references
Positives
I wanted to say thank you very much. We really enjoyed. We will continue to recommend.
Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Kind and helpful staff, treatment and food at the highest level... We'll be back...Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Very nice apartment Good beds Very friendly managerNegatives
Bathroom for a luxury apartment Very bad. Small Bathtub mini Shower in bathtub Constant flooding Handles on bathtub rusty.Answer from Spa-Hotel Villa Smetana
Thank you for evaluating your stay and also for your comments. Veronika Drdová FOM
Positives
Good food, good massage therapists, clean rooms,Negatives
The pool and sauna are not on the same floor, Unfortunately, the sauna was only open until 20:00. We arrived on Saturday, the doctor was only assigned to us on Monday. 23 procedures were distributed over 5 days, although we were in the sanatorium for 9 days. Access to the pool/sauna and all procedures is through the reception desk; running back and forth in the cold room is not very comfortable. There is not enough gym.Answer from Spa-Hotel Villa Smetana
Thank you very much for rating your stay and thank you for your comments. Veronika Drdova FOM
Positives
Great!Negatives
NoAnswer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Nice staff, good food like mom's, praise for the chef, treatments were always on timeNegatives
Older furniture, no shutters,Answer from Spa-Hotel Villa Smetana
Thank you for evaluating your stay and also for your comments. Veronika Drdová FOM
Positives
Thank you very much to all the staff for a wonderful holiday.Negatives
A big plus point for this sanatorium would be at least a small gym. And so that the sauna is not open until 20:00, but at least until 21:00.Answer from Spa-Hotel Villa Smetana
Thank you very much for rating your stay and thank you for your comments. Veronika Drdova FOM
Negatives
Sorry, but if the doctor finds out that you have Carona 2 days before departure, then the doctor is not allowed to send me home. Insurance would have covered the additional costs. So we had to take care of the return transfer ourselves (530 euros). Hopefully I didn't infect the driver. Hopefully the hotel employees will be tested. Our conclusion: no more spa vacation in Karlovy Vary.Answer from Spa-Hotel Villa Smetana
Thank you for the review. We are responsible for the health of all our guests. In the event of an infectious disease, we are unfortunately forced to isolate guests in their room or ensure that they leave the hotel. Veronika Drdová FOM
Positives
The food, staff friendliness, nice roomNegatives
Paid for procedures, didn't get them. Demanded money back, no response. Simply outrageousAnswer from Spa-Hotel Villa Smetana
Thank you for your review. Since the Karlovy Vary treatment places high demands on the health of clients, it is necessary that the client's state of health is in order, for which the sanatorium doctor is responsible. Unfortunately, you had a contraindication to the treatment. Veronika Drdová FOM
Positives
Thanks a lot. Everything was greatAnswer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Very friendly atmosphere! Practically every member of staff is always ready to help. Overall a successful holiday!Answer from Spa-Hotel Villa Smetana
Thank you for your review. We look forward to your next stay. Veronika Drdová FOM
Positives
Everything was at the highest level.Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Everything was great!!! We were greeted with a smile on our faces, the food, the treatment, the staff, everything was at the highest level, for which we thank everyone so much!!! The doctor is a professional in his field, the staff in the restaurant is responsive and friendly, I especially wanted to mention Yana and Rene, with whom we became friends, they left good memories.... I am very pleased with the services!!!Answer from Spa-Hotel Villa Smetana
Thank you for the feedback, we are happy that you enjoyed your stay in Villa Smetana. Veronika Drdová FOM
Positives
From 5.11 to 16.11 we stayed at the Villa Smetana hotel and I would like to note the excellent quality of treatment and the friendly environment in the hotel. I would especially like to note the work of the doctor, who is a professional in her field. The service in the restaurant was great! We greeted you with a smile on our face and a kind word. Yana and Rene created a cozy atmosphere and I always wanted to see them as soon as possible. The rooms and the hotel itself were clean, for which many thanks to the staff!! We also thank the staff of the hospital for the quality of treatment and attentive attitude towards us. In short, we will return to this hotel again ❤Negatives
It's not like that...Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Everything is fine!Negatives
No.Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Everything is fine!Negatives
No.Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Everything is fine!Negatives
No.Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
- The location and surroundings of the hotel are very beautiful - wonderful view of the Peter and Paul Church. - The treatments are effective overall. - The cuisine is excellent; despite a 15-day stay, there was always a very varied and delicious selection of food. - The service staff is very friendly throughout.Negatives
- Sometimes the staff in the application and treatment area is not always friendly. - A very big disadvantage and negative point was that we arrived on Monday and only had our initial examination with the spa doctor on Wednesday at 1:30 p.m. and the allocation of the treatment plan. This meant that the 36 application appointments were very tight within the 7.5 days of treatment. In addition, we were not able to take part in the included trip to Prague. Sanatoriums.com was also not accommodating in this regard; as the trip was a free additional offer. But it was the deciding factor for our booking!!! - Unfortunately, the reception (apart from Mr. Pawel) was not willing to provide information or to try to clarify things. Most of the time we only got an "apology" in response. Interest in requests, but reports of grievances were not taken into account. - Unfortunately, the steam bath did not work properly the whole time. - When the hotel was fully booked, the wellness area, including the swimming pool, was much too small - as was the dining room. There was an alternative option to eat in the lobby bar, but this was a windowless room.Answer from Spa-Hotel Villa Smetana
Thank you for evaluating your stay and also for your comments. Veronika Drdová FOM
Positives
Everything was greatAnswer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Calm, quiet place, Russian church nearby.Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Very nice spa area, delicious food and nice staffNegatives
Unfortunately no kettle in the roomAnswer from Spa-Hotel Villa Smetana
Thank you for evaluating your stay and also for your comments. Veronika Drdová FOM
Positives
- very detailed medical examination - clean, spacious rooms - sauna area was very attractive and clean - friendly staff in the dining roomsNegatives
I didn't find all the therapists to be really professional. In my opinion, a calm atmosphere is also important for relaxation. Unfortunately, this was only rarely maintained. People were talking very loudly among themselves. Or they were even making tea and loudly crackling packaging in the same room where the therapy was taking place. So that relaxation was impossible.Answer from Spa-Hotel Villa Smetana
Thank you for evaluating your stay and also for your comments. Veronika Drdová FOM
Positives
The location of the hotel is fantastically beautiful!!! The staff is very friendly!!! The hotel is very clean. The restaurant is very cozy, the tables have white tablecloths and cloth napkins!!! There was always a candle on the table for dinner. The staff is super polite and helpful! I stayed at the hotel for a week and the bed linen was changed after 3 days. Great!!! The bathrobe and terry cloth slippers are wrapped in a special foil! The bathrobe is super soft and cozy! It was a great week in the Spa Hotel Villa Smetana!!! Thank you!Negatives
My room overlooked the park, which was very nice, but I think it was also directly above the kitchen. When you opened the window, it smelled strongly of food. The mattress was a bit too soft for me, but still OK. The bath and hand towels were soft, but a bit old.Answer from Spa-Hotel Villa Smetana
Thank you for evaluating your stay and also for your comments. Veronika Drdová FOM
Positives
The shift in the restaurant that served us on October 11 works great..Especially the young people. Excellent sauna. Beautiful interior throughout the hotel. Very comfortable beds.Negatives
It was very difficult for me to go to the springs. Next time I will take this into account when choosing a hotel.Answer from Spa-Hotel Villa Smetana
Thank you very much for your review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
This is our second time at the sanatorium, we really liked everything. Thank you.Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Everything was great. Thank you for the friendly staff, good food (like at home), procedures. Rooms well furnished, new furniture, clean bed linen, good mattress...everything you need on vacation. All the best.Answer from Spa-Hotel Villa Smetana
Thank you for your review. We look forward to your next stay. Veronika Drdová FOM
Positives
Very friendly staff of the sanatorium. Everything was wonderful. We really liked the food. service. medical staff. we were very satisfied. thank you ❤️❤️❤️Negatives
The only thing is that it’s a long walk to Colorado. Well, that’s probably a plus and not a minus for your health 😅Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
I especially thank the staff of the entire hotel for their clear attitude towards Patients. All employees speak Czech, Russian and German, at a minimum, and also English. And French. Excellent catering, the menu was not repeated in 7 days, a variety of dishes, you choose yourself to suit your taste. Different types of bread, pastries, fruits, salads, hot dishes: beef, fish, poultry, pork daily. Everything is very tasty, I want to try everything. Sauna, swimming pool, treatment are all very excellent. We were with children (14 children and 9 years old) - we were also delighted.Negatives
Time flew by very quickly.Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Very nice staff, everything was very good.Answer from Spa-Hotel Villa Smetana
Thank you for your review. We look forward to your next stay! Veronika Drdová FOM
Positives
Everything was very good, we will come again 👍Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana