references
Positives
Good organization Short routes to the sourcesNegatives
No negative commentsPositives
The understanding of all the staff is very good that there is a spa.Positives
Hello! I liked it very much, most importantly the attitude of the staff is excellent, the rooms are clean!Positives
We rested from 01/06/2024 to 01/26/2024. Treatment, location, food are all good! I would like to mention the massage therapist Mr. Martin, he is always in a good mood and performs the massage professionally!Negatives
We were settled on the day of arrival in N417, high humidity, dampness, at our request they were transferred to N415, they froze at night, and thanks to the administration, the manager, after listening to our complaint, we moved to N313, where we lived before leaving!Positives
The hotel is located right in the center, you couldn't ask for anything better.Positives
I had a rest for the first time and was happy with everything!Positives
I really liked it, good place, good attitude, good food, I want to come back!Positives
Convenient location, delicious cuisine.Negatives
Repair (major) of the tea room (noise, dust), closing of the pool for three days, upon check-in they refused lunchPositives
It was very helpful to get away from everyday life! Even though I traveled alone, I didn't feel alone.Negatives
It's not really bad but the food could be a little more varied. It could e.g. E.g. avocado cream etc. It would also be nice if yoga or Pilates were offered, for example. It would also be a bit more sociable in small groups.Positives
Excellent location of the hotel. The entire staff of the resort works flawlessly. The food is not for everyone, but you won’t go hungry, there are a lot of fruits of 6-7 types, ice cream of 6 types.Negatives
There were some minor problems, but everything was resolved promptly.Positives
The ladies in the restaurant are very nice and helpfulNegatives
Some of the ladies in the swimming pool are rude and unfriendlyPositives
Everything is good, more discounts for regular customers and additional procedures. Includes access to the pool at no additional costPositives
- Shops are open over Christmas good discounts - Massage therapists do their job very wellNegatives
-Most tables always reserved, although there is advice from the staff for no reservation -abnormal lack of parking spaces (high Fees ) -Wellness area lying constantly Towels on the loungers, although that Guests are not at their place -Sauna temperature is 70 degrees (signposted 95) -Steam sauna is almost impossible steam - Not recommended with children Children are not welcome and you have problems eating Find something for the child.Positives
I would like to say a few words of gratitude to the guide Valentina, with whom we went to Dresden and Bamberg. She tells interesting stories. Lots of patience. Thank you. Thank you Irene for your help in all mattersPositives
I am completely delighted with Karlovy Vary and the ASTORIA Hotel & Medical Spa. I am very grateful to all the hotel staff - all of them, without exception, for the attention, treatment and service they provided me during my stay! Special thanks to the sanatoriums.com team for organizing my vacation, everything was very clear and smooth, from booking, transfer to organizing excursions. ASTORIA Hotel & Medical Spa and Karlovy Vary are the place where you want to return again and again!Negatives
If you set a goal, you can find fault with anything. But I wasn’t looking for such moments.Positives
Not the first time in this sanatorium and always with a positive feeling. I like the treatment, the staff and most importantly, the sanatorium has a buffet, which is important for nutrition.Positives
The kitchen was good, the ice cream was particularly tasty. Thank you to the kitchen and the chef, he personally took care of everything, checked and refilled. Staff was friendly too.Negatives
The bathrooms are far too small, the carpet in the room needs to be changed, it's too old.Positives
Very good hotel, conveniently located - in the very center. Very responsive, polite, friendly staff. We received all the procedures we ordered, everything was well organized. This was our first time in Karlovy Vary and we will be happy to come again. Thank you very much!!!Negatives
We rested for 16 days and ordered 41 procedures. Unfortunately, the procedures were distributed very unevenly: in the first week there were not very many procedures, and in the last week it was very intense, sometimes 2 different massages a day. The food, unfortunately, leaves much to be desired: very monotonous and not always tasty. I have a sick stomach and for breakfast I could eat porridge and omelet every day. The rest of the dishes were spicy and overcooked.Answer from ASTORIA Hotel & Medical Spa
Thank you for your visit and comment. We have carefully studied your treatment plan. Indeed, in the first week you received slightly more procedures than in the second week of your stay. The total number of procedures has been observed, the spa doctor is always responsible for the compliance of the procedures, so you should not worry that some procedures on the same day will not benefit you. We are very sorry to hear that you did not like the food served in our restaurant. Most holiday guests do not have dietary restrictions or major digestive issues, so we are forced to tailor meals. Of course, guests requiring special diets have more limited choices, as is the case everywhere. Thank you again for your visit and we look forward to your next stay.
Positives
Everything was good. I'll be back. I've been there twice. Everything was greatAnswer from ASTORIA Hotel & Medical Spa
Thank you very much. We look forward to your next stay.
Positives
Thank you, we liked everything. We hope to be able to come next year.Answer from ASTORIA Hotel & Medical Spa
Thank you very much. We hope to see you next year.
Positives
The staff is very polite and will always help when you need help.Negatives
The room is so small that there is no room for a second chair or armchair. And yet I can say that this is not the most important thing. Therefore, if I go again, it will only be to this hotel.Answer from ASTORIA Hotel & Medical Spa
Thank you for visiting our hotel and rating our services. We will be glad to see you again in 2024.
Positives
Excellent location, varied breakfast and dinner, cleanliness in the room, fabulous tea room, sound of the river, snow-white bed linen.Answer from ASTORIA Hotel & Medical Spa
Thank you very much for your visit and your review. We are looking forward to seeing you soon again.
Positives
Thank you!!! Everything is fine. We canceled the transfer to Karlovy Vary Germany on 09.10. Amount 160E. We are waiting for a refund. We are very pleased with your service. Thank you!Answer from ASTORIA Hotel & Medical Spa
Thank you very much. As for the transfer, it is organized not directly by our hotel, but by the travel agency Sanatoriums.com. For this reason, you should apply for compensation for an unrealized transfer to the travel agency Sanatoriums.com. We are firmly confident that they will resolve this issue together with you. Thank you. See you soon!
Positives
We were thrilled about this spa hotel. After a while (because of Corona) we were back in Karlsbad. This time in the "Astoria". All applications went smoothly and cleanly. The cleanliness was noticeable throughout the house. It was also very nice that a nurse was always there when you needed her. The tea room in the house is a great idea. Sooo loving. Especially the good and loving cuisine. There was enough for everyone and exquisite. We were happy with everything and will definitely come back. We were also happy to see BAD 1 in all its beauty again.Negatives
We didn't like the fact that some guests (mostly Russian women) took a lot of food from the buffet, plain and in cans. Did you only book half board?Answer from ASTORIA Hotel & Medical Spa
Thank you for your visit and your review of your stay. We would like to clarify that taking away food from the restaurant is really not allowed, unfortunately some guests sometimes have problems fully respecting this rule. Thank you again for everything. We look forward to your next stay.
Positives
Stunning location of the hotel, easy access to all sources. I liked the treatment, especially the massages and baths. Friendly staff. Large selection of food.Negatives
The procedure was scheduled for 9:50 with a duration of 45 minutes. I came up in advance to ask if I could come in earlier or later since I had an appointment at another place for 10 o’clock. They said that I could come later, but they didn’t let me in later. They said that she had to come on time, but she signed the card for receiving treatment.Answer from ASTORIA Hotel & Medical Spa
Thank you for visiting our hotel and rating our services. We are very sorry if there is any misunderstanding, but for the procedure you must arrive at the appointed time, as other guests also have procedures scheduled. Thank you. We will be very glad if you visit us again next year.
Positives
I liked it very much, I’ve already been to you three times and I want to come again next year. The staff is friendly and professional. Best regards, Lilli OldenburgerAnswer from ASTORIA Hotel & Medical Spa
We thank you very much and look forward to seeing you in 2024.
Positives
The location of the resort is very convenient, The service staff (in the dining room and in the treatment rooms) is excellent, everyone is very friendly. Also good cleaning of the rooms in the hotel.Negatives
Accommodation, our room was significantly smaller in size than it should be in our package. I can send photos. The head doctor, unlike the middle staff, was very inattentive and unfriendly, demanded payment for changes in procedures, and in order to get an appointment with her you had to sit in line for hours.Answer from ASTORIA Hotel & Medical Spa
Thank you for your visit and evaluation of services. As our hotel is a heritage building, room sizes may vary slightly. If the guest wishes to get a large spacious room, we recommend booking Superior rooms. We would like to clarify that if a guest wishes to change an already scheduled treatment time, a fee of CZK 200 will be charged. Therefore, the chief doctor absolutely did the right thing by charging a fee for changing procedures. Thank you again and we hope to see you again soon.