the waiters try very hard. In general, a lot of positive thingsNegatives
But there is also a negative, a very short time for baths, 15 minutes is nothing, the pool, as a procedure, is very inconvenient, since there is both a visit to the pool and a free one, and now 7-8 people are crammed into a small pool, what about swimming? you can say, and also, the advertisement says that you can borrow bathrobes as a deposit, but as a result, it’s clear that there are few of them, and we were not able to use them, and after the pool and baths there are very few of themAnswer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит. Все ванны, принимаемые в карловарской минеральной воде, действительно занимают 15 минут. Более длительное время не подходит по состоянию здоровья, так как температура воды в ванне находится в пределах 34 - 37°C. Размер бассейна 8 x 4 м, это бассейн для релаксации с противотоком, массажными струями и массажной скамьей. Ближайший бассейн большего размера, который подходит для тех, кто хочет активно заниматься плаванием и спортом, находится в городе примерно в 5 минутах ходьбы от нашего отеля. Халаты предоставляются уже во всех номерах, нет необходимости брать их на стойке регистрации. Благодарим Вас за всё и с нетерпением ждем Вашего следующего визита.
Positives
Very pleasant treatments, wonderful massage, nice pool, excellent staff work.Negatives
Unfortunately, there is negative food. In my opinion, the chef should be changed. The meat is very tough, the buckwheat is completely raw. I was there for two weeks and there were only a few days where I could have lunch. When cleaning, maids must wipe off the dust.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за визит и оценку. Нам жаль слышать, что блюда, поданные во время обеда, не пришлись Вам по вкусу, но мы рады, что Вы остались довольны завтраком и ужином. Номера убираются каждый день, в том числе горничные вытирают пыль и пыльцу. Конечно, летом, когда все цветет, а окно в номере открыто весь день, пыльца может снова появиться в номере в течение дня. Ещё раз благодарим Вас и с нетерпением ждем Вашего следующего пребывания.
Positives
Everything is at the highest level, I really liked everything. Thank you very much for the proposed hotel and for the excellent excursion to Prague. We will definitely come again ❤️Answer from ASTORIA Hotel & Medical Spa
Большое спасибо Вам. Надеемся на скорую встречу.
Positives
The service is great! Only positive reviewsAnswer from ASTORIA Hotel & Medical Spa
Thank you very much for everything. See you soon!
Positives
Very good location, especially if you come to enjoy the drinking springs of Karlovy Vary. The food was excellent! We also thank you for the free excursion to Prague - it was carried out very professionally.Answer from ASTORIA Hotel & Medical Spa
Thank you very much. We will be glad to see you again soon.
Positives
Thank you to Sanatoriums for your help in choosing a hotel! We looked at the hotels in detail and chose Astoria. Thanks to your videos, it was as if we had visited the hotel ourselves and appreciated all its pros and cons. Everything corresponds to the description, the hotel is wonderful. From the first minutes upon arrival until the last second, everyone at the hotel was friendly and very welcoming.Answer from ASTORIA Hotel & Medical Spa
Thank you very much. We hope to see you soon.
Positives
This is our third time staying at the hotel and we still like everything. We'll be happy to returnAnswer from ASTORIA Hotel & Medical Spa
Thank you very much. We will be glad to see you again soon.
Positives
We really enjoyed our stay and can recommend the hotel. Many thanks to the chef for the delicious food!Answer from ASTORIA Hotel & Medical Spa
Thank you very much. We look forward to your next visit.
Positives
Clean and comfortable room, friendly staff, excellent varied foodNegatives
The schedule of procedures did not take into account that we would not be able to do one day due to visiting a free excursion to Prague, which is included in the package. The doctor communicated rudely and incorrectly when trying to change the schedule of procedures or replace them with others, saying that the 2nd consultation was not paid for by the doctor and he was not obligated to provide us with a convenient time for a tour of the procedures.Positives
This was our first time staying at the Astoria Hotel and we chose it because of its good location. The doctor listened to us carefully and prescribed treatment taking into account our complaints and wishes (my husband and I suffer from gastrointestinal diseases). I really liked the procedures, the equipment was new, and the medical... the staff is polite. The massage was also given with high quality, you could feel the master’s dedication, and not just a pat on the back. We were also pleasantly surprised by the wellness center; we booked accommodation with treatment, so we enjoyed the swimming pool and sauna for free. There were no shortcomings in the food either, since everything was fresh, there was always a large selection of fruits and vegetables. And in general the dishes were prepared deliciously. The double comfort room had a view of the colonnade. The mattresses are comfortable, the plumbing in the room is also of high quality, pure comfort. We can only recommend it to everyone who has not yet been to the hotel. We did not look for any complaints or shortcomingsAnswer from ASTORIA Hotel & Medical Spa
Thank you very much. We are very glad that you enjoyed your stay with us and we look forward to meeting you again.
Positives
Nice hotel. I really liked the food, there was plenty to choose from, and most importantly, everything was tasty and satisfying. The tea room was a special pleasure; it was nice to enjoy tea after a walk in pleasant companyAnswer from ASTORIA Hotel & Medical Spa
Thank you very, very much. We hope to see you soon.
Positives
I liked everything, from accommodation to treatment! Everyone was very kind and attentive. 10 of 10!Answer from ASTORIA Hotel & Medical Spa
Thank you very much for visiting our hotel and for your excellent review. See you soon!
Positives
I really liked the hotel. The location is excellent, the rooms are comfortable, bright and clean. We took half board because we wanted to try dishes in nearby restaurants, but next time we will take full board. We really want to come back here!Answer from ASTORIA Hotel & Medical Spa
Thank you very much. We look forward to your next stay.
Positives
Everything is great!Answer from ASTORIA Hotel & Medical Spa
Очень благодарим Вас. До скорой встречи!
Positives
1. The work of the waitresses in the restaurant is wonderful. Fast and to the point. 2. Bed linen. Pillows and the bed itself are all good and you can get a good night's sleep, although in a single room they criticize the beds that are very small in size, you can fall at night. 3.Tea room for lovers. 4. Central position, both plus and minus. 5.Normal nutritionNegatives
We ordered a superior room with a view of the river (that is, the best room at that time). What we got: 1. Shabby balcony doors that a normal person would not be able to squeeze through either in or out. And why then a balcony that is impossible to use?? and a beautiful view, which is impossible to observe?? Moreover, a stay of 10 days and with a child, they could have thought at the reception first and then given a comfortable room. A waste of extra money. 2. Shower stall. Only for teenagers or thin girls. Definitely, a person of normal weight will be uncomfortable OR simply will not be able to get in there. Tiny in size. For people who are overweight or with physical disabilities, it will be very difficult. And to this topic I would like to add that not everywhere you can use wheelchairs, they just don’t exist in this sanatorium. Then who is the sanatorium designed for, healthy, thin people.... 3. Someone already wrote about curtains. Black out. Absolutely agree. The sanatorium simply had to take this into account .Why aren’t there? Why do the administration give an answer with sarcasm, sorry that our curtains were not to your liking. But this is a real problem. How can you wake up at 6 in the morning from bright lights, the calls of ducks, cars, etc., etc. Well, at least hang the right curtains, if the second shutters weren’t made of plastic, but two frames, both wooden. They didn’t waste money. 4. A disaster with a lack of seats in a restaurant for breakfast. We gathered 3 hotels in one restaurant, they can’t seat people, there aren’t enough seats. It’s only possible to find a free seat at the close of breakfast. It’s like being in a tin can. 5. The biggest disadvantage is that there is no air conditioning.Positives
I express. Many thanks to the masseuse Kamila (I didn’t remember her last name) -2nd floor. The cafeteria workers are respectful and caring. The room is always kept clean.Negatives
It is very difficult to come for procedures because the buildings are connected by elevators. A big inconvenience is the inability to assign dining tables to patients. Apparently there are not enough places for vacationers. I did not receive treatment. The doctor prescribed procedures without taking into account the need for the necessary procedures. The main thing for her is the amount of assignment.Answer from ASTORIA Hotel & Medical Spa
Спасибо за Ваш визит и оценку. Мы с удовольствием передадим Вашу похвалу массажистке Камиле. Для лучшей ориентации гостей в номере и в ресешн имеются бесплатные планы отеля с обозначением отдельных номеров и процедур. Мы к сожалению не предлагаем бронирование столиков в ресторане, как это было раньше. В рамках лечения курортный врач назначает процедуры во время вступительного медицинского осмотра, исходя из состояния здоровья гостя. К сожалению, у гостя нет возможности самому выбирать лечебные процедуры, врач несет ответственность за назначение процедур в соответствии с состоянием здоровья гостя согласно правовым нормам, действующим в Чешской Республике. Благодарим Вас. Надеемся на скорую встречу.