references
Наталия Лунькова
23.04.2018
Positives
Location, medical baseNegatives
In my opinion, nutrition has worsened. A buffet without descriptions of the products, the same for everyone, without taking into account different types of food (which was the case before).
Людмила Кяссель
18.04.2018
Positives
I liked everything, very comfortable, water, procedures, walks have a beneficial effect on well-being. Excursions broaden your horizons and give you new impressions. Respect to the sanatorium for an excellent job.Negatives
Did not happen.
Mina Dontsova
15.04.2018
Positives
I’ve been to Karlovy Vary 5 times in different sanatoriums, but this was the best of all. Excellent location, opposite the column, buffet, tea room, friendly staff. Many thanks to the masseur Patricia, she gives a massage with all her heart. Thanks to the sanatorium.com website for organization, everything is clear and clearNegatives
The room was cleaned disgustingly, the bed was changed once in two weeks
TATIANA IVANKOVA
14.04.2018
Positives
The location of the hotel, the accommodation, the work of the staff at the reception, the work of the doctor Belov, he prescribed an additional blood test for my husband, he changed the procedures for me without any problems, which caused an exacerbation of arthritis. In terms of food, changes are for the better, more varied, lots of fruits.Negatives
The head nurse behaves aggressively when resolving issues; this is a sanatorium, not a market where they find out why instead of a carbon dioxide bath there was just water in the bathroom. Further, the girls do water procedures for less than 15 minutes; they do not know how to do underwater massage. The young man does a good massage, but there is no sheet, there is oilcloth for everyone. The first time I laid out a robe, then brought a towel, he was very amused. Many dishes are very salty. And the most incomprehensible thing is that both my husband and I have fewer procedures than stated at Sanatoriums. I decided that I was at the expense of oxygen, but my husband had no idea why.
GENNADII KATUNIN
14.04.2018
Positives
1. You don’t have to wait for procedures. 2. Professional doctor - BelovNegatives
1. The appointment of procedures and the meeting with the doctor occurred only on the third day of stay in the Sanatorium, thus, the first three days and, naturally, the last were lost for treatment. ;Losing 4 days out of 15 is too much. 2. The schedule of procedures is drawn up very poorly, as it does not allow for the correct drinking regime recommended by the doctor. It seems that the schedule was drawn up for the convenience of the staff - to finish the work quickly. 3. It is especially unpleasant to contact a nurse, since not a single issue is resolved immediately; you have to come to her 2-3 times. 4. It seems that the nursing staff are confused about who is meant for whom, and this is not just my impression. 5. Compared to previous visits, the sanatorium began to work worse. 6. Most likely next time I will choose another sanatorium.
Людмила Белоусова
10.04.2018
Positives
Previously I was in Astoria 2 years ago. During this period, many new things appeared at the hotel. The dining room is very pleasing, there is a choice for every taste, the food is well prepared. The room is cleaned well every day. Everywhere is clean, comfortable, and the staff is good-natured. They always helped in any situation. Thank you.Negatives
No
LIUDMILA FOMINA
09.04.2018
Positives
Recreation and treatment are consistently very well organized.
любовь пожалостина
08.04.2018
Positives
Excellent location, varied food, well trained, attentive staff.Negatives
There is not enough information about cultural and entertainment events at the resort (concerts, excursions, etc.).
DMITRII DEMIN
07.04.2018
Positives
Excellent location, food, friendliness and cordiality of the staff.Negatives
No
Александр Еремеев
05.04.2018
Positives
Thank you, my wife and I are completely satisfied with the work of the sanatorium services. The room we requested was provided in a timely manner, two hours after arrival we were already receiving procedures. If prices remain at the same level, we will definitely come to the Astoria sanatorium next year.Negatives
We have already been at the Astoria sanatorium for 6 years. And we see that a lot of work is being done in the sanatorium to improve the conditions of treatment, food, and accommodation.
Vera Petropavlova
04.04.2018
Positives
Thank you very much to Dr. Belov. He prescribed the right course of treatment. We feel great! Excellent food, friendly and attentive restaurant staff.Negatives
I would like to wish the spa medical workers to show kindness to patients.
Tatiana Gavrilova
03.04.2018
Positives
We chose a hotel at random, but hit the spot. There are springs right under the windows, the beautiful Mlyn Colonnade, the Tepla River with flocks of ducks. Cozy, welcoming hotel, kind and attentive staff. Very good cuisine, good organization of catering and treatment. No crowds, no queues, although the hotel is quite large, there are a lot of guests. Many thanks to the managers and all employees of Astoria!Negatives
There is no desire to find fault with little things, and there is nothing particularly to complain about
Vladimir fefilov
02.04.2018
Positives
I am grateful to all the staff for a great stay, treatment and food.
IULIIA RESHETOVA
30.03.2018
Positives
Very convenient location, close to the colonnade with mineral water springs. Good, clean air, clean streets, beautiful architecture. Interesting walking routes. The panoramic views of the city are very impressive. Quality treatment and attentive staff. I was very pleased with the buffet.Negatives
The calls to the room at 6.30 in the morning from travel agents were very annoying. I had to turn off the phone in the room.
Нина БОБКО
27.03.2018
Positives
I liked everything very much. We will definitely come back here. A very good employee, Ian, helped resolve the issue with accommodation. Excellent food and the best hotel accommodation!!! I recommend this hotel.
Елена Кириченко
27.03.2018
Positives
The location of the resort is excellent. Very clean, tasty. The waitresses do a great job. There is a tea room where tea lovers can spend their free time. And most importantly, all the sources are nearby. Thanks to the staff of Sanatoriums.com for organizing it. Everything is clear and precise. Special thanks to Irene. She knows Russian very well, and she always received help and detailed explanations for any request.Negatives
Unfortunately, not all medical staff are patient-friendly. Management needs to pay attention to the nurse in the emergency department with long black hair below her waist, which for some reason is loose. Dissatisfied at any time of the day. The massage leaves much to be desired. Very detailed procedures. There seem to be a lot of them, 36, but it is not clear what therapeutic effect can be obtained from the “lymphatic drainage” procedure in 3 times? Considering that the main profile of treatment is gastroenterology, I would like the dishes offered to be more dietary, and not as fatty as fried bacon and sausages.
Ольга Еремеева
26.03.2018
Positives
Very friendly dining room staffNegatives
Room cleaning is not good enough.
OLGA MOKROUSOVA
23.03.2018
Positives
Visited Astoria (for the third time) in March 2018. There are many changes for the better in the sanatorium: it is a buffet, a large selection of meat, vegetable, and cereal dishes. Lots of different salads. You can make some yourself and season them with sour cream, yogurt, olive oil, etc. as desired. Vegetables and fruits are always: citrus fruits, apples, pears, pineapples. Natural juices. 2 wonderful coffee machines appeared! There is also hot chocolate. Another wonderful change is the appearance of a tea room, where there are 4 (!!!) samovars and different teas. On every day of the week you can drink 4 types of tea from 11 a.m. to 8 p.m. There is black, green, herbal, there are lemons, milk, i.e. Everything has been arranged for convenient and comfortable tea drinking, for which a special thank you to the sanatorium! There is also a new procedure - a salt room, in which you can breathe salt vapor for 45 minutes. The kindest and sweetest nurse, Yana, gave me this procedure; her smile made even 2-hour oxygen therapy (she also did it) not seem long and tedious. I would like to mention Renata, m/s, who releases parafango. Caring and efficient! For the third time I meet at the sanatorium with Dr. Yaroslava Kraboova - a true professional in her field! How she knows how to accurately collect anamnesis, on the basis of which she prescribes tests and procedures. There is no need to worry, there will only be benefits! Wonderful work of the cooks and waitresses, who, like bees, make sure that your table is clean and tidy. The cooks cook very tasty!!! And also, Wi-Fi is now available throughout the resort! In the room, of course, too. The password will be given to the receptionist Ian, who will help you bring your things to your room, also a friendly young man. I recommend the sanatorium. I hope to visit it again myself.Negatives
But there is also a small fly in the ointment...unfortunately... On March 11, having arrived at the sanatorium in the morning, I had an appointment with a nurse (she was plump with beautiful long hair flowing almost to her toes), who began to scream so much at me when I was slow in answering the question of how tall I am. I politely asked her to lower her tone, to which she did not react until I said that I would record her speech on a voice recorder and let management listen to it. Instantly the person became nice and friendly, maybe... I was also surprised by Regina at the reception. Last year, sweet and cheerful, on the day of my departure, March 21, she almost gave me a heart attack. During the day, I went to the reception desk several times to find out about the check-out time from the hotel. I ordered a transfer to the sanatorium. com. I came after breakfast, before and after lunch, before and after dinner. Regina said that they had not received information about the departure and that I myself had to call sanatoriums.com from my room by phone for a fee. Already at 19 o’clock I approached again, almost alive from frustration (the plane was in the morning) and the receptionist, seeing my such a deplorable state, took pity and, looking into the computer, printed out the information about the transfer for me, which was sent to the hotel at 12 o’clock in the afternoon. I don’t know why this happened, they explained to me that it was as if my namesake lived in room 303, because of whom there was a misunderstanding. I hope so. I lived in room 209.
Svetlana melnkova
23.03.2018
Positives
I was treated from March 6 to 20. I really liked it. And how Dr. Krabkova received it. She listened carefully and prescribed procedures. All the employees with whom I underwent the prescribed procedures were very attentive and friendly. The room is cleaned every day. The girls in the dining room are just lovely. The food is good. varied. Thanks to the cook. And in general, a big thank you to EVERYONE. I would like to come to your hotel again.Negatives
No
Елена Розова
16.03.2018
Positives
Lucky with placement. But we had to ask for a room with two separate beds. When booking, I had this type of accommodation in mind, because... We were traveling with a relative, but I didn’t see an opportunity to celebrate it. Good breakfasts, salads, soups, side dishes. Friendly service staff. Sufficient treatment. You can visit the theater and music events. No language problems.Negatives
The massage at the hotel leaves much to be desired. There is not enough salt in the salt room (the floor and ceiling are not covered with salt panels, as in other places). The cooks in the restaurant do not know how to cook chicken, turkey and pork - they are tough and dry. Almost all the time we ate boiled beef or fried fish, which of course is not bad. They cleaned every day, but the dust was not always wiped off.
Andrii Sulima
16.03.2018
Positives
Good service in the restaurant, variety of food. Procedures are carried out at a sufficient level. We'll definitely come again.Negatives
The pool and sauna are not for everyone, but as a separate procedure.
Ella SOBOLEVA
13.03.2018
Positives
Very good location of the resort. They prescribed excellent procedures (doctor Belov took into account all my wishes. The food is dietary. It’s great that there is a tea room where you can drink a cup of tea with honey, lemon, sugar. Responsive staff. Special thanks to Sanatoriums.com for organizing the trip and for helping with choosing a sanatorium!!!Negatives
I booked the transfer in advance in October 2017, by the time of the trip the transfer price turned out to have decreased, but I found out about this only three days after I arrived at the sanatorium from Irena. Probably, it is possible to warn about promotions in advance.
Макарова Татьяна
13.03.2018
Positives
I really liked it! The food is varied, will satisfy the most demanding taste, the tea room is beyond praise. Responsive and attentive service from medical staff.Negatives
Since residents of other buildings, in particular Volker, are being treated in this sanatorium), they need to think about how to organize a place where they could leave their things (maybe cells like in storage rooms).
Наталья Васильева
13.03.2018
Positives
Excellent location directly opposite the colonnade, very attentive staff, adequate treatment to maintain vitality
LIUDMILA MALYSHEVA
12.03.2018
Positives
I was in Astoria in 2016, I liked everything, so I stayed in the same hotel in 2018. Professional approach to treatment, food, clean, cozy and comfortable. Thanks to all the staff and hotel management for the good organization of work. Thanks to the organizers of the site for assistance with booking.Negatives
There are no cons.
Semen Borodjanski
12.03.2018
Positives
We really liked everything. Many thanks to the medical staff, especially the attentive Dr. Belov. All procedures were performed on time and efficiently, but a little early, which was not always convenient. The M1 massage is especially good. The quality of food and service staff are also at the same level. We recommend treatment to everyone at the Astoria sanatorium.
мария яковлева
11.03.2018