references
Andrey Bogach
12.09.2018
Positives
Everything is great! I liked everything, the medical staff, the waitresses, the cleaning ladies are all friendly. The food in the restaurant is excellent! Some advantages😊 Was there from 08/26 to 09/10/2018Negatives
There are no complaints!
Inna Tideswell
03.09.2018
Positives
It was our first time and we really liked everything. We will definitely return to Astoria.
michael fisher
03.09.2018
Positives
If I’m healthy, I’ll come again and when ordering I’ll ask for number 319. I was fine, thank you for the silence and good treatment. Best regards, Fisher.Negatives
in 5 weeks there was only 2 struggles and quite tasty very old central elevator got stuck and I was released after a while it was unpleasant it was repaired almost every other day.....it would be advisable to change it with respect Mikhail..
Айгуль Азнагулова
30.08.2018
Positives
I liked the Astoria sanatorium, the food is excellent, the variety of dishes is excellent, the treatment is excellent, the staff is good, I liked the location of the sanatorium.
Galina Stark
28.08.2018
Positives
It’s very good that the sanatorium is located directly opposite the colonnade; you don’t have to go far to the springs. The specialists who perform the procedures are very conscientious about their duties.Negatives
There were a lot of questions and things that spoiled the mood. Firstly, our room was on the 5th floor (513), the weather was very hot, it was heating up, the room was hot. In addition, the location of the room was very inconvenient, we couldn’t use one elevator to get to the room, you had to get to the 4th floor on one floor, then go across the entire corridor to another elevator, a lot of running around, very inconvenient. Moreover, upon check-in, they didn’t even leave water in the room, although when talking with other vacationers, they found out that they received a plate of fruit and a bottle of water upon check-in. These are, of course, small things, but the aftertaste is unpleasant. The room has very old flooring, everything is dirty, in general, a dust collector, and besides, the cleaning in the room was not thorough. This concerns the room. Secondly, when visiting the doctor, many questions arose. On the website there is a list of procedures, what they are, for health reasons, I receive lymphatic drainage of the legs 1-2 times every week, before the trip I was wondering if this procedure existed, it was, but the doctor He refused me, explaining at first that this specialist was not available at the moment, and later, when, when communicating with other vacationers, I found out that they had received this procedure, when visiting the doctor again, he began to explain something about the employment of the staff, in In general, I got the impression that those who additionally sponsor get everything they want, and such conversations go on. As a result, I had to buy this procedure myself in Lazne 3, because... this is important for me. Also on the website it says that there is a medical center open 24 hours a day, where you can measure your blood pressure at any time, when you asked the doctor, he answered that you never know what they would write on the website to sell vouchers, the medical center was open from 6 am to 6 pm, and then, if necessary, the emergency room. Regarding blood pressure control, he also said that if there were problems, you had to bring the device with you. Before the trip, I also wondered if I needed to have some papers from the doctor in order for me to be prescribed procedures that were not contraindicated for me, I was told that there is a doctor who will talk to you and see for himself what to prescribe for you, but the doctor turned out to be incompetent in this area (I had surgery to remove a brain tumor), as a result, what procedures I wanted to receive were not I received them because... the doctor couldn’t confirm that it wouldn’t hurt, but I didn’t take the risk, I only took the procedures to do something. The number of procedures is also not entirely clear; on the same vouchers they prescribe 36 procedures, I had 32. although it was stated that I should have 33, others also took vouchers through your site, some had 36, when I asked the doctor this question, he answered that he was not a manager to count the appointment, although he prescribes. It is also noted in the voucher that according to They take tests upon arrival and departure, I didn’t have these appointments at all, my husband had a blood test for cholesterol upon arrival, and upon departure there was no control. In general, not a very good impression of this. It’s also not very convenient that it’s only for breakfast coffee, tea. At lunch and dinner - only water. The rest of the time there is a tea room. For example, I realized that after eating I have to drink tea or coffee, you cannot pour tea and bring it to the dining room from the tea room, nor into the tea room You can’t take something for tea from the dining room. The tea room is a good idea, but why not provide boiling water and tea in the dining room for lunch and dinner, and in the tea room you could drink tea in between when you want. If that’s what you want It will help, I will be glad, we have drawn conclusions for ourselves, and if next time there is a desire, we will take into account all the disadvantages and make the order differently.
КОПЫТ БЕЛЛА
27.08.2018
Positives
I liked the Treatment, the Food. Especially the salt room, lymphatic drainage, massage. The food is delicious. There is a lot of everything. Even too much. Tasty and varied.Negatives
There were no air conditioning fans in the resort. Therefore, it was difficult in the heat.
Elena Kapfenstein
21.08.2018
Positives
Favorable geographical location, wonderful medical procedures, attentive and very responsible honey. staff.Negatives
Lack of dietary food (although this was indicated in the hotel description), disgusting room cleaning or its complete absence, unwillingness of the staff to compromise (my sister and I were placed on different floors, although there were free rooms on the same floor).
YULDUZ KASIMOVA
19.08.2018
Positives
Locations. Nutrition. Doctor Kravsova is good.Negatives
in other sanatoriums there are gas injections. The injections are not so painful, but in yours they make them very painful. Cleaning in the rooms leaves much to be desired.
Галина Щелканова
14.08.2018
Positives
The Astoria sanatorium is well located, as the springs are very close. All procedures are carried out on time. The food is varied, buffet three times a day. Medical staff and canteen workers work clearly and consistently. The doctor, Mrs. Jaroslava Krabcova, is a professional, attentive to the requests of patients. I left a very good impression, I will recommend the sanatorium to friends.Negatives
Room cleaning leaves much to be desired. In the salt room you need a poster with the inscription: “Quiet! Silence your phones!” (late patients talk very loudly). Slow Internet. The packed lunch for the whole day is very modest: a 0.5 liter bottle of water, two sandwiches and two muesli bars.
Nataliya Velichko
13.08.2018
Positives
I would like to express my gratitude to the entire team of the Astoria Hotel; we really enjoyed the treatment, relaxation and food at the hotel. The hotel is superbly located, right next to the springs, so you always have time to drink water before breakfast, even if there are early treatments. The food is served as a buffet for all three meals, and we liked it. You can always choose the food you eat. The choice of dishes is always very large and varied. Cleaning was excellent every day, beds were changed three times, towels were always provided when we needed them. There are a variety of procedures, Dr. A. Belov selected those that we needed and gave the necessary recommendations. He was very attentive, and this is important when you come for treatment. We are very grateful to all the nurses who do an excellent job. Thanks to all the canteen workers for their work. I liked that the hotel organized a tea room where you can sit and drink delicious tea and chat) Thanks again to everyone for your attentive attitude.Negatives
The hotel now has a much needed procedure - a salt room, which we really liked. However, I would like it if latecomers were not allowed in for the procedure, otherwise the room turns into a walk-through yard. The administration also needs to put a sign on the door of the room prohibiting entry with mobile phones, because people using them during the procedure disturb others, especially when they do not turn off the sound. And you need to close the doors to the corridor, where the room is always located, so that loud conversations do not interfere with relaxation.Positives
Good afternoon From July 10, 2018 to August 24, 2018, we rested and received treatment at the Astoria sanatorium. We had a good room (No. 427), but of course we would have liked one with a view of the main street. We were very pleased with the service staff, everything was clean : both in the rooms, and in the dining room, and in the treatment rooms. As for the food, I would like to say that in principle we were satisfied, especially with breakfast. True, we understand that hot dishes are served for dietary reasons, taking into account their medicinal value. Still, we wanted different and tasty types of dishes. But that doesn't mean we're not happy. I would like to emphasize that the hotel has doctors and medical staff. the staff treat their duties properly. We are very satisfied with the treatment procedures. If you are interested in our wishes, we can add the following: it is desirable to increase the number of new types of treatment; in connection with excursions to other countries, try not to include medical procedures on Saturday and Sunday; if you are late for procedures due to some circumstances, I would like the medical staff to carry out the procedures as far as possible; In the city, when it gets hot, it’s not very comfortable without air conditioning in the room; it would be desirable to change the carpet in the room, for example, in the corridor it was very nice. But in general, we were satisfied with the hotel and would wish everyone to confidently book the Astoria Hotel. As for the above wishes addressed to the hotel, this is only for the purpose of providing the hotel with an even better rest experience for its visitors. By the way, if we go to Karlovy Vary next year, we plan to stay at the Astoria Hotel. By the way, I would like to note that the city is very beautiful with its architectural landscape. Goodbye. Hello everyone from Baku!
Ирина Туленты
13.08.2018
Positives
Many thanks to the Sanatoriums team for organizing the holiday! Continued success in your work! Astoria stayed at the hotel several times. Very good location. Good treatment. The doctor, Mrs. Yaroslava (I forgot my last name, and did not take medical paperwork as it was unnecessary), conducts the appointment carefully and clearly. The procedures are also well organized. The nurses are friendly. Personally, I have never had any misunderstandings with procedures in all my years. And I especially want to thank the waiters. They work quickly and politely. Well done! And thank you very much for the tea room! I'm planning to stay in Astoria next year.Negatives
There used to be more polish in the hotel! Clean - but it was cleaner. It seems to me that the maids have very heavy and clumsy vacuum cleaners. There are no other complaints about the hotel. I didn't like the behavior of the vacationers in the restaurant. Many people are not ready for a buffet. They go for food with bags on their shoulders. They touch clean dishes. Some men were wearing shorts. Clean plates stand level with their bare feet. They sort the bread with their hands (the cutlery lies nearby). I used to like the restaurant better. And someone smoked in the rooms. I lived on the 4th floor, but tobacco smoke often came into the room from the window.
Саия Мансурова
13.08.2018
Positives
Great location. Good treatment. I liked the doctor, Mrs. Yaroslava. The nurses are polite, they help you get out of the bath, lie down on the couch or get up from it. The procedures are carried out well. Many thanks to the waiters. Very polite and efficient. Having a tea room is a plus. But sometimes the tea was cold.Negatives
The hotel used to be cleaner. Didn't like the buffet. The idea is good, but the vacationers behave badly. Women go for food with bags. They shake them over the dishes. Many men are wearing shorts. The dishes are at the level of their feet.
Lina Miseviciene
11.08.2018
Positives
The location of the sanatorium is great, it’s very convenient to go get water, the surroundings of the sanatorium are very beautiful. At that time, a summer music festival was held on the colonnade: I had a lot of funNegatives
I was surprised by the staff: some kind of double, contrasting and ambiguous impression.... Very friendly relations have developed with some of them, but there are not enough of them. For the most part, the staff is harsh and unfriendly - this is more about the medical part. Quality of honey services wants the best.
Farida Dinmukhamedova
05.08.2018
Positives
I liked the doctor Krabtsova, the massage therapist Teresa, the physio Louise, the friendly medical staff who work at Parafango!!Negatives
I didn’t like the nurses in the emergency department, where they wrote out procedure sheets! Very rude attitude and always not happy with anything!
Лариса Горославская
30.07.2018
Positives
excellent location, treatment, friendly, pleasant staff. I would especially like to note the attentiveness of the doctor; unfortunately, I did not remember his last name. Wonderful tea room. It is desirable to improve the range of food, especially fruits.
Mara Zilberman
25.07.2018
Positives
We liked everything very much, we will come here next year
Людмила Глухова
24.07.2018
Positives
I LIKE EVERYTHING VERY MUCH, I WILL TRY TO COME AS USUAL FOR THE NEW YEAR
Нургульсум Джайлаубекова
21.07.2018
Positives
Drinking springs are close, food is buffet, you can drink tea at any time.Negatives
Practically no, only the bed was changed the first time a week later, and the second time 1.5 hours before the room was due. It was unclear.
Людмила Радченко
15.07.2018
Positives
The location of the hotel is excellent.Negatives
During the 10 days of my stay, no significant improvements were felt. The hotel room is modest. In the future, we need to be more careful in choosing a number and a set of procedures.
Юлия Фомина
10.07.2018
Positives
Astoria has an excellent location, in the very center of drinking springs, which allows you to get to the desired room in a short time and not miss the drinking regime. We were greeted well, with a smile; at one o'clock in the afternoon the room was not yet ready, so they kindly offered to go to lunch first, which I did. There are two shifts in the canteen, they offered you a choice of 1 or 2; when prescribing procedures and creating a schedule, the nurse is guided by your shift. The room was booked with a view of the courtyard, but was given a window overlooking the colonnade, which at first I was very happy about. But .... repairing paving stones, washing columns (very loudly with a Karcher), excursions, preparing the city for a film festival, forced me to sleep with the window closed, fortunately it was not hot. So choose, either a beautiful view or silence.... Food: steamed vegetables, meat, fish, chicken, buckwheat, rice, potatoes, oatmeal porridge for breakfast, omelet, eggs, cheese, yogurt, cottage cheese. You won't go hungry.Negatives
An unpleasant incident occurred at the beginning of my stay, I am a punctual person and I come to treat my health, and not to waste procedures and deceive the nurses. In the morning, the PNEUMOPUNCTURE procedure was prescribed, followed by about half an hour later with a WHIRTLINE BATH. On my schedule sheet it was listed as a WHISTLE BATH, when I came to where this procedure was being carried out, the nurse did not find me on the list, since the time was still early, the nurse who made the schedule was not there, I decided to approach her later. When they began to understand the code, it turned out that this was a whirlpool bath for the LEGS!!! The nurse told me this not very politely! What was not written about anywhere!!! I also remained guilty - when I took the next procedure, a nurse came from the whirlpool foot bath and scolded me like a guilty kitten, according to her, I simply didn’t come or overslept... This is of course not a crime, but such a moment is very unpleasant and ruined mood. A huge request to the staff of the sanatorium - to clarify the purpose of the procedures, if whirlpool is for the feet, then write WHIRLOWS BATH FOR LEGS!!! It’s just strange why the nurse at the whirlpool and carbon dioxide baths, who didn’t find me on the list that day, didn’t tell me where to go..... (for the foot baths nearby).Answer from ASTORIA Hotel & Medical Spa
Уважаемая Юлия Фомина, Благодарим Вас за посещение нaшего отеля и Ваш отзыв. Извиняемся за это недоразумение, в назначении процедур сделаем изменение обозначения процедуры выхревая ванна для ног. До скорой встречи в следующем году. С уважением, Lenka Skaláková, Sales Manager
Tatiana Koroteeva
02.07.2018
Positives
Excellent location, attentive staff, good food, good medical facilities. Everything is great,Negatives
There were no downsides for me.
Елена Криштановская
01.07.2018
Positives
Everything was at a high level! Special thanks to Dr. Andrey Belov (Professional, smart and just a good person! I will follow all his instructions!); second special thanks to Mrs. Teresa (this is a massage therapist from God!)! Thanks to all the staff of the resort!Negatives
Cons only from those people who are undergoing treatment! Then they come to the procedure at the wrong time and demand that they be accepted! Then in the dining room they do not have salted meat (So there is salt, salts, this is a sanatorium, some people have food restrictions! The choice of dishes is huge, for all tastes, there are always 3 types of fruit, we even ate kangaroo meat!)! Dear vacationers! Come to the resort only with a positive attitude, then the treatment will be doubly effective!!!
Liliya Spitsyna
28.06.2018
Positives
The prescribed procedures were carried out on time. Based on the results of the tests, treatment was prescribed. Varied food, buffet three times a day. Additionally, a tea room. The accommodation is good. The maids and cafeteria workers worked efficiently, harmoniously, and were friendly.Negatives
Lymphatic drainage could not be prescribed daily, but the head nurse in a raised voice suggested abandoning this procedure altogether...
Olga Beloussoba
27.06.2018
Positives
Everything is great! The hotel deserves 4 stars! My hotel forever!Negatives
There are no cons!!!!!
Elena Michailin
22.06.2018