references
Галина Марьина
17.11.2017
Positives
I believe that the accommodation and food fully correspond to the 3* category, and the medical facilities are 4* with good organization and medical qualifications. personnel. Most procedures were scheduled from 6-00 to lunch, which was very convenient for me. Meals in two shifts 7-30, 11-30, 17-00 first shift (breakfast-lunch-dinner), given the difference of 2 hours, suited me.Negatives
There are no negativity, only positive impressions remain. Maybe make the hotel website more informative. In particular, robe and slippers can be rented
Kanovey Alla
09.11.2017
Positives
Overall, I am satisfied with the quality of treatment, food, and location of the sanatorium. Mineral water from the springs had a very effective effect on the digestive tract and the general condition of the body. I managed to lose several kilograms thanks to a moderate and low-calorie diet, as well as an active lifestyle. Upon arrival from the sanatorium, I felt a surge of energy, and the pain in my joints from polyarthrosis decreased somewhat. There are many pleasant memories of the beauty of the architecture and nature of Karlovy Vary. I would like to express my gratitude to the girls, Tatyana and Liana, who served us in the dining room. I would like to express my gratitude to Irena, an employee of Sanatoriums, for her attentive attitude and assistance in choosing excursions.Negatives
I was placed in a room near the window of which two powerful air conditioners were constantly humming, day and night. Even with the window closed, I couldn't sleep every night. In addition, it was very stuffy, I did not have enough fresh air. I underwent cranial surgery after a ruptured cerebral artery aneurysm. Therefore, I am especially sensitive to various prolonged and sharp sounds and lack of fresh air. However, the attending physician limited herself to advice to buy earplugs. The junior medical staff were not always friendly, and sometimes just rude. This applies to nurses from the emergency room who receive new arrivals, distribute procedures and some others.
Наталья Богдан
05.11.2017
Positives
Very convenient location. I really liked the attentive attitude of the medical staff. The cleanliness of the room, which was constantly maintained. Everything was wonderful. The medical procedures themselves were succinctly selected. Thank you very much for everything.
ирина туркина
03.11.2017
Positives
there are more advantages. than consNegatives
cold water in the pool, very unfriendly and unsmiling people at the reception
Анатолий Фатеев
03.11.2017
Positives
A very beautiful and cozy city for relaxation and entertainment. The sanatorium has a good location in the city with beautiful views. An extraordinary impression from the floating spring near the glass colonnade. Residents of the city are very friendly in communication. If possible and under positive circumstances, the desire to come on vacation again with excellent treatment.
Tatiana Kosterenko
31.10.2017
Negatives
Unfortunately there was one negative. One day I felt bad, dizzy, nauseated! I asked the nurse to measure my blood pressure. She sent me to the doctor. There was a very long queue. I left for lunch. Came up a little later. The doctor answered me that there is no ambulance in your sanatorium. Then I measured it anyway. The pressure is very high for me, 150/90. With a dissatisfied face, he said go and rest. In short, the mood was ruined for the whole day! If I come to your hotel, I will definitely never go to this doctor!
Светлана Мишукова
27.10.2017
Positives
Very good treatmentNegatives
Internet is not working well in the room
Елена Каленюк
27.10.2017
Positives
I fell in love with Karlovy Vary! I was impressed by the quality of the water! The hotel is excellently located. The staff is friendly. I would like to come again!
Klavdiia Derzhavina
22.10.2017
Positives
The location is excellent, next to the springs.Negatives
The procedures began very early.
Valeri Bagrov
19.10.2017
Positives
My wife and I visited Astoria for the seventh time and really liked it. Next year we plan to return to Astoria.
vladimir agranov
08.10.2017
Negatives
a lot of over-salted food!!!! The procedures start very early!!!
Alla Cheban
08.10.2017
Positives
Very good location.Negatives
The medical staff is unfriendly. I especially want to mention the doctor who does not know how to listen to the patient at all. This shows his low qualifications. I’ll tell you the truth, I haven’t seen such a boorish attitude in a long time.
Natalya Mantsurova
07.10.2017
Positives
food treatment sanatorium locationNegatives
Other passengers waited for more than 2 hours for the transfer. It's faster and more convenient to get there by bus.Answer from ASTORIA Hotel & Medical Spa
Уважаемая Natalya Mantsurova, при групповом трансфере возможно ожидание. Пожалуйста можете в след. раз заказать индивидуальный трансфер и никого ждать не прийдется. С уважением.
Sofiya Aitkozhina
07.10.2017
Positives
Good afternoon, sanatoriums.com, This is the second time I have purchased a ticket through your organization and I am very pleased. All my questions quickly and promptly receive clear and clear answers from you. Within a few hours, a confirmation on the official form from the hotel about the reservation arrives. Many thanks to Vladislav Bure. All the best to you and success in your future work! Now about the Astoria Hotel: The ideal location of the hotel, the friendly attitude of most of the medical staff during the procedures, the wonderful doctor Belov, I came to various hotels in Karlovy Vary 8 times, but only here I received targeted treatment for my illness: diabetes. The food is dietary, the fish is cooked very well. Special thanks to the girls serving in the dining room: Natalya, Liana, Mrs. Irene. They are friendly, patient and always go out of their way to meet us vacationers.Negatives
No WI-FI in the room, No bathrobes
Резида Бикбулатова
29.09.2017
Positives
Sanatorium Astoria has an excellent location, the rooms are cozy, regularly and cleanly cleaned. The room is warm. I liked it.Negatives
I didn’t pay attention, but people complained about the creaking in the floors. Elderly people have difficulty falling asleep. But after the conversation I began to listen. Yes, the audibility is excellent. and, as it were, obliges you to go to bed earlier and not get up at night. And I would like a buffet. The menu is limited. But these are trifles and I still want to go to YOU.
nadya shamgina
20.09.2017
Positives
The nurses have a conscientious attitude to work, are attentive and responsive. The staff in the dining room was also a pleasant surprise (this is not for the sophisticated client). The food is varied (especially for those who like proper nutrition).Negatives
I was surprised by the doctors' working hours. We arrived at 14-30, at 15-10 we were at the doctor’s office (to prescribe procedures), but we were sent to the nurse, although the doctor’s opening hours are indicated until 15-30. Very few sessions of classical (manual) massage were prescribed.
Шабанов Шабанова
18.09.2017
Positives
We express our sincere gratitude to the entire team of the ASTORIA sanatorium
Zaira Utebayeva
12.09.2017
Positives
In general, I liked everything. Excellent work by all the staff of the sanatorium. Thanks to all. But I especially want to thank the customer support staff, namely Vladislav Burya, whose help was invaluable in booking a hotel, choosing the length of stay and other issues. By coincidence, I had to change the terms and conditions of the booking several times, and each time he helped with his advice on how to do it. It was my first time booking online and only thanks to him I was able to do everything right. He was constantly in touch and very patiently and clearly gave step-by-step instructions, for which I am very grateful to him. In general, online booking of a sanatorium in Karlovy Vary is a very convenient service. I advise everyone to use it.Negatives
Excellent breakfast, good lunch, but rather poor dinner. There were proposals to move part of the menu from breakfast to dinner, but apparently this is not done that easily. For breakfast there are 3-4 types of bread plus pastries, and for dinner there is no choice of baked goods at all. It would be nice to expand the selection of salads.
Tamara Sobeskaya
06.09.2017
Positives
Hello, we liked the location of the sanatorium to the springs. Good food, polite staff.
Наталия Чепрасова
28.08.2017
Negatives
No diet food. Very tasteless. Scarce. Bad buffet. I won't go to this hotel again. Poor furniture. Poor quality of cleaning.
Liliana Nagaytseva
25.08.2017
Positives
All sources are within walking distance. Quiet, cozy, clean. The staff tries hard (there are exceptions, as everywhere else), but for the most part they are smiling, patient with all the kinks of vacationers, almost everyone speaks Russian. I liked it very much.Negatives
One single day, there was something wrong with the food, or with the chef: there was nothing floating in the soup (stew), the meat was too chewy
Вячеслав Комлев
22.08.2017
Positives
Great location. Very attentive doctor Belov. Very good treatment. Excellent food.Negatives
The room had very dirty carpeting. Although it seemed like they cleaned it later, someone dirty it so much before I moved in that apparently nothing can help. If I were management, I would replace this cover so as not to disappoint other guests.
Надежда Анисимова
19.08.2017
Positives
The quality of the location of the sanatorium cannot be better. The food is designed in a dietary style. This is very convenient for those who are on a diet, but you can always choose non-dietary dishes on the menu. The procedures begin early, but this is not annoying, since the entire time you stay in the sanatorium is built according to a certain schedule, which you quickly get used to. If you are wondering whether to choose a room with a view of the colonnade or not, choose the first - you will not regret it. The noise from the street doesn't bother me at all.Negatives
I didn’t notice any cons
Эрна Руденко
18.08.2017
Positives
Great location, good procedures, food overall not bad. We are glad. We'll go again next year!Negatives
Internet only works in the atrium. The food is sometimes too salty. The staff at the first aid station are not always friendly.
fazila utegalieva
15.08.2017
Positives
My friend and I were very pleased with our stay at the resort in the Astoria sanatorium. All the conditions discussed during the booking were met: arrangement in the room, transfer and treatment procedures. special thanks to Dr. Andrey Belov for his attentive attitude.
татьяна данченко
15.08.2017
Positives
Good afternoon Please accept my sincere gratitude for the rest and treatment that I received during these two weeks. This is my third time at the Astoria sanatorium. Personally, I am satisfied with EVERYTHING there - qualified doctors, friendly staff, excellent cuisine.Negatives
This year, over the course of 2 weeks, I only saw a representative with offers of EXCURSIONS once (and then at the end of my stay). I would like to have more and more varied excursions and to see a tour representative more often. companies.
Woldemar Justus
18.07.2017