references
Юлия Сахарова
01.02.2016
Positives
A cozy hotel with an excellent location and qualified staff.
Karen Ghonjakulyan
29.01.2016
Positives
Location ! Price! Doctor Krabtsova is a normal person!Negatives
The food is not tasty in general! Monotony! At the reception there was only one adequate woman (grandmother), the rest - it’s better not to come up again! Inadequate! Unfriendly! It is almost impossible to take a shower, as the water is either too hot or cold! They clean up disgustingly!
Сергей Любцов
19.01.2016
Positives
Location of mineral baths directly from the source. There is a warm elevator after the bath. The medical staff is always on site. Center of the tourist area. Proximity to sources.Negatives
You can always find shortcomings if you want, but the main thing is the unique Karlovy Vary water.
Асия Сафина
19.01.2016
Positives
Everything is super, we’ve been 8 times, we hope to go again next year
Роберт Варданян
18.01.2016
Positives
I had problems with the digestive tract, but I felt significant improvements. Thanks to Dr. Krabtsova and all medical staff. staff, food workers. Very responsive, polite and friendly!Negatives
We lived in room 332. Sorry, but no delight! The drain in the shower was very bad, the hair dryer didn't work, there was air blowing from the window at night, the walls above the bed and the carpet were stained, the cobwebs in the corner near the window had not been cleaned for a long time. The curtain on the window was already askew as if it had fallen on someone.
Александр Иванов
14.01.2016
Positives
For the first time, my wife and I rested and received treatment at the Astoria sanatorium and were very pleased with our choice. The sanatorium is located in one of the best places in Karlovy Vary, and even next to mineral water springs. Very good accommodation in the sanatorium, everything inside is clean and beautiful. The management of the sanatorium managed to create a homely atmosphere in the sanatorium. All the staff are polite and friendly, always ready to help vacationers. Amazing quality of treatment, in two weeks my wife and I did not miss a single procedure and improved our health. Special thanks for the massage that Stulirova gave to my wife and me. She literally has golden hands and in two weeks my back problems have significantly decreased. The treatment procedures were clearly organized; everything began at exactly the appointed time. Completely satisfied with the food. The food was tasty and varied. We will definitely continue to be treated at this sanatorium in the future.Negatives
There are no downsides to our stay at the sanatorium.
ELENA LAVRIKOVA
14.01.2016
Positives
the main plus is the location near the colonnade, the hotel is clean, the food is normal, but I would like more fruit and yogurt in the evening, the staff is wonderful, not a drawback, but I would like a larger pool and swim every day. Overall, we are satisfied with the treatment and relaxation
Тамара Веракша
13.01.2016
Negatives
We paid a large amount from January 2 to January 12, 2016, 1080 euros, at the reception the price list indicates the amount is much less. Why?Answer from ASTORIA Hotel & Medical Spa
Здравствуйте уважаемая Тамара! Спасибо за отзыв. Но Ваши расчеты не совсем верны. Вы заплатили 1.086 евро. Если бы платили у нас на рецепшен, то 66 евро х 10 ночей х 2 человека = 1.320 евро минус спец. скидка 15 процентов -198 евро, к оплате 1.122 евро. Всё равно, цена на sanatoriums.com ниже. С уважением, Ирина Сиеглова. Санаторий Астория
ELENA KLEYMENOVA
10.01.2016
Positives
Location: proximity to all sources, center of the resort. Treatment, nutrition.Negatives
The lack of internet in the rooms and even in the atrium is not stable.
Andrej Loginov
10.01.2016
Positives
The only plus is the hotel's proximity to the springs.Negatives
Separate beds, bad pillows, uncontrollable shower, Honey. The staff is moderately rude. We were expecting a detailed analysis. Unfortunately we didn't receive it. There is no option to choose procedures. It seemed to me and my husband that the diagnosis was confused. Regret.
Stanislav Melnik
09.01.2016
Positives
Everything is excellent, the food is dietary, as it should be when treating the gastrointestinal tract and is very varied and satisfying!!! The treatment is also excellent, there are a lot of different procedures. The location is amazing, opposite the springs, which is very convenient in winter! We were very pleased with everything!
Jurijs Bolohs
07.01.2016
Positives
I liked everything, the city is of extraordinary beauty, the excellent attitude of the staff, excellent treatment, varied cuisine! We'll definitely be back!
galina sotow
04.01.2016
Negatives
The only thing was that there was no drinking water in the waiting rooms.
Adel Shakenova
04.01.2016
Positives
Excellent location, Attentive staff, Delicious food, Treatments.Negatives
Packed rations do not cause appetite. It’s a pity that wi-fi is not in the room, but in the atrium, but you can live with it.
Ибрагим Мамедов
03.01.2016
Positives
Good afternoon I was at the Astoria Sanatorium from December 20, 2015 to January 2, 2016. The impressions are good. For a 3-star establishment, everything is good: both food and room service. The treatment is also good. I'm happy.Negatives
It would be better if they met clients at the front door when they get out of the taxi and helped them carry their suitcases. Otherwise, a young fat man sits at the reception desk all the time and constantly chats with the administrator. And he helps the client only at the elevator, when his help is no longer even needed. Also: - why do we need a sign at the reception desk stating that guests are strictly forbidden to receive guests in the sanatorium? Looks like Europe. Somehow not ethical. Specifically: a friend from another sanatorium came to see me and the reception desk told me that I couldn’t go up to my room. And in the hall on the 0th floor there is not even a buffet to sit over a cup of tea and talk. And the coffee machine is located on the 1st floor.
Peter Knack
02.01.2016
Positives
Perfect! We were satisfied with everything. As ordered, snow fell on December 31st. We had a wonderful time with friends, relaxed and healed. The staff is friendly. It was interesting. We'll go again if possible.
Екатерина Роос
21.12.2015
Positives
We were in Astoria for 2 weeks on November 29, the first time in Karlovy Vary. I really liked the city itself and the location of the hotel, right next to the springs. Thanks to doctor Lyudmila for her attentive attitude towards patients. The staff during the procedures were very friendly, we received a high-quality massage. In principle, we were satisfied with the treatment and stay at the sanatorium. We even carried out an excursion program. The price/quality ratio is quite acceptable. The food is good, with the exception of soups.Negatives
A very slow elevator, although at that time there were few people in the hotel, a lot of time was spent waiting for it. I can imagine what happens when the hotel is full. The lighting in the rooms was too dim and the towels were rarely changed. The appointment of procedures is too early; on vacation you don’t want to get up so early. The reception staff are kind of gloomy; of course, they perform their duties, but they don’t know how to smile at all.
Лариса Выборова
20.12.2015
Positives
The impressions are the best. Very attentive and friendly staff. High-quality implementation of procedures with a good positive effect. The location next to the source allows you to take mineral water directly from the source 3 times a day. Thank you very much to sanatoriums.com for booking and organizing the transfer! Everything is clear, on time.Negatives
There are no negative impressions.
Lidiia Gavrilova
10.12.2015
Positives
This is not my first time in Karlovy Vary, I generally liked the hotel, I felt comfortable there, they took care of me since my tests were not very good, I was immediately offered to take a thermos with urological tea, they took the tests again, the rooms were cleaned well and somehow in a convenient time time for you, I noted in the hotel wish card that there was not enough light at the table for me to read and write thank you for the stay
Лилия Кузнецова
23.11.2015
Positives
Very good sanatorium. Treatment is at a good level, food is excellent (what you need for health). The location is wonderful! Thank you, I will come again)))Negatives
I would like to ask the rehearsal to smile more often)))
Sergei (Сергей) Kravtsov (Кравцов)
17.11.2015
Positives
I really liked it, the friendly attitude of the staff, high-quality catering, clear organization of work on providing medical procedures, minimal costs for check-in, practically no costs. A highly professional doctor who prescribed the necessary procedures and was a pleasure to communicate with during the treatment. In general, the impressions are only positive, we will plan a trip for next year. S. KravtsovNegatives
The quality of the prepared food was not always of the highest level
Liudmila Popova
14.11.2015
Positives
The biggest plus for this hotel is the location, 3 minutes to the springs, 12 or 1 to the rest, 1 minute to the rest. I really liked the girls at the reception, Yana and Simone, they are friendly, smart, and resolve all issues quickly and competently.Negatives
The food at the hotel is very modest, savings on procedures from the doctor, paid oxygen therapy, a lot of Ukrainians, whose behavior shocked me, we can say that half of the vacationers were Ukrainians, for me this was a huge minus for such a sanatorium. Room cleaning was 3, the dust was never wiped off in 12 days, the bed was changed once, towels were changed 2 times. no robes. when I arrived, no one met me and I lifted the suitcase myself, just like when I left, everything was done by myself.
Ольга Олейник
05.11.2015
Positives
Ideal location opposite the colonnade, very beautiful view from the window, treatments in the morning. Diet food (if necessary), do not use mayonnaise, in the morning oatmeal and rice porridge without sugar and oil, everyone adds it to their own taste, a lot of fish dishes (to choose from). The rooms are cleaned every day. Very good for 3*. Very good price/quality ratio. Wonderful staff at the reception.Negatives
Small rooms, not very smiling staff, treatment starts early, for those who find it difficult to get up early, you need to ask for procedures to be scheduled later, not from 7 am. Basically, a very good impression of the sanatorium, minor cons.
Nikolay Verkhorubov
30.10.2015
Positives
perfect locationNegatives
You do not have a column in assessing not nutrition in general, but the quality of food preparation. Therefore, I could only rate it as a “three with +”. Breakfast is quite sufficient, but lunch and dinner are quite modest for people with a normal appetite.
Галина Лукичева
22.10.2015
Positives
The first time we booked a trip not through a tour operator, but directly through you. Thank you. Everything is clear, on time, without delay. Next time we will definitely use your services.Negatives
There is no negative, because I really love Karlovy Vary, its uniqueness and beauty.
Валентина Лега
18.10.2015
Positives
I liked everything very much. Good location, excellent food. The staff is wonderful, good treatment! Well done!! I will send my parents here in February!!!
Zhanna Shnayder
07.10.2015
Positives
Everything is great, I will come again with pleasure
Конилимшат Кушербаев
23.09.2015