references
Sergej Gatko
09.04.2018
Negatives
Hello! I am not very pleased with your hotel Smetana Vysshigrad! For my eldest daughter, out of 17 paid procedures, only 12 procedures were performed. I asked the hotel director to solve this problem, but no one even responded to my requests. There was no ice in the spa section.
Answer from Spa-Hotel Villa Smetana
лечение для детей происходит так, что ребёнок идёт на просмотр к педиатру, который назначает процедуры. Для детей назначается приблизительно ½ процедур, чем для взрослых. Очень извиняюсь, ледогенератор в сауне ремонтировался в течении Вашего пребывания. Ева Чехова, директор отдела
Viktor Ross
09.04.2018
Negatives
rating uncomfortable poduchki, room ventilation is raining - rating duchno
ELENA SELISHCHEVA
08.04.2018
Positives
Very friendly staff at the reception. Very friendly staff in the restaurant. The rooms are cleaned daily and kept clean. The food in the restaurant, although not very tasty, was of high quality, and I never had heartburn during my two-week stay. Nice sauna and jacuzzi. Advantageous location of the hotel: close to the springs and the promenade; Nearby there is a magnificent forest and an Orthodox church. The sanatorium staff strives to provide good quality service; upon request, they put a kettle in the room and provided a heater.Negatives
The rooms are not very warm; without an additional heater we would freeze at night. I didn’t like the medical base. The range of services is not wide, the head nurse is reluctant to meet clients halfway: when the specialists of the medical department fell ill, the procedures were carried out without taking into account the tours previously planned by the clients. The general mood from her rather aggressive behavior was downright negative towards the treatment facility. Although there are friendly specialists in the parafango and water procedures departments; Yarik does a good massage.Answer from Spa-Hotel Villa Smetana
благодарю Вас за похвалу работы нашего персонала на ресепшне, в ресторане, горничных и работников в отделах парафанго, водных процедур и массажистки Ярки. Мне жаль, что когда мед.персонал заболел гриппом, были изменения в планах процедур. Ева Чехова, директор отдела
Ирина Михайлова
08.04.2018
Positives
All liked it. I'll try to come again.Negatives
I didn't like the masseuse. I think that long nails are more likely to hinder than help with massage.
Анна Ларина
04.04.2018
Positives
We have been vacationing with friends in this wonderful hotel for several years in a row. I really like everything: treatment, food, accommodation. I would like to note the friendly attitude of the staff towards vacationers, especially from the hotel director Eva and deputy director Barbara. Always willing to meet and resolve any issues. A huge thank you to them for everything. The hotel has been renovated, the furniture has been updated, the rooms are very convenient and comfortable. Room cleaning is daily and of high quality. The restaurant staff is friendly and helpful. The hotel has a wonderful massage therapist Peter - a professional with a capital letter. We express our deep gratitude to him and wish him good health. The hotel is located in a convenient location where there is silence and clean, clear air. The walk to the springs is no more than 5 minutes. A walk to the springs is a great pleasure and good for health. In a word, we are simply in love with this hotel and recommend it to everyone who wants to have a good rest and receive adequate treatment.Negatives
No negativity
Татьяна Складнова
03.04.2018
Positives
Everything is great. Attentive, friendly staff in all areas. Very clean. Cleaned every day. Delicious, fresh food. Lots of vegetables. The doctor, head nurse and all the medical staff are professionals. Thanks everyone.Negatives
We didn't see it.
Лилия Бабаскина
02.04.2018
Positives
All the staff are very polite and friendly. Very convenient operating hours for the restaurant.Negatives
Visiting the sauna without an appointment, more than 15 people staying in the spa area at the same time. Not tasty desserts.Answer from Spa-Hotel Villa Smetana
Благодарю Вас за похвалу работы нашего персонала. Посещение сауны бесплатно с 17:00 – 21:30 часов. Когда наши клиенты хотят индивидуально посетить сауну, это возможно за доплату 10,- ЕВРО/1 чел./1 час с 10:00-17:00 часов. Ева Чехова, директор отдела
Valentina Beliakova
02.04.2018
Positives
Good service from the waiters in the restaurant, I would especially like to note the professionalism of Ian. Attentive and friendly attitude of reception staff and maids. Special thanks to the senior maid Yana.Negatives
The doctor prescribes procedures, but their quantity, quality and sequence are not controlled. Procedures are prescribed depending on the workload of the staff. Sometimes they arbitrarily shorten the time of procedures, do not check the water temperature during various baths, etc. The same procedures are carried out differently by specialists. The number of gas injections has decreased greatly for unknown reasons. You can come for a procedure according to your schedule, but they tell you that it won’t happen because... without bothering to warn you in advance. Overall, the quality of treatment has become worse compared to previous years.Answer from Spa-Hotel Villa Smetana
Благодарю Вас за похвалу работы нашего персонала, именно Яна в ресторане и Яны (старшей горничной) Мне жаль, что когда мед.персонал заболел гриппом, были изменения в планах процедур. Ева Чехова, директор отела
Elena CHERNIKOVA
01.04.2018
Positives
The sanatorium is located far from the sources, physical activity was observed. There is a swimming pool and jacuzzi.Negatives
No
Valentina Wiebe
30.03.2018
Positives
Everything is good, the location is quiet, calm, the hotel is clean and comfortable.Negatives
It’s a little far to walk to drinking springs, at our age it’s simply unrealistic to go down and then up three times a day, and even before breakfast, lunch and then have time for all the procedures. On our last visit, our menu orders for the next two days were lost in the dining room, and we did not receive at all what we would have liked.Answer from Spa-Hotel Villa Smetana
Меня очень радует, что Вам в отеле понравилось. Очень извиняюсь за то, что перед Вашим отъездом были утеряны Ваши меню-заказы и Вы получили не то, что Вы заказали. Сожалею, что Вам пришлось уехать раньше, потому что Вы заболели. Желаю Вам крепкого здоровья. Ева Чехова, директор отдела
Марина Андросова
27.03.2018
Positives
Very good and attentive doctor Natalya Lakshina. She helped us adjust treatment for diabetes, which improved the results of laboratory tests. All medical and service staff are friendly and attentive.
Svetlana Liukkonen
18.03.2018
Positives
location, the hotel is located in a park area, reception staff arrived early but checked in immediately, spa and tea after baths in a friendly atmosphere, good procedures, excellent parking, responsible staffNegatives
no cons, we will definitely come again
Galina Oreshkina
18.03.2018
Positives
The hotel has a swimming pool and saunaNegatives
Unlucky with the weather
Natalia Reising
14.03.2018
Positives
We rested and underwent treatment in this cozy hotel three times. We were happy with everything! Cozy hotel, attentive staff. The food was varied and tasty. Sauna, swimming pool. Thanks to all the staff!
Elena Miroliubova
11.03.2018
Negatives
The spa department is very small and only open for a very short time.
VLADIMIR STRELNIKOV
10.03.2018
Positives
We rested in the apartments. I liked the room. There is everything you need. Decent furniture and linen. Comfortable bed. The view from the windows is beautiful, of the city and the park. Quiet. Not noisy. The sanatorium is located on a mountain, it’s a long walk to the springs, from the mountain and back up the mountain. The church is very close. Very good food - varied and tasty. Breakfast is a buffet. Lunch and dinner - a multi-course menu to order. A varied selection of Czech dishes. There are always vegetables and fruits. Coffee. The treatment corresponds to the description on the website. Lymphatic drainage, gas injections, dry carbon dioxide bath, oxygen therapy, and inhalations are prescribed. Baths, etc. They do tests. The procedures are scheduled until lunchtime. Transfer through the site is well organized.Negatives
No.
Alexander Peschanov
04.03.2018
Positives
transfer was good, despite the flight being late. service in the restaurant is good, polite girls and boys. The medical staff - Mrs. Eva, Mr. Peter - are excellent, they deserve encouragement in financial termsNegatives
masseuse - negative work. in cold weather, it is necessary to insulate the windows (our number is 313). The room has been renovated, but the windows are a minus... There are drafts in the passages between buildings. The doors are ventilated. It is necessary to set the time for visiting the sauna, jacuzzi (half an hour per room) and swimming pool. a large number of people at one time.
Michael Vinokur
04.03.2018
Positives
Very friendly staff, everything is clean. The overall impression is very good.Negatives
Dissatisfaction was caused by the doctor's prescription of procedures. Very cold transition from the residential building to the health center.
Alier Hadzikulov
03.03.2018
Positives
Hello! We rested in the sanatorium for 10 days from 02/19/2018. We really liked it. The holiday experience was wonderful. A very cozy hotel, with an excellent location, with good cuisine, two shifts of waitresses were very friendly, Everything was fine, room 203 is spacious. Room cleaning every day, fresh towels. The procedures were done well and without delay. The staff during the procedures were very friendly, diligent people! two elderly women Eva and Magda, massage therapist Petr J gives them a big PLUS (please note) We would like to especially note Michaela Jakubcovä, a master from God, very attentive, polite, gives gas injections you won’t feel!!! Compared to those who did it like “torture”, the sauna is great! You can extend it an hour longer in the cold season and turn it on earlier to warm up until 17 o'clock. The bath attendant Sasha Taran is very friendly and friendly. In general, a solid 5. We will be happy to visit the sanatorium again.Negatives
didn't look for negatives
Wladimir Pflugfelder
02.03.2018
Positives
The conditions and quality of treatment are very very good Excellent room, food The staff are professional and friendly I highly recommend this hotel for treatment and relaxation
Anna Nazarova
26.02.2018
Positives
I liked the presence of a swimming pool and spa (bathhouse, sauna, jacuzzi). It's close to the forest, but it's a 15-minute walk to the springs (back up the hill + up the stairs), people with disabilities need to be taken into account. Friendly and polite waiters and reception staff. The room was unique: a small attic in the tower, but with a second floor, it was interesting.Negatives
We were treated here in May 2016, then we liked everything. This time, although the rating of the sanatorium has increased, the quality has deteriorated. There was another doctor who did not listen to us. For completely different diseases from my husband, I prescribed the same source 6-general, but did not prescribe any prescriptions, although my husband has serious problems with the gastrointestinal tract. All the good massage therapists left, the women did the massage poorly, only 15 minutes, and if earlier out of 17 procedures there were 3 massages, now there are only 2. The main procedures prescribed for the husband were pearl baths, no procedures for the treatment of the gastrointestinal tract and spine. The hotel was undergoing renovations, they were drilling, workers were traveling in the only elevator, transporting materials, there was no wait for the elevator, and we were placed on the 5th floor. quality of cleaning (no one cleaned the dirty glasses on the table) The quality of food has deteriorated greatly, the buffet is monotonous
Ecaterina Procopciuc
25.02.2018
Positives
This is the second year we have been healing in this sanatorium. We come with a group of colleagues to recuperate during this period. The conditions are good, clean, homely atmosphere. The staff is attentive. Mikhaela, Dana, and Karel greet you at the reception with a smile. The restaurant workers, Jan, Mariana, Sarah, and Nikolay, are also friendly. Thanks to the chefs Venza and Robert for the delicious dishes. The health facilities are good, all procedures work according to schedule, which are well planned by the elder sister Irena. Thanks to all the medical staff for their attentiveness to clients. Thanks to the administration for the good organization of work even during the period of renovation work in some rooms. Health and good luck to everyone! Hope to see you again next year! Best regards, Ekaterina, 301 rooms
Svetlana Bitter
25.02.2018
Positives
Everything is fine. All liked it. It would not be bad, it would even be very nice to have an electric kettle and a couple of glasses for tea in the room. We'll be happy to come again.Negatives
There are no negativity, except for the preparation of second courses. You can wish for better. And you need to pay attention to the windows and doors of the balcony that need repairs.
Yiolia Sokoto a
25.02.2018
Positives
The location is excellent, a very cozy homely hotel. Value for money. Availability of a swimming pool and sauna. The hotel staff resolved almost all issues.Negatives
More like suggestions to the hotel: provide towels in the pool, organize a permanent Doctor, diversify the side dishes in the diet, the opportunity to go to the pool in the morning.
Olga Epishina
16.02.2018
Positives
First trip to Karlovy Vary. The hotel is excellent. Good price/quality ratio. The hotel staff is very responsive, always happy to help you or give advice. On the first day of arrival (Friday), a visit to the doctor was immediately scheduled. After which, all procedures are outlined (about 4 per day). All procedures are selected methodically. I also took tests on the doctor’s recommendation. The hotel also has a free swimming pool, sauna, hammam and jacuzzi. We all spent our evenings there. Cuisine: the dishes are very varied; they offer meat, fish and vegetarian dishes. Springs: it takes about 10-15 minutes to get to the springs. I would note this as a positive point, since morning and evening walks are good for health and help awaken the body. We will definitely go to the resort and this hotel again. Special thanks to all the hotel staff.Negatives
There are no downsides for me.
Svetlana Moor
12.02.2018