references
NATALIA Titkova
22.07.2019
Positives
Delicious and high quality food. Friendly cafeteria workers. Very pleasant, friendly and professional gas injection doctor. A nice place is a separate tea room. I have never seen anything like this anywhere.Negatives
I was outraged by the boorish behavior of the nurse who schedules the procedures. Does not take into account the time between procedures and the opportunity to have a quiet breakfast. In response to a very correct request to try to reconsider the possibility of undergoing the procedure at another time, she began to scream loudly. Although I am at least twice her age. I reported this behavior of the nurse to the director of the sanatorium. But there was no reaction. Fewer procedures per week than in other satatoriums. If oxygen breathing is prescribed, then it is limited to another 2-3 procedures. During the appointment, the doctor conducts long spatial conversations. I have to stop to get a word in. The appointment is delayed, leaving no time to discuss health problems.
Answer from ASTORIA Hotel & Medical Spa
Спасибо за посещение нашего спа-отеля. Мы рады, что вам понравилась наша новая уникальная чайная комната, меню ресторана и приветливый персонал. Мы сожалеем, что неправильно поняли планирование процедур. Мы пытались разместить вас, но если отель полностью занят, мы не можем планировать процедуры в соответствии с вашими индивидуальными пожеланиями, к сожалению, нам нужно найти номер для всех гостей, и было невозможно изменить процедуры. Спасибо за ваше понимание, и мы с нетерпением ждем вашего следующего пребывания у нас. Мы готовим новую программу лояльности для постоянных гостей.
Елена Чернова
17.07.2019
Positives
The room's windows overlooked the courtyard - it was quiet and cool) Thank you very much for a wonderful vacation!
ora rafalovich
14.07.2019
Negatives
number 513. Very small. The corner sink is not comfortable.
Ganna Kharchenko
12.07.2019
Positives
Excellent location of the Astoria sanatorium, attentive, friendly and helpful staff. The renovated rooms are very cozy, the beds are wonderful. Clean and pleasant in the dining room and treatment rooms. I really liked the procedures such as carbon dioxide baths, massages, gymnastics in the pool and the salt room. Thanks for the tea! I'll be happy to come again.Negatives
During the film festival it was very crowded and noisy, which was not conducive to a relaxing holiday. I didn’t like everything just in terms of food: very tasteless soups, tough meat, absolutely bland porridges, baked goods were often unsuccessful. Mostly prepared foods such as sausages, sausages, cottage cheese, kefir, cookies and fruit were tasty. And another problem is the elevator, it often broke down. We were lucky that we had a second floor.
Viktor Martin
12.07.2019
Positives
, location of the sanatorium, food, treatmentNegatives
Small room (area)
MAYA LOGINOV
11.07.2019
Negatives
Poor quality cleaning except for daily replacement of towels and throwing out garbage. Rarely use a vacuum cleaner. Personal hygiene is not observed when receiving treatment. Procedures are done on one sheet all day long. Individual paper napkins for the body and head are not laid out for each patient. The food seems to be varied, but almost the same thing every day, it gets very boring. On the second shift in the restaurant All salads are wet and cannot be eaten. The restaurant staff is very attentive. They cook individually for those who need them. No baked goods for diabetics.
Larissa Palagutina
09.07.2019
Positives
I liked everything very much. You can feel the efforts of the management as a whole. Thoughtful room interior. The food is very good. The reception staff are professional and friendly. Special thanks to Dr. Belov A. He helped my husband and I a lot. We wish you more meetings.
Эвелина Козлова
09.07.2019
Positives
Great location, double room for me alone. Delicious and varied food. A special delight is the tea room, open from 11-20.Negatives
The elevator doesn't work well, but it didn't really matter to me. I could easily get up and down on my own.
Tatiana Koroteeva
29.06.2019
Positives
The Astoria sanatorium suits absolutely everything - location, attentive staff, good food, availability of dairy and fruit. I would like to especially note the gift excursion to Prague - the guide is simply a treasure. It would be good if you organized other excursions yourself, and not through other travel agencies. In general, thank you very much for the good and clear organization of our treatment and recreation. I wish you success and prosperity.
Alexander Molochnikov
24.06.2019
Positives
Everything is fine.Negatives
1. No air conditioning, 2. Noisy from the street in the evening.
Татьяна ФРОЛОВА
23.06.2019
Positives
Sanatorium "Astoria" is good in everything: location, treatment, food. Only positive!Negatives
It is a pity that when booking a single room with a river view, it is impossible to know in advance whether it will have a balcony or without it. It's important for me. Now about the price: it has grown a lot over the year! And, unfortunately, next time I will book another hotel with a more affordable price. It's a pity!
Elena Prokopenko
23.06.2019
Positives
Convenient location of the hotel, all procedures are carried out precisely at the designated time, the staff is friendly.Negatives
Purpose of procedures: Quantitatively, you will receive as many procedures as indicated upon purchase. But if you come for two weeks, then you will not be prescribed more than six procedures of one type, or even 5. They say: you can only have three baths a week. And it is not allowed to replace, say, physio with a bath to increase the number of procedures of one type. At the buffet it was not always possible to find dishes that corresponded to the profile of the diseaseAnswer from ASTORIA Hotel & Medical Spa
Добрый день, большое спасибо за ваш визит. Мы также предлагаем услуги диетической медсестры, которая с удовольствием проконсультирует вас по выбору диеты в зависимости от вашей болезни. За комплексное лечение гости получают 18 процедур в неделю (7 ночей). Их состав всегда определяется врачом исходя из проблем со здоровьем гостя. Важным для здоровья гостя является профессиональное медицинское мнение. Мы с нетерпением ждем вашего следующего пребывания.
LINA KONDAUROVA
22.06.2019
Positives
Everything is wonderful. Excellent location of the resort. Many thanks to Dr. Belov for his attentive attitude and useful medical recommendations, as well as to all the staff of the sanatorium for their friendliness and hospitality. All procedures are carried out promptly, without queues. Spacious room with fresh renovation, regular cleaning and change of bed linen. The restaurant has an excellent selection of different dishes, everything is prepared very tasty. I will recommend the Astoria sanatorium for accommodation to friends.Negatives
No
ЛЮДМИЛА БАХАРЕВА
18.06.2019
Positives
Clean, comfortable hotel, friendly staff, friendly reception staff, always ready to help with any questions. Everyone speaks Russian. Very convenient location of the hotel - next to the springs. Separately, it should be noted that there is a tea room - you can always sit in company over a cup of delicious hot tea, free of charge. The food (buffet) was dietary and varied; you could always choose food according to your preference. I was left with the best impression, I would like to come here again.Negatives
About nutrition - this cannot be called negative, but I would like it to be even better. We were assigned the 2nd shift in the canteen and, probably, that’s why the assortment, especially if we had to stay late at the beginning of the shift, was less varied than that of the first shift. And I would also like that when compiling dry rations (when dinner is skipped, for example, due to an excursion), the canteen workers take into account what the patients themselves would like to take with them, and not compile it at their own discretion. After all, dinner is fully paid for.
владимир гречаный
12.06.2019
Positives
Very good hotel. Great location. Delicious food. The tea room is beyond praise. The treatment is worthy. Well executed salt room. Steam therapy, baths, electric treatments, massage. Everything is provided at a good professional level. Friendly attitude of medical and service staff.Negatives
I would like to see more attention paid to sanitizing baths after treatments.
Makhat Yermagambetov
08.06.2019
Positives
Thank you, everything was good! I highly recommend it to everyone!
Nadezhda Anisimova
05.06.2019
Positives
I always choose this resort, I like everything
Raisa Royfman
05.06.2019
Positives
Everything is fine, I am very grateful to the site sanatoriums.com for organizing transfers from Prague and to Prague, thank you!!!
Borys Dikarev
29.05.2019
Negatives
Inattentiveness and indifference of the attending physician.
Анатолий Кадышев
27.05.2019
Positives
The sanatorium is located in a very convenient location - opposite the Colonnade, in the very center of Karlovy Vary. Proximity to sources. The room is comfortable, modern, everything you need is there, but no frills - we had a standard room. There are no complaints about the medical staff performing the prescribed procedures. Everything was done as promised - tests, procedures, doctor's appointments.Negatives
There are some minor complaints about the food, although the girls working there were very friendly. And one unpleasant moment with the nurses on the 1st floor, who receive new arrivals and give discharge. When I had a headache, I went up and asked them to take my blood pressure - they didn’t have anyone. I was refused - they told me to go to the doctor, which means sitting in line for an hour and a half, because... He receives everyone for at least half an hour, and there were already 4 people at the reception. For what? Is it really in honey? Is it so difficult for an institution to measure blood pressure?! I just needed to figure out which pill to take (for blood pressure or just for a headache). Measure the pressure for 2-3 minutes. and do not distract the doctor. This gave me an unpleasant shock!Answer from ASTORIA Hotel & Medical Spa
Большое спасибо за ваше пребывание в ASTORIA Hotel & Medical Spa. Позвольте нам уточнить стандартный способ заботиться о здоровье наших гостей. Если в отеле присутствует врач, гость всегда обращается к врачу в случае каких-либо проблем со здоровьем. Во время пребывания здоровье гостя может ухудшиться в результате непредсказуемой ситуации, поэтому мы следим за тем, чтобы все контролировалось врачом. Речь идет о здоровье наших гостей. Это наша главная цель. Спасибо за ваше понимание. Мы с нетерпением ждем вашего следующего визита.
Jelena Izborskaja
26.05.2019
Positives
Many thanks to all the employees of the Astoria sanatorium. We spent a wonderful 10 days. Varied food, tasty, large selection. If there is not enough salt or spiciness, there are 10-15 different sauces to choose from. Light desserts, fruits, pastries. We took a room with a view of the Colonnade. Never regretted it, wonderful view, music. Excellent beds, clean linen. Good soundproofing (or quiet neighbors). I would also like to say about the employees - not a single gloomy or dissatisfied face, everyone is very friendly, welcoming and, most importantly, patient. Both medical staff and restaurant workers. We felt at home. We will definitely return. Lena, Valeria, Vera
Светлана Шалыгина
25.05.2019
Positives
Lots of treatments, located opposite the colonnade.Negatives
When checking in at the reception, no one warns you that you need to approach the staff at the restaurant to be seated. Therefore, out of ignorance, you sit at any place and then they move you with the plates to another table. But the worst thing was that I lived in room 324 overlooking the courtyard and every 10 minutes a noisy hood on the wall of the neighboring house turned on and made noise for 5 minutes. That's why it's impossible to sleep at night!
Наталия Комарова
23.05.2019
Positives
Clean, comfortable room. Very friendly and qualified staff at the reception will solve all your questions! The restaurant has excellent quality and a large selection of dishes, good work of the waitresses, cleanliness.Negatives
A very unfriendly girl gets the medical card.
Надежда Погорелова
19.05.2019
Positives
There is a good medical base.Negatives
Overall, not bad. But, there is a suspicion that procedures are prescribed depending on the available space and not on what the patient really needs and can be done for him! Moreover, they paid for 33 procedures and were prescribed a segment of 26. This was explained by the fact that one of the procedures was longer in duration... There is also a remark regarding placement. We were 3 families, my daughter paid for everyone, everyone had the same conditions. 2 families were given rooms after renovation, we, as old people, were given an old, very dark room, somewhere outside the common corridor, it felt like the room was more suitable for office space... As a result, on the same day, the daughter raised the question why for the same money the hotel provides different levels of rooms and that the third room does not correspond. They honestly admitted to us that there were no other rooms, but, having understood the situation, they invited us to change the room the next day, for an additional payment of 10 euros for each day of stay. We again explained that they were wrong, that it was not good to demand money for changing a number that initially did not match! As a result, they demanded 10 euros from us to move to a renovated room! That's it, 10 euros out of the blue... and all the inconveniences and nerves of the client don't count!
Nelia Nizamutdinova
17.05.2019
Positives
I liked the location of the hotel (proximity to all sources), the presence of a tea room, and the food. The tea room is open from 11 a.m. to 8 p.m. Every day 4 types of tea.
Сергей Хохлов
15.05.2019
Positives
The hotel is newly renovated and has a great location. Very good quality treatment, attentive doctor, all treatment wishes were prescribed by the doctor. During our stay at the sanatorium, we had 3 appointments with the doctor. It was a great idea from the administration to organize a tea room, it was in great demand. The resort staff is attentive and friendly. Special thanks to sanatoriums.com for the free excursion to Prague. A wonderful new bus and a wonderful guide Eleanor, special thanks to her tooNegatives
Meals are organized in two shifts at strictly fixed hours, all guests arrive at the same time, so there is a queue and a crush. The buffet line is short, you can only approach from one side, i.e. the catering itself is poor. Very small pool, no jacuzzi or sun loungers for relaxing after the sauna.
Irina Petrova
14.05.2019
Positives
I liked the hotel. Especially the work of the staff. All our requests were fulfilled, if we tried to make changes to the schedule of procedures, and this was always possible.Negatives
the only thing that got in the way a little was the “mixing” of water in the shower, sometimes hot, sometimes cold, until you get used to it
Tatjana Hochweiss
13.05.2019
Positives
We liked everything, everything was good. I would especially recommend it if there is a room with a balcony and a view of the colonnade.
Maria Shuvalova
11.05.2019
Positives
Excellent location - opposite the Mill Colonnade. The rooms are after renovation, good new plumbing. The staff is mostly friendly and tries to help if any problems arise. The SPA center has new equipment, procedures are carried out on time, I especially liked the gas injections and massage. There is a tea room, opening hours from 8-00 to 20-00.Negatives
1. It is impossible to reschedule the scheduled procedure, so I had to miss them due to excursions. 2. The restaurant operates in 2 shifts, during the second shift there was practically no food available; they served what they had managed to warm up or re-cook in a hurry in 25 minutes. The food is monotonous, often very salty, and there are practically no dietary dishes. If you come 10-15 minutes after the start of breakfast, lunch or dinner, there is nothing to choose from, practically nothing. 3. The hotel is not suitable for people with disabilities (no ramps, one elevator does not work well). 4. There are no nurses on duty, there was a need to contact her twice, and the office was closed. 5. Items forgotten during procedures are not returned (fitness watches were left behind). 6. The tea room closes at 20-00, so the second shift after dinner or after returning from an excursion (usually at 21-00) is impossible to drink hot tea, and there are very few seats in it.Answer from ASTORIA Hotel & Medical Spa
Благодарим Вас за посещение ASTORIA Hotel & Medical Spa. Мы верим, что вы скоро вернетесь к нам. Спасибо за ваши комментарии. Мы добавим некоторую информацию для уточнения. Блюда в форме горячего и холодного буфета (недавно, ранее только меню), где каждый выбирает свой вкус. Всегда есть на выбор 4 вида мяса и 5 гарниров, 2 супа, овощные салаты, холодные закуски, фрукты, выпечка. Мы готовим меньше острой пищи, чтобы сохранить здоровье наших гостей. Диетическое питание всегда включено, мы также предлагаем услуги диетической медсестры, гость может проконсультироваться с ней по поводу диеты в любое время. Чайная комната является бонусом для наших гостей, у них есть 4 бесплатных сорта чая каждый день, которые доступны после завтрака с 11 утра до ужина до 8 вечера. Медсестры доступны 12 часов в день: 6-18 часов. Если отель полностью забронирован, из-за вместимости невозможно изменить время процедуры. Еще раз спасибо за ваш визит. Мы с нетерпением ждем следующего.